Customer Reviews for Bryans Small Engine Repair
(U-Haul Neighborhood Dealer)

95 reviews

110 E 3rd St   Holden, MO 64040

(816) 735-9118

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(816) 735-9118

110 E 3rd St
Holden, MO 64040

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

No one on duty had to call and say we dropped off

Joe p 
Rating:
5.0

Can't thank him enough for his service! I thought the trailer I rented would be big enough to move my stuff but once I seen the trailer in person I was so wrong but he got me in the one I needed. Very helpful, quick, professional and generous! Would definitely recommend this location to anyone!

Laci H 
Rating:
4.0

The equipment was fully operational, the tow dolly worked well and the U-Haul video tips for towing a “low front end” vehicle saved me from doing any damage to our vintage V-Dub! Thanks U-Haul!!

Ken G 
Rating:
5.0

Customer did not leave a comment.

Whitney B 
Rating:
5.0

Customer did not leave a comment.

Amanda F 
Rating:
3.0

Customer did not leave a comment.

Philip G 
Rating:
4.0

Customer did not leave a comment.

Samantha F 
Rating:
5.0

Customer did not leave a comment.

Daniel K 
Rating:
5.0

Great service. Thank you!

Damian M 
Rating:
5.0

Nothing

Michael P 
Rating:
3.0

Bryan is really friendly and helpful.

Buddy W 
Rating:
5.0

Customer did not leave a comment.

Seth C 
Rating:
5.0

I have rented a truck three times in the past year and this is my second time renting at Bryan’s Small Engine. Highly Recommend!!

Tim D 
Rating:
4.0

Customer did not leave a comment.

Curtis B 
Rating:
5.0

Awesome experience! We have used them several times and always get excellent service. I will never go anywhere else! 5 stars all the way!!

Karl A 
Rating:
5.0

Customer did not leave a comment.

Dianna G 
Rating:
5.0

Super nice friendly owner and employees always willing to go out of their way to help you. He wants to make sure you always leave with a smile.

NICOLA C 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

Bryan was very accommodating and went above and beyond to take care of me. He came highly recommended and I can see why. I will use this location over and over in the future and continue to recommend to all of my friends and family!

CHRISTINE S 
Rating:
5.0

Customer did not leave a comment.

james h 
Rating:
5.0

Customer did not leave a comment.

Lynette L 
Rating:
3.0

The distance from my residents to the loser place for pick up , left minimal mileage to drop off point! 3 miles to be exact

Andrew C 
Rating:
5.0

Thank you!

Fred l 
Rating:
5.0

Customer did not leave a comment.

Donna V 
Rating:
5.0

Rented a 6x12 enclosed because of rain, it leaked horribly, alot of my stuff got wet

ANTHONY R 
Rating:
5.0

Customer did not leave a comment.

Terry E 
Rating:
5.0

Very good

Katie W 
Rating:
3.0

My order was messed up in the system. I was supposed to pick my truck up in Warrensburg but had to drive 25 minutes each way to Holden to pick up and drop off the truck. Still got charged over $100 despite the $50 discount given.

Phil H 
Rating:
3.0

Your locations in holden charged me twice

Nicole R 
Rating:
4.0

Customer did not leave a comment.

Don B 
Rating:
2.0

Customer did not leave a comment.

chris c 
Rating:
5.0

It was a great experience. He was very helpful and patient.

Christina P 
Rating:
5.0

Customer did not leave a comment.

damian l 
Rating:
5.0

Customer did not leave a comment.

William E 
Rating:
5.0

Friendly, knowledgeable rental agent. Excellent, quick service.

Jim H 
Rating:
5.0

Customer did not leave a comment.

Ryan N 
Rating:
5.0

The folks were friendly and very helpful. The truck was very clean I would use them again.

Bobby W 
Rating:
5.0

He let me know what to do and very helpful

David B 
Rating:
3.0

Customer did not leave a comment.

Gerry H 
Rating:
5.0

Customer did not leave a comment.

Bob D 
Rating:
5.0

Have dollies in the trucks would be a lot easier for the moving . Thank you

Barb M 
Rating:
5.0

Customer did not leave a comment.

CRAIG D 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Not exactly what I needed. Equipment was very clean was easy to get in and out.

Paula H 
Rating:
4.0

Customer did not leave a comment.

MESHELLE B 
Rating:
3.0

Be available to lend our trucks

Josh W 
Rating:
4.0

Customer did not leave a comment.

Rosann D 
Rating:
5.0

Customer did not leave a comment.

DARRELL M 
Rating:
4.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

NEAL N 
Rating:
5.0

Customer did not leave a comment.

JAY S 
Rating:
3.0

Truck had dead battery he did jump start for me said it should charge, they had to sweep out truck before I took it

Phillip W 
Rating:
3.0

I think its ridiculous to have to either check in and take a bunch of pics or have to pay $20 to have Uhaul do it. Isn't that what I pay the rental fee and mileage. I feel like I was in the self checkout lane at Wal-Mart...what happened to personal service?

Carolyn R 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S 
Rating:
5.0

Great experience overall. Bryan was friendly and super helpful. I would rent again here any time.

