Customer Reviews for Brownsburg Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brownsburg Ace Hardware

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Kristi M. on

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bill B. on

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Marvin T. on

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I was charged twice for a trailer that I only used once still waiting for outcome of the bank to refund my money back ????

curtis S. on

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Johnny R. on

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Actually clean the inside of the truck... places like the cup holders, ashtrays, dash, etc.

Larry L. on

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Maddie D. on

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Kim W. on

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Jim S. on

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Michael H. on

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Sharon A. on

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I started rental process on line, it switchex me to the 24/7 process. Next day on line access horrible customer service. The onsite staff was the saving grace for uhaul. I will not use the on line service again. Custoner service staff for the on line not helpful and rude!!!!!

Ival L. on

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Michael H. on

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Not necessarily unhelpful, but seemed inconvenienced that they had to deal with a customer. I returned a truck last week at same location at 5:00. By the time they got to me it was 5:02 and I was told to use after hours check in. This time at 4:30 she looked at watch and said just give me the key. That was it. For simplicity you can't beat it, but they sure didn't put themselves out. Did not ask for any feedback regarding truck.

James Y. on

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martha P. on

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paula A. on

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My receipt shows items I’m being charged for that I did not have charging me $10.00 for said items

Michael H. on

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I arrived at 5:00 to return the truck. By the time they finished with other customers (ACE Hardware) it was 5:02. The clerk informed me that since it was "after hours" (after 5:00) I would have to check the truck in via on-line and key drop box. That process is a pain.

KIETH B. on

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This person was extremely helpful in getting the trailer returned.

Josh G. on

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I noticed I got charged 20 dollars for an 'after hours storage fee'. They knew that I was going to have the truck until 8pm and they closed at 5. I was there around 7:45 and dropped off the keys in the box. Not sure if I should have had it back by 5 instead but I just figured it is just more fees.

FRANK M. on

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Equipment needs maintenance as the device for tightening the straps over the front wheels of the towed vehicle are both rusting and difficult to work properly

CHARLES C. on

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KATHY P. on

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Very friendly customer service.

brad H. on

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Mitch S. on

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Wilma H. on

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CHRISTOPHER S. M. on

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I made a reservation for a 15ft truck a month and a half in advance of the date needed. When I went to pick it up I was told they didn't have a 15ft truck but upgraded us to a 20ft truck "free of charge". We did not want or need a truck that size and nobody bothered to call us in advance to see if that was acceptable. My husband was very nervous about driving that size truck having no experience with it. We were traveling to Ball State. The most direct route was going up I69 which we normally travel. My husband did not feel comfortable driving on I69 with that truck so we went up 31 and then went east to get to Muncie. This route was much less traffic but was longer. This put us over on our allotted mileage which ended up costing us $21.00. So that"free" upgrade did not turn out to be free.

Andrew F. on

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Everything was as expected. Rebekah was great! The next time I need a rental, I’ll go back here!

MARK V. on

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Jennifer H. on

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I am not happy about being charged more then i was told! You out that rentals are $19.95 but then charge me $171.00!! Its bullshit and i will not rent from uhaul gain in the future!!!!!!

Mark H. on

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My rental was at 11am on for four hours. I was there at 10:55am to pick up. I waited in line until 11:20 and then had to leave to pick up my daughter from church. When I returned at 11:50, I again waited another 20-25 minutes just be be told, “You weren’t here at 11am so the truck you reserved was given to someone else.” The gentleman at the site was able to get me a truck larger than the one I reserved. It did not come without an additional delay though. Both times that I was in line waiting, there were customers that had issues with their rentals they were out of their control, caused by U-Haul. This is one of the poorest experiences that I have ever had with a service provider.

Todd F. on

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Richard K. on

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