Actually have someone there to help. App is hard & stupid. Had to hunt for truck & other issues
Matthew W
Customer Reviews for Bubba Green Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inform the customer of additional service offered (insurance).
DANIEL DThis was a huge piece of crap. The blower motor for the ac did not work. There was a ujpint going out which made difficult to drive. Took way longer to get the job done and cost way to much
SHANNON HWas missing dollys that were paid for
Joseph bMake sure to get pictures before you leave and right as you drop off of gas and mileage
RICARDO DThe woman who helped me was friendly and did a great job.
Andy CI love this place
Bashar ANo one ever called the day before to confirm and this area has no data signal to do online pickup properly. I had to call to be able to pick up the uhaul which took a lot of extra time and wasted our time that day.
Sarah MEveryone very kind and friendly. We were in and out and on the road very quickly.
SUSAN COvercharged.
Kenisha SNothing
Ricky HI requested moving pads with my rental, and there were none nor was there any information during my check-in on how to "pick up moving pads". I picked up my rental truck before this establishment was opened so there was no customer service on site to help me. The UHAUL app was also very confusing in beginning the check-in process. Suffice to say I will not be using self-check in moving forward and using an actual Uhaul location for my next move.
Chris RThe online check in and check out was a bit tidious but over all it was good
Ron SVery reasonable and easy as 123 great service bubba Green towing should be the answers to your haul problems and car towing and service
LOUANNER HHad to clean out before I could use it no license plate light didn't pull good at all just looked like it was going to fall apart don't thing I'll be using uhaul again
Corey LEverything was to my liking kind and friendly service all round Ty Bubba Green
Mike KIt is Jan 26, 2024 three weeks after I returned my rental. I still have not received my refund on my deposit. 21 days is really too long. Would really like my money back.
Barbara WNice staff! They even made sure I had good tires for my long drive!
Dionna GI love the guys who helped me install the equiment!!
LUZ RVan was disgusting, had tire light on and ROACHES. No contactless pick up after dealing with app for 45 minutes, had to go inside to get the keys.
Hanna RCharged me for insurance even though I didn’t want it. Lady said it was “required”. Would not remove it
DANARIUS SParking was almost non existent
Shawn JExcellent service!
Regina SBubba was really nice and I will rent from him again!
Stacey MThe gas was so low that the gas light was on when I picked up my rental. It had a low tire and the tire pressure light was on. It was not dirty but there were empty water bottles in the cabin. The staff was polite. The parking at the location is minimal and the parking lot is hard to navigate
Andrea SVery pleased
John AIt took to long and I had to call in because code wasn’t sent in!! The price was entirely too high We only needed for two hours!!! Horrible experience
TANYAKA CGreat customer service. Very helpful and even made sure lights we all working before letting me leave.
JAMES RI appreciate the professionalism and friendliness and the peace of mind that they gave with the renting out and totally made it simple and easy to rent the trailer and as well as bringing it back they’re a great bunch of people working there definitely recommending and returning if I need any for their rental for trucks or trailers
Jeannie GI know Bubba Green personally and requested his location as the drop off destination. Called him directly on Sunday afternoon and made arrangements. Zero complaints in his end and I informed him of all the issues with the dolly.
david bRatchet on both sides were rusted and would not work, once I got to vehicle I could not secure car down. Had to purchase a can of WD40 to get ratchets to work. Dolly sits outside and lot of rain the few days before I rented so understand the ratchets rusting. Bubbas should have inspected though
mary kYour computer program really needs to be updated for easier use of your system for the locations. I worked for a contractor, and your computer system successfully.
jennifer cN/A
Tami tVehicle was not clean.
Steven HWrong keys. Seat belt didn’t work. Log in from email didn’t work.
HUNTER CEverything was perfect.
Twazhane GBubba greens people are top-of-the-line very professional great service
bill sall good
Dalton PBebebbswhhsxhdhs
Jason HWas the wrong truck all the customer service reps were rude very rude would not correct my issue and has me returning to wrong location and they falsely charged me for miles i didn’t used
Kameka GNothing, this location is a blessing.
JAMES RClean the truck make sure it’s a full tank of gas and not over charge the customer I put more gas then they did and they over charge me for gas.
Reneka Pthe location was nice and friendly
Christopher TI had asked several times for a military discount, both online and over the phone, but have yet to get a response or discount.
Michael CThe keys were not in the box.
Quashada WEverything was great it was the right size it drove good. The people was great and nice thank you guys
EARL ENNo improvement need great coustomer service from that location.
CHARLES WThey charged extra milage and we were told they would take mile of for delivering it to a service center. Plus, were were told $30 for an extra day but was charged $40.
Diane DBusiness was closed and the online check in is not user friendly. Uploading pictures did not work at pickup or drop off. Had to call both times. They agents were very helpful.
Sheri BGreat service from the staff. They were friendly and easy going.
Glenn DNothing
William HCheaper rates and better gas mileage on the truck
Claudia BHuge issue with pickup. The keys were not in the lockbox and we ended up having to pay a fine for being late to vacate the home. Absolutely awful experience.
Cody PMake sure the uhaul is clean before anybody rent it.
kebre'anna w