Customer did not leave a comment.Anne S.
Customer Reviews for C Store Convenience
(U-Haul Neighborhood Dealer)
Brooklin, ON L1M1B4
(East of Highway 12 on Winchester)
Services at this Location:
- Mon–Sun9 am–7 pm
Special Operating Hours
- 4/7/2023: 11:00 am - 5:00 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Antonio F.
Vehicle requires service. Engine not sounding so healthy.LEONARDK G.
Service was excellent. Very friendly an efficient. We won't use another location for rentalGarfield R.
The Uhaul location at 93 Winchester Rd. E in Brooklyn, Ontario is by far the best location I have ever visited. The clerk was very professional and courteous and their vans are always rented out with a full tank of gas which makes it so much easier to bring it backNellon P.
Quick and easy Thank youamin L.
The dolly provided was rusted and was leaving rust marks inside the house, therefore we were unable to use it. In Canada, we use kms to measure mileage/distrance travelled and the respresentative at the store as well as the website provided an amount of $o.89. I entered the information on the estimate calculator in kms and was very surprised when the invoice had an amount of $1.43 per mile - this created a concern and I called into the support line for clarification. My feedback would be to ensure that your representatives, as well as your website, make it extremely clear that the billing is in miles at a rate of $1.43, not $0.89, and a conversion is needed when completing the online calculator estimate from kms to miles. There was a difference of $64 that was not accounted for.Aaron S.
Very fast and effective - and convenientStephen R.
There is a slash in the lh driver tire. Was not vacuumed from previous user.Jim T.
Customer did not leave a comment.Anne S.
Customer did not leave a comment.Dexter S.
Customer did not leave a comment.Claudio L.
Car windows dirty. Hard to see out of. Car smells of cigarettesLily C.
Very helpful.Antonio P.
Customer did not leave a comment.JENNIFER D.
I was in and out of the location in 5min.Steven J.
Customer did not leave a comment.Mohamed M.
Customer did not leave a comment.Paul R.
Really appreciate the staff at this location, made everything simple and straightforward to pickup and return the pickup truck.Kevin F.
This is a great neighbourhood location. Fantastic to be able to walk over and pickup a truck when needed! Had a great experience 1st time, will be reusing this location again. Easy signup, pickup and drop-off appreciated.Kevin F.
fast and closeAnne S.
Great customer service would rent here again :)Connor L.
Customer did not leave a comment.peter B.
It's all goodClaudio L.
Customer did not leave a comment.Ashley T.
I have been fortunate to use this U-Haul on 3 occasions, and on all 3 times they have been great. The trucks were always clean and ready for pick up and the service was quick and efficient. In future I would recommend this location to friends and family.Linda S.
Customer did not leave a comment.Matthew N.
Customer did not leave a comment.Lynn R.
Customer did not leave a comment.Solange M.
The vehicle had many issues. It had a check engine light on, an exhaust leak and horrible brake squeal. Your maintenance on the equipment is poor. This is no fault of the location as he has no means to maintain the vehicles.steven P.
I have refilled the fuel up to the original gauge and left the vehicle, and charged for 11 litter of gas. It is totally unfair. I have been using U-haul for several years and this is the first time it happen to me.Satheeskumar N.
No need to improve just stay like that. It was excellent trunk & clean. Awesome experience! Thank youDahlia C.
Overall the Van was tidy and clean however the windshield was extremely dirty on the inside and made it difficult to see.Francesco M.
I was asked to drop keys. I didn't meet anyone at the locationPhyllis O.
Truck was illegal for road use, had the catalytic converter cut off, in addition the loading ramp was cut off. Absolutely unacceptable I was given this truck in the first placeMitchell B.
30km away from my house for pick up. No explanation of costs. Can not contact anyone to exlplain :(Dave H.
Excellent customer service at this UHAUL location.Claudette S.
This was the 2nd time I needed a truck within 2 week period and U-Haul made it easy for me. The truck was ready for pick up and Allan in Brooklin made it easy for pickup. Prior to pick up Allan took time to assist me with all additional equipment, making sure I had all boxes and tape for packing. I would refer all my friends and family to U-Haul.linda S.
Look under the center seat for garage pls. Used mask two bottles of pop left from previous customer.Marcel W.
Will never use Uhaul again and I will go out of my way to make sure everyone I know will never use again.. horrible truck and even worse customer serviceDaniel B.
Customer did not leave a comment.Lucas A.
Customer did not leave a comment.Shannon J.
Customer did not leave a comment.Greg L.
Customer did not leave a comment.Michael H.
vehicle ready on time, friendly, helpfull serviceRONALD S.
The cube van was very well kept in all aspects. There was no hand cart provided although there was a rack for one. It was great to have the provided blankets. I am a former professional office furniture mover and was very happy with the truck. Carey Gurden.carey G.
Pleasant experience! I dealt with 2 different people and they were both very thorough, super helpful and walked me through everything and I certainly would recommend them to my friends.Tom P.
Excellent experience at C store convenience. The gentleman that helped me out was very polite and patient with me. I will definitely book from this location in the future. 10/10 very satisfiedMartin H.
