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ALI A
Customer Reviews for Buttermilk Acres
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged me for 6 gallons of gas. I drove only 20 miles and put in 2 gallons myself. Definitely scamed me
Ralph MGreat customer service
REGINA BHire new employees and drug test for the sake of customer safety
LAURA MIt’s not the guys fault it wasn’t cleaned when we picked it up. It was very messy with broken glass and hay and such. The previous renters of it didn’t clean it out when they left it. However, the guy at this location did sanitize and wipe everything down, he swept it out, he mopped it for us and did a great job cleaning it out.
HEATHER GDidn’t have any Dolly’s. Made it a tough move. Thx.
Thomas LDropped off on a Sunday. the man at the location had no idea what to do so I put my keys in the drop box. The app would not recognize my location ( yes i allowed my phone to share my location). I tried the 800 # twice but hung up after being on hold for more than 30 min both times. So I called the drop off location Monday morning and again no one knew what to do. I received a call on Tuesday saying that I had not turned in my truck. it was all resolved but it is frustrating. The people at the locations need to know what to do and the 800 # needs shorter wait times.
AMBER CThe lady who I turned it into, had to do some heavy work, because while I had only driven it for 78 miles, your computer system tried to claim I had driven it for 20,000 miles
debra hSend bigger receipts please. They are so small they are unreadable. Staff there was great.
RICHARD PMy order was completely messed up. The representative was late, the equipment wasn't what I had requested or ordered and my trailer wasn't there and it took several hours to arrive. I will never rent with these guys again.
NICOLE SMake sure they can get key
DEBORAH NThere was a lot of dents in the trailer. I felt it should have been retired but it worked ok. The service was above average.
Preston Tstreamline the paper work.
DAVID WIt is difficult for store clerks who are busy with customers of their store and gas station to stop and spend time to provide top notch service for some one who wants a u-haul truck - when so many are in line for other purchases. clerk did fine under circumstances.
Jeanne DVery good rental experience. Easy reservation and early check-in. Equipment pickup/return also very easy, and Buttermilk Acres staff very friendly and helpful.
Brad RThe lady ripped me off. I went 15 miles, then put 2 gallons of gas in the truck. When I got my online receipt she had charged me a 30 dollar fuel charge and put 10 gallons of gas into the truck and charged me 60 bucks. Dont do business with this lady. I have filed a complaint against her.
Michael CThey let a trailer out that had a wire shortage in the tail lights. The girl was trying but had problems with the computer and printing out my receipts. The guy who helped hook up, was great.!!! He was very helpful.
victoria hLocation was a super busy gas station and there was only one person working. Poor lady had to keep going between us and checking people out. Took 45 minutes just for her to give us our rental.
Jessica SThey were rude to me on phone when they called me on Friday and caused me to waste over 1 hour of the day waiting on them only to find that they had already put truck key in the 24/7 box.
Frank BAll was great. Uhaul Rep was very courteous and helpful.
Omar BCustomer service was awesome!!!highly recommended to anyone in the area.
DESMOND HUhaul rep was 30 min late to appointment
Michael NMaria was exceptionally helpful and concerned about making everything right.
Justin KThe guy at the counter was cool. He wasn't too sure what to do with the keys but we figured it out. The location was a gas station and a convenient store and a uhaul location. Would have been better if store had specific person for uhaul.
Seth HI will tell everyone I know to use their location! I’ve never had a more exceptional experience at any other moving company before and being a navy family, we have moved a ton! 5 stars all the way!!
HEATHER MThe staff at this location did not know anything about the return. We found a drop box which worked well. We got a call two days later asking us when we were going to return the truck. We had returned it two day before, but not one had come and picked up the truck.
DEDRA S