Great service, from desk lady was very nice and helpfulElba T. | Overall Experience
Customer Reviews for Bta Self Storage Royse City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a storage unit from this facility for nine months. After paying my rent, I was informed that I still owed $10.00. I was informed that there was a rate increase that I was sent a email about two months prior. I never received any type of communication that there was going to be a rate increase. Had I received such a notice it been notified, I would not of had a problem. I was also informed that I would now have to pay a late fee of $10.00 in addition to my $10.00 increase. I questioned why I should have to pay a late fee on a rate increase that I was not aware of. I was told by the extremely rude “District Manager” that they sent out notices via email two months prior. Mind you, I had spoken to the staff on a few occasions during this timeframe and not one person informed me or even mentioned the rate increase to me until after I paid my rent for that month and then they locked me out for not paying the additional $10.00 and the $10.00 late fee. I asked to speak to the Owner and the “District Manager” told me that she would not give me the Owners contact information. After a Google search, I found out that the “District Manager” had the same last name as the Owner. I contacted another location and asked if I wanted to leave a message for the Owner to call me if they were responsive. I was assured that they would get the message and that yes, they were very responsive. I never heard another word. I will never do business with this business again nor will I ever refer or recommend their facilities to anyone. Please note that it wasn’t the $10.00/month increase that was the problem, it was the manner in which it was handled and the lack of Customer care. This past year was hard enough without companies like this treating their Customers so poorly.Carey B. | Overall Experience
Customer did not leave a comment.Charles H. | Overall Experience
Just did not like having to buy their special lock when I already had a perfectly good padlock.Larry N. | Overall Experience
Customer did not leave a comment.DALTON I.
Customer did not leave a comment.JEFFERY F.
Customer did not leave a comment.Kathi A.
Flooding damaged my unit’s contents and when reported to the management, they just blew me off. Would never rent from BTA again.Ginger W. | Overall Experience
The truck was overall clean but not sure how it happened, there was bird poop on the steering wheel of the vehicle.Kamilla B.
Customer did not leave a comment.Alejandra F.
However , I did rent a U-Haul from the DTA storage in Royce city I paid for two days but only made it for one she said that there would be a credit to my account but I have not seen that yetBecky A. | Overall Experience
Storing our things here after our move from Colorado has been a very positive experience. Staff is always kind and very helpful. Always felt that our things were very secure. Would rent here again!Timi E. | Overall Experience
Customer did not leave a comment.KYLE L.
I always call location because UHAUL website to make reservations in not user friendly. It also takes longer to reserve a truck than just picking up the phone and talking to a human.Paul P.
Customer did not leave a comment.K J.
Really great customer service. I really enjoyed how easy everything was to get started. The employee that serviced us really simplified a difficult move.Joshua S.
The lady at BTA made the uhaul and atorage experience smooth and easy. She helped me load my rental dollys and covers and explained everything so it was so simple If you could clone her that would be great!Melinda M.
Customer did not leave a comment.paul P.
Customer did not leave a comment.RICHARD H.
Make sure the location has all the equipment that is being rented. I had to drive about 30 minutes out of my way to the next location to pick up the rest of the equipment I rented.Zachary K.
Customer did not leave a comment.Johnny M.
Customer did not leave a comment.Thecia D.
The drop off location and the employee were both great!Brandon K.
Customer did not leave a comment.TODD A.
Customer did not leave a comment.Dawn J.
We professional and friendly. Equipment as ready to go. Supplies for moving we're also available and easy to use. Overall experience Excellent!!!!Rene A.
Since I had to wait and hour just to pick up my U-Haul I refused to refill the tank to where it was at. I only drove about 50 miles so it wasn't much but my refill charge was $12. I hate being petty but it's bull shit that on the day I made my reservation your systems where down and I had to rush my move and alter plans all within a small window of time that I had to work with. I should be getting a fucking discount for what my time is worth, it sure as shit isn't $12/ hr but I'm willing to calm down on this matter if you reimburse that fuel charge. You made a stressful day worse because of your system problems. If I don't receive an email or phone call regarding this issue promptly, I with be calling customer service with full rage, and they don't deserve to have to deal with it. Thank youEvan C.
Customer did not leave a comment.ALVIN L.
The lady who helped me at this location was much more accomodating However i was told i had to go pick up the uhaul and deliver it back to the orginal location Which i had communicated with the orginal location i intended to do, have message to prove the exchange, wasted a whole lunch break driving out there only to find out they had already charged my car for all the overages and did not communicate between locations so not only did i waste a trip, I wasted my time and gas when all it would have taken was a phone callMelinda M.
Your staff was very helpful and patient. Excellent service!sara M.
I dropped off after hours and therefore had no interaction.Melanie P.
Computers down. Lady very nice. But waiting for phone calls to occur because comps down while my neighbors waited in the car. Held hostage.. a second time. Should drop and go be faster. They need a way to assist customers without wasting time when comps down.Judith J.
Helpful service tech, caring.ROBERT G.
