The location and customer service was great. The truck is a different story.Nicholas S.
Customer Reviews for Bruce Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Facilities closed Saturday and Sunday with full visible lot. I had to return Monday after finally get phone answered at 11 am. I had to drop off trailer at rear in the automotive repair empty lot next door. No help disconnecting or placing off road on dirtGerhard S.
Very easy to find. 1st time U-Haul customer process was very easy. All details were explained and easy to follow.Debbie S.
They were very helpful.Francis S.
Everything was very suitable for a smaller franchise.Michael T.
Customer did not leave a comment.Alex O.
The inside of the cab smelled like a barn!Cindy C.
Have the agent present at the scheduled time.MICHAEL T.
Very easy to work withRODNEY C.
Customer did not leave a comment.MITCHELL K.
charged incorrect amount, hard to return.MARY M.
Customer did not leave a comment.STEPHANIE M.
Did 24/7 drop offJODEEN M.
Did early drop off while closed .then checked in before drop off timeJODEEN M.
The only thing I noticed wrong was the drivers side windshield wiper blade was missing.ROGER R.
Customer did not leave a comment.Danelle L.
The people were friendly but I was charged for extra gas when I filled it up to the amount it was at when I picked it up. The only place to park was on an incline. I feel that was why they thought I did not put enough gas in it. I was charged for two extra days when I returned it back before my contract stated it was to be back. I was also charged for additional insurance when I bought insurance already when I picked up the truck. Bailey, at the pick up U-Haul facility fixed it all. I had called the drop off location first, but they did not help me at all. I was directed to take it up with the National Office. Thanks to Bailey, I was helped.Billie Jo S.
Customer did not leave a comment.WESLEY B.
Customer did not leave a comment.Greg S.
Customer did not leave a comment.mike Q.
Customer did not leave a comment.Jacob M.
Customer did not leave a comment.matthew G.
I've never met Bruce from Bruce's Tire I've always dropped off after hours. I dropped off there twice, if the front is full there is parking in the rear it's a nice size lot! cell phone service is really iffy at this location.Chad V.
There was trash and the previous customers paperwork still in the truck. Plus your online reservation system could not get me a truck close to my desired rental location and your company was not willing to bring truck closer to me. I had to drive 45mins one way out of my way to pick up the truck and another 45 mins back to the location where I should have been able to pick the truck up in there first place. So it cost me an extra 90 mins of my time and 90 extra miles on my personal vehicle and gas. This was my 3 time reverting from Uhaul in the last year and may be my last. It was a terrible experience and a terrible way to conduct your business.Richard R.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.RON K.
Customer did not leave a comment.Michelle H.
We checked in after hours. Again my complaint is against Uhaul, not the location. We had to check in online and when we did it showed that we had no current or previous rentals !! We left the truck there and dropped the key in the drop box, but it was unsettling to leave an expensive piece of equipment without any confirmation of uhaul receiving the truck.JOSEPH D.
Customer did not leave a comment.John W.
Customer did not leave a comment.Verl H.
What a dump to drop a truck off. We went by it 2 times because it is joined with a closed garage old station maybe and passed it. Poor signage for this location. The after hours was an absolute joke! We were on the phone for over an hour trying to get someone to help us figure out how to do what the instructions said. Poor internet reception there and had issues till the last person we got hooked up with asked us if we had the U-haul app downloaded. REALLY!!! 7 reps for this company and the last one tells us about the app! Your time may not mean nothing to you but we wasted over an hour having to deal with your poor "after hours return" oh & we had it for 2 days but returned it early because we we done using it.Cindy H.
Have everything ready for pickup and vehicle on site to pick up-not an unattended site down the road 3 blocks. U-Haul site was noot really functional. Had problems even though everything was reserved ahead of time.Kimberly U.
Have the correct trailer and someone who knows what they're doing! Don't go to Bruce's Tire in Unionville, Mo!Markus Y.
This location didn't offer to decline insurance they just billed me I called your 800 number and informed them you are supposed to credit meLARRY R.
I spent 45 minutes trying to get my rental. I had already completed the rental on line. Their printer didn't work and my contract was not ledgable at all. Very bad experience. I will Never use againDave M.
They didn't have a clue about what they were doing there. I had to hook up and check out the trailer myself since they didn't even come outside at all. More training is in order.Bryan S.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Bryan S.
Customer did not leave a comment.Dale S.
Clear the drive with a plow. Put the trailer hitch on a block, so they don't freeze to the ground. Thank you.Sandi M.
Customer did not leave a comment.Kristen H.
Customer did not leave a comment.Jessie W.
Customer did not leave a comment.Johnathon O.
