Thank you for the easy setup. I am scheduling to move things on 1/8/26. Hope all is well.
Stephen L | Reservation
Customer Reviews for BTA Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have had my unit for around 7 years and there was never an issue and the staff was awesome and always courteous. I only relinquished my unit because I moved an hour away and there is storage available on my property.
SHANNON B | Overall Experiencemisty does a great job, thanks
Edward L | Overall ExperienceI moved out of the facility for 1 reason, cost. I moved in paying $40. I left paying $70 in about 2 years time. Don’t know of many things that have doubled in costs in such a short time
Russell H | Overall ExperienceWould use again without a doubt
Eric D | Overall ExperienceGreat place! Very clean and staff was always so nice! Would highly recommend!
Cody F | Overall ExperienceI was locked out of my unit for over a month because their lock jammed up, and secondly when your paying with a card and you change cards I told them not to charge one card and to remove that card and I was coming to give a new card, well I was on my way and they did it anyways. It just doesn’t sit well with me I will never use this facility again nor recommend it to anyone...
HEATHER S | Overall ExperienceHad no issues in the 2 years I used this facility, staff was always kind and help and the facility was always secure. Thank y’all.
Shawn D | Overall ExperienceThe storage worked out great!
Michael Y | Overall ExperienceI have had experiences with multiple storage facilities, and this is by far the best I have ever used!
DAWN W | Overall ExperienceNice facility. Well kept. Secure. Clean.
Sarah W | Overall ExperienceI called yesterday morning, Friday, November 15th, to let you know I would NOT be using the storage facility. I am unable to move at this time. Thank you.
Melodi D | ReservationDoes not honor Uhaul free month offers, but did offer a special.
MICHAEL M | Reservation.
georgina p | ReservationVery friendly people will use them again if necessaryThank you Mr
ANTHONY G | Overall ExperienceThe only complaint I have was that beetles invaded my unit and I was blamed by you saying I had roaches when I knew better. I swept up at least 5 pounds of dead beetles from my unit when I was done.
SUSANNE F | Overall Experiencestorage facility was clean and easy to get to
Privacy R | First ImpressionsVery good lady to work with.
Privacy R | First ImpressionsA lot of paperwork for renting a storage unit. This was my only complaint.
Privacy R | First ImpressionsService was friendly
Privacy R | First ImpressionsI met with Sherri to get my unit and she was the nicest, most helpful person I had met with in awhile.
DAWNLYN T | First ImpressionsWe were actually able to move in early. BTA was very accommodating with us. We really appreciate it.
Privacy R | First ImpressionsKim employee was EXCELLENT to work with. We were very impressed with the facility as well.
Privacy R | First Impressions