Customer Reviews for By Pass Self Storage
(U-Haul Neighborhood Dealer)

795 reviews

4028 Hwy 90 S   Silver City, NM 88061
(S Of Ridge Rd Next To School)

(575) 388-5607

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(575) 388-5607

4028 Hwy 90 S
Silver City, NM 88061
(S Of Ridge Rd Next To School)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The location worked with us to make sure the equipment was ready for us at the time we wanted to pick it up. They helped us attach the tow dolly to the truck and gave good instructions on how to strap our car on the tow dolly. We did not go inside the facility. They are very protective there of their owner not wanting him to be exposed to any diseases customers may be passing along. This was so much better than the experiences we had when using U-Hauls in Arizona.

William P 
Rating:
4.0

Customer did not leave a comment.

Jerry M 
Rating:
5.0

Customer did not leave a comment.

Marc N 
Rating:
5.0

The trailer works very well was very easy to tow

Wayne O 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Belinda was extremely helpful and accommodating, as I originally booked through her. The 'system' bumped my reservation as it was made on-line. As soon as the trailer was returned, she called me to let me know and stated it would be checked over and be ready for pick up within the next 10-15 minutes. She is a great representative for U-Haul service.

Diane M 
Rating:
5.0

Customer did not leave a comment.

JOHNNY H 
Rating:
5.0

Amazing service and great experience best customer service id strongly recommend this location

Jeramy A 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
1.0

Better custermer service. The ower of the by pass storage called me in the middle of my move and thrend me that she was going to call the cops and make a ploce report saying that I stole the moving truck and got me all hysteric and worried about a grand theft auto witch carry a fourth degree felony and 18 months in prison and a fine of up to 150,000 or what ever the truck is valued at so my moving day was not good. And she told me that the main office of u- haul told her to report it stolen. And i have never had a problem like that befour with the other reantal place in Hurley. And I was out ther late to CHECK the truck back in and I was waiting for costumer help for 15 min when they finally came out to help me check it in and he even gave me the dirtiest look and I have never been treated like that before. Now how would that make you feel do you treated like that. Do think that I should have to pay for my rental after being threatened by people that represent U-Haul. And I would never recommend any one to rent at By Pass Self Storage of a haul Thank you Daniel Maldonado

Daniel M 
Rating:
5.0

Customer did not leave a comment.

Mike a 
Rating:
5.0

Customer did not leave a comment.

edward f 
Rating:
5.0

Customer did not leave a comment.

JoHanna B 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Great service Belinda!

Scott S 
Rating:
5.0

Local place is amazing. You have seen my other comments about the weirdness of this trip. Nothing to do with amazing local place. Thsnk you.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Nicole O 
Rating:
5.0

We've used this location before and always impressed with their customer service and upbeat demeanor.

Paul K 
Rating:
5.0

Customer service was excellent!

jimbo b 
Rating:
4.0

Customer did not leave a comment.

Carson H 
Rating:
5.0

Customer did not leave a comment.

Evan G 
Rating:
5.0

Customer did not leave a comment.

FRED J 
Rating:
5.0

Nothing to improve. Super friendly and helpful plus a very fair price.

John G 
Rating:
5.0

Customer did not leave a comment.

Natalie S 
Rating:
5.0

Customer did not leave a comment.

sally t 
Rating:
5.0

I loved the staff (Belinda) ! Made the whole experience 10 times better

Ashlee N 
Rating:
5.0

Super helpful and knowledgeable staff.

Christopher E 
Rating:
5.0

Customer did not leave a comment.

Bruce C 
Rating:
5.0

Customer did not leave a comment.

Bruce C 
Rating:
5.0

Customer did not leave a comment.

Skyler M 
Rating:
5.0

Customer did not leave a comment.

Homer M 
Rating:
5.0

Picked up in Silver City NM. The gentleman was very helpful.

salvador g 
Rating:
5.0

Customer did not leave a comment.

Ashley T 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

Joe R 
Rating:
5.0

Everyone at ByPass has treated me very well, very helpful. I am exhausted from this long relocation back to New Mexico, so they were very understanding and accommodating. Their storage facility is extremely well set up for security and accessibility, much appreciated!

lynn h 
Rating:
5.0

Customer did not leave a comment.

Allen J 
Rating:
5.0

We will go to this location over any other! Best customer service ever & always so friendly & helpful.

PATRICIA D 
Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Drop off was excellent. They even rented me a storage space on Sunday, their day off. Thank you very much for your excellent service. Will highly recommend.

LEE M 
Rating:
5.0

Professional and courteous staff. Amazing experience and very helpful through the entire process. On a scale of 1-10 they were a 20.

CHARLES C 
Rating:
5.0

Very friendly service went and got a 15’ on the spot and one was available right then and there also was running late and they did not make it a big deal would definitely be getting another truck from them!

