Customer Reviews for Bruneel Point S Tire & Auto
(U-Haul Neighborhood Dealer)

127 reviews

10412 W State St   Star, ID 83669

(208) 286-0719

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 286-0719

10412 W State St
Star, ID 83669

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gordon H. 
Rating:
4.0

Allow them to do lease paperwork the daybefore to expedite early morning departure when store first opens and has a line of people to help.

CHARLES L. 
Rating:
5.0

Everything was smooth and the service was great.

Randal N. 
Rating:
3.0

Nobody was available to help at my pick up time, had to come back later in the day which messed my schedule up for the whole weekend

Jared M. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
3.0

I have e- quote for $39.99 + mileage and so far have been charged over $75. I also have another pending charge for more.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

At first I thought rotten mileage, 18 gal for a120 mile drive. But than remembered that gas gushed was not pegged at full like it was after I filled it. Windshield had a rock chip in drivers eye line, notice this after turning on wipers on drive down road. Have rented prier from U-haul and had no complaints till this time. Appears that I have been billed over $200.00 for returning unit back to same location with 120 miles added with a van that has what sounds to be a head exhaust leak. Not impressed. The unit has over 86,700 miles. I drive a one to F350 crew cab Diesel

ROBERT G. 
Rating:
5.0

Not and helpful people not like the place in surprise az

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

NICK A. 
Rating:
5.0

There was a small chip in the windshield that probably should be addressed before it spreads.

WILLIAM D. 
Rating:
5.0

The staff at Bruneel Point S were friendly and helpful; I appreciated my interaction with them as a Uhaul location!

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

A little better introduction of vehicle ,ergonomics ,conveniences etc. The Chevy Silverado was an awesome truck .

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Roman K. 
Rating:
5.0

very friendly and professional staff!

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
4.0

Make sure when a customer returns his rental they check it in as soon as it is returned don't wait 4 hours and then charge them another days rental.

LARRY L. 
Rating:
5.0

I was told by the guy at the rental place that Sunday would not count since they were closed. He said as long as I return it before Monday at 8 am. I returned it Sunday afternoon and I was charged for Sunday. I would have returned it Saturday so that I wasn't charged, but the guy said Sunday didn't count. I was charged an extra day and would like that back.

ZACHARY B. 
Rating:
1.0

Was never sent lock box combo. Didn't have access to truck. I picked the truck up on a Sunday and they were closed.

Clay S. 
Rating:
5.0

Customer did not leave a comment.

terry F. 
Rating:
5.0

Customer did not leave a comment.

JASON L. 
Rating:
2.0

Nothing was ready. Check in took 35mins. Not enough blankets for my reservation.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
4.0

Customer did not leave a comment.

steven J. 
Rating:
1.0

When it is the middle of winter and someone makes an effort to return a rental the same day as it is rented a little mould on the back the truck should be expected. We rented the truck after 4 in the afternoon and returned it in nice condition by 1230am. It is the middle of winter and there should be some leeway for this. We didn't have the ability to stop and was a truck. The cleaning cost should be covered if we willingly put the safe ride on it and return it in as short of time as we did. Also, since there was dirt all over the floor boards giving leeway to the company due to the fact that the uhaul is parked in a muddy dirt parking lot and customers should get then same courtesy that we gave the company. Not satisfied with the cost of the uhaul in general. Very over price!!!!

NICK B. 
Rating:
5.0

Very helpful and accommodating !

Rodger R. 
Rating:
5.0

Nothing very easy process

Kevin H. 
Rating:
5.0

Guys were great to deal with. Very helpful

dean W. 
Rating:
5.0

Great location here in Star, Idaho. Very friendly!

mickey H. 
Rating:
5.0

Very pleased!

DAVID K. 
Rating:
3.0

Staff not wearing masks. Customers not asked to wear masks. Otherwise, friendly and efficient.

ANTHONY M. 
Rating:
3.0

Customer service was not as good this time.

LARRY O. 
Rating:
2.0

Never rent here on a Sunday business not open everything done by phone snd u haul website took over 90 minutes to complete check in process to retrieve key in lock box for the truck rental. Very slow inconvenience process.

connie C. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
5.0

Bruneel Point S Tire Store has an excellent staff. Very courteous and friendly. Excellent service!

dale H. 
Rating:
3.0

Online pickup service was a challenge. Was on hold for 10+ minutes before representative picked up. There was no clear phone option to get to the right phone representative to assist with online pickup. When I spoke with the first representative I was told "you have the wrong department and need to call back" I countered with transfer me to the right department please. Very frustrating and off putting experience....

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Everything was great overall, but the cab was FULL of dog hair. We were riding with the window down and it started flying everywhere. It was pretty gross.

