Customer Reviews for Bryn Mawr & Kedzie Auto Service Inc
(U-Haul Neighborhood Dealer)

Rating:

2.0

I had no idea what I was walking into. Thought it was a regular pickup location, but since it wasn't we had to go through extra steps that were frustrating, but understood why. Went to get the keys only to find out they weren't in the box and the guy running the auto place kept them in his pocket. Also, no pre-check for the van or anything else was done either. Very chicago etiquette, which I love, but wasn't in the mood for.

Rating:

3.0

Website states open at 9am, but facility was open at 8am. I declined insurance from uhaul, but was charged for insurance.

Rating:

5.0

The Uhaul app did not work. Had to logiin using web browser. Part of app was not clear. Using an Android phone.. I would retest the uhaul app.

Rating:

2.0

Check out app did not allow me to make the following comments when writing up the state of the equipment: a) driver’s side headlamp burnt out. This was discovered at nightfall. Police stopped me and issued verbal warning. This should have been fixed at U-Haul location. b) driver’s side door not closing properly and needed to be slammed hard to secure it.

Rating:

5.0

Thank you very much for making easy t rent your truck. Great service and very helpful gentlemen.

Rating:

1.0

Renting this van for a simple short-term move was a nightmare on multiple fronts. Every step took was inefficient, wasted so much of my time, was extremely frustrating and I was never able to speak with someone who could actually help me with my problems. I will never rent from U-Haul again.

Rating:

5.0

This was surprisingly easy aside from the fact we were driving around in a 20 foot truck in the city. Self pick up and return was a breeze.

Rating:

1.0

Answer your phones for emergencies

Rating:

5.0

John is still on vacation. If you call him, answer your call.

Rating:

2.0

Rude, not helpful

Rating:

1.0

No body was helping. I wasted about 45 minutes waiting there. Such a bad experience.

Rating:

1.0

Have anyone onsite to assist instead of the mechanic there point to a scribbled number on the wall.

Rating:

2.0

I had to wait to 45 minutes to get my Uhaul when I showed up on time to pick it up. They do not have an efficent system for pickup and I completed all of the pre work onlime. Upon arrival, I was told I had to call a number that was handwritten on a sign to get the trck. The guy at that number wasn't acailabe. The owner if the service statiion said he couldn't get the key without talking to the guy. Finally the phone number became avialable, the guy said to release the jey, and the owner of the service station jist takes it out of his feont shirt pocket and hands it to me after telling me for 45 minutes that he didn't have it.I drove the truck a total of 20 miles. I put two gallons if gas in before I returned and was charged for 4 gallons of gas. Not an overall positive experience.

Rating:

5.0

The APP Uhaul pick-up process was very smooth and the Bryn Mawr & Kedzie location was easy to access! Only minor comment is that I would have liked more of a warning that APP pick-up is required at this specific location and that completing this online check-in and pickup would take 20-30 minutes. Maybe I missed this when renting, but I think this detail should be provided. I was on a time crunch and didn't anticipate the APP check in.

Rating:

5.0

Returning by phone couldn’t have been easier.

Rating:

5.0

The price of the van was very good. I chose to get the insurance as well. What surprised me was the add ons at the end of the bill. I was not expecting taxes and usage. I thought that I was paying for the van on a set daily basis and the the mileage added to that, not5hing more. so I was a bit surprised by that. Other than that all went very well.

Rating:

1.0

Unfortunately, we had a very difficult experience with this rental. Most of the issues were due to the app/logging in after hours to check in and out of the rental, causing a 45 minute delay being able to access the truck. The truck was also missing a furniture dolly. Most of the issues were due to app login, although customer service was helpful when we were able to contact them. Issues below: - couldn't complete the driver verification process using the app or the website for the first 30-40 minutes due to the app and website kicking us back to the home screen every time we wanted to start the rental process - couldn't access the live chat function due to the app continually refreshing out of the live chat so it was hard to get help - calling the help line by phone was difficult because the system was not responding to selecting "1" "2" or "3" as an option when prompted by the automated voice instructions so we couldn't get live help - checking out was similarly difficult using the app and website, and the website actually logged us out of the app before we were able to complete all the steps for check out, and would not list our rental in our rental history so we could not get help on the rental as well That being said, the customer support team was great when we were able to get a hold of them, it was just being able to reach them which was the issue. My recommendation would be to pickup during operating hours and avoid using mobile check-in when possible. We tried accessing the app on both apple and android phones and had huge difficulties just being able to access our information.

