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rachael b
Customer Reviews for BTK Motors Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner Bill was very helpful and personable! I will recommend this establishment to a friend!!
Ronald CNo improvement required; keep doing what u r doing. Excellent, friendly, convenient service! Will definitely use this location again.
Gerald RDon't change the location a few hours from pickup.I made the reservation at least a week early and then the pickup location was changed just a few hours before pickup.It cost me more money because I had carefully planned everything to keep the time and mileage to a minimum and when the location was changed it cost me extra money that I shouldn't have had to spend!
Gary GOutstanding customer service!
Jacquelyn Bvery quick and friendly service!
Kevin BVery convenient
James BVery friendly
Jan KThe proprietor is courteous and efficient in the rental and return process. Highly recommended for future rental needs.
JAMES RWill use again
James BService was great. I would recommend it to anyone.
Helder DBTK was so nice and friendly. Thank You!
Patti LCustomer service was excellent.
George CNothing, everything went well
Joseph DThe owner is a really nice and very professional person!! The equipment was great (clean/good condition) and the process was super fast. The best Uhaul experience I have ever had!! I highly recommend this business!
Elizabeth VVery helpful in setting up the trailer
Ralph SNice guy the owner I will definitely will use this location again !
JORGE ABill was awesome and so helpful. Will def recommend to my friends and use again!
Lori MWhen bringing the truck back it was impossible to park it so it didn’t block other trucks because the lot was full and had very very limited parking space. In the return description it say you have to park it so it doesn’t block, I tried to call U-Haul but no one answered and no one called back on the number I provided so I had to park it took several photos of the congested parking lot and hope I don’t get in trouble.
Jan KThe staff was very friendly and helpful.
HARVEY PFast and easy. Friendly staff. Highly recommend
BETH TThe U-Haul agent was extremely friendly and helpful. He made the whole process as easy as possible.
Peter HWent to drop off and let person know that I was here. I was told I could put it anywhere. I had to unhooked it by myself and move to a location I thought was best. Went back in and asked the person of he needed to check it in or if I had to. He said I could or he could and I would get emailed a receipt later. I decided to do self check in to make sure that it was actually checked in.
Kenneth BBTK Motors was a great place to go to. Equipment was ready and customer service was fantastic. Would recommend to a friend.
Franklin PFuel level was quite low when picked up, 5/16 tank and went to E very quickly. We had to stop and get fuel before we were done. Cost us some time
Frederick BGreat customer service!
Anita Mbill does a great job, have rented here numerous times and will return
Joseph DFast service
Gloria RVery polite and professional!
Tarica STruck is pretty beat up, but clean and operated fine.
Gary LEnsure equipment is up to par and in working condition
Drea LQuick check in and check out! Bill was email correctly. Smooth simple experience.
Colin WNo comment
Glenn SFriendly, courteous, helpful and easy to work with overall. Thanks BTK Motors!
Rachel AThe UHaul website is very helpful and makes it easy to navigate and make changes. Text updates were also very helpful!
Dewey HClean the windshield
Richard HWonderful experience. Highly recommend
William FVery kind and friendly. Great communication.
jodi tI had a very pleasant experience and would highly recommend this location again
David SGreat service
Mark CAmazing location 👌 so friendly and helpful
Evan OGood location and well managed
Guilherme MExcellent customer service!
Edmond NBill was very nice and did his best to get us on the road
Chris ZDrivers mirror needs to be replaced, cracked and hard to see through.
Steve BGreat Literally 1 min from my new house
DOMINIQUE NSolid place to rent!
Chad MGreat location, my go to for a truck. Thank you.
JOHN MNothing, very professional
Joyce RIF YOU ARE MOVING BESTWAY TO GO. aLSO THEY HAVE EVERY THING YOU NEED.
Luis MI will drive out of my way and pay for the extra milage to rent from BTK.
Rebecca CAll great!
Mr. NExtremely helpful in every way which made me feel totally comfortable with the equipment that I rented.
Jennifer HTop notch service
Craig AThis has been the smoothest and most professional Uhaul rental I have had, they were very tentative to me and had me in and out within minutes. Keep up the great service !!!
Frederick D