Customer Reviews for Budget Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Budget Storage

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Jeri F. on

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A little more explanation on the workings of the truck. Air conditioning, radio, mirror adjustments.etc Should provide a lock for the back in case you’re keeping the truck overnight.

George H. on

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Picked up a 15' truck at 11am 1/11/20 and the counter person was extremely courteous and helpful. Very pleased

David M. on

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No negative comments. The staff was very nice and helped recommend the correct dolly for our needs. The trailer was clean, and the hitching/unhitching process was clearly explained. We had no issues at all.

JEFF P. on

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Steven was very nice and cleaned the truck up because he didn’t feel it was cleaned correctly? Great customer service

Matthew M. on

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First time dropping off and picking up at this location - will definitely use them again in.

Robert Shawn B. on

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Excellent service and friendly people!

Christopher B. on

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Customer did not leave a comment.

Jonathan K. on

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Another flawless rental with them. A plus service +++

Shannon C. on

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Very efficient and very nice! Helped me book my rental and made sure I was safe to go!

Jonathan K. on

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The people at Budget Storage and Uhaul run a quality business and I prefer to have them for my rental needs.

Melinda C. on

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Always a great experience with this location. Thank you.

Paul M. on

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Nothing

Tracy R. on

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Customer did not leave a comment.

julie P. on

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The gentleman who runs this site is one of the nicest customer service people I have ever met. The site is new but is it extremely clean even for a new place.

Tom W. on

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Karen M. on

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RICHARD L. on

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Steve was Awesome. Very friendly ,informative, thorough, and helpful. Great experience. I would use that again. Thanks Steve.

Tammy R. on

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You didn't tell me if you use a credit or debit card that it will take 5 to 7 days for your deposit back.The man at the store told me I could get it back the same day I turned the truck back in.He didn't tell me about the deposit until after I used my master card.Now I have to wait until a week after I moved from Wilmington NC to Fayetteville NC.I will contact the corporate office to file a complaint.I will also tell everyone I can about the dis service.Not telling me before is the same as lying to me.Very disappointed in this company would be an understatement!PAY ATTENTION IF YOU CHOOSE TO USE BUDGET STORAGE TO RENT UHAULS.BE AWARE OF WHAT YOU ARE TOLD! THEY WILL LIE TO YOU.VERY UNSATISFIED CUSTOMERS.

Thomas H. on

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Thomas C. on

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Debra P. on

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Scott D. on

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RONALD P. on

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Paul B. on

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madeline C. on

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steve is great! helpful, easy to work with, and he keeps that place sparkling clean. we won’t go anywhere else!

Madeline C. on

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steve is great. helpful, knowledgeable, and the place is spotless. 5 stars for steve and his location.

Thomas H. on

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Carl A. on

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Ken T. on

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Stephen R. on

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Douglas L. on

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Appreciate flexibility in drop off locations!

GENE D. on

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We were provided with the equipment and service that we wanted and a prompt fashion.

KEITH G. on

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Cornelia R. on

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Chrissy M. on

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Steve made our truck rental experience a pleasure. I will highly recommend this location to others and if needed return here again!

William S. on

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Really great people, and services available at the Budget Storage at 7275 Carolina Beach Road, Wilmington. I will definitely be back and refer friends!

RONALD P. on

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ROBIN W. on

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Steve and Duane are awesome

Larry A. on

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Donald E. on

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Fred B. on

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Shawn H. on

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Steve was very helpful and friendly.

James P. on

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For an after hours drop off the phone message I sent was never returned. The message from the facility said they would return the call within one business day. After a month the message has not been returned. I was never notified that my trailer was returned.

philip Y. on

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My departure was delayed by a day. I called the Monkey Junction store, in advance, to inform them. They were happy to accommodate me. I show up Friday 7/12 to pick up the trailer and was informed that someone in the UHAUL traffic department cancelled my reservation without even calling me to confirm my change in plans. It took me an additional 2 hours to locate and pick up at a different location. The gentleman in traffic was also planning to charge me an additional $40/day bc the new pickup location was only a one way rental business. I had to protest an additional 15 minutes before he rescinded the extra fees. This caused me multiple set backs forcing me to drive throughout the night to maintain my strict schedule. This was inappropriate and highly unprofessional. I was greatly inconvenienced. I don’t appreciate the extreme waste of my time and putting additional stress on me and my family having to drive extended periods during the early morning hours. Especially when it’s not part of my planning. This was a huge mistake on UHAUL’s part and I should be compensated in some way. Respectfully, Philip Yorio

alexis M. on

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Some equipment that was rented was not available. The associate was very distracted by the couple other people waiting and his computer was not appropriately maintained for a business. He brought me the wrong truck and dismissed it due to him not having time to find the right keys and then entered in the mileage wrong by 30,000 miles. He left the keys in the truck and told me I was all set without having me do a spot check or anything. I felt very rushed to get out of there due to the couple people waiting after me. We then had to go to another location for the dolly we rented which was unavailable at the first. This was a one way 600 mile move that had me very nervous and this associate was no help.

jenny H. on

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Michael K. on

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Steve was wonderful! I was helping my best friend move full time to Kure Beach after 40 years in Raleigh and I am 71 and she’s 74! Steve was professional and worked with us each time we went into his office...we rented trailers twice, 10’ truck, and lastly a 15’ truck....he was always so helpful and took his time explaining all our options...would definitely recommend him and he has these two customers for life!

