Trailer rental cannot be lucrative for this company; the service does give them a bit of exposure (though, judging from the number of customer vehicles in for service on their lot, doesn't seem like they need to attract more business), still...always pleasant dealing with people who really know and enjoy what they are doing.Ken D.
Customer Reviews for Bulletproof Mechanic
(U-Haul Neighborhood Dealer)
Nanaimo, BC V9R5C7
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat-Sun: Closed
Special Operating Hours
- 5/24/2021: Closed
- 7/1/2021: Closed
- 8/2/2021: Closed
- 9/6/2021: Closed
- 10/11/2021: Closed
- 11/11/2021: Closed
- 12/20/2021 - 1/2/2022: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DEBBIE M.
Thank you Amber for a great stress free experience!Megan H.
They were closed when we got there so we did the after hours drop off.Wendy H.
Customer did not leave a comment.CHRIS F.
A better location for pick-up.Trent S.
Customer did not leave a comment.Erik J.
Customer did not leave a comment.Fulton S.
I had ordered a dolly weeks in advance but it was not in the truck and none were availableRON S.
I did after hour drop off so I don't have anything to say about this location. It does have a confusing drop off system in place but I can see why its done that way.Zack C.
E.ven though the deck is low a ramp similar to that on a larger truck would make or easier to load heavy pieces of furniture.Michael H.
The service was incredible. Highly recommend this location.Karl K.
The company was fantastic, will always recommend them . Thanks to them the rental of the truck Was awesome.Sandra M.
Customer did not leave a comment.Geert K.
Customer did not leave a comment.MICHALWADE D.
Customer did not leave a comment.Tarra-lea H.
Make key drop easier to seeTYLER A.
I dropped off the truck over lunch break so nobody was around. I called later on and was assured that everything had gone alright and my truck and keys had been received.Nicole P.
Customer did not leave a comment.Nicita N.
Customer did not leave a comment.Douglas G.
Customer did not leave a comment.Kyle M.
Customer did not leave a comment.Ed H.
amazing guy , very helpful took the time out of his day to get me my full refund back , felt bad cause he had to deal with someone else's mistake. Deserves more pay from uhaul. Excellent service.Isaac S.
No personnel on site. No signage and very uninviting. It was a challenge to find someone; who eventually told us to leave the car trailer in an unkempt and insecure lot.JanÃ¨le F.
Customer did not leave a comment.sean S.
163.00 for a 10 ft truck for 4 hours. You're over paid for the use if the truck..it is no longer really affordableTannis B.
I arrived right at 9am (when the Uhaul portion of the business opened) to drop off my 4 day rental for 9:10am. No one was there. One mechanic was working in the garage so finally at around 9:10/9:15am I just left the key with him. Later that day I got an invoice charging me for 1 extra day even though I was there well before my drop time. As well, the rental parking lot was several minutes away from the office. The parking was very sketchy, garbage, old clothes, personal belongings strewn all over the place.Andrew H.
Very helpful responsiveRobert B.
Customer did not leave a comment.Stanley K.
Customer did not leave a comment.Natasha L.
Fix brakes on trailer as well as difficult to open rear door. Service was great at front counter. Fast and friendly.Nicky H.
Customer did not leave a comment.Hieu D.
Customer did not leave a comment.Jamie G.
Customer did not leave a comment.Blaine R.
what I've come to expect from uhaul - good, friendly and reliable servicekevin D.
You need to get rid of towniste road drop off. I was verbal abused, as well as pushed and called vulgar names. I will never en't from uhaul again and I have rented from you alot. I was given no compensation for my troubles. I took my tru k back to bulletproof after being told he would t take my truck back on his lot and wouldn't tell me where to drop off I found bulletproof myselfSharmon P.
The service and personnel were very kind, knowledgeable and helpful, but the trailer we rented had not been cleaned prior to our pick-up.Gary N.
Customer did not leave a comment.Brian J.
I had a positive experience with down to earth people. They drove me to the pick up location and called to remind me of my pick up time the day before. They made the move just that much easier. Thanks for everything. CheersRoger B.
Amber was amazing. I travelled a long way to move things after years of storage to my new home. I had many stops in different towns and scheduling was tight. I was running late for picking up the trailer and Amber waited and stayed open for me. Long past her closing time she assisted us, hooked up and smiled the whole time. It could have been disastrous. We got the trailer, made our next appointment and made the ferry we wanted off the island. Thank you so much.SHAWNA B.
would work better if the office was at the storage site.William M.
There are a number of locations in Nanaimo and each rents out different vehicles and also have different hours for service. I had difficulty finding this location for a 20' truck and went to two others first who directed me to Bulletproof. This location was very helpful. Trying to fill in a one way trip for more than two days was impossible to do on line so I was very grateful for the booking assistance from the assistant at Bulletproof.IMELDA C.