Eric P 
Rating:
2.0

For some reason, the strap came off the driver's side tire. They also didn't give me the mattress cover it paid for online.

Mary S 
Rating:
5.0

Nothing needed to improve.

FRANK M 
Rating:
5.0

Customer did not leave a comment.

Susan V 
Rating:
5.0

Customer did not leave a comment.

Eric A 
Rating:
5.0

Very efficient and helpful.

Frank A 
Rating:
5.0

Customer did not leave a comment.

Roy L 
Rating:
4.0

Customer did not leave a comment.

Austin R 
Rating:
3.0

The no lobby access policy and the attitude from those in the lobby is not helpful.

Jennifer P 
Rating:
5.0

Customer did not leave a comment.

KRISTIN I 
Rating:
5.0

Customer did not leave a comment.

karen s 
Rating:
5.0

Customer did not leave a comment.

Nick F 
Rating:
5.0

Customer did not leave a comment.

Enrique S 
Rating:
4.0

Customer did not leave a comment.

Nick F 
Rating:
5.0

Friendly and had access to people to unload

Richard P 
Rating:
5.0

Excellent service

Henry M 
Rating:
5.0

They were quick and efficient during pickup and drop off.

Raymond S 
Rating:
4.0

Customer did not leave a comment.

Grady B 
Rating:
4.0

We were told that we went above our milage but we took the most direct route to our destination and did not drive around town any more than necessary.

SKYE F 
Rating:
5.0

Customer did not leave a comment.

Philip N 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE H 
Rating:
5.0

Customer did not leave a comment.

Homer M 
Rating:
5.0

Customer did not leave a comment.

William L 
Rating:
5.0

Belinda was extremely nice and helpful. Wonderful experience!

Gayle B 
Rating:
5.0

Keep the woman who was in charge of the U-Haul operation yesterday happy and content. She was very helpful in getting us hooked up and later in getting the equipment checked back in.

Paul S 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Very helpful. Great service.

Joel A 
Rating:
5.0

Nothing

Thomas H 
Rating:
5.0

I booked online over the holiday weekend and when I showed up at 8a Monday, they were ready for me. I was out of there in less than 15 minutes. Easy return, too.

Hal R 
Rating:
5.0

Customer did not leave a comment.

Donald A 
Rating:
3.0

Customer did not leave a comment.

Max D 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Very nice and courteous staff - helpful and very efficient

Steve H 
Rating:
5.0

Nothing needs improvement at this location.

Dale S 
Rating:
5.0

Nothing

Chastity B 
Rating:
4.0

Customer did not leave a comment.

KEITH T 
Rating:
5.0

Customer did not leave a comment.

Richelle C 
Rating:
5.0

I have rented uhaul many times and this agency is the model and best

Robert S 
Rating:
5.0

Customer did not leave a comment.

Kathrine B 
Rating:
4.0

Customer did not leave a comment.

Sheila V 
Rating:
5.0

never received an email receipt

Joseph B 
Rating:
5.0

Quick and easy pick up and drop off, as well as nice helpful staff

kevin o 
Rating:
2.0

Customer did not leave a comment.

William G 
Rating:
5.0

Customer did not leave a comment.

Valerie L 
Rating:
5.0

Check-in was easy and after-hours drop-off was available. This process couldn't have gone smoother.

Hal R 
Rating:
5.0

Customer did not leave a comment.

Billy D 
Rating:
5.0

Customer did not leave a comment.

Michael T 
Rating:
5.0

Customer did not leave a comment.

Mike L 
Rating:
5.0

Love the people at this location - very helpful & friendly!

PATRICIA D 
Rating:
5.0

Customer did not leave a comment.

Barry C 
Rating:
5.0

Pricing was a little high, but overall it was a great experience

Thomas T 
Rating:
5.0

Service was great! Very friendly and helpful

Michael O 
Rating:
5.0

Not a thing. These people are wonderful and super helpful.

jotham a 
Rating:
5.0

Customer did not leave a comment.

Edward G 
Rating:
5.0

Customer did not leave a comment.

Kelsey B 
Rating:
5.0

The family that runs this U Haul and Bypass Storage is professional and spot on in every way. I knew they were when I first went in 2 yrs ago with equipment and storage needed and when I finished my business in New Mexico this week. Would not hesitate to do business again there. Thank you, Cliff Robb

CLIFF R 
Rating:
5.0

Customer did not leave a comment.

Sandra L 
Rating:
5.0

Customer did not leave a comment.

Antonietta R 
Rating:
5.0

The representative did a great job assisting me in parking the trailer and in expeditiously and professionally unhooking the trailer.

Russell T 
No reviews have been submitted for this location.

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