Truck was marked as having a full tank, it was closer to 7/8. I drove to the gas station and put 9 gallons in. Back was not as clean as it should have been. There was a pile of dirt in the left rear corner like it was swept but not removed. The windshield was covered in bugs that were baked in in the Arizona heat requiring significant effort to clean.
KENNETH H
Customer Reviews for Budget Mini Storage #7
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was highly prepared and very professional. The vehicle exactly what I expected, and I recommend them highly for your next move, big or small.
DIMITREUS KUhaul location I went to and reserved online for said it had self pick up before the store opened, but turned out to not do self pick up at all. Spoke with a woman on the phone and she changed my reservation to a place that does have it, only to get there and theres no keys in the lockbox. I call again and another woman picks up the phone and she sends me to a different location, only for it to be set up for in person pick up. This didn't work, bevause the store didn't open for another 2 hours. When I called again, the woman who picked up informed me that the keys have to be put in the lockbox the night before in order for anyone to recieve them. This information would have been nice to know 2 times before, it seems like the employees need better training, and the app needs to filter out if a location is not providing self pick up. I ended up having to wait the 2 hours until the store opened to pick up my Uhaul, setting back my entire day. Im unhappy with the service that I have recieved from Uhaul, and will no longer be using their services until proper compensation is recieved.
CARSYN TUnfortunately, I was told that the gas tank was full, but found it was less than full and found that the vehicle was dirty inside and out. I had no time to try to clean it myself, and it was the only van at that location that I could use. I was therefore stuck with using transportation and had to wrap my equipment to ensure that it did not get dirty in transport to my event. When I brought the fact that the vehicle was not full, and that it had some mechanical issues. I was told oh well and was charged without giving any credit consideration. Although the staff was nice and, this time, was open when I arrived I found the equipment not maintained to the quality it should be. I was told to keep my pictures I took to contact customer service. I would like to be contacted regarding my experience.
MARSELLA Gquick and easy. I was in and out in 10 minutes. I used for 3 hours and returned. Easy
BLAINE MI’m still waiting for my phone call back after leaving a message two days ago. My mileage was supposed to be included in the deal I signed up for with u haul. I was promised no surprise charges. When I got back with the truck the guy working told me i went 14 miles over which is impossible because I should have had 3 days of miles all included with my deal I was only gone for 24hours. I told the man checking me out about the promotion he said he did not know how to change it in the system but he was going to call corporate and he told me not to worry about being charged. I received an email the next day showing the charge of my 14 miles over charge. Can someone please call me so we can get this straightened out.
SARAH KThe air conditioner didn't work in the vehicle and it was dirty upon pick up
TENAE GFast and easy to check in and check out.
MICHAEL MVehicle was very clean & easy to use. David, at the location was very personable & professional.
MARY BAbsolutely nothing! You're perfect!
Erica BAwesome customer service!
MICHELLE FOrdered appliance dolly and got confirmation email, but when I arrived I was told that they can’t guarantee those… What’s the point of a confirmation email, if the stuff they said is ready, is not even there!!
JEREMY JGreat location, great people! Outstanding customer service!! Highly recommended!
Jeffrey LService was great,but I returned the truck and used the Drop box,but it was not checked in until I came to the location to inquire about my total amount due.
BYRON WGreat location and staff
MATHEW SFrom pick up to drop off your team was amazing. Best experience I've ever had for me U-Haul company
SHELLI MDoing business with you was so easy and quick. I will definitely work with you in the future and recommend to others. Exceptional customer service with everyone I interacted with.
MONET LGreat job.
MORRIS WIt was a very good experience.Thank you
MICHAEL RBoth guys were extremely detail oriented and packed everything to protect it. Couldn't have been more professional. Best movers I have dealt with and would highly recommend them.
DOUGLAS FClean out the vehicle before renting them out to avoid furniture/belongings getting covered in dirt/dust.
RONI RQuick no hassle service
ROBERT SNice truck.
EDWARD BOverall, it was fine, easy to get in and out of, but the windows and mirrors on the truck were so dirty I had to stop and clean them on the way home. Also, the cargo area was very dirty and had to be cleaned out before we could load the truck.
William WThanks for your help..
TIMMOTHY HSelected to pick up truck before hours. Lock box lock was gummed up. Took me a considerable amount of time to get key. I rented a dolly that was not supplied. Movers I contracted with hung up on me three times. Had to call service to remove and change companies. The night before move. Scheduled for 8 and they showed up at 915.
