Customer did not leave a comment.Barbara S.
Customer Reviews for Brownsburg Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Checkout was smooth. No issues there. The picture of the truck on the web site was not current as there was a huge scratch missing. It doesn't even look like the picture was taken in the parking lot so probably an outdated photo. The engine of the truck probably needs a tuneup and there is a bell that rings when you turn off the engine with no apparent reason why it's going off. It stops when you close the door. Returning equipment was a real pain. GPS said I was 1.5 miles away from the location and they did not process the return of vehicle until the next day. No key drop location outside so I was able to take it to someone inside and hand off the key but return was not processed until the next day. If I had dropped after hours, there would have been no way to deposit the key anywhere except the padlock box, but I didn't have the code after I removed the key. A nice location, but they need to pick some things up.Russell R.
Customer did not leave a comment.DENNIS S.
Customer did not leave a comment.Sarah H.
Need to change back the old way when returning and receiving this new way totally sucksDAVID E.
Customer did not leave a comment.Jay W.
Customer did not leave a comment.JAMES P.
Knowledgeable and courteous staff. He hooked up the trailer to my vehicle and made sure everything was properly connected to ensure a safe trip. I was confident in his abilities. One less thing to worry about while making a 2,000 mile trip. Thank You!patrick D.
I felt the online check-in and return process was a little cumbersome, but overall a good experience.Ryan C.
Customer did not leave a comment.John L.
Customer did not leave a comment.Lucian M.
Customer did not leave a comment.JENNIFER D.
The folks here are very nice. They are very considerate to customers, especially when customers make minor errors in reservations and during drop offs. We go to their store all the time for buying hardware. But now we also go to them for transportation needs.ERIN M.
Customer did not leave a comment.Norman H.
Customer did not leave a comment.Jay W.
The only item missing from the reservation was the furniture dolly but it wasn't a big deal because it wasn't needed. Otherwise, flawless service and equipment.DAVID W.
Customer did not leave a comment.NORMAN F.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.WILLIAM K.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.Rico T.
Customer did not leave a comment.MITCHELL T.
Customer did not leave a comment.Susan K.
Customer did not leave a comment.LOUIS S.
Customer did not leave a comment.Larry M.
Customer did not leave a comment.Leigh C.
Customer did not leave a comment.ANTHONY F.
Customer did not leave a comment.KEITH G.
The truck shook like the wheels were coming off!!! I would not have taken that one to move cross country. That's for sureâ€¦ADRIAN S.
Staff was very very well informed, well trained and professional and without a pleasant personality. The U-Haul software does not work especially for return. I think I was charged an extra day or two because your software doesn't always workTHOMAS G.
Customer did not leave a comment.VERONICA K.
Customer did not leave a comment.DEREK G.
Customer did not leave a comment.RICHARD L.
Everyone was very polite and helpful and I would recommend them to anyoneSTEVEN B.
Check out lady was freindly and nice to work with. She explained everything very well. The mileage price seemed a little pricey?JEFFREY C.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.DONALD M.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Robert L.
I didn't have a smart phone so I had to go online at home to try and figure out where to put my mileage. I left it in a note since it wasn't clear where to include the final mileage. It worked though. Thanks The truck was so big we got everything in one load.James F.
Customer did not leave a comment.Jon K.
Customer did not leave a comment.RICHARD T.
Your Uhaul app does not work! Would not pull up my location to sign in/out, and yes, I had location set to "allow". Incredibly frustrating. If it wasn't for the helpfulness at Ace, I would give your company a 1 star.ROLAND B.
The computer system wasn't working correctly at pick-up and I was asked redundant questions that I already filled in on my pre-checking on-line. Also, when I dropped off the trailer, I was told to just unhitch the trailer around back. I came in for some sort of written confirmation, but the clerk just said "You're good to go." I would have preferred written confirmation that I had returned the trailer so I would not be held responsible if it was later stolen.David R.
Customer did not leave a comment.ANGELA U.
Truck battery died constant and engine knocked didn't complete my moveJOSEPH G.
Customer did not leave a comment.ROBERT L.
Everything was great!KELLIE D.
Customer did not leave a comment.Balraj S.
The truck I rented had two unserviceable tires. I lost half a day in Saltlake city getting them replaced. The people were wonderful The equipment not . Second time for bad equipment. Will have to be in desperate straits to rent from uhaul again.PAUL G.
