Customer Reviews for Bubbas Bobbers & Bait
(U-Haul Neighborhood Dealer)

294 reviews

316 E Randolph St   Wausau, WI 54401

(715) 301-9169

Location Hours

  • Mon: Closed
  • Tue-Sat: 11 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(715) 301-9169

316 E Randolph St
Wausau, WI 54401

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 11 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Bubba knows his stuff and takes pride in seeing that his customers get what they need. However, it took us an hour to get through the computer work which should have taken 15 minutes or less.

CARL E. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
1.0

It took an hour to pick up the trailer. The place seemed sketchy and chaotically disorganized inside and service was really slow. Person taking payment seemed ill and coughing alot without covering mouth. I got a call a couple hours before our scheduled pick up asking if we could come 2 hours early, and we were orchestrating packing up an estate so it really threw off our day. I'll make a point not to back to that location. Pick up in another town was just fine and what one would expect.

AURALEE L. 
Rating:
4.0

Customer did not leave a comment.

RENEE C. 
Rating:
5.0

Bubba and rose are always great to deal with. Highly recommend!

Kellen B. 
Rating:
3.0

Customer did not leave a comment.

robert h S. 
Rating:
5.0

Customer did not leave a comment.

ELENA B. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
3.0

Slight hiccup with my truck being given to someone else but they got me another truck and on the road great service!

Austin C. 
Rating:
5.0

This location was having computer difficulties. The gentleman working was able to connect us via phone so we could pick up our rental.

Kevin A. 
Rating:
5.0

We were NOT informed about the $42.00 for the Safe Move Coverage which we would NOT have taken as our auto insurance also covers rental vehicles and the second issue is the $10.00 equipment substitution charge. When Courtney called us and told us that the vehicle we were originally supposed to get needed to go into the shop for maintenance or repair and asked us if we would accept the upgrade truck size "AT NO ADDITIONAL COST" we did so with a reasonable presumption that what she told us when she asked would be honored. This does NOT leave those who interact with the public in a good position as it opens what may well be an honest hard working local businessman or woman to scrutiny and unfair critics.

carl J. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Rose and Bubba were great!

Gregory S. 
Rating:
3.0

Even though I was doing a self check out, Bubba came out to help and stood by just in case I needed help. Excellent

Kathleen G. 
Rating:
1.0

We showed up to pick up the uhaul, they couldn't pull it up on there system so it took over 45 mins. Then after dropping off the uhaul, we got over charged. I called the place we picked up the uhaul from to get screamed at and told she can't do anything about it I have to call uhaul. I have been trying to call uhaul and the wait time is so long I don't get through to anyone. Every single time I have rented from uhaul I've had problems.

Lauren F. 
Rating:
5.0

Bubba and Rose are the nicest people! Have dropped two trucks off there, parking lot is a little tight, but manageable.

Dave L. 
Rating:
5.0

Very friendly staff

robby S. 
Rating:
3.0

Inform staff about online pickup-they did not know it existed and did not want to let us use it. Inside of facility was unkempt.

GREGORY C. 
Rating:
2.0

When I got there at 0900, they were still in bed. Putting me behind schedule

Sheila P. 
Rating:
2.0

The lady charged me an extra $20.89 for cleaning or something??? I took photo's and it was clean... I do not agree with this charge of $20.89... I would like that amount refunded back to me please and thank you. I had already payed $82.88 for the truck payed $21 for gas to get it above the line on the reading.

BOBBI T. 
Rating:
2.0

Have staff be more knowledgeable about the mobile self-checkout process.

Cassandra X. 
Rating:
5.0

Customer did not leave a comment.

Terrence B. 
Rating:
5.0

Customer did not leave a comment.

SARA C. 
Rating:
3.0

not a very appealing spot and cell service was terrible with both verizon and Att

BRADLEY P. 
Rating:
4.0

A little off the beaten track but very friendly and helpful - received newer GMC truck which worked well so I was pleased. Had 8am reservation and they were open on time.

STEVEN J. 
Rating:
4.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

JESSE C. 
Rating:
5.0

Customer did not leave a comment.

MARIE K. 
Rating:
5.0

Very friendly people. They helped me choose the right rental option. Made sure the truck was clean and I was happy with it and took the time to show me the controls, made sure I was comfortable and mirrors adjusted properly.