Clean and reliable units.. but service and wait even if pre booked is way to slow. The process is always way to slow sometimes 10 mins.. or sometimes an hour or so. As a regular renter it shouldn't take more than a minute if pre booked and pick up time selectedJordan M.
Fast and easy. Good pricePam R.
Someone left their lunch (meat in a pastic dish) in the vehicle on the passenger side up by the wind shieldAlesandro B.
fast and friendly service and convenient locationAnne S.
Nothing reallyâ€¦service was very convenient!Nickson M.
Customer did not leave a comment.Robert B.
The lady that helped me when I was picking up to vehicle was awesome but dropping it off the the male employee not so much. I felt like it was a bother when I said I want to pay for it at that time. I did call uhaul to say the vehicle that I picked up had a horrible smell. The smell was so strong that thought at one I was going to through up. I had to drive with the windows down in the rain to try and be able to breathe.Sandra Kim F.
Back of the truck was not swept out, was pretty dusty and dirty.Lisha V.
The equipment was old and was ok. But vipers we're not working properly.AKSHAY M.
Did not receive final invoice by email, so had to double check the amount owed using the mileage that we had written down before turning in the truck.Derek F.
Customer did not leave a comment.Nigel W.
Customer did not leave a comment.ahmad H.
Customer did not leave a comment.Patrick T.
I received confirmation that the van I had requested was available but when I called a few minutes prior to arrival, I was told it wasn't available. On top of that, the cost ended up being way too expensive.Enoch W.
Customer did not leave a comment.Carlie O.
Customer did not leave a comment.Dianne K.
Customer did not leave a comment.Wayne B.
The truck was very dirtyBryce H.
The initial call with head office was not a good experienceJANETELIZABETH T.
Customer did not leave a comment.Julie C.
Customer did not leave a comment.Eldon S.
Easy and quickClaudio L.
Customer did not leave a comment.ronald A.
I was super impressed with the communication at this place. They are a small location but honest and helpful. Would absolutely rent a truck from them again. The engine light was on (no safety issue) which they told me about ahead of time, they suggested I call the day before since it's a smaller location and I needed a 20' truck. Just to make sure it was there. (It was). As per the agreement (that no one reads lol) they will provide the truck but sometimes it won't be at the location you requested so keep that in mind. Fair enough. And honestly - pay the $15 extra for the protective plan (Safe Move) since that way you don't need to worry about any damage etc. and you're covered. Totally worth the peace of mind! Super great people. Thanks again for making a hell move much smoother!Leanne W.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.Senait M.
Met my needsAzul M.
I was overcharged won't be using this service againCarson M.
Customer did not leave a comment.Lucio D.
The engine light was on, the gas cap light was on, I had asked for packing blankets and a furniture dolly but wasn't supplied with either - wasn't charged though, which is good but unsure what happens there. There is no way to indicate the engine light except by phone and it took over 40 minutes to resolve this morningdavid S.
Customer did not leave a comment.RICARDO F.
Customer did not leave a comment.ILAN I.
The service was great. The inside of the truck did not feel or smell clean, I disinfected everything!Lennart K.
Customer did not leave a comment.steven Y.
Any way to simplify the online process would be great. It ended up being quicker to just go inside and check in.LINDAROSE G.
I have nothing but praise for UHaul â€¦ always use itPATRICIAS K.
Customer did not leave a comment.JEFFREYF R.
The truck had a bunch of dirt and leaves of the shelf top . Unsure if there was supposed to be padding in the truck or not but said I'd get charged 25 if I didn't sweep and use padding. I got abit of dirt in the truck due to last min pouring rain and had no way to removed it I was charge the 25. Also the cab smelt of cigarettes and I was charged for over Kms but I was sent last min 40km out of my way for another truck. So that was inconvenient.AMANDALINDSEY S.
Customer did not leave a comment.Prasanth P.
Customer did not leave a comment.Dean S.
Customer did not leave a comment.Kristopher L.
Customer did not leave a comment.GLENN E.
The truck s breaks we're squeezing. I was a bit of a concernROBERTS B.
Sooooo easy and awesome!JILLB O.
Customer did not leave a comment.SARAFINO B.
Friendly, clean, great service!PAULANDREW W.
Contactless service was flawless. Excellent way to to deal with rentals.Ray V.
Customer did not leave a comment.ali I.
Nothing the service was excellent and perfect for my needs.John D.
Customer did not leave a comment.Anthony A.
Customer did not leave a comment.Caroline G.
Check the gas tank before driving off. I was told there was a full tank and signed the contract. When I drove off with the truck just two kilometres down the road I noticed it was below half. I had to fight to prove I wasn't lying. I did take a picture which is what saved me. However when I message customer service they tried to tell me they don't refund over fuelling. I was confused. They didn't read my complaint at all. Just the first line to assume I was asking for refund. Long story short the man who gave me truck told me someone stole gas over night and I wasn't charged. But I don't think I will run to uhaul very often in the future.MELANIE K.
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