Customer did not leave a comment.ANGELA S.
All was good. Easy and convenient.JENNIFER M.
Nice staffRONALD R.
Customer did not leave a comment.PAUL B.
Faster Check inChristopher K.
Customer did not leave a comment.Dennis C.
They rented us a truck with oil all over the floor because the previous renter hauled engines they told me they pressure washed it but it was so slippery that u could not walk on the truck...I will not be recommending u -hail or using them again which trying to call customer service Was a joke to a whole hour on hold to talk to some one and no one answered..please don't do this to anyone elseJORDAN C.
Customer did not leave a comment.EDWARD S.
Customer service was great.MORGAN M.
Customer did not leave a comment.JAMES T.
A great experience.LeeAnn B.
Customer did not leave a comment.ONDREA H.
Customer did not leave a comment.LEAH S.
Easy process. Friendly service. Truck clean & ready.DAVID C.
Employees were late and rude upon arrival. When asking if I had an appointment (which I did) that did not matter as people with out an appointment were able to be service before me. Even though it was well after my scheduled appointment time due to their late arrival. Overall it is a great place with nice staff other than the rude employees who attended to my needs. The equipment was not looked at and the employees did not do their job inspecting the trailer to make sure I had it right. (Not that I needed it. I've been hauling trailers for 15 years for a living) but if I was inexperienced it could have been a disaster.TYLER L.
Customer did not leave a comment.Kyle H.
Customer did not leave a comment.GREGORY LEE M.
Have extended hours through the week & some hours on weekends, otherwise, everything is great!SANDRA P.
Everything was greatTerry C.
Thank uSELEGEN S.
Customer did not leave a comment.RONISHA M.
Customer did not leave a comment.NIA C.
I was totally satisfied with my experience today renting a U-Haul truck. The girl was very informative and knew her job! Thank you!!!Judith S.
Customer did not leave a comment.Luther C.
Nice people. Easy process to rent. Returned after hours. Used mobile app., & return was very easy.DAVID C.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.BRANDON H.
Same as aboveRUSSELL M.
App kept causing out of memory errors on my phone. After repeated tries after deleting things and getting knocked out of the app almost at the end, had to use my teenager's phone to complete the return process.DAVID P.
Best customer service ever!!!GEORGE D.
The customer service was outstanding! They made sure they understood everything I needed and had it all ready when I arrived even though I was a little early.VERNON P.
Customer did not leave a comment.Skyler H.
I originally had a 10 foot reserved. Somehow they rented it out to another person. It seemed they had some computer issues. They did upgrade me to a 15 foot for the same price though. All in all pretty easy experience. Definitely will use again should the need arise.STEPHEN M.
Customer did not leave a comment.TIMOTHY V.
Scheduled 1 1/2 weeks in advance to pick up the truck in my college town, uhaul called me day of and told me i would have to drive all the way to my hometown to pick up my truck and do a round trip instead of a one way trip. There was no place closer to my college town that had a truck i could pick up, so I had to take 3 hours out of my already busy day to drive to my hometown and back just to get the truck. while i did receive some extra miles free of charge, i had to pay much more in gas for a round trip.JOEL V.
Excellent equipment and super nice peopleKEVEN K.
Customer did not leave a comment.ALAN S.
Drop off took longer then necessary. No one at the counter had to ask if someone was going to help come help multiple times.ROBERT S.
I had a confirmation 20256955 for pick up on Saturday - when I arrived van was not there and when trying to check in online - app would allow me to check in - called U-Haul customer service was on hold for ever - once contacted call was disconnected. Canceled reservation 20256955 and placed another reservation for the next day 20288364 for 6 am - got there to pick up truck via online checkin - again could not pick up truck at time requested and had confirmation- had to change reservation to pick up when location opened at 10 - once location open was able to complete online pick up - very disappointed and took way too much time!!!!!!Donna O.
Have the available materials for usKYLER M.
Candace and Ace Hardware were perfect. Quick easy reservation, pick up and drop offTRICIA H.
Customer did not leave a comment.Laura M.
Customer did not leave a comment.JIMMY V.
Customer did not leave a comment.ZACHARY G.
Customer did not leave a comment.AUSTIN M.
Customer did not leave a comment.LUIS G.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.Allen P.
Customer did not leave a comment.GEORGE B.