Customer Reviews for By Pass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of By Pass Self Storage

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Peter C. on

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Lisa R. on

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Renea T. on

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Excellent customer experience

Patrick C. on

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All was great. Super helpful.

Lorraine M. on

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Joe C. on

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RALPH P. on

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Mak M. on

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Barbara misrepresented the cost to drop the hauler at a different location. Based on this, the next hour was spent looking other options that did not involve four hours returning rental the next day. Up sold insurance to my wife when I had already declined. This representative made an already challenging day considerably longer and much less pleasant.

Debra L. on

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Rustie D. on

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The staff was awesome, friendly and courteous. I would recommend Bypass to anyone looking for a Uhaul or a storage.

Annette S. on

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Everything was made very clear and walk around done of vehicle prior to leaving site. Pleasant staff

Karen A. on

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Great Service! Wonderful People!

Brock J. on

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Better internet connection

Sonya R. on

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Christian G. on

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I loved this service. This is my first time renting a Uhal and the experience was phenomenal. The process From start to finish was a breeze. Nothing to worry about. Pretty Straight Forward Service. Friendly Staff willing and ready to answer any and all your questions. I would definitely recommend this service to anyone.

Miryam L. on

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Israel C. on

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Mary R. on

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LaDonna O. on

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Jim M. on

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Even though my wife and I clearly told your agent at Bypass Storage in Silver City, New Mexico multiple times that we were taking the rented 5 x 8 trailer to Owasso, Oklahoma first to drop some items and then on to Norman, Oklahoma where we live to unload then turn it in in Noble or Norman Oklahoma (her choice). she instead put Owasso, OK as the final destination on the contract which is 2-1/2 hours from our home in Norman. She also typed in our address wrong and told us we had 7 days yet put in 5 days in the contract. This resulted in our being told that an additional $40 would be charged at our drop off point. Thanks to your good agents in Noble and Norman, Oklahoma and their caring attitude the problem was solved and we supposedly did not have to pay any additional fees. We are tracking our credit card and will dispute and refuse any additional charges to it. It should not matter where a trailer or other piece of rental equipment is dropped off as there is supposed to be unlimited mileage and the charge is by the day. Correct? .I have used U-Haul several times and this is the first time I have had this sort of issues. Maybe the U-Haul application has issues? It should be a lot easier and there should not ever be any unexpected charges to the customer(s).

Cipriano O. on

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Truck leaked bad

Ann G. on

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The UHaul website did not work and I spent 45 minutes trying to get my reservation before a manual form was filled out and I could take the vehicle

jason M. on

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Remind customers that they need to ask for a dolly.

Adelaida M. on

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Donald D. on

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JOSEPH C. on

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Caleb C. on

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sally B. on

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Justinder S. on

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Martin W. on

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lisa R. on

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John R. on

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Patricia J. on

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kenneth C. on

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Robert B. on

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Donna L. on

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They were friendly and helped us with all our needs

Kathleen M. on

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NARO K. on

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John H. on

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great job

Julia M. on

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Sarah D. on

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Jerry B. on

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Dropped the truck off on Sunday and facility was closed. Turned in using the uhaul app.

Ray V. on

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Nothing. Barbara was great.

Jill E. on

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Lynne Z. on

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I would tell them to be prepared for a rough ride.

Martin W. on

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Michael H. on

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Randy A. on

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Melanie M. on

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Update the computer system

Daniel P. on

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Matt R. on

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David R. on

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Everyone was friendly and helpful. They worked with me to meet my needs. I would highly recommend this company.

Timothy M. on

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elizabeth C. on

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Elizabeth E. on

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Na

Georgina R. on

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arthur G. on

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I literally have nothing I found fault with. This was a plesent, professional experience from start to finish. Thank you U-Haul.

Jim S. on

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Excellent customer service

Mary S. on

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Rebecca N. on

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For such a well known company, we along with many others we have talked to, had no idea that you took reservations and they were virtually necessary in order to rent a truck. We were fortunate to get one last minute.

kenneth C. on

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John G. on

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Wendy S. on

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Armando G. on

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LARRY B. on

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antonio V. on

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Good customer service

Carol F. on

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drop off was easy, fast, and the personnel were friendly and helpful

Wendy L. on

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Phillip Y. on

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PAUL P. on

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Joey H. on

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Leslie G. on

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Melanie Z. on

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Donald B. on

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RONALD P. on

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Scott T. on

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Gregg D. on

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Gregg D. on

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Gregg D. on

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Curtis S. on

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Tom R. on

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Returned after business hours and was unsure of security for rental.

PETE C. on

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Check inside to ensure "D-rings" are not missing. Service at pick-up was exceptional!

Phillip T. on

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Just what I wanted.

Charles L. on

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nice location and helpful personnel.

daryll S. on

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Check in was very easy and quick. People are friendly and the office was clean and inviting. Plus, they had a candy dish out in case you have a 'sweet tooth.'

daryll S. on

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The Rental Center closes at 5 PM. I used the After Hours drop off app. It was very easy. Follow the instructions, upload a few pictures, and drop the key in the secure drop box.

Mark S. on

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Too expensive

Jim S. on

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Customer service and quality/condition of equipment could not get any better - excellent business!

Cindy M. on

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Michael R. on

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This location and equipment are professionally maintained and presented.

Amy W. on

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Stephanie D. on

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Keep up the good work! Thank you

Bill G. on

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Half day rentals

Phillip T. on

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CARLOS D. on

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Gary T. on

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Phil M. on

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Not much, very good experience

Phillip T. on

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Just right!

Ron R. on

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No comment, just dropped off trailer. The gentleman who helped take trailer away was very nice and pleasant and efficient I must say.

Sean W. on

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Customer did not leave a comment.