Customer did not leave a comment.Daphne A.
Customer Reviews for Bunting Marine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MAYUMI K.
Customer did not leave a comment.Nicholas L.
Pickup location is muddy. If it rains then the customer has to walk in the mud to reach the truck, and the floor of the truck gets immediately dirty at the beginning of the trip.Benjamin L.
Customer did not leave a comment.JAZMIN C.
Customer did not leave a comment.Manuel V.
Customer did not leave a comment.Fikre N.
Perfect customer serviceDaniel S.
Customer did not leave a comment.ERIC D.
Nothing comes to mind. It was a great experience.ROBERT ALLAN C.
There is nothing needed to improve the service/quality of this u-haul location. They were very friendly, helpful, and made the rental process very simple, and fast. Easiest rental experience I've ever encountered. I only wish all professional services worked as well as this one.Jason M.
Customer did not leave a comment.Valerie H.
Customer did not leave a comment.Jermaine B.
Customer did not leave a comment.Roger B.
Customer did not leave a comment.marc H.
Great customer serviceJames G.
What can I say it was a truck rental. 20 ft truck, did it's job. But... paid for a dolly, and when I got to the location, surprise no dolly, and they wouldn't credit it back at drop off. Unless it's fixed and addressed, I'd recommend somewhere else. Yes it's only like 13 dollars but adds up if it's done to me amongst others! Drop off said they would reach out to the pick up location to get that refunded and nothing. Bit disappointed, annoyed as I had to go purchase one since location wasn't open inside. (App pick up) so thanks, paid 13 for the dolly rental and had to go buy one for 60 and couldn't even get refunded my 13!!!!! Thanks, you can make it right by crediting me both costs! Will be leaving google reviews soon if not resolved.KYLE L.
None of the staff wore masks. It took a lot longer to get everything taken care of as they were having trouble with the payment system and had to call to get it fixed. They told me this happens quite a bit. The location is right off of a busy street and the entrance was muddy due to the rain.JASON H.
The vehicle check engine light came on and I didn't get any of the materials that I ordered on line.Joe E.
Original drop off location was bought out and would not accept the U-haul. Sent to this location. They did not check in the U-haul for 5 days. The U-haul appeared lost in the system--very poor.Daniel S.
They changed my pickup and drop location to a place about 45 min away from my house. I reserved a trailer about 10 min away. The rental was 29.95 I ended up paying 83.95.... no explanation of why the price increase. Going to use Penske next time.Dennis B.
Customer did not leave a comment.Ryan W.
The trailer they gave had a leak and they mattresses I was moving arrived wet in one corner, plus They didn't have all the equipment on site so I had to call the reservation department to ask where I could get the rest of the equipment. They sent me to a location that was 15 miles away, when I arrived they didn't have the equipment for rent, so I ended up buying something I didn't need. Poor customer service.Oscar V.
excellent service 10 minutes and i walk out with my truck ready to move the stuffjavier G.
Great serviceJoe F.
Customer did not leave a comment.Glen J.
Customer did not leave a comment.Henry M.
Customer did not leave a comment.Francisco L.
N/A -- Excellent Overall ExperienceRick B.
Customer did not leave a comment.Jo D.
Everyone was very pleasant to work with.Randy P.
This location was About 25 minutes late opening . So to start this place needs to adhere to their hours of operation. Employee not helpful and unprofessional. Will never return to this location.Marco L.
We dropped the truck off after hours, so I do not know how this location is. We were tired and frustrated just ready to drop the truck off!MARCELLA S.
It all went very well. No problems.Thomas M.
Customer did not leave a comment.Phillip C.
Great helpDaniel G.
Customer did not leave a comment.Michael W.
Posting signs for easy access.Lisa T.
I'll start by admitting that I made the reservation only 2-3 hours before picking up the trailer. When I arrived, they could not find the reservation. While I was there I got a call from U-Haul asking to confirm my reservation. I don't know if the rep has limited English or not, but she had a hard time understanding I was already at the facility to pickup. Finally I guess she approved the reservation because they were able to find it. The trailer had a piece in the lower-right corner of the front (hitch-side) that was hanging down, and some damage where the metal (fiberglass?) meets the bottom frame. I disputed the existing photo in the walk-around and submitted a new one. All in all not a bad experience. Just not as smooth as normal. Bunting Marine employees did great.DAVID B.
Customer did not leave a comment.Joel W.
Customer did not leave a comment.DEREK B.
Customer did not leave a comment.David R.
Customer did not leave a comment.Andrew E.
