Very friendly people. They helped me choose the right rental option. Made sure the truck was clean and I was happy with it and took the time to show me the controls, made sure I was comfortable and mirrors adjusted properly.Lucinda H.
Customer Reviews for Bubbas Bobbers & Bait
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Terrence B.
Nothing. Owners were nice - informative - pleasant conversation. Vehicle was started/warmed up when we got there. Got a nice appreciated surprise of a military discount. Would definitely rent from this location again.Jeffrey N.
Customer did not leave a comment.Charisse W.
Very friendly and nice people to work with.STACY A.
They were ready, Bubba showed features of truck during walk-around inspection AND truck cab heater on and warmed up. Fastest UHaul pickup ever!Diane Z.
Customer did not leave a comment.Eugene C.
Customer did not leave a comment.Linda G.
Customer did not leave a comment.lisa P.
Customer did not leave a comment.lisa P.
The Uhaul rep was very friendly and efficient at checking my rental trailer in for drop off. I would definitely recommend this location to friends and family.David H.
Customer did not leave a comment.JAMIE M.
Every thing was fine.Faye H.
I went to register online. Had to take time to go in location to register anyways waiting in line while cashier had TV so loud didn't even bother to mute it for customers. I was given an old truck when there was much newer one on the lot. Probably 30 of the miles was to get truck to my home and back which is 3/4 the mole cost. Poor online register, poor customer service, poor truck, 3/4 mi. Rate went to driving to and from place.KONG L.
Customer did not leave a comment.Mitchel G.
Bubba and his wife were EXCELLENT with their customer service. They were also very friendly and knowledgeable. I would DEFINITELY recommend this location to my family and friends.tom S.
Customer did not leave a comment.Sarah H.
I can't think of anything to improve. The truck we rented was very new and clean. It worked great and people I checked in and out with made it simple a painless. I would rent from them again!Douglas K.
Bubba and Rose took care of me when the Wausau Grand Ave store had over an hour wait, even after checking in online. Your staffing at the Wausau Grand Ave store is terrible. I paid $25 for my reservation and had to eat the cost after waiting on hold an hour to cancel it, even with the "traffic" number that was provided. Bubba and Rose are the best and went out of their way to help me when the Wausau store was impossible to get service at.Christopher K.
I never was even able to pick up my trailer and will end up losing the rental fee. There was a line out the door when I arrived at 9:00, with one person working. People had been waiting an hour for a rental, even when completely checked in a paid online as I did. I ended up renting a trailer from another U-haul at Bubba's Bait, where they took care of me but I ended up paying over $60 for what was originally a $24 rental. I have resigned myself to losing the wasted rental fee. To complete my terrible rental experience and waste of 2 hours extra of my time (I found a trailer at noon for a 9 AM) I waited over an hour on hold with your customer service lines, including the dealer's "traffic" line. Terrible experience, not even going to waste any more time trying to recover my wasted fee. If your company has any customer service you will contact me with your response. I will be the first one amazed if you contact me. Thank you.Christopher K.
Customer did not leave a comment.Jace M.
Customer did not leave a comment.VIRGINIA P.
Customer did not leave a comment.earl M.
Bubba and Rose gave excellent customer service. They were kind and knowledgeable. I am definitely using them again and recommend them to anyone.Jack A.
Customer did not leave a comment.Virginia R.
Customer did not leave a comment.Tacara M.
Nothing the owners of this location are very good. They give great service and take very good care of their customers. They represent you well.Melissa B.
Very thorough and helpful with expkaining tbe process and going through the truck rental. Courteous and friendly. A little off the beaten path.Steven C.
Customer did not leave a comment.Gerald Z.
Customer did not leave a comment.Shane O.
Truck was mostly clean on the inside and I am really just disappointed with the quality inspection. We popped a tire not even an hour into the trip and Pomps Tire had to replace 2 tires because the condition of the tires were so poor that he was surprised they both didn't pop. The bait shop was disgusting and I think the people there lived there. I didn't even know it was a uhaul pickup. I lived near 2 different uhaul facilities, yet I had to go across town to this shady place that reeked of body odor and meal worms. The woman behind the desk sat in a lift recliner and couldn't even move to help me or to reach her computer easily. When I asked about the measurements, neither rose nor her male companion could tell me what it actually was so I felt like I was paying $300 for a truck they didn't even know if it was the correct one. That really frustrated me.Pamela T.
This site needs some updatingDale N.
Scheduled the 24/7 pickup for 10:30 am. The store didn't open until 11 so when we arrived to pick it up, we had to wait around for half an hour until it opened to check in with the cashiers inside. Kinda defeats the purpose of online pickupRichard L.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.Alec E.
Nicest people you'd ever want to meet. Clean uhaul and quick professional service!carl H.
Customer did not leave a comment.GWEN W.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Alycia A.
