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Richelle C.
Customer Reviews for By Pass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented uhaul many times and this agency is the model and best
Robert S.never received an email receipt
Joseph B.Quick and easy pick up and drop off, as well as nice helpful staff
kevin O.Check-in was easy and after-hours drop-off was available. This process couldn't have gone smoother.
Hal R.Love the people at this location - very helpful & friendly!
PATRICIA D.Pricing was a little high, but overall it was a great experience
Thomas T.Service was great! Very friendly and helpful
Michael O.Not a thing. These people are wonderful and super helpful.
jotham A.The family that runs this U Haul and Bypass Storage is professional and spot on in every way. I knew they were when I first went in 2 yrs ago with equipment and storage needed and when I finished my business in New Mexico this week. Would not hesitate to do business again there. Thank you, Cliff Robb
CLIFF R.The representative did a great job assisting me in parking the trailer and in expeditiously and professionally unhooking the trailer.
Russell T.excellent service !
Raymond B.Very accommodating crew. We needed extra time and they made it easy. Perfect location 90 and truck by pass in silver city...huge storage also.
Jack B.Touch free...pick up and drop off. Amazing staff and crew. Only thing I could improve on might be a nice sun porch. 10 out of 10
Jack B.Great business!!!!
Mark V.Great Service from all personnel at this location. It was disturbing that all transactions were conducted out of doors. Perhaps they could provide a sheltered area with pass through window for safety instead of standing outside.
Rick P.Excellent service Thank you for your patience
Allen S.Very expensive
Joann M.EXCELLENT customer service. Paul was helpful and understanding on every front and took good care of me. Very much appreciated and I would highly recommend this business.
zana B.I've used this location twice and they are efficient and helpful.
Cynthia C.This experience was excellent all the way through. Belinda and Barbara were professional, kind, and represented uhaul very well. Thank you Sandy weir.
Alexandria W.Everything you do right now is excellent
David G.Staff a little unfriendly
suzanne G.The pick up location was difficult to deal with on the self pick up. No one was there either even though it said it would be open. I called uhaul and they wouldn't help me. I spent 2 hours trying to get keys.
Karina R.Always great customer service.
Sandra L.They were technically closed but owner came over to talk with me. Interesting guy. Lots of equipment on hand, all varieties. Not hard to get to, lots of room.
Michael P.The lady that first helped us was kind of rude and short with us, like we were a bother for to have to help. But the young man that helped us connect to the trailer and also disconnect when we returned had a very pleasant personality.
Gordon P.Trailer was not at the pick up location at the time it was booked for. Had to drive across town to a further location to pick it up. They had said everything was set up for it; however when I got to the second location it took hours to rebook everything. Upon reaching my destination I had “24 hour†drop off. However no one answered the phone for the facility or the UHaul help line. The website would “timeout†every time I logged in, and the help chat was a 58 min wait. I would never recommend you to any one.
Donovan S.Do not reserve on the website, the add ONS are ridiculous. So many items added to the bill that were not needed or wanted.
BRENNAE L.This has been the best uhaul station
Karen C.Good neighbors and it's my hometown. Additionally lots of room on the lot for parking etc.
george M.Keep doing what you are doing. Great customer service
Robert M.i had to wait for an hour for the trailer i rented i was pick-it up @ 10:15 pick-it @ 11:45
Timothy M.Awesome service ! Organized with quick fully packed moving tools - friendly and trustworthy ! The best ! Do t use anyone else ! S woodward
Susan W.Location and final receipt prompt but U-Haul Corporate is sleazy and sucks!
Michael H.no improvements needed that i was made aware of. always a pleasant experience at this location
David B.Not to have cruise control on the truck is unforgivable and dangerous.
carmen W.Friendly, helpful and knowledgeable staff. No improvement needed!
Linda H.Excellent customer service
Randy A.there were alot of dents on the fender and had been documented but was not repaired had a good experience with traveling
Carl K.Exceptional service. My go to place for my storage/uhaul needs.
Sandy L.We did after hour drop off. Everything went smooth!
Marisa M.The staff at Bypass Self Storage is helpful, prepared and cheerful, and renting a Uhaul trailer from them has always been a good experience. This location is recommended!
NATHANIEL P.The covid scare was pretty bad with the people there
CARLTON JAMES H.Great, Efficient and friendly service and most of all their kindness! I've moved quite a bit and always have used U-Haul, by far and hands down the best care at By-Pass Storage, Silver City, New Mexico HNY and Thank you so very much!!! You made my 70th Birthday a moving 🎉 celebration!!! Ward A. Rudick
Ward R.Terrific people, easy and so efficiently handled! Made a move a very merry one. Thank you Barbra!!!
Ward R.Rented a large trailer online, find out at pick-up that it's not in, only offered a smaller one, Had to make two trips to accomplish it, turned it in 2 hrs later, got double billed. HaD TO DRIVE IT TWICE, 2X THE GAS, 2X THE TIME AND BECUASE YOUR RESERVATION SYSTEM WAS FAILED, i PAY TWICE. BULLSHOT
Trent B.Everyone that helped me were fantastic. The ladies were so sweet and got me on the road!!
Amanda K.Can't think of anything. You added blankets and dolly at the last minute in such a way that there was no charge unless used. Thank you for great service!!!
Barbara S.