These people are amazing.... with the stress of everything going on in the world today... and the burden of moving, they were extreamly helpful. As this location also has a marine parts store I was at Home the minute I walked through the door... I have a boat. Best rental experience I've ever had.Londale M.
5 x 8 trailer was dirty. It had not been swept out.Roger S.
Customer did not leave a comment.BROOKE W.
Customer did not leave a comment.MARSHALL Y.
I have no problem with the location or personnel. My problem is that I was billed two times, one for $90.87 and one for $90.20. I called 800gouhaul number, waited 7 minutes for an answer. A women answered and asked how she could help me and when I told her I was billed twice she hung up.Larry S.
Customer did not leave a comment.Eddie D.
Customer did not leave a comment.LLOYD F.
The people are so nice and helpful. I will rent from them anytime!Lance C.
Customer did not leave a comment.JULIE P.
Excellent service as alwaysVincent G.
Not a thing, great courtesy and helped line up trailer for me and everything. Very nice!Vincent G.
Customer did not leave a comment.Terisa O.
Customer did not leave a comment.mohammad a A.
Customer did not leave a comment.Joann J.
Supper friendly staff. I would rent from this location again. Thank you.Amanda B.
Customer did not leave a comment.Clyde K.
Customer did not leave a comment.Repasky R.
Customer did not leave a comment.Victor T.
For Uhaul rates in general, $.99/mile seems excessive, especially since gas is refilled by the customer prior to turn in and a rate for the vehicle type is charged per day. This a concern directed at Uhaul as a company, not a concern or complaint with the specific rental location. The rental location was extremely fair in the options they provided when other issues arose with 3rd parties.Kevin H.
I was given excellent customer service and the truck was easy to drive and almost new. It had excellent mirrors and a back up camera that helped me a lot. I strongly recommend renting a UHaul from this location, and if you need boat repair or supplies, I am sure you will receive the same level of quality I experienced!Shannon T.
Thanks for the rental!Jeffery A.
Customer did not leave a comment.Laura L.
Didn't have funiture cover or quilts to cover my furniture .john W.
I have in the past recommended them to other friends because of thier good service. Will rent from them again. Thanks U-Haul Barry Brelsfordbarry B.
Customer did not leave a comment.Mike B.
Again your computer system failed, they were very suprised I was dropping a trailer off!Kelly C.
Good price, great service!James W.
Very easy & efficient people to work with to rent equipment.Steven B.
The staff was extremely helpful and friendly!Tony B.
Neither Bunting Marine or Texas Barrel Supply can do anything to improve, both performed admirably. The U-Haul rental system is the worst system for renting equipment I believe I have ever seen. Evidently the U-Haul Family children must all be Lawyers and be involved in the family business. I am sure many more rentals could take place daily if business could be transacted more quickly and more confidentiality ( too much needless and personal information required). However if you think you need to continue this line of processing information for a simple rental of equipment, you probably need to consider a blood sample for DNA purposes in any future application forms. In short - I will not be renting any form or fashion of equipment in the future from U-Haul. Max Bradshaw Como, Texas 469-642-4396Max B.
Customer did not leave a comment.Richard O.
Customer did not leave a comment.gayle D.
Truck clean and in good condition. Friendly, fast service. Might tell the lady that works with you that its .99 per mile, not .89Edward W.
Customer did not leave a comment.john H.
Customer did not leave a comment.sijo J.
Everything was great. Thank you so much.Lisa E.
Customer did not leave a comment.Maria P.
Customer did not leave a comment.Tommy L.
Customer did not leave a comment.Anne M.
Nothing the entire process was quick and easyDevin O.
Customer did not leave a comment.danny O.
Customer did not leave a comment.Krystle J.
The people at this location we're super helpful! I feel like I ONLY want to rent from them! Made my experience a GREAT ONE!Joshua W.
Not a thing! Great service .Richard M.
Customer did not leave a comment.tom S.
Customer did not leave a comment.David H.
Customer did not leave a comment.Jefffrey W.
Customer did not leave a comment.Melissa D.
Customer did not leave a comment.Susan M.
Very easy to get access to a truck when everyone is closed. I had to move at a last minute notification on Christmas Eve. Uhaul was there for us. Thank you Uhaul and Bunting Marine of Wylie Texas. Best Regards , Ray GrantRay G.
Customer did not leave a comment.Troy C.
Customer did not leave a comment.David B.
Customer did not leave a comment.BENJAMIN L.
The windsheild wipers we old and during my travel it was raining/snowing and they were not very useful in clearing the windshield.casey L.
Customer did not leave a comment.Justin M.
Customer did not leave a comment.CALVIN S.
These guys took the time to explain the use and answer all the guestions I had. Thanks, GREAT JOBAARON V.