Lucinda H. 
Rating:
5.0

Customer did not leave a comment.

Terrence B. 
Rating:
4.0

Nothing. Owners were nice - informative - pleasant conversation. Vehicle was started/warmed up when we got there. Got a nice appreciated surprise of a military discount. Would definitely rent from this location again.

Jeffrey N. 
Rating:
3.0

Customer did not leave a comment.

Charisse W. 
Rating:
5.0

Very friendly and nice people to work with.

STACY A. 
Rating:
5.0

They were ready, Bubba showed features of truck during walk-around inspection AND truck cab heater on and warmed up. Fastest UHaul pickup ever!

Diane Z. 
Rating:
5.0

Customer did not leave a comment.

Eugene C. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

lisa P. 
Rating:
5.0

Customer did not leave a comment.

lisa P. 
Rating:
5.0

The Uhaul rep was very friendly and efficient at checking my rental trailer in for drop off. I would definitely recommend this location to friends and family.

David H. 
Rating:
4.0

Customer did not leave a comment.

JAMIE M. 
Rating:
4.0

Every thing was fine.

Faye H. 
Rating:
2.0

I went to register online. Had to take time to go in location to register anyways waiting in line while cashier had TV so loud didn't even bother to mute it for customers. I was given an old truck when there was much newer one on the lot. Probably 30 of the miles was to get truck to my home and back which is 3/4 the mole cost. Poor online register, poor customer service, poor truck, 3/4 mi. Rate went to driving to and from place.

KONG L. 
Rating:
3.0

Customer did not leave a comment.

Mitchel G. 
Rating:
5.0

Bubba and his wife were EXCELLENT with their customer service. They were also very friendly and knowledgeable. I would DEFINITELY recommend this location to my family and friends.

tom S. 
Rating:
3.0

Customer did not leave a comment.

Sarah H. 
Rating:
4.0

I can't think of anything to improve. The truck we rented was very new and clean. It worked great and people I checked in and out with made it simple a painless. I would rent from them again!

Douglas K. 
Rating:
5.0

Bubba and Rose took care of me when the Wausau Grand Ave store had over an hour wait, even after checking in online. Your staffing at the Wausau Grand Ave store is terrible. I paid $25 for my reservation and had to eat the cost after waiting on hold an hour to cancel it, even with the "traffic" number that was provided. Bubba and Rose are the best and went out of their way to help me when the Wausau store was impossible to get service at.

Christopher K. 
Rating:
1.0

I never was even able to pick up my trailer and will end up losing the rental fee. There was a line out the door when I arrived at 9:00, with one person working. People had been waiting an hour for a rental, even when completely checked in a paid online as I did. I ended up renting a trailer from another U-haul at Bubba's Bait, where they took care of me but I ended up paying over $60 for what was originally a $24 rental. I have resigned myself to losing the wasted rental fee. To complete my terrible rental experience and waste of 2 hours extra of my time (I found a trailer at noon for a 9 AM) I waited over an hour on hold with your customer service lines, including the dealer's "traffic" line. Terrible experience, not even going to waste any more time trying to recover my wasted fee. If your company has any customer service you will contact me with your response. I will be the first one amazed if you contact me. Thank you.

Christopher K. 
Rating:
2.0

Customer did not leave a comment.

Jace M. 
Rating:
3.0

Customer did not leave a comment.

VIRGINIA P. 
Rating:
3.0

Customer did not leave a comment.

earl M. 
Rating:
5.0

Bubba and Rose gave excellent customer service. They were kind and knowledgeable. I am definitely using them again and recommend them to anyone.

Jack A. 
Rating:
4.0

Customer did not leave a comment.

Virginia R. 
Rating:
5.0

Customer did not leave a comment.

Tacara M. 
Rating:
5.0

Nothing the owners of this location are very good. They give great service and take very good care of their customers. They represent you well.

Melissa B. 
Rating:
4.0

Very thorough and helpful with expkaining tbe process and going through the truck rental. Courteous and friendly. A little off the beaten path.

Steven C. 
Rating:
2.0

Customer did not leave a comment.

