Customer Reviews for Budget Mini Storage #7
(U-Haul Neighborhood Dealer)

421 reviews

3970 S Estrella Pkwy   Goodyear, AZ 85338
(Next to Wilhelm Auto)

(623) 925-5836

Location Hours

  • Mon-Sun: 9 am - 5:30 pm

Services at this Location:

Contact Us

(623) 925-5836

3970 S Estrella Pkwy
Goodyear, AZ 85338
(Next to Wilhelm Auto)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Safe move discrepancy original receipt checkout was 14 yet I was charged 14 initially and then another 42 when truck was returned. Mileage- during checkout screenshot was .89 a mile all the way through the final check out process yet charged 1.09. Customer service stated that this is what my contract stated but my contract was sent after I checked out which was different that what I saw during checkout. This is theft and I will be contacting corporate for an explanation as to how this is ok.

Yisel S. 
Rating:
5.0

The facilities were fine.. Uhaul changing our drop off location without a call or a message that clearly stated there was a change to our agreement, was terrible. If a change will be made to a rental agreement there should be a verbal or text confirmation. As a bare minimum, the drop off location text should state there was a change to the agreed location.

Mallorie D. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Fast friendly service with a smile. Truck worked great.

Randy B. 
Rating:
5.0

Excellent customer service. Extremely easy pickup and return.

Francis P. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Nothing, everything was great

Konrad D. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Everything went as planned ! No hiccups at all . Friendly helpful staff.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

Always a great experience everyone I come here. Staff is top notch!

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Tonya A. 
Rating:
4.0

Give salesperson help in office.

Susana L. 
Rating:
5.0

Everything about this place is awesome. Staff is super friendly and helpful, they had all the right equipment and moving supplies and the storage area is real nice. Very impressed and will be recommending to everyone.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

They need a gas station close. Lol

Renate B. 
Rating:
5.0

Very easy process and great local staff.

Jacob L. 
Rating:
5.0

N/A

Troy H. 
Rating:
1.0

Customer service was terrible . truck was filthy. was charged for things i did not ask for

TREDRIAN F. 
Rating:
5.0

Great service- easy pick-up and return! The staff was all super friendly!

Leigh V. 
Rating:
5.0

Everything was excellent no improvement needed

David S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

After loading the truck I started my journey getting on the interstate but found a latent deficiency. The driver door didn't seal properly and at interstate speed wind sucking though the gap whistled loudly. I tried stuffing paper towels in the gap to no avail. I might have permanent ear damage from the high pitched wind whistling over a 12.5 hours ride. I should have stopped for repairs but was under a time limit to meet helpers to unload the truck. I reported it to representatives at destination -- they said they would have it fixed. To be fair the rest of the truck worked perfectly.

EDWARD D. 
Rating:
5.0

The representative charged me for 2 days of rental when I only used it for 4 hours. The representative could not fix the mistake done at their location. The representative did not seem to want to rent me the storage size I wanted and needed. When I inquired about the size I wanted she didn't even look at the available list. She just said this was the smallest she had. She wouldn't and didn't apply my veterans discount. I rented a truck and rented a storage unit, I feel I should have been treated better and not over charged. This is still unresolved.

Tonya D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Annabelle C. 
Rating:
4.0

Quickly met me as I was exiting the vehicle. Was on my way shortly. Thanks!

EDWARD D. 
Rating:
5.0

First rate! The representative met me outside just as I was exiting the rental truck. She quickly provided info necessary info for returning truck and trailer. I was on my way home shortly. Thank you!

Edward M D. 
Rating:
1.0

I want a refund this was crap. First off the people in the office laughed and stated “we don't know how the vehicle looks” it smelled of smoke was on E when we got it absolutely disgusting trash in the back

Katelyn H. 
Rating:
3.0

I consider the price I paid too much for the truck and the gas charge was very overcharged at $15.00 for 42.1 miles at $ 3.10 a gallon that comes to $9.45! No I am not Pleased with the total cost of $84.49, for a truck that made two trips to and from the Storage area to empty a U Haul Storage unit.

juanita W. 
Rating:
1.0

Padded the rental agreement to make a larger bill I will never use U-Haul again

Keith J. 
Rating:
3.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Piotr N. 
Rating:
5.0

These ladies were amazing and a joy to work with. Yesterday was very stressful and they went out of their way to help me in my time of need. I look forward to working with them again. Stellar customer service and great examples of empathetic and knowledgeable employees.

Jasmine S. 
Rating:
5.0

Customer did not leave a comment.

NOEL N. 
Rating:
5.0

Fast easy check in and very accommodating.

Roderick G. 
Rating:
5.0

Customer did not leave a comment.

