Customer Reviews for Busheys Automotive
(U-Haul Neighborhood Dealer)

304 reviews

11705 Pika Dr   Waldorf, MD 20602

(301) 705-8672

Hours

  • Mon–Fri
    8:30 am–4:30 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 2/8/2023 - 2/10/2023: 1:30 pm - 4:30 pm

Services at this Location:

Contact Us

(301) 705-8672

11705 Pika Dr
Waldorf, MD 20602

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–4:30 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 2/8/2023 - 2/10/2023: 1:30 pm - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great rental experience!

Sean G. 
Rating:
5.0

N/A

Anthony H. 
Rating:
3.0

Customer did not leave a comment.

mark F. 
Rating:
5.0

Customer did not leave a comment.

Susanna W. 
Rating:
3.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Have more trailers at this location. I need another in a few days.

Leonard M. 
Rating:
5.0

Good service

ludwin D. 
Rating:
3.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Johnie R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Closer location for pick up

Vicki P. 
Rating:
5.0

Customer did not leave a comment.

Cliff B. 
Rating:
3.0

Customer did not leave a comment.

Eileen R. 
Rating:
5.0

Scott y and Jeff were great in getting me the trailer I needed. Very professional.

DEAN M. 
Rating:
5.0

Customer did not leave a comment.

DONETTA S. 
Rating:
2.0

Worn tires, old trailer and the brakes were horrible! Violently shook my whole truck from the trailer brakes.

Elizabeth D. 
Rating:
5.0

Jeff @ Busheys Automotive was very nice, friendly helpful. He hooked up the trailer and made sure lol the lights worked. He made the uh-huh rental easy. A++++ I highly recommend this location!! Thank you! Jeff

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
1.0

My experience with U-haul was HORRIBLE at best!!! Making the reservation was a breeze. However, the pick-up was a nightmare!!! I drove 3hrs to pick-up my RESERVED trailer (arriving on time) only to be told they gave my trailer to someone else and had nothing else for me. I had to call customer service back to be told I would have to drive an additional 40 minutes FURTHER OUT OF MY WAY to pick-up another trailer to then be told at that location I would have to go down the road to an Auto Zone and PURCHASE parts for the trailer to properly work!!! So, I again called the local customer service and spoke to a RUDE and DISMISSIVE woman who informed me that I would have had to purchase parts at any location of pick-up. However, when I made the reservation I specifically asked about the hook-up and was assured that EVERYTHING I needed was included and would be available for me! I told the woman that and that this entire situation was unacceptable. Her exceptionally horrible manners and customer service representative answer to me was "it is what is is...I don't know what to tell ya!" After a few more minutes of me explaining to her that "I" the customer should NEVER have to go to an auto parts store and PURCHASE parts to make your equipment safe to use!!!!! At which point she informed me that she would have to call corporate and get back to me in a few HOURS! I told her that my pick-up location would be closed in a few hours... and to my astonishment she replied "well I suggest you do what you need to do to handle your business...I'll get back to you in a few hours". 😳 and BTW...she NEVER CALLED BACK!!! In the end my supposedly easy $129. one way rental ended up costing me $160. and an additional 5 hours to just be able to pick-up the trailer!!!! This entire situation and respon from U-haul customer service should NEVER have happened!!! "I" the customer should NEVER have to go to an auto parts to purchase parts to make your equipment function safely!!!! Let alone have to go to multiple locations to pick up my reserved equipment!!! So, as to what you can do to improve your services...a great start would be to actually provide customer support!!!! To anyone looking to use U-haul...good luck and don't expect any customer service!!!

renee C. 
Rating:
5.0

Customer did not leave a comment.

Justin A. 
Rating:
4.0

Customer did not leave a comment.

Paul F. 
Rating:
3.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

The manager was knowledgeable and professional. I've used this rental office twice. Overall a very good experience

Anthony B. 
Rating:
3.0

Recommend improvement to reservation system. Computer system did not acknowledge discounted reservation, and I had to call to get correct price honored as the store could not correct the price on the spot.

GEORGE S. 
Rating:
3.0

Customer did not leave a comment.

