Customer Reviews for Budget Store & Lock Self Storage
(U-Haul Neighborhood Dealer)

114 reviews

299 Schantz Rd   Allentown, PA 18104
(about 1 mile north of Hamilton Blvd)

(610) 432-1255

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(610) 432-1255

299 Schantz Rd
Allentown, PA 18104
(about 1 mile north of Hamilton Blvd)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mike B.  |  Overall Experience 
Rating:
5.0

the college move out/ store it/ move it summer program is a life saver! the movers are friendly, courteous and efficient. I will continue to use them to store my daughter's college dorm items for the next 3 years. I just wish every college town offered this service!

lisa w.  |  Overall Experience 
Rating:
5.0

Outstanding customer service. I dealt with Sharon each time and she was just very helpful, very easy to talk to, super friendly and bubbly and welcoming. I’m glad I chose this storage facility. I will definitely use them again, if needed in the future and I will 109% refer others here too. No issues- everything was great!

Ever-Linn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sierra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamal R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANA G.  |  Overall Experience 
Rating:
5.0

Everything was good at Budget. Always helpful. We were called at one point to let us know the unit was not locked properly. We closed it because of downsizing.

EUGENE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus M C. 
Rating:
5.0

I use this storage all the time and never have issues.

ASHLEY G.  |  Overall Experience 
Rating:
5.0

All went well. I used Budget Lock and Store since March 2007. Nice people, well maintained facility. William F. Miller Jr.

WILLIAM M.  |  Overall Experience 
Rating:
5.0

All good, would recommend and / or use again.

Stephen R.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Went above and beyond, made the experience quite pleasant. Thanks.

FREDERICK A.  |  Overall Experience 
Rating:
5.0

We rented storage at your facility for approximately 7 years. Sharon was always friendly and great to work with.

WILLIAM L.  |  Overall Experience 
Rating:
5.0

Pro: Clean, dry, well-maintained, Manager (Sharon) competent, friendly, and efficient. Con: Why are those weird locks required? I had to spray with WD40 frequently just to keep it from freezing up.

Jeffrey B.  |  Overall Experience 
Rating:
3.0

The location of the truck and parking was a bit challenging. We checked in with the mobile app. This process took a long time and we still had to go inside to get help from the storage unit employee. We reserved an appliance dolly and we did not receive one, which made our move much more challenging.

Stacy T. 
Rating:
1.0

Will never again rent a uhual. Worst experience ever

Cody B. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

Connor C. 
Rating:
5.0

Customer did not leave a comment.

Hardik P. 
Rating:
5.0

Your software ( web page ) on mobile apps is not properly designed. you make the assumption everyone has a smart phone, that the u-haul location has great cell data service...I had to scan my license six time to get your app to accept my images.....it tied up the poor lady at the counter for 12 minutes..she finally called someone else for a workaround...you should provide your users with a webcamm that can do the scanning via their pc...instead of relying on the consumers cell phone...

KEN H. 
Rating:
5.0

Customer did not leave a comment.

Cary B. 
Rating:
5.0

Customer did not leave a comment.

Babatunde S. 
Rating:
5.0

Customer did not leave a comment.

Kellen W. 
Rating:
2.0

#1. Your man had no idea how to negotiate his OWN computer system. I was there at shortly after noon as promised, and he went out for lunch. I waited 45 minutes for him to return, and then he took another 30 minutes to figure out your system.Yet, you record the rental as noon to noon. It was more like 1:15 when I actually left with the truck. #2. Your email receipt is a lie. You show the fuel level to be less than full. Bullshit. That tank was full when I dropped of the truck. Do you do this to all of your customers? I wil lrent from Penske, or Budet, or Enterprise in the future. I don't like the way you operate. What can you do to improve? Easy. Be honest, which you are not, and be present.......not going for lunch. This dude said I rented at 12 noon. How is that possible when I didn't arrive until 12:15, and HE DIDN'T arrive until 12:45? You are dishonest. I will NOT recommend you to anyone.