Matt S. 
Rating:
3.0

Customer did not leave a comment.

ANNA R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Ford P. 
Rating:
5.0

Clean. Quick. Easy.

Chad D. 
Rating:
5.0

The truck smelled like someone smoked in it. Would be nice if no smoking was allowed in vehicles.

Jamie B. 
Rating:
5.0

Nothing the service was excellent, professional from pickup to drop off.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Enough fuel for my short travel. Had to get fuel right away. Was told it was a quarter, it was an eighth.

Rob H. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Marc H. 
Rating:
5.0

Great place to do business!

clifford H. 
Rating:
5.0

Friendly Customer Service

teresa M. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Thet went above and beyond!! I could not have been any better received or made to feel welcome!!

DENNIS D. 
Rating:
5.0

Excellent and prompt service- very accommodating and helpful!

Rodger R. 
Rating:
5.0

They were very accommodating and patient with me. I didn't have to wait very long at all before they took care of me. Both the pick up and return were very easy.

David N. 
Rating:
4.0

truck was clean, windshield was not. Oh well! I could see out.

warren C. 
Rating:
5.0

Drop off after hours

Wade B. 
Rating:
4.0

Customer did not leave a comment.

Darrin D. 
Rating:
4.0

N/A

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Tanea P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
2.0

Provide a clean, and safe truck. The front tires especially the passengers front tire was bald.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Sergi K. 
Rating:
4.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Super friendly customer seevice!

christi F. 
Rating:
5.0

Customer did not leave a comment.

Mathew L. 
Rating:
5.0

Customer did not leave a comment.

Mathew L. 
Rating:
5.0

Customer did not leave a comment.

Mathew L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Call before we show up to tell us the equipment isn't available for pick up. Equipment was returned 3 hours late and delayed us a day due to hired help leaving because of nothing to pack.

Steven J. 
Rating:
5.0

Excellent service!

James H. 
Rating:
4.0

Customer did not leave a comment.

mark G. 
Rating:
2.0

Clean the trucks!!! Also make sure the gauges work before you let someone take the truck.

Benjamin B. 
Rating:
5.0

Very friendly. Got me on my way quickly. I look forward to dong business with them again soon.

Gary A. 
Rating:
4.0

Customer did not leave a comment.

Beverly R. 
Rating:
3.0

Everything was fine.

Susan P. 
Rating:
4.0

Customer did not leave a comment.

jim H. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Oliver D. 
Rating:
3.0

One tire had only 20# of air. they added air, but that should have been a red flag. latter had roadside service check out the tire which had a nail in it. Roadside svc replaced the tire. 3 hour delay.

Roberta H. 
Rating:
5.0

TJ is friendly and professional, making reservations and pickup/drop-off quick and easy

KATHRYN F. 
Rating:
5.0

Customer did not leave a comment.

kimberly C. 
Rating:
5.0

The Team at this location was 2nd to none. Very informative and client service was off the charts. I will be using them again and referring them to anyone in need of their service!

Stef R. 
Rating:
5.0

Customer did not leave a comment.

jimmy L. 
Rating:
5.0

Customer did not leave a comment.

Marc H. 
Rating:
2.0

We rented a dolly and instead we got moving blankets. Not super helpful. Especially when we have to pick up after hours.

Lory W. 
Rating:
4.0

Very great experience I needed a receiver and they make sure I got it and hook me up yes I would recommend this location to anyone that needs it to have anything from U-Haul

robert E. 
Rating:
3.0

The yard where I returned the trailer was ankle deep in rainwater run off. Impossible to disconnect/connect without getting muddy and soaked. Not acceptable.

Robert C. 
Rating:
5.0

The billing is messed up. U-Haul is relying only the customer to check in and not the location. I don't like this change!

Jim C. 
Rating:
4.0

Customer did not leave a comment.

Anne G. 
Rating:
4.0

Customer did not leave a comment.

Paul I. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

As it relates to the Online check-out process, I had to talk to three different customer service reps (CSR) on Sunday and it took nearly an hour in total to get the combination for the lock box. The last CSR, Alexis, had the knowledge and foresight to ask why the other CSRs couldn't assist. When I told her about the app and browser not being able to "Identify my location" she intuitively referenced the tech. support material related to the topic and had the browser properly responding in seconds. I then got my PIN, keys and checked-out. Still not sure why the Uhaul App's GPS feature wasn't working; all my other apps were able to access my phone's GPS and provide location info. So, maybe do some additional research into the app on Android Galaxy S8, etc.

Walter D. 
Rating:
5.0

Asked if I could drop off the car carrier (after unloading the car) so I wouldn't have to unhook the carrier to unload the truck and then hook the carrier back up to return it. I was able to drop off the carrier and the truck later. Very convenient location.

Richard P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top