Customer Reviews for By Pass Self Storage
(U-Haul Neighborhood Dealer)

646 reviews

4028 Hwy 90 S   Silver City, NM 88061
(S Of Ridge Rd Next To School)

(575) 388-5607

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(575) 388-5607

4028 Hwy 90 S
Silver City, NM 88061
(S Of Ridge Rd Next To School)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Friendly, helpful and knowledgeable staff. No improvement needed!

Linda H. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Excellent customer service

Randy A. 
Rating:
3.0

there were alot of dents on the fender and had been documented but was not repaired had a good experience with traveling

Carl K. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

neal A. 
Rating:
5.0

Customer did not leave a comment.

Evan G. 
Rating:
5.0

Exceptional service. My go to place for my storage/uhaul needs.

Sandy L. 
Rating:
5.0

Customer did not leave a comment.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

We did after hour drop off. Everything went smooth!

Marisa M. 
Rating:
5.0

The staff at Bypass Self Storage is helpful, prepared and cheerful, and renting a Uhaul trailer from them has always been a good experience. This location is recommended!

NATHANIEL P. 
Rating:
4.0

The covid scare was pretty bad with the people there

CARLTON JAMES H. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

Customer did not leave a comment.

Casey M. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Great, Efficient and friendly service and most of all their kindness! I've moved quite a bit and always have used U-Haul, by far and hands down the best care at By-Pass Storage, Silver City, New Mexico HNY and Thank you so very much!!! You made my 70th Birthday a moving 🎉 celebration!!! Ward A. Rudick

Ward R. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Terrific people, easy and so efficiently handled! Made a move a very merry one. Thank you Barbra!!!

Ward R. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

Rented a large trailer online, find out at pick-up that it's not in, only offered a smaller one, Had to make two trips to accomplish it, turned it in 2 hrs later, got double billed. HaD TO DRIVE IT TWICE, 2X THE GAS, 2X THE TIME AND BECUASE YOUR RESERVATION SYSTEM WAS FAILED, i PAY TWICE. BULLSHOT

Trent B. 
Rating:
5.0

Customer did not leave a comment.

Juliette L. 
Rating:
5.0

Everyone that helped me were fantastic. The ladies were so sweet and got me on the road!!

Amanda K. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Lee A. 
Rating:
5.0

Can't think of anything. You added blankets and dolly at the last minute in such a way that there was no charge unless used. Thank you for great service!!!

Barbara S. 
Rating:
4.0

Customer did not leave a comment.

Samantha A. 
Rating:
5.0

The staff at By Pass Self Storage was helpful and got me on the road promptly with the rental trailer. I had a short local move and was back in a few hours, the trailer worked perfectly. Based on this good experience I would recommend By Pass as a rental location. On site there was both the office person and another staff member who hooked up the trailer and confirmed that things were correct, checking that all taillights were functioning correctly before sending me off. This personal touch was a confidence booster and much appreciated!

Nathaniel P. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie O. 
Rating:
5.0

Very friendly people. I would definitely use them again. The rates were amazing and I liked how nice they were. Definitely my U-Haul place.

janice C. 
Rating:
5.0

Customer did not leave a comment.

Lee A. 
Rating:
5.0

It was quick and easy came out confirmed my registration took my payment gave me the rental agreement and hook the trailer up

Christopher A. 
Rating:
5.0

They were friendly and helpful. Went beyond normal customer service by helping me with a problem on my truck that I could not have fixed myself.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

The staff at my pick-up location were very friendly and really knew what they were doing. Pick-up was quick and easy. They went above and beyond for us providing a few extra miles just to make sure we were covered no matter our route.

Robbie C. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
4.0

We had a confirmed email reservation for over a month and when we went to pick up our uhaul in Queen Creek Arizona to move back to Illinois, we were told there were no available uhauls for the size we needed (26 ft). Also that there were none available for at least a week. These was a huge issue for us as we were completely packed and needed to be out of our house the following day. After taking several hours to find this out we had no idea what we were suppose to do. Once home another representative called me and he found one the following day in Silver City, NM for an early morning pickup. We had to drive 5 hours to this location, stay in a hotel, drive another 5 hours back to Arizona and load. By the time we loaded with the drive we were exhausted and had to stay in another hotel so we could rest and leave the next morning. Needless to say we had to spend 10 hours extra driving with my car for gas, 2 extra nights for a hotel than planned, and that put us behind schedule for our arrival to Illinois. I asked at one time to talk to the manager and was told by the person that she was the manager, which I felt had no empathy for what we were going through and the stress that this issue caused. I don't understand how the correct size truck was not available after having a confirmed email reservation.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Great location

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Irene M. 
Rating:
5.0

Customer did not leave a comment.