Mark E. 
Rating:
3.0

Bushey's is an auto repair company: UHaul is a sideline for them and is not maintained to the quality of a location dedicated to rental moving. That said, the truck was ready when I arrived and ran well enough.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

everything was great.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Went to drop off when business was closed. Did not meet anybody there.

FRANCIS T. 
Rating:
5.0

Customer did not leave a comment.

Diego M. 
Rating:
5.0

Customer did not leave a comment.

Karl R. 
Rating:
5.0

Nothing the guys at this location are great. I will use them everyone I need a rental

Kenneth R. 
Rating:
3.0

Customer did not leave a comment.

Joseph T. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Remind them about turning off the haul function on the turn signal when the truck is not yet loaded.

M Jeanne Y. 
Rating:
3.0

Ok

Gary L. 
Rating:
5.0

All I can say is excellent service y'all rock

tony J. 
Rating:
1.0

snakes changing mileage amount would never use again

Angel T. 
Rating:
5.0

Customer did not leave a comment.

Tamara W. 
Rating:
4.0

Customer did not leave a comment.

Arjun B. 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

eric L. 
Rating:
5.0

When using the 24 -7 service it would be very helpful if the say to use the app. No where in the directions to start did they say to use the app

James M. 
Rating:
3.0

Customer did not leave a comment.

Rosetta S. 
Rating:
5.0

I want to thank Jeffery for the excellent service he provided in the process of obtaining the Auto Trailer. He's definitely a 5 Star !!

michael L. 
Rating:
3.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Great service!

Rickie M. 
Rating:
3.0

Reported engine light...not moved. Said it could be a thousand reasons. Noted on paper, and in system. Said if we have a problem, call roadside assistance. Halfway in the drive, cab smelled like exhaust. Decided to turn truck in early and seek other resource. Reported to Hampton location, said it was the responsibility of the Waldorf store. Just hope the truck is serviced before its rented to another family.

Wilma B. 
Rating:
5.0

Customer did not leave a comment.

Taylor S. 
Rating:
4.0

Customer did not leave a comment.

JOEL L. 
Rating:
5.0

Very helpful at getting me hooked up and explained everything. Can not make any recommendations.

Quinton C. 
Rating:
2.0

Customer did not leave a comment.

boniesha L. 
Rating:
5.0

All involved were very polite and professional. I will use this location in the future.

Chester B. 
Rating:
3.0

They were closed when I returned the truck and tow trolley.

Gregory T. 
Rating:
3.0

The truck was dirty, and I had to clean it before putting my things in it. No one mentioned the app needed to be downloaded. Due to the poor connectivity in the area, downloading the uhaul app and having to call 3 times it took two hours to get the truck and go to my storage facility. Totally unacceptable!

Latrice L. 
Rating:
3.0

Drop off only. Building was closed

Harrice T. 
Rating:
5.0

quick and easy pick up and return.. The truck worked out great for me.

DEREK C. 
Rating:
2.0

There were no posted or other instructions for a Saturday Pick-up. It was confusing and the equipment I ordered was NOT in the truck. I ordered 24 furniture pads - NONE available. I had 3 dollies- one was an appliance dolly - NOT ORDERED.

Katrina W. 
Rating:
1.0

Pick a different location.

Kendra F. 
Rating:
5.0

Customer did not leave a comment.

dewayne W. 
Rating:
5.0

Customer did not leave a comment.

pete M. 
Rating:
5.0

Customer did not leave a comment.

Cameron D. 
Rating:
5.0

Customer did not leave a comment.

Bennie V. 
Rating:
5.0

Helpful ,,,Thanks

DIANE B. 
Rating:
5.0

Very friendly and helpful attendant. Thank you.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

kathy M. 
Rating:
5.0

Very friendly. Rented a truck to even though I didn't have a reservation at the location.

Darlene E. 
Rating:
5.0

Customer did not leave a comment.

julia C. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Denesia W. 
Rating:
3.0

Customer did not leave a comment.

Kristin B. 
Rating:
4.0

Great customer service, he explained everything simply and most importantly quickly and sent me on my way!

