Customer Reviews for Bruneel Point S Tire & Auto
(U-Haul Neighborhood Dealer)

260 reviews

10412 W State St   Star, ID 83669

(208) 286-0719

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 286-0719

10412 W State St
Star, ID 83669

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
1.0

At 78 years, I cannot easily disconnect, nor lift and drop a trailer. The man pointed to a spot to back into and walked away. My wife and I spent 25 minutes on that trailer. Obvious what you can improve!

Allan C. 
Rating:
5.0

Thanks Nate for the great service

John B. 
Rating:
1.0

I was charged $100 plus another $12 for a $29 rental and one dollar per mile the amount of miles driven was 42 so it should've been around $70 plus I put $40 in the gas tank and you guys charged me another $12 when I called I was placed on hold for an extended period of time

Katherine R. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Most importantly they were quick and timely.

Jense R. 
Rating:
3.0

I ordered the truck and an appliance dolly. The dolly was not available when I went there so I had to move the appliances without that valued assistance. The truck had a 1/4 tank of gas which meant I had to stop for gas before I could do any moving and the windows of the truck were really dirty. I was never given any instruction on how to drive the truck or where the gas tank was or any other information. I was told there is the truck and happy trails.

Ralph W. 
Rating:
5.0

Customer did not leave a comment.

Tony T. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Friendly and courteous staff

Jon L. 
Rating:
3.0

Customer did not leave a comment.

david V. 
Rating:
5.0

Customer did not leave a comment.

Bryan U. 
Rating:
3.0

Good customer service after long wait but a bit inexperienced. Trailer was dirty but it did the job good. Slick easy return but seemed a little lax in security. The lot was dirt and gravel which not a big fan of.

Roger D. 
Rating:
5.0

Easy to get in and out, fast, friendly. One of the best U-Haul experiences I've had.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Janice E. 
Rating:
4.0

Customer did not leave a comment.

Martie R. 
Rating:
3.0

.

fernando G. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
3.0

It's not a Uhaul location, so they didn't really care. My contract wasn't printed off. They didn't tell us where to find our truck number that matched our key. BUT! The guy that helped me on the phone, Chance was awesome! He was the one that confirmed our truck reservations. I had a bunch of annoying questions and he patiently answered all of them!

Servahn H. 
Rating:
4.0

Uhaul needs to drop the extra, hidden fee of $20 you charge when we drop a truck off after hours. I find it crazy that a truck that's advertised as a $39 truck really costs over $100 for an afternoon rental. When I found out I was being charged $20 because I failed to take a picture of the truck after returning it after hours I was very annoyed. Ryder rents nicer trucks so I'll check around next time. Uhaul was convenient but I was “feed” to death.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Loren L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin P. 
Rating:
4.0

Not at this time

Simon M. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

The person was very helpful.

Simon M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE K. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Not much. The entire experience was less than optimal though. My original reservation was for a location in Meridian Idaho on Fairview around Meridian Rd. My reservation was for noon, and the shop guy didn't show up until about 12:40 as he was "at the dentist". Then, he couldn't figure out how to connect the safety chains to my new 2021 Chevrolet Silverado 2500HD, so I had to walk away from that reservation to attempt to find another location who knew what they were doing. 2nd location (Chinden in Boise), they didn't have what I needed last minute, 3rd location (Chinden down by Orchard Street), had a 5x8 but couldn't rent it out for more than 1 day. I needed 4 days. The guy at the Chinden/Orchard location went out of his way to find me a trailer at the Bruneel Tire location in Star Idaho. By this time I've used up over 4 hours of my travel day just trying to get a trailer hooked up to my truck. Thanks to the help from the guys at the Chinden location in showing me how to hook up the safety chains to my new truck, and thanks to the guy at the Chinden/Orchard location for helping me find the trailer over in Star who collectively helped me finally get on my way, though 4 hours later than I'd planned.

Jon F. 
Rating:
5.0

The customer service at the location was great.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

George O. 
Rating:
5.0

Very handy and helpful!

Yvonne M. 
Rating:
5.0

I appreciate the help of the point s tire worker that helped me put the trailer back. SUPER HELPFUL!

kaylee B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS V. 
Rating:
5.0

Customer did not leave a comment.

Gretchen S. 
Rating:
3.0

Your online rental process is entirely too cumbersome. I would not recommend it to anyone. It was not worth the effort. I will always make sure to go inside and deal with a person moving forward!!

