Customer Reviews for Burnsville Auto Parts and Storage
(U-Haul Neighborhood Dealer)

61 reviews

429 Depot St   Burnsville, WV 26335

(304) 713-2019

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 713-2019

429 Depot St
Burnsville, WV 26335

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVE P. 
Rating:
5.0

friendly store

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Thank you

JAMES S. 
Rating:
3.0

Owner was very helpful.

mike F. 
Rating:
1.0

Great service and assistance. Thank you .

Tom S. 
Rating:
5.0

Customer did not leave a comment.

LISA K. 
Rating:
5.0

Customer did not leave a comment.

TYLER C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
4.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Super helpful helped me change from instore pickup toDropbox. Great truck, friendly phone call. Only issue was we didn't get the big dolly, or a dolly at all butttttttt we man handled the crap outta the furniture and made it work. But yea. 10 outta 10 recommend

Kaitlin S. 
Rating:
5.0

Rob @ Burnsville is excellent, very friendly and curteous; knowledgeable about trucks & needs.

JAMES B. 
Rating:
5.0

Earlier pick-up hour.

PHILIP L. 
Rating:
5.0

I was treated professionally and with courtesy.

HARRY R. 
Rating:
5.0

Nothing everything went very smoothly. Great customer service.

AARON C. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Staff was pleasant and professional.

ELSIE BETH D. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

IRENE W. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY A. 
Rating:
4.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Rob from Burnsville WV location was outstanding! His customer service skills are superior. He went above and beyond to make our stressful experience of moving, as smooth as possible. This man is awesome!! Keep it up Rob!! Thanks again for everything.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Customer did not leave a comment.

Sam A. 
Rating:
5.0

All good.

Sean B S. 
Rating:
2.0

Customer did not leave a comment.

Kendall B. 
Rating:
5.0

Customer did not leave a comment.

Elaine M. 
Rating:
3.0

Customer did not leave a comment.

Maria G. 
Rating:
5.0

Customer did not leave a comment.

JEFF H. 
Rating:
5.0

Great help, unhooked and moved for me and real friendly

Michael D. 
Rating:
5.0

Amazing experience! The owner was absolutely wonderful and kind. I will suggest this location to everyone! Thank you for great service!

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

dana K. 
Rating:
2.0

They did not want to finish the checkout process while we were there and I never received the receipt he said was emailed to me

james C. 
Rating:
5.0

They were closed when the trailer was dropped off

William E. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN O. 
Rating:
5.0

Courteous and professional service throughout; could not have been better.

HARRY R. 
Rating:
5.0

Shawn was helpful and polite 👍👍

RALPH W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
2.0

When I dropped the truck off I got there before closing time but the place was locked up tight so I was unable to tell them that there was a problem with their trucks brakes

George L. 
Rating:
4.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

the kid was very nice and helpful.

david H. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DEAN S. 
Rating:
5.0

Nothing to improve. They were the most helpful and informative.

jeff M. 
Rating:
4.0

Have the equipment delivered tp the site it was scheduled to be. A trailer with no winch makes it very difficult to load a not operational car.

paul H. 
Rating:
5.0

My original reservation was for St. Albans, WV but they did not have the car transport when I arrived. Seeing that I was headed north to pick up my car, I found this location. The Burnsville location was out of my way and an inconvenience.

JOHN W. 
Rating:
5.0

Put in a hot dog machine and coffee.

ALAN RAY S. 
Rating:
3.0

Was not pleased when I booked and paid online and had received 4 days equipment rental, but a day was removed at the location, even though I could prove I was given 4 days!!! Need to fix that!!

David H. 
Rating:
5.0

Customer did not leave a comment.

JANETTE MARIE C. 
Rating:
5.0

Customer did not leave a comment.

Kelsey G. 
Rating:
5.0

All of my issues were with the TRUCK itself (the gate got stuck delaying half my day), the online apps and support call (they were slow and unresponsive - when they started 'texting me' it seemed more helpful), and the app for scanning (taking photos of the ID) and confirming the return (I got kicked out midway through like four times and had to start over IN THE RAIN).

Jamie M. 
Rating:
5.0

Nothing

PAUL M. 
Rating:
1.0

This place is a dump ! Had to unload the trailer by myself . Guy never said a word then they try to charge me for a broken fender that was like that when I picked it up

Stephen G. 
Rating:
5.0

Very helpful staff! Friendly and personable!

Jason Y. 
Rating:
1.0

Agent was not at shop for opening and scheduled pick up time. Trailer lights were broken and license plate was missing.

William H. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Jerry J. 
Rating:
2.0

Customer did not leave a comment.

Michael Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Sharon B. 
Rating:
4.0

The only problem I had is when I started up the interstate the water poured from somewhere around the windshield and soaked the front of my pants. Wasn't to happy about that.

Michael S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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