Lena B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen W. 
Rating:
3.0

Charged for every mile driven even though rental included 296 miles and drove less than that

Robert W O. 
Rating:
1.0

DON'T GO HERE! This was the worst experience ever. No one was at the location at check in and no documentation told me that would be the case. The 1-800 number operator was demeaning and wouldn't even look up my account or booking. She told me to download an app and figure it out myself. The website was confusing and not well laid out. Called back and the operator, named Sunshine, was fantastic! She reset my password walked me through everything and told me the booking hadn't been set up right so I couldn't do it myself until she made calls and did something in the system, which she took care of right away. Next I had to fill out all these tests and take all these pictures to verify I was there and then they still wouldn't let me get the lock box code until they called someone that knew me that would verify that I was picking up a U-Haul and that I would bring it back. It was completely ridiculous and I had a hard time finding someone that was available. It took me an hour and a half to get into the truck. Then the tire pressure was half of what it was supposed to be, the truck was dirty, there was trash in it, and to top it off there was no dolly or any furniture pads in it and now they are trying to charge me for them. They even left threatening messages that I stole the dolly and furniture pads even though the moving company, hired through U-Haul, had to wrap all my furniture and glass in blankets and towels because I had no furniture pads. I was late to get to my movers because it took me two hours to pick up! Go somewhere else!

Christina W. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
3.0

The uhau I rented needs an alignment I drove from Maryland to Georgia and it was the worst experience trying to keep the truck from veering over to the left. When I picked up he truck I had to ask the agent to sweep out the bed it was filled with debris. When I returned the truck I sweep it clean. I left one piece of twine and was charged $25. When I called to inquiry about the additional fee she said it was the twine and they had to sweep out he bed. They did not have sweep because I already did that. When I picked up the truck my total was suppose to be $772.20 but I got chased an additional $5.

Tonique M. 
Rating:
3.0

Access to the trailer and ability to return was difficult due to too many vehicles in the way. They do not have hand trucks or four wheel to assist in loading and off loading

Douglas T. 
Rating:
3.0

Customer did not leave a comment.

Tyree R. 
Rating:
4.0

Not the easiest place to park a 26 foot truck, but where is?! Very convenient location, quick and friendly service. I'm a guy that has no time to waste and Busheys made returning the U-haul easy and painless. Thank you!

Richard S. 
Rating:
5.0

BUSHEYS GREAT

tom H. 
Rating:
3.0

Customer did not leave a comment.

Elaine D. 
Rating:
3.0

Dirty vehicle, broken window, low oil and air pressure in tires at Dangerous level..

james K. 
Rating:
5.0

Everything was on point. Jeff was pleasant and very helpful. The location was extremely convenient. Just keep doing what you're doing!

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

debbie L. 
Rating:
5.0

Thank you for excellent service. Request and got truck same day. WOW how nice is that?

WINNIE UZZELL C. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
2.0

i went to 3 different locations all different.

laura P. 
Rating:
5.0

Customer did not leave a comment.

Brent C. 
Rating:
4.0

Can't think of any thing at this time.

Elizabeth P. 
Rating:
4.0

Location has limited access to load and unload. Narrow drives that the trucks can potentially block entrance and exit. Staff was very helpful in moving the trailer with the limited access.

JEROME M. 
Rating:
5.0

This is very good center.

Penny D. 
Rating:
5.0

Customer did not leave a comment.

Alford D. 
Rating:
2.0

Not a good place for u haul to be. The company's lot was very busy, so much that while I was inside signing my contract, someone backed into my brand new truck. What a morning that was!!!

sonja W. 
Rating:
4.0

had plenty of room to drop the trailer off after hours. personnel processed my return first thing on Monday.

Goldman G. 
Rating:
3.0

Customer did not leave a comment.

karrie B. 
Rating:
1.0

This was the worse , customer service was terrible the cashier yelled at me and then he gave us a broken dolly. No manners at all, rude and with a I don't give a dam attitude. Never will I return too this location.

sharon D. 
Rating:
5.0

Customer did not leave a comment.

James V. 
No reviews have been submitted for this location.

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