Customer Reviews for Buckhorn General Store
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Buckhorn General Store
Bud M. on
Lower the mileage cost within reason otherwise the service the truck and the help was great.
Craig L. on
Great people to do business with. Provide moving help also
JENNIFER S. on
-The truck was leaking transmission fluid and when this was brought to the clerk's attention he looked at it and put the truck back on the lot probably for the next customer to deal with. -The original truck was not available and I was moved to this location which was not this owner's fault, however, I was told on the phone I would get a $50 refund and the cashier got an attitude and told me "not to start anything with him today because it had already been a day" when I inquired about the discount because all of the inconveniences and trouble renting my truck.
michael F. on
People were helpful and quick
Lisa D. on
Make are parts are working. The AC in the truck we got didn't work. August in North Carolina is not the time to be without AC. Make use all tires in good condition, had a tire blow out less than an hour after we left for the trip to Oklahoma. Two women on the side of an interstate for over 2 hours in the late morning hours not good. Tire guys didn't even bring tires with them. ??
Ryan V. on
Easy pick and drop off. Extremely friendly.
Amanda L. on
Honestly, the experience with this location was amazing from start to finish. Truck was clean, everything was explained in full so I wasn't in the dark about anything. The hospitality and customer service from all employees went above and beyond what I've experienced anywhere else. I will continue to rent from this location alone from now on.
angela P. on
Our truck had no A/C for two days nearing a 100 degrees. It would have been good to at least get a discount of $50-100 off the rental. I have no problem with the dealer . They are fine people .
Drew S. on
Great people here. They do a great job and are friendly and honest.
Edgar R. on
I had a lady help me, and she was the nicest person I have met here in NC. I would definitely rent from there again. Thank you so much for your courtesy, and professional help. It was warm, and welcoming.
Jeffrey R. on
They were very efficient and friendly. The truck was cleaned and ready for me to take. A very good experience - I definitely recommend to everyone who needs to rent a truck.
Alfredo M. on
The Buckhorn U-haul team was really great. We appeared to have decided to rent on one of the busiest (and craziest) days they've had in a long time. I think stress might have impacted their attitude (and ours) for a moment - but ultimately they came through and helped us! Reservation was smooth and their customer service through that process superb! The day of the rental was another story. Our rental was due for check-in at 5. The previous rental was supposed to return by 1 Somehow the truck was rented out same-day for "a few hours" in between with the promise that they had to come back on time. Of course they were not! and we had no truck and no options at that point (with our belongings waiting to be picked up). I BLAME U_HAUL not Buckhorn! What company policy allows for such a short window of rental when another one is already booked. Buckhorn SAVED the DAY! Somehow they managed to book us within the hour on a similar truck. U-haul get your act together. Help your community dealers out. They are the ones paying the consequences!