Worst experience!!! It was a 3rd party UHaul place (actual storage unit facility) and the â€œproperty managerâ€ was rude and cursed at me twice. I was originally told I didn't have a reservation to drop off, even tho my paperwork stated otherwise. He â€œkindlyâ€ removed a $20 fee (no mention of that on my papers) for them to unhook the trailer. I guess if you're not physically capable of doing it yourself, they charge you. I tried calling a family member nearby to come help but was told it was against their policy to have someone other than their staff help me. I contacted UHaul customer service to file a complaint on said â€œmanagerâ€ and was told the area manager would look into it. I definitely won't be returning to that location and do not recommend it!
Moving Truck Rental in Pasadena, TX at BSG Spencer Hwy JV
Moving to or from Pasadena, TX 77505? Get FREE truck rental rate quotes at BSG Spencer Hwy JV.
Get FREE moving truck, pickup truck and cargo van rental quotes at BSG Spencer Hwy JV
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Pasadena, TX.
Cargo vans and pickup truck rentals in Pasadena, TX
U-Haul cargo van rentals and pickup trucks in Pasadena, TX are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Pasadena, TX 77505. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Today was crazy busy. There were no uhauls anywhere and the systems were down. The guy who helped me out today was courteous and patient. Thank you so much.
Charged me for stuff that was no I'm the truck
I already recommended this location to someone
Manager on site is wonderful!
Great customer service, very helpful and nice. Mr. Carlos Santos
I had a wonderful experience with uhaul very easy and fast costumer support experience I would highly recommend to anymore
The people at the pick up location were extremely friendly and helpful!!!
Very fast service with no hassles!
Your online is horrible and i spent 1 hour at location trying to turn in uhaul and app would not show me the return option. After another hour find out the location never even checked out the Uhaul to me terrible and will never rent again
Better understanding of your rental process. We had the truck due for drop off 11/02. We only had the rental from 10/30 at 3pm till 10/31. Then we were advised that we would not have a credit and would be charged $160 for the 24 hours. I feel that we were ill informed and taken advantage of.
I was told I could return my one way rental to any location and the first thing the lady said to me when I walked in was, â€œyou can't drop your truck off here without a reservation.â€ Again, truck still wasn't in my name, mileage was listed wrong so they tried to charge me for 500 miles when I went 60 (and paid $163). Another hour and a half plus multiple phone calls to UHAUL, the district manager and branch manager to process the return. Lady was irritable and said on the phone right in front of me, â€œShe's right here CBD not being helpful.â€ I'm not sure how I, as the customer and the one being so seriously inconvenienced, is supposed to be helpful. I returned the truck with mire gas in it than when I took possession. From start to finish, the entire ordeal was a debacle and there was terrible to little communication. Never again will I rent a uhaul and if asked, I'll strongly discourage others from doing business with them. $163, 3.5 hours, a nail in the tire immediately upon getting the truck and attitude from the returning employee....forget that.
When something is reserved at a location have it at the location don't send your customer 20 miles out of the way to another location
The girl never did a walk-around of the truck to inspect for damage. When I turned the truck in, they claimed there was damage, which I DID NOT cause. Had it not been for insurance, they were going to try to make me pay for it. Also, I ordered 24 pads. She gave me two packages, which she said contained 12 pads each. When I got to dropoff, there were only 12 pads.
Truck smelled like cigarettes, lady at drop off was very rude about the whole thing. the lady at pick up was very nice.
Honestly, more staff on a Saturday. There was only 1 superb staff working.
The lady was very friendly and nice and helpful.
There was an issue as reported to me with the engine idling spontaneously "reving" uncontrollably. I did note this fact once I personally was able to observe it. The equipment was NOT returned at the time due to tbe fact that there was a time linit abd it was not problematic until the truck's return.
Everything went really well
The driver side of the cab was pretty dirty, maybe wipe out the floor liners. Also, I used the online pickup and drop off method. The pickup process seemed to take quite some time while â€œthe agentâ€ was reviewing my qualifications for rental. I even asked what the holdup was with no response. Overall, the process was good and the location was very flexible with me when I needed to cancel a day before and reschedule a day after the original rental date due to weather. I greatly appreciated this.
Pick up was easy but scheduling a time for pick up was more difficult. Only one staff working and had to schedule pick up around her lunch when it was most convenient for her instead of what would work best for me.
Only problem is that they did not have all my info. I Couldn't find pay code for the unloaders (We make it fit movers), and they could not look it up. Those movers were great, but we couldn't give them a payor code, so they have not been paid yet.
Give them the same service, great job
B and G on Spencer is friendly, fast and reliable for my rental experiences. THANK YOU
Everything went well