Customer Reviews for Budget Store & Lock Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy and simple. No issues at all. Customer service was great.

Rating:

5.0

Very quick and easy return.

Rating:

5.0

Excellent storage facility. I will be using this location again and I always recommend to customers. Great customer service! Sharon is always helpful! A+++

Rating:

5.0

Your immediate stress was great. Sharon and Anthony were superb and handling everything. The only problems came in with dealing directly with UHaul staff. Sometimes they were good. Sometimes they were threatening and nasty and saying things that were not professional or helpful to someone who is having difficulty with her health and trying to get the truck back as soon as possible. When I talk to Sharon yesterday she said that I owed $700 which is twice as much as I was told by Ruben three days ago that it was about $347. I have a brand new AAA Visa card with a large limit on it and I can pay by phone today. I don’t believe I should need to come in and pay cash when it was just the AAA office that had not quite made it possible for me to use that card that I was trying to use my phone it was their error that they apologized to me greatly for.

Rating:

5.0

Super friendly and helpful. Clean and easy in/out! Will definitely keep using them!

Rating:

5.0

Staff clearly checks the premise regularly. I received calls when out unit was not locked properly after moving things in or out. This occurred twice. Thank you for that! Staff was always pleasant and informative when I had questions.

Rating:

5.0

Drop off box for key was not clearly marked.

Rating:

5.0

It’s All that a person would want in storage unit and care for

Rating:

2.0

Limited parking for after hours drop off, key box was not labeled for uhaul

Rating:

5.0

Better signage at entrance way

Rating:

5.0

I had my unit for over 7 years and during that time, never did I have an issue with water or security of the unit. The entire facility was always well maintained and Sharon, the manager was just a wonderful and delightful person to work with. I would most definitely recommend this facility and would certainly be a return customer if I needed to !

Rating:

5.0

My second time renting, both were great experiences. Staff are very helpful and friendly. Storage easy to access and convenient.

Rating:

5.0

I rented 3 units here for >5 years. Sharon who works here was super responsive and the facility did exactly what it needed. Strongly recommend.

Rating:

5.0

Straightforward reasonable pricing, park directly in-front of unit, my 10x10 was in fine condition—no damages from water leaks or anything, & helpful staff. Highly recommend!

Rating:

5.0

We were very happy with our experience with Budget Store & Lock on Schantz Road. They worked with us on a move in date and helped when we had U-Store boxes delivered so that we could transfer the contents by providing a convenient location for us to unload the U-Store boxes and load the storage unit. Unit was clean and everything was secure. Thank you!

Rating:

5.0

We were delighted by the service and price.

Rating:

5.0

The storage was a great fit for me and my family and tge staff team was very friendly and great with us I would so recommend this storage company to anyone thank you for great service.

Rating:

5.0

I don’t appreciate having to pay for the month of August simply because I did’t move out before my payment which was 7/23 I believe. So instead of reimbursing me and charging for the 5 says overage, you keep tge entire payment for August. So, you now have my payment, and the next renters payment. Quite a racket. NO, I will not recommend budget

Rating:

5.0

Keep up the great work!

Rating:

5.0

Sharon was great, informative and friendly. Thank you.

Rating:

5.0

Excellent staff and a secure and well maintained facility. Thank you for your fine service!

Rating:

5.0

Thank you for your great service. If I ever need to use a storage container again I will definitely return.

Rating:

5.0

The only reason we terminated our storage unit was due to retirement. The staff and facilities have been great. We would recommend this location.

Rating:

5.0

Better than most other storage facilities.

Rating:

5.0

Excellent customer service. Safe place to keep your items.

Rating:

5.0

Was relatively easy to get the Uhaul and be on our way. We missed some time from the reservation and the woman helping us was kind enough to extend the time for us.

Rating:

3.0

Location originally selected changed multiple times to this location 20 miles away from original location

Rating:

5.0

Sharon was an absolute pleasure to deal with during my years storing here, would recommend to anyone in the area to store here!

Rating:

5.0

Drop off required use of my cell phone and the Uhaul website which seemed odd considering I was there during daytime hours and the office was open. The Uhaul site was very slow and it took about 30 minutes to complete the drop off, which was frustrating as I was trying to get back on the road. The clerk was very pleasant but the site was problematic.

Rating:

5.0

Thanks for your friendly help in your services and final financial ending of my occupancy.

Rating:

5.0

Good overall experience.

Rating:

5.0

I answered no on 2, but it’s not a horrible thing. The facility itself was well lite but the storage unit inside had no light so if it was after 6 pm very hard to look or shift things around inside the unit. I would still use this facility and recommend to anyone everything else was fantastic!

Rating:

5.0

the college move out/ store it/ move it summer program is a life saver! the movers are friendly, courteous and efficient. I will continue to use them to store my daughter's college dorm items for the next 3 years. I just wish every college town offered this service!

