Customer Reviews for C Store Convenience
(U-Haul Neighborhood Dealer)

402 reviews

93 Winchester Rd E   Brooklin, ON L1M1B4
(East of Highway 12 on Winchester)

(905) 655-6917

Location Hours

  • Mon-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(905) 655-6917

93 Winchester Rd E
Brooklin, ON L1M1B4
(East of Highway 12 on Winchester)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kristopher L. 
Rating:
5.0

Customer did not leave a comment.

GLENN E. 
Rating:
4.0

The truck s breaks we're squeezing. I was a bit of a concern

ROBERTS B. 
Rating:
5.0

Sooooo easy and awesome!

JILLB O. 
Rating:
5.0

Customer did not leave a comment.

SARAFINO B. 
Rating:
5.0

Friendly, clean, great service!

PAULANDREW W. 
Rating:
5.0

Contactless service was flawless. Excellent way to to deal with rentals.

Ray V. 
Rating:
5.0

Customer did not leave a comment.

ali I. 
Rating:
5.0

Nothing the service was excellent and perfect for my needs.

John D. 
Rating:
4.0

Customer did not leave a comment.

Anthony A. 
Rating:
3.0

Customer did not leave a comment.

Caroline G. 
Rating:
2.0

Check the gas tank before driving off. I was told there was a full tank and signed the contract. When I drove off with the truck just two kilometres down the road I noticed it was below half. I had to fight to prove I wasn't lying. I did take a picture which is what saved me. However when I message customer service they tried to tell me they don't refund over fuelling. I was confused. They didn't read my complaint at all. Just the first line to assume I was asking for refund. Long story short the man who gave me truck told me someone stole gas over night and I wasn't charged. But I don't think I will run to uhaul very often in the future.

MELANIE K. 
Rating:
3.0

Customer did not leave a comment.

Tiffany M. 
Rating:
3.0

The equipment required some cleaning.

ANTHEA B. 
Rating:
3.0

Have a review not only about rental location but your process as a whole. Truck AC was not working and it was very hot yesterday.

Rajanvir Singh G. 
Rating:
5.0

It was actually the best uhaul truck I've ever driven, like a Cadillac. I used it to pick up a washer and dryer set from Costco and the ride was buttery smooth. The people at the pickup location were excellent.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

FILIPECOSTA P. 
Rating:
5.0

Keep up the great work, thank you Allan at C Store in Brooklin

Craig J. 
Rating:
5.0

Customer did not leave a comment.

Sharon L. 
Rating:
5.0

Great experience. My truck was the cleanest one I've ever rented.

Lucan C. 
Rating:
3.0

Customer did not leave a comment.

MICHAELT S. 
Rating:
4.0

Parking was not ideal

Chris P. 
Rating:
1.0

Customer did not leave a comment.

SIMONE S. 
Rating:
5.0

Make it easy to book . Especially if clients took the pain to visit a location . Rather than send the client away help the clients complete the online booking.

OSEMEKEFRANCIS O. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Check out by cell phone didn't work. Could sign in on computer but not cell. This is a system issue not related to the location.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Ahmed M. 
Rating:
3.0

Customer did not leave a comment.

Wesley M. 
Rating:
5.0

All went great. No improvement needed

Joan W. 
Rating:
4.0

Customer did not leave a comment.

GERALD K. 
Rating:
5.0

Fix the check engine light.

Shawn R. 
Rating:
4.0

Customer did not leave a comment.

Bryan M. 
Rating:
4.0

Customer did not leave a comment.

Sean H. 
Rating:
1.0

Very bad experience wouldn't recommend.

JASONMONIZ M. 
Rating:
5.0

Customer did not leave a comment.

Leon C. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
3.0

Windows, mirrors and cab interior not very clean. Check engine light on when collected truck.

STEPHENJ W. 
Rating:
5.0

Customer did not leave a comment.

MANUEL O. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

BRENTA H. 
Rating:
3.0

I will NEVER use Uhaul again. Profoundly negative experience. If I had time, I would telephone (tried over 5 times but the hold was too long) to ask for a refund. Booked truck a month ago for 48 hours, pick up at 8 am in Oshawa. Did not receive truck until 12 pm 30 miles away from my home and had to return it my 9 am the next day. Less than 24 hours, and only got a $63 refund. VERY DISGUSTED

LEANNE Y. 
Rating:
5.0

U-Haul app is useless. Online check in and return does not work. This location is great though. No problems with them.

Ryan B. 
Rating:
3.0

Customer did not leave a comment.

Fred D. 
Rating:
4.0

Customer did not leave a comment.

ANTHONYP S. 
Rating:
4.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Nothing, it was great.

SHAWNJ R. 
Rating:
5.0

Customer did not leave a comment.

Jorge L. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

have the attendent explain that you need to take a picture of the dash board for the mileage and the fuel level upon the return of the rental. because when i returned the rental thats what i was told but i don't have a cell phone. thanks

JOHNR S. 
Rating:
5.0

Customer did not leave a comment.

BRENTA H. 
Rating:
4.0

Store manager was responsive and helpful.

Jessica M. 
Rating:
5.0

Nice people to talk with. Easy to pick up and return the truck.

He P. 
Rating:
5.0

Customer did not leave a comment.