Gerald Z. 
Rating:
5.0

Customer did not leave a comment.

Shane O. 
Rating:
1.0

Truck was mostly clean on the inside and I am really just disappointed with the quality inspection. We popped a tire not even an hour into the trip and Pomps Tire had to replace 2 tires because the condition of the tires were so poor that he was surprised they both didn't pop. The bait shop was disgusting and I think the people there lived there. I didn't even know it was a uhaul pickup. I lived near 2 different uhaul facilities, yet I had to go across town to this shady place that reeked of body odor and meal worms. The woman behind the desk sat in a lift recliner and couldn't even move to help me or to reach her computer easily. When I asked about the measurements, neither rose nor her male companion could tell me what it actually was so I felt like I was paying $300 for a truck they didn't even know if it was the correct one. That really frustrated me.

Pamela T. 
Rating:
2.0

This site needs some updating

Dale N. 
Rating:
2.0

Scheduled the 24/7 pickup for 10:30 am. The store didn't open until 11 so when we arrived to pick it up, we had to wait around for half an hour until it opened to check in with the cashiers inside. Kinda defeats the purpose of online pickup

Richard L. 
Rating:
3.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Alec E. 
Rating:
5.0

Nicest people you'd ever want to meet. Clean uhaul and quick professional service!

carl H. 
Rating:
5.0

Customer did not leave a comment.

GWEN W. 
Rating:
3.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Alycia A. 
Rating:
5.0

Friendly and excellent customer service! I would recommend!!

Alycia A. 
Rating:
4.0

Customer did not leave a comment.

Rachel W. 
Rating:
3.0

Customer did not leave a comment.

Daniel J. 
Rating:
3.0

Customer did not leave a comment.

Gary T. 
Rating:
3.0

Customer did not leave a comment.

chad P. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
3.0

Night deposit. Didn't deal with anyone

THEODORE H. 
Rating:
4.0

Customer did not leave a comment.

preston M. 
Rating:
3.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Very kind people. I stayed for a while and talked to them. They were very interesting.

jimmie M. 
Rating:
5.0

Customer did not leave a comment.

steve S. 
Rating:
5.0

Customer did not leave a comment.

Lorri M. 
Rating:
4.0

Customer did not leave a comment.

bruce C. 
Rating:
4.0

non slip bed floor

Leslie or Gene S. 
Rating:
3.0

Customer did not leave a comment.

Shoua T. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

sue E. 
Rating:
3.0

Maybe not change the location of pickup last minute and inform the customer that they can perform all check ins online without going in. It delayed everything and made me use extra mileage because I was supposed to pick up in Merrill and drop off in Wausau. Also if a customer were to go into the store, there should be someone there that can pull everything out and have it ready and organized instead of making a very nice woman in a wheelchair do it. And the damage on the uhaul and slipping transmission should be addressed prior to pick up.

Nathan H. 
Rating:
4.0

Customer did not leave a comment.

Trevor K. 
Rating:
5.0

Very courteous. My wife dropped off the trailer and was treated very nice.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
2.0

The gas in the tank and mileage was recorded incorrectly. I was a good thing my son in law took a picture of the mileage to show at the drop off point.

Kathi H. 
Rating:
5.0

Very helpful nice people

Bill F. 
Rating:
5.0

Nothing at all, keep doing what you are doing.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
3.0

Customer did not leave a comment.

Beth B. 
Rating:
5.0

Customer did not leave a comment.

jeffery R. 
Rating:
5.0

Customer did not leave a comment.

jennifer D. 
Rating:
3.0

Turn the truck into suds nose truck for better turn around in small places. Also give on to get to your place, route to drive the size of truck they have.

dennis H. 
Rating:
2.0

The help hooking up / installing the equipment was great, but the checkout process was miserable. I had to wait and input all the same information I already inputted into the express checkout on my phone. On top of that, it appears extra towing insurance was added, even though I already confirmed everything I wanted in the express checkout. While the computer was not working properly, which is not the fault of the business, it was annoying and frustrating to be charged for something I had already declined, and go through the whole check-in process again after I already did it through express checkout.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

Donna V. 
Rating:
5.0

Customer did not leave a comment.

Theodore P. 
No reviews have been submitted for this location.

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