Lucas M. 
Rating:
5.0

Could not get the online mobile services to work prior to pick up to finish the rental process. It just kept loading. It was fine this time as we had talked personally to the office when we had requested the truck for the day so they were ready for us with a clean well maintained truck. They didn't have the 15ft truck available when we went to pick it up but upgraded us to the 20ft truck at the 15ft truck price. That was a great service as we had to have the truck that day. When dropping off after business hours that same day we were supposed to take pictures of the vehicles condition and any other equipment we rented, we had swept and cleaned it out and fillled the gas tank, but again had difficulties with the online return process and it not loading even though we were in the parking lot like we were supposed to be. Luckily there was someone in the office after hours and saw us sitting in our vehicle and came to see if he could help. He told us he would let the appropriate person know, when we returned the truck, it's condition, and that the appliance dolly was also returned. Because he was not part of the office staff he didn't have access to records but assured us he would see that they got the information. Everyone at the rental place were very friendly and helpful. 5 stars to them. It's a small community so we were okay with the pickup and return process, this time. However, we are driving to CA from NM to pick up some things in a few weeks and renting a trailer in a large city and are concerned about the whole online mobile process not working. We rented it using the desk top computer so I am hoping that's enough and there is a trailer available when we get there and there are no problems getting it. We are on a tight schedule and it's a long drive to CA and back to NM. I'm not impressed with having to use the mobile service and hope we don't have to rely on it or we are delayed because if it. We have good Android smart phones but not $1000+ 5G phones. Mobile services need to work for all smart phones. That was the only problem with renting from our local UHaul and because of their personal service it wasn't really a problem.

LuAnn W. 
Rating:
5.0

Doing a great job

Marguerite B. 
Rating:
5.0

Customer did not leave a comment.

Darrel M. 
Rating:
1.0

First, when you specify one way with the rental, make sure people know that means back to the location you rented. I was quoted $244 for the rental, but when picked up I was told one way did not mean to the destination with drop off. the quote changed to over $1000. I was charged 4 extra days for renting in one city and dropping off in another. The wordage is misleading and borders on false advertising. My email confirmation said one way. I felt we were victimized because of our circumstances. I will not use U haul ever again.

John L. 
Rating:
5.0

Customer did not leave a comment.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Randy A. 
Rating:
4.0

The ramp on my U-HAUL did not go all the way in and it was causing difficulties closing the back door. At some point when I was on my way to return the U-HAUL, the back door opened up completely and it didn't want to close again.

AZUL C. 
Rating:
5.0

Customer did not leave a comment.

Abigail S. 
Rating:
3.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Larry Q. 
Rating:
5.0

Customer did not leave a comment.

Autumn G. 
Rating:
5.0

Customer did not leave a comment.

Kris F. 
Rating:
5.0

It's been a busy moving season for us and we appreciate all the help of the staff of our rental pickup location.

Brian M. 
Rating:
5.0

Staff was very helpful and knowledgeable. This u-haul hub is tons better than the ones I have used in the past. They were in Tucson. Quite professional. Kind also. Thank you John Weaver

John W. 
Rating:
5.0

Great service

Jeremiah G. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Stefan S. 
Rating:
5.0

Friendly stafg

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Rebecca D. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

The office had already closed, but seeing our confusion outside he came out to take our key and make us feel comfortable with the drop off process.

Alandrah B. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
5.0

Customer did not leave a comment.

Ruben M. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Had to wait outside on a windy & cold day because they will not allow anyone in the office. ?!?

Steven M. 
Rating:
5.0

this place is wonderful

James C. 
Rating:
5.0

Staff are very friendly and professional.

Angelia P. 
Rating:
3.0

I got a receipt that is a gif file format that is tooooo small to read.

GEORGE FREDERICK M. 
Rating:
5.0

Customer did not leave a comment.

Cari Sue F. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Evan S. 
Rating:
5.0

Very helpful and efficient and they minimized contact for safety.

Joseph M. 
Rating:
5.0

Thank you!

Luis T. 
Rating:
5.0

Customer did not leave a comment.

Gamaliel S. 
Rating:
5.0

Customer did not leave a comment.

Willard W. 
Rating:
4.0

Drop off was easy and pleasant compared to the nightmare of picking up the trailer in Southern California.

Lon C. 
Rating:
3.0

The people who do the paperwork should make you aware of what time of day the rental needs to be returned and not just the day. Even th a online reservation did not specify the time of day.

Alan L. 
Rating:
4.0

Customer did not leave a comment.

Donald D. 
Rating:
3.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

not a lot, it all went very smooth

Sherry C. 
Rating:
5.0

this place is wonderful. Very professional and highly qualified

James C. 
Rating:
5.0

All was great!!! Staff was super helpful!!!

Clint B. 
Rating:
4.0

Customer did not leave a comment.

Lourdes A. 
Rating:
5.0

Customer did not leave a comment.

Guillermo C. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
5.0

Customer did not leave a comment.

Sam O. 
Rating:
5.0

Customer did not leave a comment.

Craighton W. 
Rating:
5.0

Customer did not leave a comment.

Juanita S. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah G. 
Rating:
5.0

Customer did not leave a comment.

Christine P. 
No reviews have been submitted for this location.

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