Customer Reviews for C3L The Market Place LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of C3L The Market Place LLC

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Jeremy J. on

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The owner/operator was excellent. Another location messed up our truck rental so I called this one in an emergency and they helped us by providing a truck on short notice. The staff was amazing, professional and very understanding. I could not have asked for a better experience.

Cleveland M. on

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Kelly M. on

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Arthur C. on

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Thanks

Stan F. on

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Julie B. on

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They were VERY helpful and friendly.

ARTHUR C. on

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Keith T. on

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Rental rate to high for time trailer was rented.

Bradford H. on

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Fred H. on

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I called the 1-800 number to report when I dropped off the vehicle at this closed location. The drop off location had to call me this AM to confirm when the vehicle was dropped off because fro some reason it was showing it being late. The U-Haul system has problems.

Timothy J. on

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They were amazing!

john G. on

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Jacquelyn B. on

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JAMIE E. on

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lenward L. on

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bradford H. on

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Everything was great, no improvement necessary.

MICHAEL S. on

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excellent service--helped me hook-up and unhook!!

Larry L. on

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The owners were super nice and knowledgeable to do business with.

Tim C. on

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The owners were very professional, polite, and courteous. Very helpful when hooking up the trailer and leaving the location. I definitely recommend!

lindsey C. on

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They were AWESOME! I've moved seven times in the past six years, all with uhaul, best service I've had!

HENSE E. on

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Truck was old and beat up. Steering sloppy. Not the fault of the location, was just an old worn truck.

Annie B. on

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YOSHITA P. on

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There was considerable amount of dust, garbage, and things like paperclips/pushpins in the truck. I had to sweep it twice for it to be acceptable.

KELLY J. on

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CRAIG S. on

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One of the tires had two bulges in the sidewall and a slash in the tread. My wife picked it up and did not notice until the next day when we were leaving. The UHaul store on State Street in Ann Arbor saved us. They were great.

Geoffrey S. on

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When I arrived there was not a vehicle for me. (I had reserved online). It was only after talking to the main uhaul agency that they found an available truck for me at another local dealer. It was all resolved but in the end cost me an additional hour of my time and anguish in hoping we could find an available vehicle for me.

TERRENCE L. on

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TERRY M. on

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GEORGE G. on

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Provide clear instructions outside for after hour drop off.

JOHN B. on

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HEATHER M. on

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We reserved our truck for 8:30 and had to wake up the "staff" at 9:15 to get the truck. I guess she didn't set her alarm.

DOUG H. on

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Bought wardrobe box, but they gave me short crossbar rendering box useless. Would not refund my $12. If I do not get my $12 back I will use different service this fall.

Victoria H. on

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JORDAN F. on

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LINDSEY B. on

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JOHN V. on

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Hands down the worst customer service disaster of my life. Rude, condescending, officious staff. Miserable! Suggestion: Start over.

STEVE M. on

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MATT P. on

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Thank you for your flexibility.

DAVID J. on

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MARTHA G. on

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ALEXANDER L. on

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PAUL E. on

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Phattrawan P. on

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JEANNIE H. on

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BRIAN M. on

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GLEN E. on

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Sunil D. on

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Cassandra K. on

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I regret not remembering the names of the young couple who assisted me in renting the van. They were MOST helpful, friendly and professional. I've used this UHaul site in the past, and have always been more than satisfied. Thanks!

HARRY S. on

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ALI E. on

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ZEYU L. on

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Milena S. on

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CLAIRE S. on

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The location was hard to find and a very small, unofficial looking office but the equipment was in good shape.

JEFF G. on

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Lindsey A. on

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We were ignored for more than 10 minutes upon entering the office. It took more than 30 minutes to pick up a reserved truck. Customer service was entirely non-existent.

JULIUS B. on

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Gerald L. on

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LIJING Y. on

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The customer services representatives are very helpful. But the furniture pads are not very clean, as expected.

Mahmoud E. on

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Karen B. on

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Very helpful staff. Thanks, will rent again

Kathleen R. on

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Christopher W. on

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Manuela S. on

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Julie M. on

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TISHA M. on

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It was very difficult to find a spot to park a large truck. The lady in the office said her network went down and was sitting in the dark so we didnt know where to park the truck or even where to place the keys. Finally found a spot for the truck after many difficult maneuvers and then went walking around the building to figure out where to put the keys. They lady in the office finally came to the door when we were reading signs to see if anything said where to drop keys.

ROBERT M. on

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the customer service for reservation was rude.my reserved trailer was rented before i picked it up.I dont think I Will be doing my big move at the end of the mounth with U haul....

Douglas R. on

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Open earlier

DAWN L. on

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Casey H. on

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TAO D. on

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The left door was loose. Rain can leak into the truck.

Ye Eun P. on

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KRISDA C. on

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CATHERINEWJ A. on

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Antoinette B. on

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This facility was fine but I requested South State Street because that's where we were. When the reservation was completed it showed as Plymouth Road extra miles that I paid for, U-HAUL did that. We ordered 12 pads but only received 5. In the end my billing was adjusted to compensate for the errors. So I need to say I'm ok in the end.

Robert F. on

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John M. on

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Elizabeth K. on

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Terrible customer service. Make sure your tank is filled up to 5/8 full before you leave and tell them if it isn't so they can't try to screw you over in the end.

AMY T. on

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Woman running office was extremely rude over phone & in office. She was upset because I had called the stock n lock number instead of the haul number. Two cats present in office climbing over paperwork and computer. Dog barking from behind baby gate in doorway.

JENNIFER H. on

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Neeti B. on

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do we have to sign and return the bill u haul sent us over email?

Yuanhao Z. on

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BOSUK H. on

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easy to use moving truck!! recommend it!

Gunho K. on

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Shane L. on

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Service was great however first impression from the office did not support this. A revamp of the office would give customer more confidence in the "adventure" they are embarking on. Moving is stressful enough not need to start off adding more.

ISABELLE H. on

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STEPHEN S. on

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Minnie F. on

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Timothy M. on

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BRIAN H. on

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This location was closed when we got there exactly at 5 - the posted closing time. We dropped the key &contract in the drop box & left the truck in the (very small) driveway.

TAI-CHUAN O. on

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24 hours drop off is great.

ARKISHA H. on

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Very hard to find and get in contact with.

Jong N. on

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Fangzhou L. on

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TAYLOR L. on

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The hours are rather limited.

ALI B. on

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Very courteous staff!

NATHAN M. on

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Christine J. on

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EAMONN S. on

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Patrick E. on

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Convenient location next to the north campus. Location has storage units for rent that could be an extra advantage if moving stuff to long term storage. Office was extremely hot and unpleasant to wait in. Being so hot inside I was surprised it didn’t smell.

ray R. on

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Owner disappeared in the back for quite a while to proces paperwork. He should have informed us of what he was doing in the back and how long he expected it to take. I don't like to have people disappear for many minutes with my credit card in hand. Ideally all transactions shoudl be performed in front of the customer. That said, the owner was helpful in getting us hooked up and on our way.