Rating:

5.0

Outstanding customer service. I dealt with Sharon each time and she was just very helpful, very easy to talk to, super friendly and bubbly and welcoming. I’m glad I chose this storage facility. I will definitely use them again, if needed in the future and I will 109% refer others here too. No issues- everything was great!

Rating:

5.0

Everything was good at Budget. Always helpful. We were called at one point to let us know the unit was not locked properly. We closed it because of downsizing.

Rating:

5.0

I use this storage all the time and never have issues.

Rating:

5.0

All went well. I used Budget Lock and Store since March 2007. Nice people, well maintained facility. William F. Miller Jr.

Rating:

5.0

All good, would recommend and / or use again.

Rating:

5.0

Very friendly and helpful staff. Went above and beyond, made the experience quite pleasant. Thanks.

Rating:

5.0

We rented storage at your facility for approximately 7 years. Sharon was always friendly and great to work with.

Rating:

5.0

Pro: Clean, dry, well-maintained, Manager (Sharon) competent, friendly, and efficient. Con: Why are those weird locks required? I had to spray with WD40 frequently just to keep it from freezing up.

Rating:

3.0

The location of the truck and parking was a bit challenging. We checked in with the mobile app. This process took a long time and we still had to go inside to get help from the storage unit employee. We reserved an appliance dolly and we did not receive one, which made our move much more challenging.

Rating:

1.0

Will never again rent a uhual. Worst experience ever

Rating:

5.0

Your software ( web page ) on mobile apps is not properly designed. you make the assumption everyone has a smart phone, that the u-haul location has great cell data service...I had to scan my license six time to get your app to accept my images.....it tied up the poor lady at the counter for 12 minutes..she finally called someone else for a workaround...you should provide your users with a webcamm that can do the scanning via their pc...instead of relying on the consumers cell phone...

Rating:

4.0

The process went smoothly. The employee at the desk was very helpful

Rating:

2.0

#1. Your man had no idea how to negotiate his OWN computer system. I was there at shortly after noon as promised, and he went out for lunch. I waited 45 minutes for him to return, and then he took another 30 minutes to figure out your system.Yet, you record the rental as noon to noon. It was more like 1:15 when I actually left with the truck. #2. Your email receipt is a lie. You show the fuel level to be less than full. Bullshit. That tank was full when I dropped of the truck. Do you do this to all of your customers? I wil lrent from Penske, or Budet, or Enterprise in the future. I don't like the way you operate. What can you do to improve? Easy. Be honest, which you are not, and be present.......not going for lunch. This dude said I rented at 12 noon. How is that possible when I didn't arrive until 12:15, and HE DIDN'T arrive until 12:45? You are dishonest. I will NOT recommend you to anyone.

Rating:

5.0

Cool to be able to rent when you need to. Not just during business hours.

Rating:

4.0

the person that helped me sign out the truck was friendly and helpful, but the truck was dirty when I picked it up. There was a greasy substance on the floor. I had to lay down old sheets and towels to keep my boxes out of the mess. Also, the cup holder in the cab had cigarette ashes, dirty floor, just generally nasty.

Rating:

1.0

It took forever to get the rental even though we did all the paperwork online. The truck was awful dirty and smelled of smoke. Cigar ashes everywhere!!! My wife is allergic to smoke so we had to drive with the window open. This is unacceptable.

Rating:

2.0

I do not wish to comment on my experience.

Rating:

5.0

Sharon will do whatever it takes to accommodate the customers. I am impressed with the overall operation of the facility.

Rating:

5.0

I was very pleased with my treatment and care afforded to my requests. I plan to return when my needs change.

Rating:

4.0

Would recommend very helpful staff

Rating:

5.0

Terrific check in experience with a young lady named Sharon. She was polite, efficient, and helpful. Thank you for this excellent customer service, and next time we need a van rental we for sure will go back to this location.

Rating:

5.0

Excellent location and staff

Rating:

5.0

Service was great.

Rating:

4.0

Fix your computer program! I book this truck on line to pick up in one town, which actually had 2 places along the route I was useing and wound up going a different route. When I went to pick it up all the information in the computer was spot on but it said it was not me. It took about 30 minutes for them to get it straightened out. And I have to say the gentleman checking me in stayed very calm.

Rating:

5.0

Agent was knowledgeable friendly and helpful!

Rating:

1.0

Let people know before they show up to the location that they do NOT (normally) accept cash. Also, do not even bother using this location as the man takes your money and screws you over! I will NEVER use uhaul again!!!!!

Rating:

5.0

Excellent receptionist. Very prompt and current with the program and served us very well.

Rating:

5.0

Everything went extremely well!! The convenience of a Uhaul at my storage space is stellar!!