When I called about dropping off the 15' truck I was told to bring it in. But there was no space to park. I was told it needed to be parked "around the corner." Finally the woman in charge emerged and took care of this, but not before being told by the company next door (where I temporarily parked) that they did not appreciate their lot being used for this purpose.Ian G.
Piease phone me at 403 829 7512 and i will explain there was also issues at recieving end also very poor customer service would not deliver to that location againDENISE W.
Woman at front desk was pleasant and easy to deal with. Everything when well and quick. Definitely recommend as a pick up spot in Nanaimo. Plus they had a cuddle little guard cuddler (little dog)Zachary A.
Customer did not leave a comment.Aaron M.
The lady at the Nanaimo location failed to tell me that the 15" truck I rented was classified as a commercial vehicle, which meant I lost my reservation I made, and I had to pay double the ferry cost. Would've been nice to know so I could've budgeted that in for my move to KelownaJohn N.
Very friendly and helpful to me. I will use Uhaul again again with them.DAWNA LEE ANN C.
The girl that helped me was great, very quick, efficient and very pleasant to talk to.Brent D.
Improve the system of getting a vehicle. I purchased a vehicle online and I went to the location that was sent, and they didn't even have the vehicle that I payed for and had to get something that I didn't want. Then the process of paying for the vehicle took over an hour because the UHaul site kept restarting. I won't pay for another UHaul again.Cameron G.
I did not pick up a trailer at this location!! However the trailer I did pick up did not have functioning tail or marker lights and although I spent a LONG time on the phone with your â€œ helpâ€ centre, the lights were never repaired. I had to drive for several hours after dark with my emergency 4-way flashers operating. Then when I returned the trailer to the location where I picked it up and at the agreed time and date, there was no one either in the office or on the lot, which was littered with many returned trucks and trailers so I dropped off the trailer and too a date/time stamped picture as proof of drop-off. Later I was told by your dispatch centre that you had received the trailer and all was OK! Imagine my shock and outrage when a charge from Uhaul appeared on my Visa dated Aug 2nd for $739.20! So to say the least this rental has not been satisfactory in any way! I sent an email yesterday to 845003_AFM@uhaul.com but So far have not received any reply!!BILL M.
Customer did not leave a comment.Cecile V.
The business was not open and I dropped the vehicle their and deposit the key in the return boxdennis H.
Very friendly and welcoming. Online check-in did not show on the pick-ups locations system but the staff was fantastic and got me on my quickly. Definitely would recommend Bulletproof Mechanic.HARJIT S.
Well the people should check if gas gage is right someone stole gas and blame me saying i should had returned it but was to late when i noticed gas cap was off then i checked gas level was below e instead of 3/4 tank.So inconvenient to have to gas up then had to be back by 2 was there 2 30 cause ended up to be alone to finish unlaoading and shop was closed called left a message and did call and leave a message to when found out it was on e and no responce or never called back.so.on door sayd back 9 am assume back on sunday 9 am so went back sunday was closed so could only return keys after work on monday hope they dont try to charge me for those days that be ridiculouse cause it was a head hack and lots of wast of gas and time plus gas was below empty i left it abit above empty coted more money for gas then it should have so disapointed in that but hope it be better next timechris B.
The employee at Bulletproof Mechanic was very helpful. He went above and beyond trying to get my trailer number switched. However, U-Haul apparently has switched their computer programming, which made my wait time a lot longer than expected.Chad M.
Customer did not leave a comment.Ian P.
Customer did not leave a comment.Lynn R.
At least the person who runs the Nanaimo U-Haul location cares about customers!!scott W.
dropped off after hoursjason R.
great service (Wish I could remember the girl's name)JOHN W.
We reserved a truck at North Nanaimo and it wasnt available because the people didn't bring it back. After waiting awhile they sent us to another location. This took two hours out of our moving time which meant we were moving into the wee hours of the morning. There should be stricter rules for people returning the trucks on time.Soleila E.
Customer did not leave a comment.Loreen H.
Customer did not leave a comment.Bonni-anne R.
Excellent service??????bill T.
This location isn't set up for 24hr pickup with mobile phone. They had the van there and called me 2 days before, but it could go wrong for others .Nicholas R.
Very good servise great jobanthony S.
Amber was great to deal with. Would definitely use this location again for any future needs and recommend to any others needing UHaul products.Mike H.
Personnel was helpful and I would recommend again. Thanks for all the help.Ron C.
Customer did not leave a comment.LOREEN H.
Customer did not leave a comment.Troy L.
Customer did not leave a comment.Mitchell V.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Betty G.