NC Fort Fisher A. on

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Great, friendly and courteous customer service!

Joe S. on

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This drop off location is outstanding. Clean and easy to deal with and the staff are OUTSTANDING, in particular Scott.

Brandon L. on

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Issues with contract.

Joshua A. on

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The clerk was friendly, efficient, and knowledgeable.

edgard V. on

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Wright A. on

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tim L. on

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Steve is a great guy to work with and is always helpful. He operates Budget storage and I have a unit at that location. It worked out well to be able to unload the truck and check it back in at the same location.

Rich M. on

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Marcin G. on

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A+

Trent W. on

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Kristen M. on

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Willard K. on

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This was a new Ford F-650 with only 2000 miles on it. The ride was not smooth and the seat I sat in gave me a backache!

Barbara H. on

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Fred B. on

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Beverly B. on

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Rental went smoothly.

william L. on

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Patricia D. on

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Very prompt and friendly service.

Bonny K. on

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Love Steve! He’s so professional and courteous, and always helpful. We are two senior ladies moving from Raleigh to Kure Beach, ourselves....he’s been really helpful!

Bonny K. on

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Steve is wonderful! We are two senior ladies moving from Raleigh to Kure Beach and Steve has been so courteous, helpful and friendly!

Tracy T. on

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Walter P. on

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david W. on

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Kristi I. on

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The employee who assisted us was friendly, professional and efficient. The location was also nicely organized and clean. The check out/check in process was seamless.

Sandra P. on

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Tracy K. on

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jeffrey M. on

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exceptionally nice and accommodating

Gerald M. on

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Mike P. on

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steve M. on

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The experience was excellent.

Brian S. on

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A+ experience. Will use again in the future.

Michael C. on

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Carroll K. on

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Bonny K. on

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Excellent service...Steve was very courteous and helpful!

Fred B. on

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Tim R. on

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Stephen was a great help. Friendly and informative. I will definitely recommend this uhaul location.

William W. on

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Rocco P. on

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JEFFREY W. on

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Steve the store manager was polite and professional, he knew the product which was helpful in my load and tow!

John S. on

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awesome!

April W. on

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Excellent service!

vincent G. on

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Hans P. on

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Staffing seems to be a problem at this location. Be back sign is posted a lot on door.

Cheryl G. on

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We booked a 9' cargo van at a location a few miles from our home. Website said this location had a van for the date and time we requested. After reserving, I got a call from U-Haul saying the nearest van was at a location 12 miles from our preferred choice. It was actually about 35 miles from our preferred choice. This caused us to put about 30 more miles on the van than we would've had to and caused us an extra hour and a half in driving our personal vehicle to pick up and return the van. What should've been a two hour job at 70 miles was a 3 1/2 hour job at 100 miles. I feel like this was a bait and switch situation! The location at Carolina Beach Rd. is not at fault and they were very nice.

Ray A. on

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My use of this location/facility could not have been better.

Kenny A. on

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Rented a truck two different times. Best Uhaul experience ever!

Valerie R. on

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Longer hours would be appreciated, but over all a great experience.

Dave S. on

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Great customer service.

Steve L. on

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Teresa B. on

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I honestly don't know if anything you could do to improve your service. My experience was an excellent experience. Steve was very helpful very nice and I would recommend this location to anyone. I had originally book the U-Haul for just one day and we had an issue that we had to have it an extra day and when I called on the morning it was supposed to be returned Steve was very understanding and put me in for another day. Thank you for being so nice and helping me out with my moving needs. if I need Uhaul again I will definitely come to this location wouldn't want to go anywhere else. If I could give you 10 stars or more I would.

David J. on

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This location was very convenient for me and the staff member whom helped me both with my storage and uhaul rental was one if the most pleasant and helpful people I have had the pleasure of doing business with. Not sure if he is the manager or not but he should be.

Grady G. on

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Marie Y. on

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The staff was terrific! I only needed the truck for a short haul but the whole rental experience went smoothly and was reasonably priced. Thanks again U-Haul!

Tomas F. on

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Nothing. very satisfied with personnel.