Waited over 45 for pick up of the truck, then when I finally got the truck it had no gas, was giving a check to local gas station to go get gas and then asked to bring the receipt back to the location, my pick up time was 10am the truck should have been ready to go, because it wasn't it slowed my move down and I had people waiting to help load the truck just unprofessional in my opinion. Thank youTammie G.
We had to use this location as our truck did not come in on time to the Ottumwa, IA location. No discount or compensation for us having to drive an extra two hours to pick up the truck.Dale D.
Customer did not leave a comment.Louis T.
Customer did not leave a comment.Bonita S.
It was the only location to drop off. Inspection took a long time to get someone to perform. It shouldn't take 30 minutes to drop off a clean, I undamaged truck and trailer.orland B.
Customer did not leave a comment.James F.
Customer did not leave a comment.marsha K.
All went very good !richard A.
Customer did not leave a comment.Paula P.
Customer did not leave a comment.Donald W.
Customer did not leave a comment.matt B.
Customer did not leave a comment.Bob J.
Fuel was very low when we picked it up?JAMES P.
Customer did not leave a comment.Rhonda G.
Customer did not leave a comment.craig H.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Bronson S.
Customer did not leave a comment.BRIAN D.
TJ was very helpful. Thanks!!DAVID C.
Customer did not leave a comment.Rita C.
Customer did not leave a comment.suzanne W.
Customer did not leave a comment.Susan E.
Customer did not leave a comment.JAMES M.
These guys were also outstandingly helpful. They helped me get the car off of the dollies in 100+ degree heat and did an excellent job! Took 10 minutes for the entire transaction.Sharon C.
quality service, great to do no hassle business. Thanks Pastor Max ErvinMAX E.
Customer did not leave a comment.Todd ..
Customer did not leave a comment.Michael S.
Only thing I'm unhappy about is I have to travel to pick up a rental truck. It was very upsetting that this travel took up 2 hours + of my load time.Larry R.
They told me I would be credited money if I returned the item before the 7 allowable days and that didn't happenRandy B.
Customer did not leave a comment.DIANNA S.
Customer did not leave a comment.ERIC F.
Customer did not leave a comment.BILLIE R.
Just a comment on the question above. The trailer right turn signal was out, but the staff fixed it right away after I mentioned it to them. Trailer was rather old and beat up though but it was the only one available....However, it worked fine and got here without incident.JEFF S.
Customer did not leave a comment.william M.
These men were great to work with!GEORGE B.
Customer did not leave a comment.Dave A.
Customer did not leave a comment.Trevor T.
Customer did not leave a comment.MATT C.
Customer did not leave a comment.DENNIS L.
Amazing and very affordable Thank you soo very much !!!Rhonda B.
Very small facility. Didn't appear to be much of a truck selection considering the only one they had was the one we rented. I reserved a 10ft thinking once we got there we could upgrade.... That wasn't possible so we just had to make due. Building was clean and staff was very friendly. Would definitely recommend just remember, small town equals small selection.David G.
Your online service need a lot of inprovmentQuentin L.
Customer did not leave a comment.JOE W.
it was closed on sunday when we dropped it off.DANIEL C.
Customer did not leave a comment.Jack F.
The trailer shorted my van duringour move.Erin C.
Larry was great very nice.DONNA E.
Customer did not leave a comment.HOWARD L.
The clerk was polite, the location clean and easy to deal with.RHONDA G.
We dropped the equipment off on a Sunday, and left a padlock on the truck. When we picked the lock up the next day the clerk was polite, the office was clean, and the service was professional.RHONDA G.
Customer did not leave a comment.BYRAN R.
It was too far away from where I was loading. The unit was not cleaned off - had ice and snow all over the windshield even though they had not had snow for almost 5 days. I was given the worst looking truck of the three available. I had to drive over 45 minutes one way to pick this up because there was not one locally in Kirksville. The representative that booked it didn't tell me they didin't have appliance dollys available at this location so I had to find another U-Haul location to rent a dolly from. The confirmation agent gave me a minimal credit for the daily rental for driving so far and minimal increase in mileage. It would have been better to have also given me more time to use the truck. I lost a lot of time driving to get it, driving it to the location I needed to load, and driving to find an appliance dolly.Jack K.
Great service.CLAUDIA J.
Customer did not leave a comment.SUE E.
Customer did not leave a comment.CECIL S.
I requested a truck in my hometown at 8 am & got a truck 1 hour & 20 minutes from home that I couldn't pick up until 10 am. This cost me extra gas/mileage and about 3 hours in the car just to pick up the truck not to mention the 2 hour later start time. I'm not sure why I wasted my time reserving a truck a month in advance.Michael K.