Brian HThe truck was not ready. It was not parked where it stated on the Uhaul app, and I had to call and get a code to a locked storage facility area to find the truck. The truck was dirty, and the furniture dolly was missing.
Brittany SNothing everything was great , wasn't able to do the online check in though glad the office was open the girl at the counter was a big help and got me on my way in no time thank you so much
JOHNNY HWe rented two vans one on Fri NOV 15th, that visit went seamlessly. However when we rented on SUN nov 17th, we had extreme difficulty uploading photos onto app, since area was devoid of wifi signal. Secondly, our second van was filty, the driver window had a huge crack in the glass making it unsafe and was fifty from the previous user. It's apparent this was not monitored by the facility prior to release of renting. This location has a sticker on door that states opened everyday from 9am - .. however we were there until 10am awaiting for location to open which it never did. It seems this location needs to pick up their awareness and attention to detail. I hesitate to return to this location in the future.
William JReturn facility and employees were excellent! Thank you!
THOMAS BNot much I was satisfied overall!
DIANA Pfriendly professional service that was spot on.
Daniel ZOrdered pads for this rental and did not receive any. Pads showed on my bill. Not sure why I didn’t receive them.
Brett PStaff was very friendly and welcoming...
Gregory JMuch better than my expectations. Will use when required in the future.
DENNIS BSecond time I’ve used them Super easy Very friendly Great experience overall Will use again
MICHELE WWonderful staff and such a nice location at Bullard / Buckeye Rd. The ladies were so professional and kind!!!! Thank you!!!
MELISHA OThe inside of the truck was dusty, nothing a little wipe down could take care of. Overall experience was excellent.
FRANK REverything went smoothly, only thing that I can say that can improve is the system. It just had happened to crash when I went in but they took care of it even after I left and got my reservation! :)
ANTONIO LCustomer service Andrea was excellent. Very friendly polite courteous wnd very respectful. Thank you Andrea for you great customer service.
CARLA BThe staff was friendly helpful and enthusiastic!
LETHA ZThis location is by far the nicest facility I have been to. I love that I can pick the truck up before opening hours. The app makes it very easy to check out and head on your way. Definitely check this place out when renting a U-Haul truck.
LACY HI received excellent customer service. I was exhausted from moving out HHE from my home and was a little crabby, but I was still treated with respect. Thank you ladies, you are the best! 🙏
Twissa OI had issues with the app checking in multiple times and it had switched me out of Self service to where I couldn’t pick up my vehicle. I had to call customer service to switch it back and when returning my truck, the app gave me issues again and did not let me finish taking, proper photos and threw me out of the
michelle mStay happy!!
Sharon CThe girls working the front desk were very friendly and helpful.
Jennifer LThis lady basically rushed me out the door talking about ok thanks we got it, like no receipt no thank you no nothing but ok bye
Jahaziel RWe were quoted a different price on the phone versus when we came to pick it up the rental truck. We still rented because was disappointed there was a price difference or misunderstanding.
STEVE BGo someplace else. Stay far away from this U-Haul.
Kraig SThe van was filthy. The windshield was caked in dead bugs. I returned it the way I got it
Kevin BAbigail is a great representative for selling and renting anything with uhaul. Very kind and friendly.
riley lThe app does not save time opposed to going to the front counter and getting a rental, it's actually faster to go inside a get a rental than using the app that has you doing a lot of steps.
James BExcellent customer service!
Christian VLocation was great, customer service was amazing!! Very friendly and helpful. The only thing I was disappointed with was, I reserved a cargo van online the night prior and upon arrival, there was no cargo van available. Nonetheless, the representative helped me get the 10 foot box truck and though a tad more expensive, I had no issues. Thank you.
Demitri ASomeone was supposed to be onsite for my pickup per your dispatch that sent me to this location because the one I chose did not have the truck I needed. Our pick up was noon. When we got there at noon, there was a sign on the door that the person had left and would be back at 1:15. We tried using the mobile app, that was a disaster.
Donna ACustomer service is excellent, quick and easy as always
Jo AIt went smoothly. I was pleasantly surprised!
Kathleen BVery nice, friendly and polite staff.
Horacio BI was over charged. The receipt total does not match the $257 I was charged! I need this fixed ASAP!
Stephen BStaff was very helpful and friendly. Covered all necessary information. I’ve used this location before and have never had any issues. I would definitely recommend this location to friends and family.
William S