Customer Reviews for Budget Store & Lock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Budget Store & Lock

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angela M. on

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There was a little wait picking up the equipment but overall I had a great experience I would rent from U-Haul good again

jackie V. on

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Customer did not leave a comment.

Bridget P. on

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Mobile app was malfunctioning and personnel offered assistance

CHRISTOPHER H. on

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We were very happy with out unit. It was clean, no rodents or bugs. The staff was friendly and helpful.

GREG D. on

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The manager, Suzette, was always very helpful and accessible.

CHRIS S. on

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Will recommend in the future! Suzette was great to deal with and always helpful.

jeffery H. on

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Customer did not leave a comment.

david B. on

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Michael F. on

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I am not happy. I had to pay for 23 extra miles that I would not have had to do because of pick up lovation I was moved too. I have moved 5 times in last 4 years and always chose uhaul. This was my worst experience. I tried calling and was transfered multiple times to different people and noone was helpful. The place we picked up from she was very nice but as for customer service it was horrible. Yes I got an40 cent a mike discount but I feel more should have been done considering how much out of my way I had to travel.

Walter Z. on

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I rented from a full service UHaul location and you forced me to pick up from a non full service storage facility many miles from my home. You don’t seem to care about the inconvenience you cause - my cost for a ride there, your lost sale of a tow bar hitch and ball, and my lost time because of the extra time it ended up raining which delayed my loading so I got to my destination at 1:30am that evening...

Nicole Z. on

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Scott M. on

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Jessica W. on

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This is where I was sent for my truck bc the location i preferred (even though I had reserved online over a week prior) wasn't going to have the size truck I needed. I was told I'd be given extra. I leave to accommodate but what I was NOT told is that they'd charge me an extra 50$. Not impressed. Not sure I'll ever use Uhaul again after that stunt.

Randolph S. on

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Customer did not leave a comment.