Customer did not leave a comment.Jeremy S.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Terry W.
Customer did not leave a comment.Amanda B.
Was told they would not charge my card until I brought the vehicle back. They charged my card which forced me to have an overdraft. Spoke with boss guy he said he would look into it and see if they could do anything. When I turn the truck in the lady at the U-Haul rental would not even tell me if the vehicle passed her inspection. Give me my receipt and told me to have a nice day.Would not recommend this location to anybody for anything.STEVEN G.
Customer did not leave a comment.Brent S.
Friendly service. Super convenient. Will definitely use them again!Michael G.
Was clean and fast getting truck no hassel at allJeremy E.
Customer did not leave a comment.Kynna S.
Great poeple excellent service. Thank YouDARREN C.
Customer did not leave a comment.Jeremie D.
Customer did not leave a comment.Ace A.
I would definitely rent from this place again! They were so accommodating! The trailer was easy to get to and load! No waiting either when I went t pick it up!tom M.
Customer did not leave a comment.Rochelle M.
Very good experienceLINDA S.
Customer did not leave a comment.Kaitlin S.
Gate was closed when tried to drop off. the people are never at the office. and im curious as to why when I attempted to rent the exact same trailer 4 days later, the rent went up $30 for the exact same trip back to Ponca City?Josh N.
Customer did not leave a comment.Scott F.
Attendant was out to lunch with no return time posted. It took three of us, my wife, me, and the attendant to get the trailer off the hitch. The attendant offered me use of a very small jack, but none of us knew how to use it.DAVID S.
Customer did not leave a comment.MICHELE M.
Customer did not leave a comment.KIM B.
Had issues with after hours pickup box. Had to stay on phone roughly 45 mins to get issue resolvedNIck H.
Reserved a van a month prior to the date we needed it. Called a week later and confirmed it. Called the afternoon before and was told the truck would not be available. We were told to call back and they would see what they could do. We tried calling back several times and nobody would answer. We ended up having to cancel from that location and get a truck from another location. When we tried to return the truck, the gate was malfunctioning and would not open. We had to drive the truck back home. We called Uhaul and they said they would make a note to not charge so we wouldn't be charged the additional mileage. We were also sent a $15.00 off coupon and we were told it would be applied to our bill. The website says they open at 8. When I dropped the truck off the next morning, nobody was in the office. I called and spoke to the person and she said she wouldn't be in until 9. We we're headed out of town and couldn't wait. I explained the situation and was told it would be taken care of. When we received our bill, we were charged for the extra mileage, we were charged an additional day, and the coupon was not applied to our bill. We will find another company to use from now on because this has been the worst experience we have ever had.Tony T.
More information and prep at the pick up site on exactly where we can drop off and what to do when the fro off location is closed and gate locked up with no entry. Pick the drop off location when we reserve the U-Haul. I asked and the reply was that we had to do it online, which didn't work when we both tried several times from our phones. It was awful. We had to call the U-HAUL number 3 or 4 times and talk to 3 or 4 different people before someone finally helped usDANNY H.
highly recommend!WAYNE F.
Said there was after hours drop off. As long as you had a code to open gate. Lol. Luckily someone else returning came along. Self service truck rental? NiceJoseph R.
No one at the location.Thomas G.
floor board on drivers side covered with dirt and pebbles.Barry J.
Customer did not leave a comment.Jennifer C.
I was not given the entrance code, but my location was changed at the last minutePete M.
Nothing. I was given excellent customer service. Thanks for everything.Johnna F.
Customer did not leave a comment.David F.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.Bobbie C.
Incorrect information was given in reference to payment at drop off as stated when truck was picked up.RON P.
Customer did not leave a comment.Tina L.
Customer did not leave a comment.JIM J.
I was over charged told they were going to fix it and they end up taking out even more money. And I will have to call them again tomorrow.Jenny H.
Customer did not leave a comment.Jonathon S.
No equipment available, furniture pads left in back of truck from previous renter. Manager had no idea they were there. She told me there was no dolly, but one was in a different truck on the property. Manager did not know how to properly lock and unlock back compartment. No paperwork was provided, just keys.Shane J.
Only problem there were not many trucks available. There were only two and one was reserved. So I had to rent a truck much too large for my needs (and more costly). But the manager at the location was very efficient and provided excellent service. So my overall experience was very nice.Steven S.
Customer did not leave a comment.Spencer B.
Customer did not leave a comment.Julie R.
Rachel was so helpful and nice! Thank youKATHRYN E.
Customer did not leave a comment.Milton T.
We were not explained to the charges of ins applied to every day of rental.Karen H.
To not let their kids do our registrationtammy M.
Customer did not leave a comment.Becky R.
Customer did not leave a comment.Mike R.
Everything was great!Stacy C.
I think all vehicles should have a full tank of gas when rented out. We actually put more gas in than was originally in there, but was charged $7.50 because U Haul claimed we were 2 gallons short. We took pictures of before and after but am not going to squabble over $7.50. I guess they need it more than I do.Marge N.
The in line check in makes it simple! Thank you!!William E.
Customer service and detailsDylan P.
Customer did not leave a comment.cythia P.
Customer did not leave a comment.Jesus M.
Customer did not leave a comment.Ceasar P.
Although my U-Haul experience was horrible up until the time to turn it in the individuals are Broyles storage are very friendly very helpful and knowledgeable I did not fill them in on all of the situations that occurred in the time I rented to the time I dropped off but I rent a U-Haul again you guys are jeopardize my health I'm back at can't even stand up without a hook it up by myself everything was a complete f****** joke and I deplete appreciate a call from a manager 580-370-1521Paul D.
There was no dolly to use. However, I was still charged for the dolly. I have emailed in twice with no response. Not happy.Kaci C.
Customer did not leave a comment.Ian C.
Customer did not leave a comment.Darla S.
Customer did not leave a comment.Carol J.
Customer did not leave a comment.Anthony H.
Rachel was friendly, knowledgeable, and efficient. It was a quick and easy rental.marla S.
Customer did not leave a comment.Lillian Mera S.
Rachel is the best. very informative and helpful!Kimberly N.
Customer did not leave a comment.raven T.
Customer did not leave a comment.MARVIN R.
An amazing family run business I would send all my friends too. Thanks for accommodating all my changes and requests!Andrew N.