Customer Reviews for Buckhorn General Store

Excellent people providing great service.

Awesome service! Thank you!

Please add gravel to your driveway to the U Haul area .

Great service!!!

I chose the quick check in online and just had to go in and grab the key. Very simple and really quick. Nice little store.

The store owner was very courteous and helpfull.

Rented from this location twice during the pandemic. Neither time did the employees wear a mask when I came in to pick up the truck. Won't rent from this location again.

No problems with drop off. Love the location!

Staff was extremely friendly and helpful. I would recommend this location to anyone wanting to rent a truck.

Needed to go into the office to get moving pads, then had to go into office for turn in. No masks being worn by staff. Was impressed as I got back in my car to leave when the service person immediately came out and was wiping down the inside of the vehicle before the next user.

Charlotte and Craig are great! Called to let me know they got a unit in for us to rent!

The ramp was

Nothing more could have been any better than the service I received. The agent Craig was extremely nice and helpful at both the pick up and at the drop off on the next day.

The location itself was clean. The personnel were not friendly or welcoming. The woman that took our return slammed things around, threw the bags of blankets. She tried to argue about the gas that we had just filled to the line that was marked on our paper. When I showed her the paper it seemed to make her a angrier She was not professional or friendly. I would not use this location again. We had friends with us that watched the whole exchange and they said they could not believe how unprofessional she was and how angry she seemed to have to do her job.

Buckhorn General Store is a small store, but operates as a full-service Uhaul location. There inventory is the best of any Uhaul dealer in the area, so I'm frequently able to rent on short notice. Their customer service is excellent and I never have to wait to get checked-in or out. I drive past 2 other Uhaul rental locations to get to Buckhorn General Store because I can feel confident it will be a good experience from start to finish. And, they have great staff to help with local moves. They even recently supplied 2 excellent workers to help me move a couch from my garage to my second floor. I called the Owner/Manager, Craig, at 9am to ask for this help and the workers were at my home that afternoon. Again, this store has all you need and will exceed your expectations.

Great customer service makes you feel comfortable u would recommend to anyone

No oil in the truck. Otherwise service was fine. A lady answering the service number at 4:30 am was very nice and very helpful.

It took too long picking up the vehicle and I was already pre-check from Home

I don't remember the lady who helped me but she is awesome! Loved her personality and her helpfulness!

Nothing. Customer service was awesome

Store owner was very helpful

I can think of nothing to change other than maybe speed up the emailing of receipts after the truck is returned.

just keep up the wonderful service.. Thank you for all your courtesies and hep.

Great customer service. Would highly recommend and will use again in the future.

Fast efficient and easy.

It was an easy experience all the way. Everything was ready for us when we arrived and the staff was great.

The driver side tail light did not work properly. We thought it maybe an issue with a fuse in my vehicle but later found out the trailer light did not work. I told them after I dropped it off that it was not working again, but not due to my truck.

Craig and his wife do a great job! I drive further to get their great customer service.

This drop off location had awesome staff. Very kind.

The owner of the store was beyond helpful, polite, and the epitome of an astute, proud small business owner! J.C. Argo

Cargo bay was clean however the passenger compartment was not. Overall rental experience was excellent.

Na

Great staff

Great truck and very good service from this location.

The customer service at this location went above and beyond. Very thankful and will repeat again when we move in 3 months.

No complaints. Definitely want to see this location keep their motorcycle trailer.

I was supposed to drop at Farmhouse Moving Supplies (919) 552-7213 105 Dickens Rd NC55 Fuquay-Varina, NC 27526 Went there and first was told I needed to put the trailer in the grass. (MUD) I refused. Then they said I had to take it to another location????

Went to location that was confirmed on Fri. Pickup was scheduled at 7 am. Once at scheduled location received phone at 7;30 am that we needed to go 30 in the opposite direction of Clayton NC. Not only did cost mileage, also time. Was not able to start loading truck at 9:30. No effort compensation for the lack of communication. Asked for Supervisor to contact us and never received phone call. Very disappointed with this rental after 3 other recent rentals.

Taller trailer can't get a frig in it standing up.

needed tires on the trailer.

I couldn't be happier with the people at this location! Very kind and knowledgeable. Both trailers I've rented were in great repair, clean & ready to go. I would recommend this location to EVERYONE!!!!! 👍🏻

Excellent customer service!

Friendly staff, van was ready, disinfected and ready to go.

They didn't do anything wrong, the truck was a lemon. The air-conditioning was near worthless. I'll never rent another uhaul truck like that again. I rented one a few weeks before and it worked great. Greatly disappointed.

The lady that worked there was extremely rude. She acted as if we were burdening her day.

This women was excellent. A huge asset to Uhaul. She corrected in 30 minutes every major and unforgiveable issue I encountered (and there was many) by Sanford U Haul on Horner St. in Sanford NC and your traffic and customer service depts. You want the honest feedback on my experience contact me. No return contact then I know what you as a company don't care.

Very run down store and I had to search for personnel.

Staff was very friendly and helpful. Got what I needed and they had me on my way. Recommend this store.

Employee was late opening the store, causing a delay in our schedule. He didn't seem to care. Otherwise, he was nice enough, but timeliness is essential.

Very convenient, fast and accommodating. Extremely friendly and welcoming staff.

Buckhorn General Store provides excellent customer service with Uhaul rentals and offers very helpful movers. For my recent move, I drove further than needed to use this location again since they did such a great job for me during my move last year. Craig Lessig is a very courteous and professional Manager, along with his wife Connie. Connie even helped offer suggestions on where to recycle cardboard boxes in my area. Alex and Adrian did an awesome job with helping me move. They were very careful not to damage any items and did not scratch any walls. I would request them again if needed. They would have stayed as long as I needed them.

Very helpful throughout pickup and return.