Gary K. 
Rating:
5.0

Cool to be able to rent when you need to. Not just during business hours.

Jose M. 
Rating:
4.0

the person that helped me sign out the truck was friendly and helpful, but the truck was dirty when I picked it up. There was a greasy substance on the floor. I had to lay down old sheets and towels to keep my boxes out of the mess. Also, the cup holder in the cab had cigarette ashes, dirty floor, just generally nasty.

matthew W. 
Rating:
1.0

It took forever to get the rental even though we did all the paperwork online. The truck was awful dirty and smelled of smoke. Cigar ashes everywhere!!! My wife is allergic to smoke so we had to drive with the window open. This is unacceptable.

Frank S. 
Rating:
5.0

Terrific check in experience with a young lady named Sharon. She was polite, efficient, and helpful. Thank you for this excellent customer service, and next time we need a van rental we for sure will go back to this location.

Beth S. 
Rating:
5.0

Excellent location and staff

Lonnie W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Fix your computer program! I book this truck on line to pick up in one town, which actually had 2 places along the route I was useing and wound up going a different route. When I went to pick it up all the information in the computer was spot on but it said it was not me. It took about 30 minutes for them to get it straightened out. And I have to say the gentleman checking me in stayed very calm.

Lyle S. 
Rating:
5.0

Agent was knowledgeable friendly and helpful!

RONALD S. 
Rating:
1.0

Let people know before they show up to the location that they do NOT (normally) accept cash. Also, do not even bother using this location as the man takes your money and screws you over! I will NEVER use uhaul again!!!!!

jaime T. 
Rating:
5.0

Excellent receptionist. Very prompt and current with the program and served us very well.

Stephen R. 
Rating:
5.0

Everything went extremely well!! The convenience of a Uhaul at my storage space is stellar!!

marian F. 
Rating:
5.0

The wheels really seemed out of alignment, and the van felt unstable on the highway over 50 MPH.

Larry M. 
Rating:
2.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Mention that the section of Schantz Road on which the store is located intersects directly with the old 222, not the bypass.

MARGIE O. 
Rating:
5.0

Customer did not leave a comment.

Howard K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

was closed when truck was dropped off , put key in drop box , received e-mail with final reciept promptly this AM

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

jack S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

sandra F. 
Rating:
5.0

Sharon went far and beyond ,she was great in helping us with a truck and also us information on movers. I will definitely recommend this place. Thank you Sharon

Daisy C. 
Rating:
5.0

Van broke down on freeway. Mechanic told me it was due to a recall that U-Haul never took care of. When I called U-Haul they simply denied they did anything wrong or that the recall ever existed. They refused to pay for my $202 hotel and instead just gave me a $100 voucher to rent another van in the future. Never asked to hear my side of the story, never asked if I was OK from breaking down in a dangerous place at night and never apologized, (this was U-Haul, not the place I picked it up from, the non-U-Haul location I picked it up from was sympathetic but had no authority to help me).

PETER A. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
4.0

Customer did not leave a comment.

Liliana A. 
Rating:
5.0

Customer did not leave a comment.

jack S. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
4.0

Don't make reservations at places that don't carry everything you deserve. The location and staff were wonderful, but I doubt I would use UHaul again. NO gas in truck, air didn't work in truck, had to go to another location for the hand truck.

Kathleen K. 
Rating:
5.0

Customer did not leave a comment.

Fred W. 
Rating:
5.0

Very polite and helpful staff. No problems with anything.

JEFFREY L. 
Rating:
4.0

Original drop off was scheduled at the xtreme vendor in Allentown, however when I arrived there the only parking was the one on the street and metered (meters in effect) with no clear signs what to do with the 20" truck. Called uhaul from there and changed location to schantz which had parking available off hours. It's a Budget location. Should i have used them in the first place? I lost hours to deal with it. I am sure uhaul can do better. Please resolve for your own benefit. Btw customer service was very friendly and making efforts to help. Respectfully Richard Sokal

Richard S. 
Rating:
5.0

everything is fine

Manfred V. 
Rating:
5.0

Nothing :)

Allison M. 
Rating:
5.0

Great service, thank you.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Meredith W. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
4.0

Customer did not leave a comment.