MICHAELS P. 
Rating:
4.0

Customer did not leave a comment.

MARK L. 
Rating:
3.0

No one was there to return the truck he was coming later.

Ahmed A. 
Rating:
1.0

I was initialy booked to have dropp off location in newcastle ontario when went to pick the equipment, owner asked to return the truck at same location as pick up otherwise he willl charge 300 on top. Your office shall not promise if they cant keep it.

Syed S. 
Rating:
5.0

App was easy to use Very reasonable rates

David B. 
Rating:
5.0

Nothing. Excellent experience, thank you Allan!

Jarrett A. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
2.0

Customer did not leave a comment.

Vikas K. 
Rating:
4.0

Customer did not leave a comment.

leigh P. 
Rating:
5.0

I like the idea U-Haul is now offering the gas tank FULL. Always felt the 3/4th tank was a bit sneaky!. Easy transaction and the vehicle in great condition.

PAUL K. 
Rating:
3.0

Your phone app, is crap, hard to use, confusing. This pickup location is a dump. The only reason I used it was it was close to home. The truck was dirty. I wiped down all the touch surfaces with sanitizing wipes and they came up black with dirt.

Dan L. 
Rating:
4.0

C Store was well organized and truck was clean and ready for use. Truck had a pretty good vibration in the steering wheel due to something like a wheel being out of balance, and it pulled to the right pretty bad. Not unsafe, just quite noticeable. Time for a front end tune up and alignment. Overall, everything worked well for what I needed to do.

Gary E. 
Rating:
5.0

My rental was cleaned and ready for an early morning pick up, It was returned as easy as the pick up. Florence Bristol

florence B. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

had issues with mobile app but the gentlemen at the location was very helpful

Tania S. 
Rating:
2.0

I have a 15.00 safe move charge on my receipt, I did not ask for that to be added!!!!!!

Katharina S. 
Rating:
3.0

Customer did not leave a comment.

samuel M. 
Rating:
5.0

Nice drop off spot with friendly staff

Tommy G. 
Rating:
3.0

I was not notified that pick up location did not open until 9 am when booking the truck, booking was to be for 8 am pick up. Arrived at pick up location, was then notified that they did not have any furniture pads/blankets - which had been "confirmed" during the ordering process. This was very disappointing as they can be essential when moving.

Jordan K. 
Rating:
1.0

Be better at customer service and don't charge extra and change my order. Very disappointed with this service!!!!

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Gerard S. 
Rating:
4.0

Customer did not leave a comment.

Lin jian C. 
Rating:
5.0

Nothing to improve, very smooth process

John F. 
Rating:
5.0

Keep doing the same

alan S. 
Rating:
3.0

Luckily I've taken a picture of the fuel gauge upon return as they are trying to overcharge me on my Visa for fuel!

Allan B. 
Rating:
5.0

Customer did not leave a comment.

Gil B. 
Rating:
5.0

All was good,they communicated well with us.lm pleased.

claude T. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M T. 
Rating:
5.0

Everything is perfect

Erlais L. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
3.0

Location was convenient. I prearranged the rental weeks in advance including an appliance dolly. It wasn't in the truck and had to return to pick one up. Also noticed damage to the front bumper that wasn't marked. Better attention to detail would have made my experience much better.

Grant T. 
Rating:
5.0

Our original booking was with a store in Newcastle, Ontario. We made the online booking and checkin but when I tried to call the shop 48 hours before the rental there was no answer. I called your 800 number and learned it was closed due to CoVid. While I understand this, I think that the online site should not accept reservations and check-in's. Ideally I would have expected a call or note from Uhaul. the 800 number was excellent and got me another truck, however it was 25 miles away from the first and in the opposite direction of my travel. If the first location had told me earlier I could have rebooked in locations much closer to me. Overall an excellent experience outside of this booking experience.

Sandy W. 
Rating:
5.0

Customer did not leave a comment.

Wayne A. 
Rating:
3.0

Simply, I had 295 miles in my contract and this location entered 244 miles, and I was charged $1.99 incorrectly. Not worth fighting about but was disappointing. My experience renting from uhaul was still positive. I would rent again without hesitation.

DAVID V. 
Rating:
4.0

The attendant who helped me was great. But your mobile site sucks on my phone. It took me almost 30 minutes to try to claim the rental at the site. With that said, I can't complain about the truck quality or the staff. Fix the mobile process. Thank you.

Vaughn B. 
Rating:
5.0

The process of picking up our 10ft cargo van took only 5 minutes. The van was clean, everything was great.

robert V. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
3.0

Make sure the vehicle is in good condition. My van didn't have washer fluid. Also the right wiper blade was broken. Very poor visibility.

GEORGE O. 
Rating:
5.0

Customer did not leave a comment.

lino C. 
Rating:
4.0

Customer did not leave a comment.

brent H. 
Rating:
4.0

It's annoying to have to wait while the cashier serves all the customers in the store while I wait. Why should I have to wait for every customer?

George O. 
Rating:
4.0

Customer did not leave a comment.

brent H. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Sally B. 
Rating:
3.0

Customer did not leave a comment.

bradley W. 
Rating:
5.0

Customer did not leave a comment.

Sally B. 
No reviews have been submitted for this location.

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