Rachael G. 
Rating:
2.0

I recently rented a u-haul truck on 9/25 to go to Chandler from the location on Dysart and Van Buren. Aproximately 50 miles away but could only get the truck for one day. On 9/26, I cld to see if I could get the truck again on Sunday and was told they only had a pick up truck. I then went up to Citrus and was told they didn't have a van but the store on North Estrella had one. I went there and they had a van. I needed the van to go back to Chandler and return it on Sunday night. They printed out the contract and I signed it; not realizing that it was for two days. I returned the truck on Sunday night around 7:30pm. Nobody asked me how long I needed it for. The truck had dirty windows from previous rain and dog hair of some kind all over the seat and inside on the seats! I don't see how this is fair to charge me for an extra day! I have rented from you guys on several occasions and have never had this type of experienced! I think it unfair and unprofessiona.!!!

Kathryn R. 
Rating:
5.0

Will not use or recommend uhaul again. Having the vehicle for 2 hours it cost me close to 100.00 not even close to 19.95 that is advertised. Your company is deceptive. I was in a pinch and got screwed. I put gas in the truck and got charged mileage at the same time. 34.00 in unexplained charges that should have been asked of me if needed (coverage) and when I was not made aware of a 20.00 convenience fee but told I could actually keep the vehicle and return prior to 9:00 am when she got there. Deceptive, never again.

kaylene H. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

The staff is very friendly and helpful

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Louis A. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

Customer did not leave a comment.

stephen B. 
Rating:
4.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

We have been doing business With him for quite a while we haven't had no issues great location great facilities

William J. 
Rating:
5.0

Customer did not leave a comment.

Kristy K. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

No issues with the return. No opportunity to discuss issues with that we had with the door.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

JACK R. 
Rating:
5.0

Easy and simple rental process. We will use this location again.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Wayne J. 
Rating:
3.0

I requested to rent the equipment for 24 hrs. I was told at the rental facility I could only have it for 17.5 hrs because another customer needed it the next day. I was unaware this other customers needs superceded my own. I will refuse to rent Uhaul equipment from this storage facility again, if I chose to rent from them at all.

Kristopher K. 
Rating:
5.0

Customer did not leave a comment.

Guillermo M. 
Rating:
5.0

I will never to the web pick up again. It was a nightmare and I couldn't get ahold of a live person at the UHaul number. Very frustrating.

Caprice S. 
Rating:
4.0

Eivjdksld

Frederick A. 
Rating:
3.0

Vehicle seems to be very old and needed maintenance. It was spilling oil and I did stay in my driveway

Jaime V. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
1.0

The truck was provided in an extremely dirty condition. The location messed up the reservation for the truck as well.

Alexander N. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
5.0

Very friendly staff. The process was very simple for the customer.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Margaret W. 
Rating:
5.0

Customer did not leave a comment.

Christina D. 
Rating:
5.0

Very nice

Ray J. 
Rating:
5.0

The staff at this location were both professional and efficient. They managed the customers at the counter effectively, making sure that each one was treated with respect and with a sense of urgency. I felt that they really cared about me as a customer that they wanted to satisfy and process thru the rental process as quickly and as hassle-free as possible. Kudos to this facility!

CHRIS H. 
Rating:
5.0

Everyone was very friendly. Made it a CB joy!

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

NormaJean S. 
Rating:
1.0

Having your customer pick up a truck at one location and supplies at another is ridiculous. I was forced to buy supplies from this dealer at 2x the cost and pay rental fee for blankets. Now I have to call uhaul and wait 20 min on hold to get a refund for supplies I purchased online. This particular location on S Estrella should not be a uhaul dealer! Horrible customer experience.

chad O. 
Rating:
4.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Austin P. 
Rating:
5.0

It is a pleasure working with everyone in the office.

gordon W. 
Rating:
5.0

The staff was extremely helpful and professional.

SEGISMUNDO J. 
Rating:
4.0

Customer did not leave a comment.

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

Armando M. 
Rating:
5.0

Customer did not leave a comment.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Outstanding customer service

gwenette P. 
Rating:
1.0

The people on the location or excellent had no issues with them wanted to rent a bigger U-Haul but the battery was literally dead and I had to accommodate myself to a smaller one because I was the only one they had available again the people in the staff were great nothing against them it was mostly the bad equipment that you have provided that was not available to me

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

I was over charged for gas and the vehicle was dirty inside and out. The customer service was excellent!!!

tamara F. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Nothing the ladies at the front desk were very professional and pleasant

Chris H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
4.0

Customer did not leave a comment.

Mary O. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

curtis M. 
Rating:
5.0

Customer did not leave a comment.

Nydia L. 
Rating:
5.0

Customer did not leave a comment.

David M. 
No reviews have been submitted for this location.

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