Rating:

5.0

Fantastic experience! The whole thing was automated, quick and really easy. I had a call from a friend who needed help moving. Within 20 minutes I was able to secure a truck, dolly and moving blankets. Uhaul saved the day. I will be using you exclusively from now on. Thanks for the great service!

Rating:

2.0

Do inspections of the vehicle and be more present

Rating:

4.0

The only thing that made it 4 stars instead of 5 was the location is a little out of the way for me. Nothing you can do about that.

Rating:

1.0

I rented a van for a day, had it back on time & put gas in it yet I was charged twice the price of the rental.

Rating:

2.0

Where is the receipt for my rental? I only went 6 miles; does my total reflect this? Why do you send a review when I have not received my receipt? The man at this station was pretty rude and not very helpful. I had to go back home to finish checking in after I was told I would not have to do it myself. This is not convenient. What if I lived farther away or had a disability or the weather was terrible?

Rating:

5.0

It was closed when I went so I can’t comment on customer service but drop off was fast and efficient

Rating:

1.0

Absolutely disgusting and disgraceful experience. Instead of providing a clean truck, the manager asked if I wanted a broom to clean all the debris left behind myself (it shouldn't be their problem, but the last renter didn't clean the equipment at all, leaving used COVID PPE behind in the driver's cabin, etc.). The furniture protections I ordered were not provided and the manager didn't have any on site. I will never use UHaul again after this experience--might as well try a different service or Task Rabbit, see if that's any better!

Rating:

3.0

Pickup was irritating because I pre entered all my information precheck in and then it made me reenter it that morning.

Rating:

3.0

Only because I’ve used the uhaul at ravenwood and Devon and the one on Broadway in uptown. It wasn’t. Dirty dirty. But - it was dusty. Like no one had run a rag over the dash in a minute. And the window was full of Icy snow. So I had to go back to my car to get the snow scraper. And I had to ask someone working at the business to move their car so I could more easily get out of the tight spot. And I was surprised it was an employees and not a customers. They were really nice. But it seemed odd to park somewhere that makes the vehicles hard to back out. I guess I was appreciative of the full tank and that they had a vehicle. My first attempt my guaranteed reservation had no vehicle assigned and no business open for help. I’m looking forward to my fifty dollars cuz it cost me an extra 45 minutes and the time wasn’t even adjusted for drop off.

Rating:

4.0

Keep doing your great services and friendly welcome. Your serviced was awsome that l learned from france my baby tiger.

Rating:

1.0

This isn't the location I reserved a truck for. I had to walk a mile out of my way (literally, as the location I tried reserving was at the storage unit I needed to move items to) so I didn't want to go there at all.

Rating:

3.0

Have a sign that says. Reserve the vehicle online . Once I figured out it was all online. It went smooth.

Rating:

1.0

The vehicle was not clean - interior of cab had drink cups, mcdonalds wrappers and a pack of cigarettes inside as well as other debris. The rear of the vehicle was also uncleaned and had broken glass, earings and string throughout. The staff had trouble in understanding where or how many blankets i was to receive with my order - despite me being clear and presenting my reservation. this was very time consuming and it took almost 1 hour to get checked in for a process that should have taken less than 10 minutes..

Rating:

5.0

I believe is just right, and very convenient

Rating:

5.0

La aplicación es muy lenta para aprobar

Rating:

4.0

The online stuff can by tricky but when I called help number received all I needed. 😁

Rating:

2.0

I submitted the requested information and was charged additional fees. The telephone number given was never available for communication. The mileage I do not agree with.

