Customer did not leave a comment.
Mitchell S
Customer Reviews for Brownsburg Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall I was more impressed than I expected to be.
Michael ACustomer service at this location was terrible. The women who assisted was rude and unhelpful. I had such a terrible experience that’s going forward I may have to rethink of using U-Haul .
Nicholas Lnothing else great experience
javier bThis is a location that will help you with your rental and I was very pleased with their service. I highly recommend this store.
Perry FThe lady workin g the counter was very nice and extremely helpful
Eric MGood
Aron SYall was just beautiful. Keep up the good work..Thank You..
devera bEverything was so simple and I appreciated that. Thank you!
John hYou guys are great!!
dustie vN/A
Takisha WThe truck needs an alignment. It constantly pulls to the left. The "tow/haul" light kept coming in. The truck has a whistle. Wind is blowing in somewhere. When it first happened it scared me.
sarah aUp loading driver license is difficult. It would be nice to give a copy of driver's license. Bot everyone has access to internet.
Dee RGreat transaction overall
John BThe cargo lights in the back did not work and we had to load in the dark using our cell phone lights. It would have been nice to have the lights. It leaked oil all over my driveway. I now have oil stains. Oil pressure light came on at one point, but went away.
jason zEasy to set up rental and return truck! Electronic check out was a little confusing by person at Ace Hardware UHaul desk walked me through it!
STEPHAN FThe after hours return was extremely difficult. We won’t do it again.
Bettie SLittle more space between parked units. Better instructions on return. Simplicity on line key for us older folks. Had some issues. Not knowing hit check mark to attach etc.
Philip AAll good. 5 star for me
Ismail Yexcellent process.........friendly.
ROBERT CWe were charged 15.75 for 3 gallons of gas when we put the gas back in before dropping the U-Haul off after using it. The managers math on gas would indicate the truck gets 1mile per gallon of gas. Made no effort to make the situation right even after explaining everything.
Lindsay CPerfect!!
Ron WNow you have to do all the job you have to take pictures of everything and check yourself in. I don’t like that. I don’t like this store I hope all stores are not like that thank you
Modesto GI rented a UHaul from the ACE Hardware location in Brownsburg IN. The Store manager was very rude and Unprofessional. She called and yelled at me for turning in the truck late. I would never have any Cummins employees who needed to use a truck from this location be treated disrespectfully like that. Treatment of Others is very Huge and no one should be tested like that.
Nicole CKeep up the good work
John DQuick and easy!
Jamie SOnly problem was that I had reserved a dolly, but they ran out and couldn't provide one. Everything else with this rental location was smooth.
Robert RWhen a customer reserves a truck at one location and has to then go to another one to pick it up the additional mileage should be automatically deducted from the bill. Also trucks should not be booked back to back. I was supposed to pick a truck up at 815. But yet the truck wasn't returned until 930. There was a note on the returning customers account about the late return, but no one from uhaul contacted me about the delay. I had to spend 1 1/2 hours at the location waiting due to a lack of communication and bad scheduling on uhauls behalf. The employees at the location were very nice about it as it was not their fault. But them and myself should have never been put in that situation in the first place.
Chadwick SFast, friendly and efficient!
Ryan MThe people that helped me were fantastic. Very helpful.
Gina SThey made this a very simple process
candice sHelpful and friendly service at this location. Online checkin was easy.
Gary SCustomer service agent needs replaced with someone who has real customer service skills..
Mike WGreat service
kevin fEveryone was friendly and I would use this location again.
Marsha GNone
Amy CThank you!
Evelyn HThe app wouldn’t let me return the truck so I needed to give the key to the employee instead of putting in lockbox luckily I returned it when the store was still open. It kept telling me it couldn’t find my location. My location was turned in in my phone so I’m not sure what the issue was. But other than that it was super easy to rent and drive and return. Very convenient and a great price to move within city.
Sandy CThe customer service was poor. Down to having to lug all the equipment and finding which uhaul I was renting in the freezing rain. I felt all the representative did was take my money. I had everything in the system ahead of time. The uhaul was not sealed. My items got wet overnight.
Alicia MI rented this for two days and told them I would more than likely have it back in less than a day. I was advised that if I did then I would only be charged for one day. I was lied to and you should refund one days rate.
Larry CRebecca is awesome. Knows her stuff. Really efficient. I rent from this location a lot and they never let me down.
Bruce SMy salesman was extremely helpful. Service with a smile and a joke or two. Very convenient location.
BARBARA N