The price of the van was very good. I chose to get the insurance as well. What surprised me was the add ons at the end of the bill. I was not expecting taxes and usage. I thought that I was paying for the van on a set daily basis and the the mileage added to that, not5hing more. so I was a bit surprised by that. Other than that all went very well.Rita F.
Bryn Mawr & Kedzie Auto Service Inc
(U-Haul Neighborhood Dealer)
Chicago, IL 60659
- Mon–Fri9 am–5 pm
- Saturday9 am–3 pm
Special Operating Hours
- 5/29/2023: Closed
- Free towing inspection
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60659
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- 3.5 Average Customer Rating
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Unfortunately, we had a very difficult experience with this rental. Most of the issues were due to the app/logging in after hours to check in and out of the rental, causing a 45 minute delay being able to access the truck. The truck was also missing a furniture dolly. Most of the issues were due to app login, although customer service was helpful when we were able to contact them. Issues below: - couldn't complete the driver verification process using the app or the website for the first 30-40 minutes due to the app and website kicking us back to the home screen every time we wanted to start the rental process - couldn't access the live chat function due to the app continually refreshing out of the live chat so it was hard to get help - calling the help line by phone was difficult because the system was not responding to selecting "1" "2" or "3" as an option when prompted by the automated voice instructions so we couldn't get live help - checking out was similarly difficult using the app and website, and the website actually logged us out of the app before we were able to complete all the steps for check out, and would not list our rental in our rental history so we could not get help on the rental as well That being said, the customer support team was great when we were able to get a hold of them, it was just being able to reach them which was the issue. My recommendation would be to pickup during operating hours and avoid using mobile check-in when possible. We tried accessing the app on both apple and android phones and had huge difficulties just being able to access our information.John Christopher L.
Fantastic experience! The whole thing was automated, quick and really easy. I had a call from a friend who needed help moving. Within 20 minutes I was able to secure a truck, dolly and moving blankets. Uhaul saved the day. I will be using you exclusively from now on. Thanks for the great service!David K.
Do inspections of the vehicle and be more presentJared G.
The only thing that made it 4 stars instead of 5 was the location is a little out of the way for me. Nothing you can do about that.Thad F.