Customer Reviews for BSG Spencer Hwy JV
(U-Haul Neighborhood Dealer)

Rating:

1.0

Never! These people are lying crooks! Thank God I took picks of dash on p.u. & d.o. They lied about my mileage and gas tank and I had to clean trash out from the previous driver!

Rating:

5.0

No improvement necessary, all good!

Rating:

1.0

The person working there was very rude

Rating:

1.0

Please ensure that stock is updated accurately on the website- I reserved a furniture dolly, furniture pads, and a utility dolly. Upon arrival, I was informed that they would each be removed from my reservation as NONE were available. The office was not staffed when I returned the truck and both times I tried to call the phone rang and rang. Was never able to reach a person.

Rating:

5.0

Quick and easy pick up. Staff was nice.

Rating:

5.0

Very easy process beginning with La Porte Feed and Supply ( LA Porte Tx). They did not have the truck I needed but, they made me a reservation for what I needed at, 7430 Spencer HWY, Pasadena Tx. Both locations was very professional and polite. I would recommend either one of these locations to do business with

Rating:

3.0

Signs to know where to drop truck upon return

Rating:

5.0

Have better instructions prior to arriving to get your truck vs reading through the process for the first time when you arrive.

Rating:

4.0

Because I arrived when the doors opened at 9:00 AM and returned the truck shortly before closing at 6:00 PM, it was a very fast process. The only problem was that the 20' truck had been in an accident, which resulted in loose steering and noise from the front end. The driver and passenger doors need adjusting. The front plastic panel would not stay above the bumper. The rear sliding door was hard to open and close. Otherwise, it was a fair and very professional experience.

Rating:

5.0

No issues.

Rating:

2.0

Customer Service: Even though I was the only customer, I was treated as though I was a bother. I could barely understand the mumbling man as he slid paper to me to sign, shoved the keys and my copy of contract over too. He didn't speak about policy or procedure, except to tell me to back the truck in when I was done with it. When I parked the truck the following day, I walked in and he bark to me that the business wouldn't be open for 8 more minutes. I didn't comment about the store being unlocked, I simply asked if he wanted me to go back and push the keys though the mailbox slot. He said that would be foolish and to just give him the keys. He didn't do a walk through, he only billowed that I better have topped tank or he would and it wouldn't be cheap. I have never seen such a poor operation. Back to the truck.. The transition needed work. It was having problems shifting into second gear. Also, it was filthy, the floor and steering wheel where both sticky, the door seal on the driver's side door and passengers passengers side kept falling. When I let the same customer service manager manage know, he grunted "Gea

Rating:

5.0

Very quick and friendly staff , I will be renting from yall again soon thanks

Rating:

5.0

Nothing everything was excellent!

Rating:

4.0

The interior of the trucks was very dirty. Stains and food were all over the cup holder and floor

Rating:

2.0

Y'all charged me an extra $207 dollars without my knowledge or consent a week later with no explanation of why!!!!!!!!!

Rating:

5.0

Ordered a utility dolly and didn’t get it.

Rating:

5.0

Great customer service

Rating:

4.0

Ignition hard to turn. Truck rattled so much I thought it was going to fall apart

Rating:

3.0

There are no dollies available. At every other locations they have them that I have rented from.( the one in Pearland and in Houston.p p

Rating:

4.0

My customer service was from the Manager, Russell Morgan. He was very friendly and professional. Outstanding service. Thank you U-Haul!

Rating:

5.0

The truck steering was very loose. It "road walked" very bad and also had some bump steer. Dangerous truck! The pick up location was great though. The employee was very fast and friendly.

Rating:

5.0

I reserved a Uhaul truck and a storage unit on Saturday, 3/30/24. My son went to the storage unit first to purchase a lock and find out the unit number. They told him they couldn't find the reservation, but sold him a lock. He then picked up the truck and began his move. I called Uhaul Storage on Sunday, but there was no answer and it went to the corporate office. They told me they couldn't assign a unit; that it had to be done by the location. They also didn't understand why we were sold a lock without being assigned a unit. I called again on Monday and was told the same thing; that they couldn't find the reservation. Each time I spoke with the corporate office, they had no problems finding the reservation, but every time I spoke with the location, they were not able to find the reservation. I called the corporate number to confirm that they could still see the reservation. They were able to find the reservation easily and didn't understand why the location was having such a difficult time. I called the location again and when she picked up the phone, she said she found the reservation. We were finally able to have a unit assigned to us. We missed unloading the truck Saturday night and Sunday due to this mess, which required us to keep the truck 2 additional days. This was supposed to be an easy process, but it just became a complete disaster. I don't see how I'm responsible for your system or the lack of competence of the Uhaul staff. I should be charged for one day on the truck rental; definitely not three days. I am requesting a refund of two days truck rental. Please respond as soon as possible. Thank you, Christine Golden

Rating:

5.0

The customer service was excellent. Phillip was very helpful and provided a fast checkout/checking.