Rating:

3.0

Took the Mechanics that were there a while to get a hold of a U-Haul Rep and get us ours keys.

Rating:

2.0

The mobile check in and check out are not convenient to navigate and puts all of the work in my hands when it should be done by Uhaul

Rating:

3.0

We chose the location we did b/c online it said it was a staffed location. I even left work early to get there before they closed. When we got there, 'the guy who does that' was off for the day. We had to wait through phone calls and wound up having to register online, anyway (which we'd been hoping to avoid - to keep things simple). There were hand trucks and moving blankets strewn in the back of the truck (which we did not order), and the cab of the truck smelled like smoke. Then I wasn't able to check the truck back in online once I'd gotten home from dropping the truck off, because there'd been no warning about the bar code. It was all pretty frustrating, but at least we were able to get a truck and do what we needed (which I've seen can be a problem at other locations - so our expectations weren't sky-high, hence the 'average' rating, rather than 'poor'). VERY glad we didn't need the whole space, or those hand trucks and blankets would have been a real problem. As it was, we just left them to the side and ignored them.

Rating:

5.0

All trucks NEED AC IN THE SUMMER

Rating:

5.0

Good service

Rating:

5.0

I am at the cusp of needing a real human being to assist me with --what I consider--a major event like this. I *thought* I'd done everything to pre-register online at home on my desktop. I struggled onsite with my phone to complete the rental and had to call a helpful man at a 224 area code. Are you giving up on serving 'old' people? I also left the box of the truck cleaner than I found it. I would recommend with those caveats...

Rating:

2.0

It has been a long time since I rented a truck and the first time I used the automated system and I honestly did not like it. The website is not clear on the process, just get little tidbits of information. I am doing all the work a clerk used to do, yet the prices are the same as if I went to a dealer with a person. A guy greeted me at the door, when I asked about renting, he pointed me to the drop box and said if I had problems call the number that was scrawled on the machine in a messy fashion. No one to guide me through the process, just if I had problems. I found no information about returning with the same amount of gas on the website, only when I returned and by then it was too late, so I had a fee. Not happy with the overall process, will use someone else in the future.

Rating:

3.0

There was a soft drink can left in the cab. I left it upon return

Rating:

4.0

The truck light casing was out so I couldn’t turn the lights on. The handle to roll down the window was broken.

Rating:

4.0

The cargo van was very dirty when we received it. There was debris in the front as well as the back. We had to clean it before we could use it.

Rating:

5.0

The manager at this location was very kind and calm when the initial location on Lawrence failed to provide me with service for my move yesterday. It was easy and no stress.

Rating:

3.0

I don't see the point of scheduling a reservation if all the information I provided in the reservation is asked again by the U-Haul app. Also the app was an awful experience. We had to repeat steps multiple times and sometimes when we clicked continue nothing would happen. I would recommend that if you are going to use U-Haul that you just go to the actual U-Haul center.

Rating:

3.0

unknown charges

Rating:

3.0

While it was clean, there were lots of leaves in the van. I put down a tarp so my items wouldn't carry in excess. We did have lots of difficulty with the uhaul website to return the van - an employee of the autoshop who lends the lot helped us by calling to organize drop off since we were having issues.

Rating:

2.0

System is complicated and lengthy... lucky there was help through a number administered on the wall. While returning the app also does not accept upload of pictures which you just took and the lock with the keys is not really easy to open... I did not appreciate it all.

Rating:

3.0

Make renting a truck from here an easier experience as it took over 30 minutes to figure out

Rating:

3.0

Make it easy. I had trouble inputting mileage. If I have to post a picture that should be enough proof.

Rating:

5.0

Easy, convince and good price. Great

Rating:

3.0

The location was fine. I had trouble with the app checking out. But the location rep took care of it he was great.

Rating:

3.0

There was no fuel in the truck. We filled it up which cost us $100. Hard to leave the truck with the same amount of fuel as previously when we received it with no fuel.

Rating:

3.0

Parking was a little tight. Might require neighborhood type establishments to have larger parking/storage areas.