Rating:

4.0

Easy to use, good facility

Rating:

5.0

The wheels really seemed out of alignment, and the van felt unstable on the highway over 50 MPH.

Rating:

5.0

Mention that the section of Schantz Road on which the store is located intersects directly with the old 222, not the bypass.

Rating:

5.0

was closed when truck was dropped off , put key in drop box , received e-mail with final reciept promptly this AM

Rating:

5.0

Sharon went far and beyond ,she was great in helping us with a truck and also us information on movers. I will definitely recommend this place. Thank you Sharon

Rating:

5.0

Van broke down on freeway. Mechanic told me it was due to a recall that U-Haul never took care of. When I called U-Haul they simply denied they did anything wrong or that the recall ever existed. They refused to pay for my $202 hotel and instead just gave me a $100 voucher to rent another van in the future. Never asked to hear my side of the story, never asked if I was OK from breaking down in a dangerous place at night and never apologized, (this was U-Haul, not the place I picked it up from, the non-U-Haul location I picked it up from was sympathetic but had no authority to help me).

Rating:

4.0

Don't make reservations at places that don't carry everything you deserve. The location and staff were wonderful, but I doubt I would use UHaul again. NO gas in truck, air didn't work in truck, had to go to another location for the hand truck.

Rating:

5.0

Very polite and helpful staff. No problems with anything.

Rating:

4.0

Original drop off was scheduled at the xtreme vendor in Allentown, however when I arrived there the only parking was the one on the street and metered (meters in effect) with no clear signs what to do with the 20" truck. Called uhaul from there and changed location to schantz which had parking available off hours. It's a Budget location. Should i have used them in the first place? I lost hours to deal with it. I am sure uhaul can do better. Please resolve for your own benefit. Btw customer service was very friendly and making efforts to help. Respectfully Richard Sokal

Rating:

5.0

everything is fine

Rating:

5.0

Nothing :)

Rating:

5.0

Great service, thank you.

Rating:

5.0

Great service and location.

Rating:

5.0

great service and very friendly

Rating:

5.0

I enjoyed the convenience of reserving online, and the customer service was great when I picked up the vehicle.

Rating:

4.0

Service was attentive and professional. Would recommend this location without reservation.

Rating:

5.0

No need for improvement.

Rating:

5.0

Great, friendly service and attention to detail.

Rating:

5.0

Nothing really. I found the entire weekend rental to be wonderful!!

Rating:

5.0

The Attendant was very helpful and pleasant.

Rating:

5.0

Sharon was extremely helpful from the first time I contacted her about a locker reservation. the drop off of the truck was not a simple procedure as she documented all of the issues with truck I was turning in, including that it had been sent out with an oil change due mid-rental (that was rather disconcerting to have those messages pop up on the screen! & it obliterated the odometer during driving ~ an inconvenience)

Rating:

5.0

a great experience , friendly and helpful service, promises made were promises kept, I will be back again!

Rating:

4.0

The official U-Haul website had the wrong hours for pickup -- it inidicated that I could pick up the vehicle at 8 when they weren't actually open until 9. Also the U-Haul website indicated the availability of moving blankets which they did not have in stock. Sharon the site manager provided her own for me. BTW, she is great and I'd go back there just because of the service that she provided.

Rating:

3.0

Sharon was very efficient and pleasant.

Rating:

2.0

Tire was low worker told us it is ok just a little low message board in truck was signaling low tire worker told us just go down the street to wawa they have an air pump you can put air in it there. We asked what happens if it goes flat while traveling on highway her comment was it will be okay the truck does not have many miles on it that tire is okay, guess that meant it could not have a nail in or something.

Rating:

5.0

Sharon was really helpful, and pickup and dropoff was convenient and easy. Love the convenience of being able to rent a truck right at the storage location. Truck was easy to drive, and we were very pleased with the whole experience. Was very helpful to be able to buy boxes there, Can't think of a single thing you could do to improve. Thank you!

Rating:

4.0

Staff was extremely friendly and helpful for choosing the right size space to making sure I had all of the information.

Rating:

3.0

I ordered my truck and equipment online. I was suppose to get 10 blankets and an appliance dolly had neither when I got there. Than it took almost an hour for the guy to figure out how to remove it from my order. So I lost an hour there that I was charged for. I stopped at another location to rent the dolly and it took another hour to even talk to someone to rent the stupid thing. I was very upset with the service I received and I lost 3 hours of my morning that I was charged for which made me day living hell and didn't get done till 1:30 a.m when I was suppose to pick the truck up at 9 a.m. I would have been able to start my move by 10a.m and with all the extra added bullshit I didn't get to start till almost 1 p.m. very dissapointed

Rating:

4.0

Rented a storage locker for 6 months and 9ft van for local move with no complaints. Staff very helpful.