Amy S. 
Rating:
5.0

The U-Haul website and ap both were finicky and did not work.

rich W. 
Rating:
5.0

Great employees. Very kind and helpful.

Denise D. 
Rating:
5.0

Pave your lot and go full UHaul! You are an asset to the treasure valley. Go for it.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
4.0

Customer did not leave a comment.

Benjamin P. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Staff very friendly and professional. Would use again!

Oscar P. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

They were responsive, respectful, professional and friendly.

Jerry M. 
Rating:
4.0

Customer did not leave a comment.

Casey L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

I have used this location four times. The people working there are enthusiastic, knowledgeable and friendly.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

jose O. 
Rating:
5.0

Second rental in the last 45 days, both from this location. Excellent customer service. Even though there are locations closer, Bruneel is worth the drive just because I know the equipment will be ready, hook up is quick, and customer service is awesome.

John L. 
Rating:
2.0

Act like you care.

Joann G. 
Rating:
4.0

Customer did not leave a comment.

michael M. 
Rating:
4.0

I still don't know how much I paid.

BARBARA LOUISE H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

sandra M. 
Rating:
3.0

The pickup location was fine but our rental experience was horrible. I reserved the truck to pickup in Kuna, Idaho a month in advance. I paid up front. Our storage units were located in Kuna, ID as well. Just days before our planned arrival we received a call that we had to pick up our truck in Star, ID which is about 45 minutes out of the way since we were coming from Idaho Falls. We also had all our scheduled movers set and had to call them and reschedule. When I asked about why the truck couldn't be brought to Kuna, I was told I was lucky to be even getting a truck and they were short vehicles. They also acted as if I was asking a lot to want to pickup my truck where I planned a month ago. She also states she was having to cancel many other people's reservations and again acted like I was lucky to get a truck. She added a few miles to the truck but didn't offer any discounts or refunds. We also relayed that we would be picking it up around 9ish. She said if we weren't there by then that they would give our truck to someone else. Even though again it was already paid for. Then my husband called at 8 am to say he was on his way at the request of the agent. Then different agents called me wondering where he was and did we want our truck. The whole experience was a nightmare.

Kent W. 
Rating:
5.0

Customer did not leave a comment.

KEVEN M. 
Rating:
5.0

Customer service was outstanding and very kind.

ROBIN D. 
Rating:
3.0

Customer did not leave a comment.

SHERMAN P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Nothing customer service at this location was awesome!!!

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

ANNIE S. 
Rating:
5.0

Customer did not leave a comment.

Jill R. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Very quick

MARCIA M. 
Rating:
5.0

.

DARREN P. 
Rating:
5.0

Friendly, helpful staff. Quick pickup and drop off.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

PRESTON E. 
Rating:
4.0

Customer did not leave a comment.

JOSE H. 
Rating:
3.0

The trailer was clean inside, but had not been cleaned outside, One tire was worn down on outside edge, although it arrived safely it still needed some work.

CONNIE JEAN D. 
Rating:
2.0

Several experiences wit this place after it changed ownership. The previous ownership was awesome in every sense of the word but this new ownership are a bunch of the most noncustomer service related workers I have ever seen. They stand behind the counter and request the customer to self service hookup and disconnecting without wanting to leave the office. What training of manager would allow that type of experience from their employees? I've rented from them more than 5 times and its the same experience. Poor Customer Service!! I have to tell the employee they will meet me in the yard to connect/disconnect.

Doug K. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Thank you Uhaul for a great experience! Would use the company again.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

I had no issue with location. I have serious issues with the truck itself. And the reservation as well, but I realize this was more the fault of the prior renter

WENDY JOANNE S. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Terry F. 
Rating:
5.0

Great customer service

Roberto R. 
Rating:
5.0

The equipment lot is a flood zone, perhaps 50 yards of gravel would help

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

no paperwork was provided. no walkthru complete. Front driver tire had noise coming from it, the mirror was broken in side the cab as well as there were articles left behind from the previous customer. The truck was reserved and supposed to be picked up in Boise, however, I got a call the night before and was told I had to travel farther to get the truck. spent about 45 mins due to the fact that the location did not receive the update and had to call Uhaul support to update the file for us to leave with the equipment.

BRENT C. 
Rating:
5.0

no changes, everything was great

Tom W. 
Rating:
4.0

I received good customer service.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
3.0

Na

JAMES R. 
Rating:
4.0

Customer did not leave a comment.

robert D. 
Rating:
3.0

Wiper blades on truck need to be replaced.

Wallace M. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

JAYSON G. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
No reviews have been submitted for this location.

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