Vera H. 
Rating:
5.0

Great service and location.

Henry G. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

great service and very friendly

LISA C. 
Rating:
5.0

I enjoyed the convenience of reserving online, and the customer service was great when I picked up the vehicle.

TARA B. 
Rating:
5.0

Customer did not leave a comment.

Bradford B. 
Rating:
4.0

Customer did not leave a comment.

Christina G. 
Rating:
4.0

Service was attentive and professional. Would recommend this location without reservation.

Richard N. 
Rating:
5.0

No need for improvement.

Patricia W. 
Rating:
5.0

Great, friendly service and attention to detail.

JAMES G. 
Rating:
5.0

Nothing really. I found the entire weekend rental to be wonderful!!

Marian F. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
5.0

The Attendant was very helpful and pleasant.

Robert W. 
Rating:
5.0

Sharon was extremely helpful from the first time I contacted her about a locker reservation. the drop off of the truck was not a simple procedure as she documented all of the issues with truck I was turning in, including that it had been sent out with an oil change due mid-rental (that was rather disconcerting to have those messages pop up on the screen! & it obliterated the odometer during driving ~ an inconvenience)

Maryann N. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

a great experience , friendly and helpful service, promises made were promises kept, I will be back again!

HOLLY V. 
Rating:
4.0

The official U-Haul website had the wrong hours for pickup -- it inidicated that I could pick up the vehicle at 8 when they weren't actually open until 9. Also the U-Haul website indicated the availability of moving blankets which they did not have in stock. Sharon the site manager provided her own for me. BTW, she is great and I'd go back there just because of the service that she provided.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

CLEIDMAR M. 
Rating:
3.0

Sharon was very efficient and pleasant.

Robert D. 
Rating:
2.0

Tire was low worker told us it is ok just a little low message board in truck was signaling low tire worker told us just go down the street to wawa they have an air pump you can put air in it there. We asked what happens if it goes flat while traveling on highway her comment was it will be okay the truck does not have many miles on it that tire is okay, guess that meant it could not have a nail in or something.

TERRY S. 
Rating:
5.0

Sharon was really helpful, and pickup and dropoff was convenient and easy. Love the convenience of being able to rent a truck right at the storage location. Truck was easy to drive, and we were very pleased with the whole experience. Was very helpful to be able to buy boxes there, Can't think of a single thing you could do to improve. Thank you!

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Cailin P. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
3.0

I ordered my truck and equipment online. I was suppose to get 10 blankets and an appliance dolly had neither when I got there. Than it took almost an hour for the guy to figure out how to remove it from my order. So I lost an hour there that I was charged for. I stopped at another location to rent the dolly and it took another hour to even talk to someone to rent the stupid thing. I was very upset with the service I received and I lost 3 hours of my morning that I was charged for which made me day living hell and didn't get done till 1:30 a.m when I was suppose to pick the truck up at 9 a.m. I would have been able to start my move by 10a.m and with all the extra added bullshit I didn't get to start till almost 1 p.m. very dissapointed

NICOLE A. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

NORA O. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
4.0

Rented a storage locker for 6 months and 9ft van for local move with no complaints. Staff very helpful.

sue H. 
Rating:
4.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Julia O. 
Rating:
5.0

Customer did not leave a comment.

JULIA O. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
5.0

The customer service was excellent, Suzette was highly professional and very pleasant an asset to any organization. Equipment was very good, clean and ready. Will use again and recommend this specific location.

JAMES A. 
Rating:
3.0

Incompetent, computer-challenged, but seemingly well-meaning male site manager whose bungling befuddlement cost me $120 in additional charges from moving crew because f

gary B. 
Rating:
5.0

The young lady (Sharon) who took care of me was very friendly and courtious, and made the rental experience pleasant. / I would have been happier had I been able to rent the unit for a half day with a lower cost--but you don't have that available.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

AKSHAY K. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
No reviews have been submitted for this location.

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