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Michael G
Customer Reviews for Burkesville Medical Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This "Toy Hauler" trailer is much more than that. It can carry a load of over 6000 lbs. The deck is 16' long by 8' wide. The little stairs getting over the wheel wells are a sweet addition. The torsion axles make for a smooth towing. No sway. Trailer rides level. Bonus a simple 2" ball is all you need on your tow vehicle. 2nd Bonus, plenty of strap down eyes all over the trailer. Whatever size object your putting on this deck you have plenty of places to tie it down. Burkesville folks were a pleasure to work with. Load the Uhaul app for seamless rental.
JOHNATHAN BWhen I started the engine, the dashboard displayed a low rear left tire warning. Then while driving about 50 miles from home, the Monitor tire System came up on the dashboard screen. I actually called the pick up location rep and informed him of the situation. The warning eventually went off but it was still concerning as a customer that from the time I turned over the engine I was getting a warning light. It also kept me from checking the rest of the truck because it took my attention off of the check in details
DANA CExcellent customer service. Will definitely use again
THOMAS SNo problem
PABLO RI am moving into a new house and needed a truck for several hours. There was one available and we rented it and returned it the same day. Very easy process. Thank You.
BILLY TGet some bigger and longer box haulers
DWIGHT CDo you have a great team?
Michael Bnothing
RANDAL RGreat customer service
DANA CService was great, polite, quick, easy, excellent... absolutely no issues...happy customer!
MICHAEL FEasy & friendly pick up and drop off
Kent MWould rent again
Bryan HThe gentlemen that assisted me was great.
Tama HEverything went smooth fast quick friendly service.
Winter PArrived on a Saturday and the location was closed. It took a bit of time to coordinate the drop off with the app and had to call support who assisted me. I dropped off a day early.
Steven KI rented a 26' truck. Someone had replaced the ramp with a short ramp from a smaller truck. This made the angle of the ramp illegal. If anyone had gotten hurt loading the truck, it would have been an easy lawsuit. The location was fine. I blame the U-haul company for the danger That you put my family and I in. I am going to review you and warn people of your lack of safety protection.
Luke MSo friendly and helpful.
John Flocation was closed at drop off. store appears clean. lot looked nice.
Fox KThe personnel at Burkesville, KY. were easy and a pleasure to work with. David
David PWe rented two u-hauls a 26 ft truck and a 12 ft cargo box both were returned clean the trucks gas tank was filled and both were returned two days early. I am expecting a refund on both as I paid up front for the two extra days on both but did not need.
laura lNothing. Nice people and very helpful.
Shaun KThis location was not open when I dropped off the car dolly. The owner gave us instructions to just drop it off. We did so, and everything was taken care of.
REGINA MNothing
William MGood people good choice would do business there again.
JAMES LA vehicle, trailer, etc., tires need to be a priority when it comes to maintenance.This is a safety issue!
JAMES LNothing, the guy there came out as I was parking..he unhooked the trailer and said I was good to go..he was very friendly
Joseph STruck wasn't clean on inside where something spilled in cup holder, windshield was dirty an hard see threw other wise than that would be highly recommend ed
Andrew PThe guy was a half hour late and could not answer any questions I had
DONALD DI would expedite the security deposit process if applicable.
Brandon SService was excellent
DANA CThere was no contract left in truck. I was told on phone that it had 5/8 gas in tank when it actually had a half of tank of gas. This is after a run around for a week of changing location of availability on uhauls behave. So I'm not sure if the mileage can be checked to determine actual gas usage per mile since I was charged an extra 20$something extra. I put the same amount of gas in as what was there to begin with. Uhaul supposedly refunded 50$ for the inconvenience of original pick up place and added 30 extra miles for out of the way pick up..but not sure that is all following through either. I've rented several uhauls for years and never have had such an issue from start to finish.
AMY BEmployee was extremely friendly and helpful.
NICOLE RWe did the online reservation & 24/7 pick up service which would have been easier had we known they had to contact 2 alternative contacts. We picked up the vehicle at almost midnight & my family was asleep had to text people i knew who was up to answer if uhaul calls. That was not a pleasant experience.
Tony D