Customer did not leave a comment.Murray P.
The woman commented about my booking was for 8:30, I showed up at 9:30. I told her that the website would only allow me to book for 8:30. When I arrived at the office my truck was not ready for me. She had to go to the lot where they keep their trucks, clean it and check the milage. I went on your website to reserve the truck and make my " check in in half the time". BULLISH Not only did I have to wait for the truck I had to wait while she entered my information into my account. 1 HOUR later I had my truck. The truck itself was clean and it had comfortable seats. The most frustrating thing about renting the truck was whoever I talked to, No one could tell me how much fuel the truck took. The woman in the office finally showed the liters the truck held. After I had guessed the amount. I'm a senior and my budget is tight. If it was not for my son paying for some of the gas I would have been unable to refuel the truck. FYI it takes 106 liters of gas for a full tank.Rebecca C.
I would make sure that the truck is fueled up and that is ready to go at 9 a.m. when it was supposed to lost over an hour of my time + Manpower I was paying waiting to get fuelBert V.
Got there after hours and dropped the vehicle. Missed seeing the sign directing us to another drop point so apologize if I created extra work for them.Geoffrey I.
Customer did not leave a comment.Richard S.
The truck was a bit beat up, I would say the truck had less than 1/4 tank when I got it. Instructions for this kind of truck and trailer are very few.Jose S.
This isn't directly a complaint about my drop off location. My complaint is with uhaul. Uhaul honestly made my move more challenging, I was told false information on more than one occasion which resulted in me spending more money and also not having any storage avaliable for my things. I will not be using uhaul again, nor would I recommend this to anyone. I would tell them to pay a bit more for a budget truck.Frank H.
Customer did not leave a comment.Roman W.
Staff personable and knowledgeable. The vehicle was well maintained and safe and reliable. It started in -33 temperatures with no problems. We moved across Canada in winter, and the only stress free situation was the truck. Thank youlynnette S.
They were helpful even though our rental had a hiccup because I didn't return it to the right place.Sean A.
I rented 3 cube truck trucks in just over a week. Both times overcharged for the amount of $190 ish. These cube trucks didn't even leave Nanaimo. The third time ( yesterday ) my guys showed up, then went to there separate yard to which the cubes are actually parked. My guys found out there is nothing in the tank. So we wasted more time waiting for them to bring a jerry can worth of fuel, after all this waiting and screwing around my guys left an hour late. They were off to parksville as to when the cube truck completely broke down on them, after desperate calls to this location and uhaul it took them an hour to get ahold of someone that could help. Now being hours late MY customer cancelled on me which was over a $2000 job.. which my guys are stuck dead on the highway. Where did the problem start? Not following uhual policy's. As someone that has booked uhauls for years. There is ALWAYS a before and after walkthrew to note damages,fuel level, the kms etc.... and since I was overcharged due to â€œ kms â€œ clearly they don't follow this policy. And to secure my opinion on this the tank was dry ( yesterday ) which proves my point as to why this company is completely not equipped to rent uhauls as there office is over a block away and the yard itself is empty with no one there to follow these checks once trucks are dropped off. I have never been so pissed off in my life. Almost $400 in the first two rentals and another 200 in this recent one yesterday and a cancelled job which made me lose $20000 and a dead truck on the highway. I then had to pay for another cube to go to this dead truck and transfer over all our supply's and I had to pay someone to pick 3 guys up in the cube truck as they were stranded with over an hour wait time to receive help, after already making calls for an hour to get help. I'm very disappointed and I'm going to take my complaints further if no fair agreement is made as I just lots a shit ton of money due to this unprofessional businessBrandon A.
Got a call to remind of the truck due back, and got another call from a very rude woman asking where the truck was. Told her that it was already arranged and she hung up.LARRY P.
Great experience!EIKE J.
inconvenient locationEILEEN B.
Customer did not leave a comment.pierre C.
Customer did not leave a comment.KATRINA W.
I booked a 15 foot moving truck, they said it was in stock, when i got there they only had a 10 foot one for me to use which really screwed up my move. I had to go back to Nanaimo from Kelowna toget my last few things that would have fit in the 15. I also paid for boxes and then they did not provide themjeremy P.
Customer did not leave a comment.MARTIN B.
Can't think of a thing that they could have done better. They were friendly and well prepared. We were told 10am pick up, got there a bit early, and were driving out at 10:05am. Awesomecheryl S.
Absolutely nothing!helen R.
Fantastic people, smooth transaction and great customer service!Amber R.
Customer did not leave a comment.Aaron O.
Customer service was friendly, helpful and very good overall.Alaina E.
Customer did not leave a comment.Sue S.
Customer did not leave a comment.Kel R.