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Lisa D
Customer Reviews for Budget Rent A Space
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The front lot is just too small. The employee made our experience comfortable. We appreciate her!
ROBERT SThe employees were helpful and efficient. Thank-you! MarlysP.
marlys pAlways excellent service!
The PGets the job done, relatively efficient, too many pictures, prefer the personal touch of a person on a Saturday.
Joseph PExcellent service. As Always.
The PVery small parking lot and they want you to do the work of backing it into the return spot and remove the trailer yourself. This was during business hours. I have never had to do their job when returning equipment while they were open.
ANGELA MI understand the new method of doing business is to channel customers to a website. However, for anyone needing additional information or assistance will find your website not helpful. I was so lucky and pleased to talk to your employees who were excellent.. Your employees were helpful and friendly to me, I was relieved to work with people who knew what they doing and understood that I needed additional guidance. My trip went well and I was comfortable knowing that I could talk to an expert if I needed help. Thank you.
GLORIA KI am grateful for the rapid service the friendly service and the extremely helpful lovely Ms. A.G😇❤️
NORMA REverything was perfect
NORMA RDon’t armoral the steps of the truck or floor mats. Very dangerous.
MARSHALL WIt was all perfect!
SHERRY PI couldn't register on the day to reserve due to web site down
JUAN RGreat location, the manager was nice & friendly. Explained the process to me. Great overall experience.
FIRAS MNo problems dropping the truck.
CHARLES NConsistently Excellent Service
The PMy experience was great
Grit PIn and out quickly.
MARC AHave rented from here several times. They do an excellent job here.
DIANE LThe only problem I had was with the uhaul app on returning the truck. Cellular service was very bad and it took 2 hours to get the return to submit
DANIEL MParking lot is a bit small and weird to maneuver. Other than it was smooth sailing from start to finish.
VICTORIA VEasy to find, easy to access, quick check-in, I was in and out in under a minute.
FRANK BNever have blankets or furniture dollies when preordered on app. Do not use app to rent from this place unless it is just for renting the truck. The truck I was given, needs a mechanic to look at it. Brakes are grinding at stops, steering is loose and gear selector is wobbly.
CHRISTIAN TService was great and extremely helpful
wyatt wI had problems with the app closing before I was done with the process. This happened when picking up and dropping off truck. Support help was good and helped me complete process but app was frustrating.
Paul MI’m on the fence with you now. I’m not thrilled with having to use a much larger truck because you didn’t have any of the size requested. I was charged 40 dollars for being late 7 minutes, you only gave me 55 miles in the quote, your representative at the drop off was a little bit under skilled in the customer service department, and other than that it was okay. You asked.
Kelly KThe bed was not cleaned out, there was a scratch on the side that was not notated, the tank was half full.
ROGER BThe pick up ap took over an hour and I had to keep walking to my house to get it to work. Very bad wifi.
Katherine JI got charged 20 dollars in gas for driving 6 miles
Wesley KZero space to drop off a trailer effectively
JOSHUA SPut the drop box inside the gates so we don’t have to drive around to the office
LAUREY LThe site was closed and their app for check in and getting keys was very inconvenient. App and site didn’t work, had to call customer service and was transferred twice and had to STILL get on website that was glitchy to get code to lock box to get key. Took forever to get the keys. Customer service was polite and helpful just a very frustrating situation…
Trina FConvenient, helpful and organized attendant.
ALFRED AHave your system able to check customers in so they don't have to use the 24/7 check in if they prefer using a uhual representative on site.
April MGreat service
Logan AThe Keizer location answered all our questions and made our move from Oregon to Arizona seem less. Thank you so much for all your help.
jami ySuper difficult to get uhaul out of parking lot, no parking spots left when we returned the truck. App could not locate us when we were there to check in
Mathew TSuper tough location to drop off. There is no room to maneuver a trailer at all. There is an auto repair business next door that shares the parking lot, and is constantly jockeying cars around, which further complicates the issue. The day I returned the trailer I arrived at 12:20 PM, and they were gone to lunch until 1:30, but they made no mention of this when I called the day before. I ended up leaving, and coming back later to return it.
Wayne HChristie (sp?) the reservationist/desk clerk is probably the best customer service professional I have ever encountered! She should give lessons to other CSRs. You can tell she loves her job. It shows in her treatment of others.
tom sWash the windows, explain what the blue rectangle on the dash was about and don’t send out a truck that had no gas in it: 26 miles to empty.
HUGH FI picked up a U Haul that had an empty tank, before I could get to the nearest gas station the van ran out of gas. I had to walk 2.4 miles to the nearest gas station and buy a gas can. Not quite the best experience.
Bryan WEverything was great.
Susan CN/A
ANTHONY GLocation isn't the best. Hard to get into being beside a mechanic work shop.
Rick DI picked up my rental before business hours. Using the app was simple and straightforward to use. The truck was clean and ready to roll! Highly recommended
Ted RGreat customer service!
Spencer WWhen I returned the truck at the designated site, I then checked in online. The amount to be charged on my card was initially around $60.00, then it suddenly changed to $85.00. I don't understand the $25.00 difference in cost within a minute's time.
Roger TThe staff were lovely and amazing!
Aimee WWe scheduled a truck for pick up in advance but the day we arrived to pick up the truck they told us they didn’t have any trucks available.
Johnnie LThe woman in the office was friendly and easy to work with.
Mary FCustomer service at this location is always amazing
lynette CWhy in heavens name are you closed on weekends?! The very days people have the time to set up rentals, move items, etc. And get the people at the Salem, OR location some help- they are doing a great job but need extra hands. I’d suggest you move this location, as it is on a dangerous curve and really hard to get out of..not to mention the tiny parking lot. Overall, the people were great, the location….sucks. Jo Williams
Thom WSaved my appointments when my car broke down. Great service.
linda rThe gal at the front desk was the epitome of customer service. She multi-tasked serving several patrons in the lobby and answering phones. She also shared clippings of the beautiful plants in her lobby with my friend and I. She was friendly, prompt and knowledgeable.
Amanda YManager was very helpful. She had a sense of urgency and was very outgoing.
Gustavo SThe Young lady that works there is very good. Multitasker. The online system that uhaul are trying to get going it's borderline impossible for people that do not have a smartphone or internet on your phone . So if you don't have a smartphone U-Haul might not be the way to go I'm sorry to put it so bluntly but that's just the way it is.
MARK MChristy was amazing, extremely helpful and very professional. Had some trouble getting my app to work. Called the 1-800 number and they went out of there way to help. I would definitely rent again from them.
Audrey MThe driver side window/door is a little bit leaky. The headlights are really dim even with the brights on. But other than that everything else was wonderful. Thank you so much.
onilda sExcellent service. Great staff!
THE PThe phone checkout process was a nightmare.. location services didn't work correctly. Then when I got it working it had me put it a contact to verify I was who I said i was. My contact missed the phone when I backed out to add a different contact it made me go through everything again. And if I minimized the app to get the phone number it would make me start over again.
joshua CWe needed a truck for a short time at very last minute. The gal was super friendly and helpful. She waited after closing for us to drop off. Great experience!
jacqueline z