The was the best Uhaul location, I've ever dealt with. Clyde is the best.
ROBERT A
Customer Reviews for Buckhorn General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pickup and drop off
NICHOLAS PI think it was all good
STANLEY WThe gentle that helped me was a great guy and friendly.
CLEVELAND JThis is my second time renting at that location and the service and attention are excellent.
WINSTON RSimple process from beginning to dropoff
JOSEPH WStaff was helpful with the return as the App wasn’t working …
PETER LStore front area However exceptable
JOANNE HVery pleased would definitely recommend and go back.
ROBERT PService was great renting quick and easy . I went to a different U-Haul store that was closer and they had NO customer service and were not helpful so I left and came here and the service was so much better
ERIC DPicking up was easy and dropping it off was easy. Knowledgeable people make life easy in a world were nothing is easy. I appreciate it.
JASON GImprove computer system!
STEVEN PCraig was true to his word for all arrangements to assist in my move out of state. I utilized the service of having truck loaders and un loaders which were excellent. Highly recommend, no regrets
Wanda PPick up location was a great person in customer service.
ALIEU SNo need to improve their operation. Quick and easy pickup and return. Friendly staff
WILLIAM OWindshield wipers need replacing
MELISSA PI thought everything went really well smooth and the assistance was great - Good job!!!
LINDA BHelped navigate issues with drop off and ensured customer was taken of
ZACHARY MEasy return process. Great staff.
Kevin SThe phone app to check in the truck is not user friendly- I ended up having to get U-Haul employee to check it in - thank goodness they were still open. Summary: everything was great, but app needs some more work.
PHILIP Ffast pickup and drop off.
MICHAEL BEmployees are excellent. Knowledgeable and friendly. However the shop is tiny with pets and all that go with them.
RANDALL VVery nice people and I really liked stopping there
KERRY WEveryone was very helpful and friendly.
Michael APhilip was very helpful and polite.
PETER SCustomer service was outstanding. Equipment was ready and processing was about as smooth as can be. Respectful and friendly too. Great experience.
Jerome Fin prove in house customer service
THOMAS GI’ve never experienced such rude and unprofessional behavior from a store owner. From the moment I walked in, their attitude was dismissive and disrespectful. I simply asked a question about a product, and the owner responded with unnecessary sarcasm and made me feel like I was a bother. No customer should be treated this way. I will absolutely never return and would not recommend this place to anyone.
Hector CQuick and efficient help at both pick up and drop off. Truck was in excellent condition and very clean.
CAROL SThe owners were very helpful and friendly.
THOMAS SGreat Service always
JEROME BFriendly and helpful on-site assistance.
DEREK WVery nice place, friendly staff and made my rental experience perfect.
JOHNNY NWe were not given the correct amount of moving blankets, but we didn't realize it until we went to turn them in. That's because they were folded in bags. We were supposed to get 12, but we only got 9
LARRY WI had a great experience, friendly folks, great mascot (Walker), and no hassle.
MICHAEL SEverything was fine, don't change anything.
BARTON MGreat people/employees. Very helpful and friendly. Renting again soon.
DANA AReally good service
JOSE MCharlotte was absolutely amazing! She jumped right in to help us update our reservation to their site on a Sunday! So friendly and super helpful!!! We didn't have to worry about anything!
STEPHANIE CGreat experience, will be using them again in May 2025
KIRKLAND SRetire this junker.
GARY HExcellent customer service
DAVID OThe windshield weatherstripping came undone and slapped against the cab for roughly 200 of the 600 miles I drove the box truck. The heat in the cab never worked and it was below freezing for 90% of the drive. I could see my breath in the cab while driving. I now have a head cold with a terrible cough. I don't think it is a coincidence. The person I dealt with at the shop was very polite and offered condolences so I don't have any ill will towards the location. That said, I have used uHaul for years for all of my moves but after this experience I may begin to look elsewhere.
JEFFREY NAbsolutely the best experience with renting from U-Haul! The staff members were friendly & knowledgeable. I've been back to purchase more boxes & plastic wrap (awesome sizes by the way) and will stop there again for a few other items they carry. This U-Haul is DEFINITELY the best - and I AM referring others to this location.
amy lI made sure it was clean when I took it back
ALFRED WI recently rented a U-Haul truck and trailer, and the experience was excellent. The truck was brand new and in great condition, making the move smooth and hassle-free. The manager was highly professional, ensuring a quick and efficient rental process. I was in and out in no time. Overall, a top-notch experience with little room for improvement!
Christopher PQuaint little "general store" with mostly animal supplies. Owner/clerk was polite & helpful. Check engine light was on in the 1st truck, but he got it switched out to another vehicle fairly quickly. No issues with any of the equipment (truck, dolly, pads). Moving help that was contracted through U-haul was sub-par, but this store & its people aren't responsible for that.
MARTI HDon’t need to improve, just keep doing what you’re doing. Great customer service, flawless execution!!
GORDON BHave no idea they were on the money with everything
JAMES KYou are doing just fine keep it up.
PATRICK PThis is the second time I’ve dealt with Buckhorn U-Haul rental, and the experience has been great both times!
KAREN C