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Larry Nauta
Customer Reviews for Bull's Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent and Outstanding Professional Customer Service!!
Mr. Talyia WilliamsIt was perfect. No improvement needed.
jayne kuehnVery friendly and helpful!
THOMAS REIDNothing-everything worked out perfectly.Thank You.
WOLF RuhlVery friendly and helpful
richard mcnallyProvide receiving site information of incoming trailers so they can be better prepared to have space available. And if possible, have alternate sites with less inventory come pickup trailers after customer has dropped them off at agreed upon site, so as not to affect the customer.
JOHNNY RIVERAI do not like that I was charged more for the rental than the cost that was used, plus I was charged an extra 20 on turn in when you already took more than I used. Everything is still pending so I will not be happy if the correct charges don’t post. I also chose self checkout plus talked to the person at location and had everything set up. Then corporate changed time of pickup so we were stuck waiting for location to open to get keys which put us behind schedule. There is a serious lack of communications going on between locations, corporate, and the customer. Plus everything was last minute when I booked in advance. I used to run my own location so I know these mistakes can be avoided. Thanks
Athena TepeThe lady was very helpful.
perry marpleNot. Great people to work with. Excellent customer service.
Robert MasoncupWe needed a trailer to haul some stuff away and that’s what it did. Thank you so much for letting us rent the trailer.
Daniel FaulknerI aid for mattress bag and never got it. I want a refund
Phyllis DavisEvery nice people
Earl MattanglyThis location reeked of animal urine. Individual brought in the Bible for No reason. Uhaul trailer smelled of cat urine as well. Would not recommend this location.
Taylor BowmanThe dog was awesome!
Colton MillerI love dogs, but there was a dog inside the building sniffing my leg. I thought it was going to bite me. Never did the woman call the dog or apologize. I would not go back there.
Amy WaggonerNothing! Everything was great! Workers were pleasant and super helpful!
Chris StewartKeep doing what you're doing. Excellent customer service, very knowledgeable of the equipment being rented. Always has in stock what you would need or direct you to a location that can help you out. I always do business here.
jerry mashWe really like the people here. That’s why we went back to them this time!
MARGIE PENAJust be as friendly and helpful as you were to me.
J RILEYthe employee (lady, i didnt catch her name) was very polite and attentive. the owner of Bull's came in as we were finishing up the return papers and was the sweetest person ever.
courtney mcdonaldGreat customer service, friendly and helpful. Represents U haul well
EVERETT DAVISsecond u haul truck ive dropped off there with absolutely no problem i will drop one more off there in the comming weeks if i use uhaul again
john doakWish I could’ve selected my dates instead of paying for 4 days while I only needed 2.
Carlos GarciaOwner met us outside took care of us asked if there was anything else he could help us with
AARON raederThey charged way to much ..for one trip 116.00 dollars. Ridiculous..my son put gas back right above the half way mark which was where it was when I got it. And she said it needed more so charged 21.00 for a squiggle of gas. Not happy. Demand money back. 950 228 9344
JANICE HENDRICKSI’m always satisfied at Bulls . Great customer service . Rick Twitty
rick twittyI'm sure if I had gone to Bull's Towing during their open hours it would have been different. I've never had a bad experience with Uhaul until this one. The location off Kempt in Wichita Falls failed to secure my 20' truck (they said two were stolen) so they sent me to Bull's Towing when they closed 5 minutes later. No worries, they have after hour pickup. Well Bull's Towing doesn't have any street lights or lamps so trying to see the truck number, or do the lock code for the truck is hard. Oh-- let's not forget that the after-hour pickup requires cell internet but that spot is probably 2G or 3G for Verizon customers. Not a complete dead-zone but bad enough to where it took 5 minutes to confirm my location. My real beef is with the Kemp street location. I reserved the truck 2 weeks ahead of time and they couldn't get me a 20' one, or something comparable. I'm pretty sure the person on the phone I spoke with didn't even look. Then there's the $50 reservation guarantee. Well when I asked about it, they said they'd look into it and I never got a follow-up. They just processed my bill with no $50.
Zachary SkeltonExcellent service. Beyond expectations..
Joseph SantarelliAwesome and friendly
Katherine SmithThe office smells horribly of animals. Other than that the people were very friendly and nice. Great customer service.
anthony McCleskeyShe was very nice, friendly and helpful. Makes you feel right at home
Richard EddyGreat people, excellent customer service. Will always use this location for all my moving needs
jerry mashThe whole experience was great! Linda was great to work with and showed great customer service the entire process. The equipment worked great and I never once had a issue! I would highly recommend renting UHAUL from Bulls Towing!
Cory BrinkleyI would not recommend UHaul or use it again. It is ridiculous that I was charged for 6 days of use when I only used the Uhaul for 3 days.
Jamie JordanOutstanding Service! Second time we used Bull's and nothing but a perfect experience! Thank you!
STACEY MEANYLovely business. Nice couple runs it. Very friendly and over the top helpful when I was in need. They need funding to keep the business upgraded. Hate ty o see this location close down. Not enough good people in the world and u haul would miss them.
catherine blackhawkMultiple rentals—always exceptional service.
micheal crowleyBulls was awesome very helpful and pleasant
Billy MillsNo improvements needed. Reservations were problem free. Check-out and check-in was very simple and quick.
Erik SandquistThis location has excellent customer service .
rick twittyGreat, easy and quick. Very respectful and helpful
Megan JanuaryVery friendly and fast service!
Stephanie BracksThe folks at Bull are super !
rick twittyJust find more dealers like Bull !
rick twitty