Thomas M 
Rating:
4.0

Super great customer service. Bryan was super nice and business like . Would highly recommend to others !

DONALD W 
Rating:
3.0

Customer did not leave a comment.

PETER W 
Rating:
1.0

Customer did not leave a comment.

Kelly w 
Rating:
5.0

Bryan is great. Very helpful. friendly and welcoming

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Audra R 
Rating:
3.0

Location had a known issue with mobile pickup and drop off, making it a big hassle to get the vehicle in a timely fashion. I am unlikely to use U-Haul again because of this, especially since I could not get ahold of customer service to assist with the issue. The location manager is aware of the issue so perhaps a resolution for the issue can be achieved to prevent future customers from canceling reservations and seeking another rental option.

Austin O 
Rating:
5.0

I cant make a suggestion because it was extremely great service.

Rebecca L 
Rating:
4.0

Customer did not leave a comment.

Brian M 
Rating:
1.0

This place is filthy and the gas fumes are horrible in there. I think they 'tried' to help, but in the long run, did not help. I was very nice and tried hard to smile and get along, but when I would leave, I would nearly be in tears. Really, this was a horrible experience overall. I had to switch trucks twice. The second time my husband and I couldn't not get the trailer to hook up to our hitch, which the guy told us it was universal and would fit. We called him after hours because we had to leave early in the morning, and he was fishing and would not help us at all to get a different hitch. So my husband had to buy a new hitch and wrenches it took to switch it out. Then the trailer fit. The guy at Bryon's small engine repair did not offer a refund for our purchases. In the beginning, he did not even look at our truck and hitch to make sure it would all fit. I was terribly disappointed! This was the Worse 1st and last experience I will ever have with U-haul. I had to call the 800 number multiple times. Each time I was on hold no shorter than 40 minutes. One time I was on hold well over an hour. Not user friendly. One guy I talked to wasn't even a technician or whatever, helper. He was an office guy. He got me even in deeper despair. I hope all of this was recorded and you listen to all my calls. I'm sorry to say, I will never use U-haul ever again. Tlg6

Toni G 
Rating:
5.0

Couldn't have been better! Thanks!

DONALD S 
Rating:
1.0

total poor service, will not use or recommend this service to anyone.

Kathleen M 
Rating:
4.0

Steering alignment was off to the right and felt like it may need a repair in the steering system, felt loose like worn out parts

Travis T 
Rating:
5.0

Customer did not leave a comment.

RICHARD M 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
3.0

Customer did not leave a comment.

ROGER W 
Rating:
5.0

I had the pleasure of meeting a father - son teaming up to make sure all my needs were met,

Tammy W 
Rating:
4.0

No improvements needed

DESTREY F 
Rating:
5.0

The paperwork portion could of went smoother.

Jeremy S 
Rating:
3.0

I am not happy at all. I had to drive from Marshall to the location above to get a truck due to the fact my reservation with Teels Auto Body Shop a employee rented my 26' truck out so therefore I am asking for a reimbursement for the mileage, gas and time we had to do in order to move from Marshall MO to Richmond MO. I should never been charged the kind of charges you did to me.

kathy b 
Rating:
4.0

Ju

Sheryl B 
Rating:
5.0

Customer did not leave a comment.

Markley H 
Rating:
5.0

Customer did not leave a comment.

Rebecca M 
Rating:
5.0

Customer did not leave a comment.

carla m 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F 
Rating:
5.0

Perfect!

Murray M 
Rating:
5.0

Perfect rental experience! Highly recommend that anyone within 50 miles consider using Bryan's Small Engine Repair for all your U-Haul rental needs! Can't find more helpful , friendly people. A+

Jim H 
Rating:
5.0

Bryan is friendly and helpful--couldn't ask for better service!!

Dorothy A 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Bryan was helpful and professional. Helped me solve a problem with my trailer wiring, got everything hooked up in just a few minutes. A really great experience and I'd use his shop again any time.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Keith D 
Rating:
5.0

Very friendly, prompt, and courteous.

brenda c 
Rating:
5.0

After calling in 3 times to the Uhaul Rental, thinking I had one rented, then finding out I had no confirmation and no one could answer me as to why, I gave up and walked into this rental store. SO happy with the service here, I had my Uhaul rented in 15 minutes!! Easy check in and drop off. If you live in Johnson County this is the place!!

Linda H 
Rating:
5.0

Customer did not leave a comment.

Jeff G 
Rating:
5.0

Customer did not leave a comment.

Kelly A 
Rating:
5.0

Everything went smooth. Very helpful and friendly service.

Luke G 
Rating:
3.0

Customer did not leave a comment.

matthew r 
Rating:
5.0

Very quick and very helpful

Christina W 
Rating:
5.0

Customer did not leave a comment.

muhammad-adil n 
Rating:
3.0

They had no idea how to process a return for the cash deposit and now I m supposed to be getting a check in 2 weeks, they were very friendly though

muhammad-adil n 
Rating:
3.0

It was a good experience. Bryan and his wife are new at this and are in the process of learning. They were very friendly and helpful. I would definitely recommend them and will ise them again if needed.

Sherry D 
No reviews have been submitted for this location.

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