Helpful and nicePATRICIA Y. | First Impressions
Customer did not leave a comment.Rogers L.
Employee was very helpful. Clean facility...great priceLAUREN C. | First Impressions
The lady was very helpful and positive. Would definitely use this location again.Christine G.
Customer did not leave a comment.Morgan M.
The representative was very friendly and helpful. It was a very easy transaction.Steve H.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.Molly K.
Nice being able to drop it off after hours.Laura R.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.TERRY T.
Fast and convenient. Great service, no issuesJames C.
Customer did not leave a comment.KEVIN R.
Great service !nathan R.
Brake lights did not work and found that out in a freeway traffic jam with a truck driver screaming at me to get off the road with the unsafe truck I was driving. I then used my emergency flashers every time I stopped because they did work which seemed strange to me. I thought the emergency flashers were the same light as the brake light. When I dropped truck off they were going to repair them. BDAVID J.
Customer did not leave a comment.Steve B.
This was a fantastic experience. The lady I dealt with could not have done any more to make it the easiest and smoothest transaction. I highly recommend her to everyone.JAMES AND KRISTI H.
Customer did not leave a comment.HOLLY V.
Customer did not leave a comment.WILLIAM H.
There is nothing to improve at this location. Julie was very helpful and pleasant to work with. The inside was clean and ready for Halloween! We will do business in the future. Thank you Julie!RICK M.
Customer did not leave a comment.DANNY D.
Customer did not leave a comment.WALTER L.
Customer did not leave a comment.MICHAEL S.
Great experience, helped me understand the equipment and process. Will definitely choose this location again!Thomas M.
Customer did not leave a comment.Charlotte B.
Not a lot of room for improvement. Julie is the most helpful person that I have had the pleasure of speaking/interacting with in a business setting!JARED W.
Customer did not leave a comment.NICOLE W.
Customer did not leave a comment.ROBERT S.
Went for preinspection. Lady never physically went out to make sure my truck had proper wiring or ball hitch. When we hitched up trailer, took several attempts to get trailer hooked up. When we tried putting car on the transport the hitch popped off causing damage to my truck.cathy J.
I reserved a trailer, and it was not there when I arrived. I had to go to a different location to get a trailer. I found all this out after waiting in line for 30 minutes. What a hassle.MARK G.
Julie was great to work with.She is a real asset to the company.Kyle M.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.MELBA D.
Staff very friendly , helpful they went above and beyond what was expected. Thank youNoel S.
Customer did not leave a comment.CLARA W.
DEBRA WAS AWESOME AS WELL AS THE REST OF THE UHAUL REPRESENTATIVES THAT HELPED WITH THIS MOVE. KEEP UP THE EXCELLENT CUSTOMER SERVICE FOLKS!LISA R.
Coffee?J D P.
Customer did not leave a comment.DANIEL K.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.RICHARD N.
They were very kind and easy to work with! Thank You.MICHELLE Y.
The truck was not customer ready. Saturday was a bad weather day. The doors were covered with ice. The only staff onsite was the desk clerk. When asked where the maintenance man was at - we were told he was elsewhere. We had to poor water on the doors to get the ice off. No gloves were offered to my son. His hands were blood red instantly. The truck would not start. The desk clerk did not know where the battery was located. We had to use jumper cables ourselves to ge it started. We had to jump the truck off several times throughout the move causing us a half day of down time. This situation was not the fault of the desk clerk. These issues are the responsibility of the management of this facility. Very bad service!RHONDA K.
Customer did not leave a comment.DANNY D.
The rep, Alexander, was very courteous and helpful.CYNTHIA J.
Guy that helped me at this location was excellent. Exceptional customer service which I found to be at a much higher level than I would expect from a truck rental company.COREY S.
I feel that I should have been offered a reduction for the rental due to the break down.T BRANDY C.
Right rear turn signal light did not work on my trailer, everything else was excellent. Have used them in past as well, will use them again in October for another move.BOB A.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.EDDIE A. B.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.DONNA P.
Customer did not leave a comment.DENNIS L.
Customer did not leave a comment.LEO R.
Customer did not leave a comment.DONALD V.
Uhaul agent was very friendly and helpful.misty G.
Friendly personel, easy transaction. Excellent service at both locations. This was my first time experience with U- Haul and if I ever need to move again, I will remember the positive and easy service I received from this company. Thank youKELSEY S.
The best Uhaul sight and location that I have ever used.WANDA M.
I had to hook and unhook the trailerCHRISTINE S.
Customer did not leave a comment.TIMOTHY W.
Customer did not leave a comment.GERALD M.
Customer did not leave a comment.PATRICK O.
The lady was very friendly and the area made it easy to return the trailerJAMES K.
Make sure there is 1/4 tank of gas before the truck leaves the lot, (rather than 1/8).REBECCA B.
From what the representative told me they had three other locations in the area and I had to go to the furthest one out of town. That was an inconvenience for me when I could have gone right down the street if they would have transferred the trailer to the other location.