This location was hard to find, and it was not clear where to leave the equipment or the key. I would recommend adding signs to let people know where to leave equipment and keys for dropping equipment off.Ian M.
Trailer Rental & Towing in Pasadena, TX at BSG Spencer Hwy JV
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Pasadena, TX 77505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Self returned my truck after hours. The return process was quite seamless.April B.
The only problem is that my pick up was for 9:00am and they didn't open till 9:30I was a little disappointed but it's OKRussell M.
Very nice, and professional manager. Very clean and secured place.MARY B.
Horrible customer service ðŸ˜‘Sabrina G.
The young lady helping me was extremely helpful. She was polite and efficient. Great employee!!Teresa M.
Y'all over chargeLisa A.
The website is not clear about the charges to rent a truck. Online, my estimate said $117. After getting to the rental location, there was an extra $28 insurance fee, a $15 rental tax fee and a $5 environmental fee added to that cost for a total of $165! Your EXTRA fees need to be BOLDLY printed on the estimate page.Allyson J.
Yes !! Too expensive. I have called several times with no answer from Corporate.. I own 2 businesses and have rented from U-haul 5 times in 2 months. I have gotten no discount or corporate rate for using often. I would like a call back with a solution to this problem. VIP Remodeling Services Inc Rene Torres 713-446-5172Rene T.
We were supposed to pick up the truck in Prairieville Louisiana. We reserved a week ahead. The day before pick up they notified us we had to pick it up in Baton Rouge. We called that location and they said they hadn't had trucks since March. We called and called the main UHaul number and couldn't get through. We wound up having to rent a truck in Houston and drive there and back which cost a lot more. If we had trusted the information we had been given we would have arrived in Louisiana and not had a truck. I was very disappointed and very angry about this. This was TERRIBLE customer service. I would not recommend UHaul to anyone without them knowing the horrible problems we had. That said, the place in Houston who helps us find a truck we're wonderful.Gerald H.
The drop off was equally as difficult, as the mobile application was again not working. We were stuck onsite at this location for more than an hour (after the previous nightmare chain of events caused by the Beaumont location), trying to configure an alternative route for mobile drop off, since this location was closed at the time. Thankfully, we were able to contact Mr. Javier Perez; who kindly walked us through an alternative method of mobile drop off via email (which we completed). Please extend my deepest gratitude to Mr. Perez, as he also helped guide us to resolution in an obviously terrible situation. I would now ask what Uhaul proposes to offer me, for the obvious nightmare which myself and my spouse were put through, due to the discrepancies and horrible customer service provided at the Beaumont location, causing a chain of events which delayed our move and caused mass headaches? Please feel free to contact me to discuss, as I will also be notifying the CEO via email. Misty Smith, 832-545-5520, email@example.com. Thank you.MISTY S.
Customer service was great @ this location very helping, Thank you JZJerry Z.
Worst experience!!! It was a 3rd party UHaul place (actual storage unit facility) and the â€œproperty managerâ€ was rude and cursed at me twice. I was originally told I didn't have a reservation to drop off, even tho my paperwork stated otherwise. He â€œkindlyâ€ removed a $20 fee (no mention of that on my papers) for them to unhook the trailer. I guess if you're not physically capable of doing it yourself, they charge you. I tried calling a family member nearby to come help but was told it was against their policy to have someone other than their staff help me. I contacted UHaul customer service to file a complaint on said â€œmanagerâ€ and was told the area manager would look into it. I definitely won't be returning to that location and do not recommend it!Misty C.
Today was crazy busy. There were no uhauls anywhere and the systems were down. The guy who helped me out today was courteous and patient. Thank you so much.KRISTINA G.
Charged me for stuff that was no I'm the truckPatrick S.
I already recommended this location to someoneSusan B.
Manager on site is wonderful!Patti G.
Great customer service, very helpful and nice. Mr. Carlos Santosheidi J.
I had a wonderful experience with uhaul very easy and fast costumer support experience I would highly recommend to anymoreKarla V.
The people at the pick up location were extremely friendly and helpful!!!David M.
Very fast service with no hassles!Jatara W.
Your online is horrible and i spent 1 hour at location trying to turn in uhaul and app would not show me the return option. After another hour find out the location never even checked out the Uhaul to me terrible and will never rent againJavier L.
Better understanding of your rental process. We had the truck due for drop off 11/02. We only had the rental from 10/30 at 3pm till 10/31. Then we were advised that we would not have a credit and would be charged $160 for the 24 hours. I feel that we were ill informed and taken advantage of.John B.
I was told I could return my one way rental to any location and the first thing the lady said to me when I walked in was, â€œyou can't drop your truck off here without a reservation.â€ Again, truck still wasn't in my name, mileage was listed wrong so they tried to charge me for 500 miles when I went 60 (and paid $163). Another hour and a half plus multiple phone calls to UHAUL, the district manager and branch manager to process the return. Lady was irritable and said on the phone right in front of me, â€œShe's right here CBD not being helpful.â€ I'm not sure how I, as the customer and the one being so seriously inconvenienced, is supposed to be helpful. I returned the truck with mire gas in it than when I took possession. From start to finish, the entire ordeal was a debacle and there was terrible to little communication. Never again will I rent a uhaul and if asked, I'll strongly discourage others from doing business with them. $163, 3.5 hours, a nail in the tire immediately upon getting the truck and attitude from the returning employee....forget that.Marissa B.