Friendly and excellent customer service! I would recommend!!Alycia A.
Customer did not leave a comment.Rachel W.
Customer did not leave a comment.Daniel J.
Customer did not leave a comment.Gary T.
Customer did not leave a comment.chad P.
Customer did not leave a comment.Timothy H.
Night deposit. Didn't deal with anyoneTHEODORE H.
Customer did not leave a comment.preston M.
Customer did not leave a comment.Denise H.
Very kind people. I stayed for a while and talked to them. They were very interesting.jimmie M.
Customer did not leave a comment.steve S.
Customer did not leave a comment.Lorri M.
Customer did not leave a comment.bruce C.
non slip bed floorLeslie or Gene S.
Customer did not leave a comment.Shoua T.
Customer did not leave a comment.John M.
Customer did not leave a comment.sue E.
Maybe not change the location of pickup last minute and inform the customer that they can perform all check ins online without going in. It delayed everything and made me use extra mileage because I was supposed to pick up in Merrill and drop off in Wausau. Also if a customer were to go into the store, there should be someone there that can pull everything out and have it ready and organized instead of making a very nice woman in a wheelchair do it. And the damage on the uhaul and slipping transmission should be addressed prior to pick up.Nathan H.
Customer did not leave a comment.Trevor K.
Very courteous. My wife dropped off the trailer and was treated very nice.Robert R.
Customer did not leave a comment.Chad W.
The gas in the tank and mileage was recorded incorrectly. I was a good thing my son in law took a picture of the mileage to show at the drop off point.Kathi H.
Very helpful nice peopleBill F.
Nothing at all, keep doing what you are doing.Eric L.
Customer did not leave a comment.Randy S.
Customer did not leave a comment.Beth B.
Customer did not leave a comment.jeffery R.
Customer did not leave a comment.jennifer D.
Turn the truck into suds nose truck for better turn around in small places. Also give on to get to your place, route to drive the size of truck they have.dennis H.
The help hooking up / installing the equipment was great, but the checkout process was miserable. I had to wait and input all the same information I already inputted into the express checkout on my phone. On top of that, it appears extra towing insurance was added, even though I already confirmed everything I wanted in the express checkout. While the computer was not working properly, which is not the fault of the business, it was annoying and frustrating to be charged for something I had already declined, and go through the whole check-in process again after I already did it through express checkout.Christopher R.
Customer did not leave a comment.Kurt K.
Customer did not leave a comment.Donna V.
Customer did not leave a comment.Theodore P.
Customer did not leave a comment.Ryan H.
This was the craziest most outrageous and time consuming location I have ever worked with. The owners were not very friendly. When the paperwork was being completed they stopped working with me to answer some other customers that arrived after us and did not have a reservation. The owner didnt know how to work the updated program, so I had to give my credit card number over speaker phone to the help desk. Then when we were getting the trailer connected, the owner was very condescending as if I didn't know how to back my truck up. It took me an hour to pick up a trailer when it should have only taken 15 minutes. NEVER EVER WILL I BE BACK TO THIS LOCATION!!!!!JENNIFER S.
They were closed when I dropped it off. The only thing i can say is that there parking lot is very small and they should better mark where to park the uhaulsKristin L.
Customer did not leave a comment.Joel L.
Everything was great. They know how to do it right.carl S.
Dirty place. Did not have requested equipment.Ryan T.
Put trailer on wrong had to have my daughter's friend Put on right they also cut my wires so had to have them all taped upValerie F.
Customer did not leave a comment.Christopher O.
Customer did not leave a comment.keith F.
This was the first uhaul rental place that I have been to that hooked up the safety chains correctly - He did not twist them to shorten them.Ronald D.
Customer did not leave a comment.kevin B.
Customer did not leave a comment.Jimmy F.
Everyone was Very pleasant to deal with.tim R.
Nice couple. Explained everything thoroughly.Becky W.
Customer did not leave a comment.Deven H.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Claire D.
Would be nice to have it more noticeable.STEPHEN B.
Customer did not leave a comment.Jeff O.
Larger parking lot.kurt B.
Great experience overall, customer service was excellent. Would definitely recommend to friends and family. Thank you for being kind and professional during pick up and drop off.Carrie P.
Customer did not leave a comment.clayton S.
Great experience. Thank you so much.Mary Jayne F.
I do not know why I was charged extra mileage I told the person where I was going to and from they should have known what to charge me at the time of pick-up poor customer serviceraymond C.
Customer did not leave a comment.Lauri M.
Customer did not leave a comment.David A.
Customer did not leave a comment.Lynn O.
Rose went over the top to help me get a truck. Somehow my first reservation got cancelled thru uhaul itself. Rose took the time to call and inform me what happened and then went out of her way to set up another reservation and truck at the last minute. Wonderful experience working with herlaura F.