The website is terrible. Didn’t work when trying to book online. Waste of time
Karen P
Customer Reviews for By Pass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. These guys have always taken good care of us, my husband & me. I’ve always felt confident that I was getting a trailer that has been well maintained and for a female traveling alone, long distances, that is especially comforting.
LYNDA TGreat and friendly people
Alejandro CThe truck must have had a leak because I had several wet boxes when I unloaded. I reserved a 20 ft. truck and ended up getting a 15 ft. truck with a 5x8 trailer to pull but when I got there they had a 20ft. truck and was told that was for local rental only.
Byron JVery professional staff members. Since I rented a trailer, it wasn’t exactly clear what we were to do when we returned the trailer. I am guessing there was surveillance that saw us return it that confirmed we got there at 3:39 - just minutes before due date. An email I aent was returned and a phone call was answered by cat feeder. Didn’t hear anything on Monday morning so I guessed all was well.
ELAINE HWould not ask for any changes, fantastic servoce at ByPass.
Robert RThey offered early reservation for truck t Rental in May!
VANESA SRoof had a leak. Everything was wet and some things ruined
ANGELA PAwesome customer service
RANDAL SWe have used this location many times and have always had good experiences with them. They are friendly & helpful, and the equipment has always been in good shape.
Lynda TBelinda was extremely helpful with getting me all set up for my trip, and I was grateful for the easy hook up and exchange of my trailer ball. Informative, kind, and efficient.
Melissa HPaul met me out in the yard first thing in the morning as I dropped off the truck. He was very helpful and friendly. I am glad they provide UHaul service for the small town of Silver City.
DAVID SSee above comments.
Charles FVery efficient and professional.
Sarah DOvercharged
Brittany RWonderful experience every time.
Heidi HGreat friendly, enthusiastic & efficient services. So helpful, easy and I highly recommend By Pass Self Storage!!! Thanks for all the help!!!
Ward RAwesome location, awesome staff
Joel PThe lady who assisted us was so nice and even recommended movers who were also very nice.
CATHERINE LNothing. They whole experience was good and renting the truck did not take long. The return was even faster.
Patricia MVery pleased with the service.
Gregory CVery helpful and friendly.
Melanie MSurperb experience. Highly recommended.
STEVEN SShe had a rope cutting off going into the office. It sucked cause I had to use the restroom.
Lora GYour interior dimensions for a 5x8 enclosed trailer are indicated to be longer than they really are, by 2 inches each or more. Because of this, after I had spent a lot of time determining how to load my furnishing (mostly cabinetry), the 5x8 trailer was slightly too small to accomodate the furnishing. "Disappointed" was an understatement. I feel like it's false advertising on U-Haul's part and that I should be reimbursed for the additional time it took us, including a paid assistant, to load the trailer. We ended up having to load one large piece on top of the trailer with tie-down straps. I was not happy about that.
Joe BI have used this location many times and the equipment is always ready for me and in excellent condition. Staff at this site are friendly, helpful and efficient. This is my "go to" site in the area.
JAMES SBy far the nicest and friendliest U-Haul dealer I have ever dealt with!!
ROBERT HGreat help to get the truck we needed in time for our move
Ernie BNot a thing. Everything was fantastic. Super friendly and professional people.
Dennis WFast and easy
Ernie TGreat job, fast and efficient, I would hire that crew for my business. Thank you so much for your service. Be Blessed.
JOSEPH MNothing, keep up the good work.
Dennis WThey are awesome!
BRENDA NCustomer Representative was very professional and friendly and makes pickup and return a very smooth process!
MICHAEL AVery convenient and helpful
John LService was fast and easy. Great customer service. Made the rental very convenient and easy.
OLGA SAbove and beyond customer service.
Bradley BI feel the lady was rude the man was very nice
Shirley PNone that I can think of.
William ENothing, dropped trailer off no problem.
WENDY WThere was no personnel at the drop off site. However, there was a drop box for the keys and the drop off site was convenient.
BRIAN RThe staff was very attentive. The lady was nice and made me feel appreciated for the business. I will be using them more .
Pete SThe truck I received has lots of issues, including a parking brake that kept sticking even while driving I don’t think it is the location so much is faulty equipment by U-Haul not a great experience with U-Haul.
Michael ATruck was ready, new, clean, and had bluetooth!
Nicole O