Rating:

5.0

Process was easy and affordable and equipment was nice. Good overall experience. They answered my questions and were very helpful also.

Rating:

3.0

Lack of attention to detail in the rental I had made me give an average rating. No dolly's or protector pads as was asked and ordered. Gave us having to find these items and purchased some to help with our move. Then had to chat with online and wait to get them refunded back to me. So made return waiting late at night to make final payment due to have to deal with the money charged returned due to lack of attention. Was exhausted and annoyed so make me think before I recommend or use this location again.

Rating:

1.0

The Katy location required WAYYYY too much that the other UHauls we have used never did. It just caused the pick up process to take longer than expected. The other location for drop off was suppose to be open till 8pm and they were close around 445pm. Their key drop box doesn’t even have a label and the whole return process took so long and just wasn’t good. Never would use either locations again.

Rating:

4.0

Very accommodating

Rating:

5.0

More clear instruction about key return after hours.

Rating:

3.0

The location was closed for the holiday and it took me 30 minutes to be able to get ahold of someone to contact a uhaul representative so that I could access my rental truck. Daniel however was very nice and assisted me with the inconvenience. The business needs to make sure they communicate with their u-haul reps to ensure this doesn't happen again. It was raining which made the wait an even bigger inconvenience.

Rating:

5.0

Thank you

Rating:

5.0

I appreciate your service and help ... thank you

Rating:

4.0

When I got to the rental office, as it turned out my reserved vehicle had not been turned in. The person that had it did not bring it back nor did they call to notify of the delay. The attendant then worked to get me a different rental, they found me a 10 ft nearby (as opposed to the van I had chosen when I reserved my vehicle). I had to go to the different location, thankfully it was not far. Seems to me that, perhaps, and I realize this is extra work, but checking on a vehicle that is due back for another reservation may be a good idea. Your staff worked diligently to get things done and I appreciate it.

Rating:

5.0

Katlin , the store representative, was very greart helping us get what we needed for a one day rental.

Rating:

2.0

There was an issue with doing the online rental. Took about 15 minutes for the rep to trouble shoot it. He said he would be there till 7pm. I got there at 620pm and he was gone. The sign on the building said they were open till 8pm. They app said to drop keys in drop box..there was no drop box. Customer service called manager on telephone no answer. Had to leave keys in U-Haul. Two others customers were waiting on the premises too. There was three metal boxes with locks but no way to unlock them.

Rating:

5.0

BSG Spencer are one of best UHaul agencies. The staff are friendly and very helpful. I highly recommend this business.

Rating:

5.0

Caytlin was awesome. Very friendly, patient and great customer service Representative.

Rating:

5.0

Very efficient service.

Rating:

5.0

Very easy process

Rating:

3.0

Truck had a low tire, cracked windshield and side damage when we picked it up. The site is not manned so it is done all remotely and through the app. Very impersonal.

Rating:

1.0

The odometer was stated wrong and we were charged more.But the person was really nice and fixed the problem instantly!

Rating:

5.0

Very efficient.

Rating:

5.0

I didn't get the lady's name at the desk. But she was awesome kind and courteous.

Rating:

5.0

The representative Russell was very helpful and knowledgeable in assisting me with my truck rental, I would definitely recommend him and this location for future service

Rating:

3.0

The truck cabin smelled like urine, and the air conditioner did not consistently work.

Rating:

1.0

The employee working the counter was extremely rude and unprofessional

Rating:

5.0

Although, I had an check with my phone the attendant provided excellent service.

Rating:

2.0

There was no dolly even though I paid for one. Also there was no drop box for the keys, instructions unclear.

Rating:

2.0

The return key slot was not easy to notice. It took me 10 minutes to find it and there were no instructions on where it was and the pictures on the website didn't match what was on the property.

Rating:

5.0

None

Rating:

5.0

N/A

Rating:

5.0

Perfect customer service

Rating:

5.0

The entire process was fast and easy. The lady at the storefront was very helpful.

Rating:

3.0

Felt like representative was not very friendly, polite or welcoming. Also felt the price of the gasoline was ridiculous.

Rating:

3.0

None

Rating:

5.0

Great customer service at this location

Rating:

5.0

Keep the service agent,I don’t recall her name but she was very professional and curtious to every customer that came in and she was very nice.

Rating:

2.0

Better service. Place was closed when we got there during business hours, instructions were not very clear, and the correct keys were not given we had to turn around to get the key to unlock the back.

Rating:

2.0

Truck was absolutely filthy. Horrible ride. Several warning lights on the dashboard. Very cramped for average-sized driver.

Rating:

3.0

Close early. This experience with U-Haul was very frustrating. Tried to drop at a different location and they would not accept. Drop off experience was very frustrating.

Rating:

1.0

First the location did not have blankets and I got charged. Second the U-Haul had a hole in the roof and my furniture got wet. Been trying to report the issue but no one calls me back and I spent 2 hours on hold and then hung up on

Rating:

5.0

Excellent service!