Great customer service. A warm truck on a cold morning.Richard V.
Bryants Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.HARVEY B.
Customer did not leave a comment.Karl B.
Wonderful ownersSeth M.
Customer did not leave a comment.CHARLES H.
There was not a drop off location in Bluffton, which is where we were instructed by U Haul to drop it. Had to drive 35 miles each way to drop it off- not an acceptable alternative. I give U Haul an F on this one. Nforte R.
Better signage. This location is inside an antique mall and the only sign I saw was a drop box at the front door.Philip J.
Not a thing. Very courteous and friendly!!!ALTONDEAN J.
I am sorry but this rating is not for Otto,NC. Uhaul will not allow you to rate the stores you were suppose to drop off at or their company in general. Policy of â€œdrop off not guaranteedâ€ cost me 2 hour trip vs 1 mile from house, in the mountains...cashier,NC store refused to accept my 4x8 trailer knowing the trip to Otto, NC was 50 min one way. Until they allow drop offs where YOU choose I will no longer use U-Haul or recommend them.Peter T.
No signage to guide one that this is.a U Haul location.Douglas S.
Customer did not leave a comment.Charles B.
Super friendly and helpfulPAULA P.
Smoothest check in ever!James S.
The owner was absolutely focused on doing whatever it took to help us get loaded and on our way. 6 Stars ******Glenn M.
Convenient to my new home. But they need to inform others to remain free of the space allotted for parking the trailersWilliam H.
Customer did not leave a comment.Joan H.
Location had no blankets or dollies despite me having reserved them on the website. This caused considerable problems for the move.John L.
Have to compete with antique store customers for service, but not unreasonable.James W.
Friendly and service was quick and easy. Wish my previous transactions were like this.RAYMOND M.
Just greatCarey M.
Customer did not leave a comment.LOGAN R.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.John S.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.David O.
I was very pleased with my experience, and will be a repeat customer, Thank you .Gilberto C.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.Elliott S.
Left hand tire ratchet did not hold! As it was loaded the attendant keep retrying to get the ratchet to mechanicaly catch. Only the right hand ratchet was on when we unloaded! Uhaul insisted I use your location!Richard A.
When I was unable to get my truck through self-pickup at another location on the morning of my move, Bryants came to my rescue and had a bigger truck( at the same price as the smaller one) ready for me in minutes. It was a truck they use for their other business, so I know it was a sacrifice. I didn't have to pay to reschedule my movers. The truck was clean and ran smoothly. Wonderful people. Wonderful business. I would highly recommend them.Wendy I.
The lady Was horrible. Rude and refused to take our trailer. Had to call uhaul and force her to accept. Totally disgusted with overall experienceGennie T.
people here were great and helpful.LEE W.
Customer did not leave a comment.Jeanine M.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.John S.
Customer did not leave a comment.Sandra B.
Customer did not leave a comment.Carl S.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Terry W.
Customer did not leave a comment.Jesse L.
Friendly and helpful. Great people!Lynn P.
Customer did not leave a comment.Lisa T.
very friendly folks in Otto, NCDavid S.
Customer did not leave a comment.Paul C.
My rental agreement was 3 days but I returned the Uhaul on day 2 expecting to be credited back a full day. Instead I was met with hostility because the employees had promised the Uhaul trailer to someone else and I did not return fast enough for them to meet their secondary arrangement. Either way I had paid for 3 days so they would not have been in the right to promise it to someone else regardless. With that being said, I was actually charged for 4 days which they refuse to amend. My cousin came with me to return the trailer and left his phone on the front desk. When his wife called to see if that had found it, she was also met with hostility and was told they didn't see it and they hung up on her. With "find my iPhone" the last known location was at the Uhaul place so now he is forced to report it stolen and has to buy a new phone. I would not recommend this specific location to even an enemy. I will use Uhaul again, just never at this location.AUSTIN H.
Nothing...everything went smooth with the return. It was very close to my destination.Dale B.
Customer did not leave a comment.Ronald A.
Customer did not leave a comment.Johnny S.
Pick up was great! Staff very helpful and friendlyTerry B.
Customer did not leave a comment.Amanda R.
Customer did not leave a comment.John W.
Customer did not leave a comment.thomas W.
Customer did not leave a comment.Kenneth A.