The service at Browns is excellent. The lady at the counter was very helpful. Keep them as a location for renting and I will be there again. I have already recommended this location to friendsPAUL S.
Customer Reviews for Browns Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tracey S.
review doesnt mention experience overall. over 48 minutes on hold trying to drop off truck because of app. then hung up because apparently there were issues with your phone line. then another half hour on hold to get checked in. charged 20 dollars for after hours drop off when this facility wasnt even open on Sundays.and I was expected to do a self check in. the App to "locate me" to make sure I was at right facility is ridiculous. I would have to be an IT expert.FRANCINEE S.
Customer did not leave a comment.Matthew B.
Not smoke inside the business building.Nicholas C.
Customer did not leave a comment.Alastair M.
Was late due to major traffic on hwy. Liz at browns towing called me various times from her personal phone and when I spoke to her at 5:45pm, she told me that I was ruining her night and she would charge me extra just because I cannot control traffic on the 401. Liz was late coming to work and we didn't get the truck until she got in which was 45 minutes later than we had reserved it. Liz said to get the truck back fast at which time I told her I wasn't going to speed to get there and she was aware the entire time that the location was 2hrs away from browns towing. I will be contacting uhaul further regarding the additional charges as I do not agree with them and not sure why it's okay for her to be very rude and harrassing by calling me a ton of times.Tanya L.
I was told truck full (gas) so went 2km to gas station, fiiled it (took $26.46) and kept receipt. Dropped it off full in Pembroke and SHOULD have had the 26.46 as a credit but did not. Ended up paying $17(and change) for over kms. The extra gas I paid for was not applied which is disappointing as I paid almost $500 altogether for the truck ðŸ˜’Lori R.
I returned the equipment after hours. I used the Uhaul app to complete the return. I could not attached a photo as instructed. I called the toll free number under Contact Us. Talked to a nice lady who verified my phone setting but still could not attach a photo. I was instructed to to use the Uhaul website instead and that worked.Bernard C.
Customer service was excellent and the lovely lady who helped us with our rental was pleasant and made an early tired day better. Thank you!Cody V.