Customer Reviews for CB Auto Repair & Air
(U-Haul Neighborhood Dealer)

Rating:

5.0

great service from a local u-haul location

Rating:

1.0

My booking was for 9am. Nobody showed up at this car body shop until after 930. After the fact, they couldn’t locate the keys to the vehicle. I finally left the lot close to 10. I just received a voicemail three days ago that said I needed to “return the truck immediately and this foolishness had to come to an end”. I was so confused because I returned the truck ON the day I rented it, and earlier than scheduled to be returned. The car shop failed to check it back In after my use.

Rating:

4.0

Great customer service, very helpful and efficient.

Rating:

1.0

I broke down last night with my kid after 9 oclock last night. The gas gage apparently was broken. Gas gauge was reading like it was full when I got it, but all of a sudden, it went on E, and it just stopped. Sat there for 45 minutes waiting on a service person and state patrol came to the rescue. They attached a tow strap and pulled us off the freeway. Then the officers took us to the gas station, I had to buy a gas can ($21) and then went back, put in the gas and it started. Then went the gas station, put $30 more dollars in it. We still went and got the last load and got home after 1am. Just unloaded it this morning. Now you guys charged me an extra $50 on top of what my original amount. I have text conversation from your dispatch during the whole incident. I was very patient and polite during the whole situation, then I just got my final bill for 147 dollars. I mean, you gotta be kidding me. I alone put $55 in the damn gas tank cause apparently there was no gas. I am not happy

Rating:

1.0

The whole experience was a disaster. The truck was old, decrepid, and filthy. The steering wheel is literally falling apart in your hands, gas mileage is horrendous (like 5 miles/gallon), drivers door doesn’t close easily and I could on. Never again going to u-haul!

Rating:

1.0

It was a hassle to get my rental and they gave me the wrong vehicle and got charged for it and it was not my reserved vehicle

Rating:

3.0

I had a very difficult time with getting the U-Haul. The app wouldn’t capture my location, and it took me 45 minutes to check in. This was the same issue when I returned the U-Haul. The online check- in was very frustrating.

Rating:

5.0

Affordable pricing, loved that you had what I needed in short time, and it was well stocked, if needed.

Rating:

2.0

Simple preventative maintenance on your rental equipment would be a good start. Had a tire blow out and when I got to my destination it appeared another was ready to blow

Rating:

3.0

I would recommend, however, I was not told that no one would be there when I returned the truck. I had to download the app and waste my time, which is valuable to me, if not anyone else, taking numerous photos and answering questions. I did not know where to leave the key until the landlord of the building happened to come by. The process to reserve and pick up was fine but drop off ruined it.

Rating:

5.0

Truck needs alignment

Rating:

5.0

all good, service was well informed & processed.

Rating:

5.0

All went vvery well.

Rating:

1.0

It was an impossible location to find when we picked up the truck. Without any clues, we finally found it as the back of the block inside some sort of repair shop. Very poor location to find. The location at which we were told we could pick up the truck was changed and the different location was much less convenient.

Rating:

1.0

My information was stolen someone used my card as fraud

Rating:

5.0

Greg was great to work with. Good attitude and helpful.

Rating:

3.0

Improvements should include making sure the interior of the cab is clean and does not have a sticky floor. Making sure the windshield is clean would be helpful as well. Thanks.

Rating:

3.0

Uhaul contactless pick up was a horrible experience. Next time will pick up with location staff. Over all experience was average.

Rating:

3.0

I didn’t receive the furniture pads as requested and charged for. The checkin through cell phone was a complete nightmare and I was over charged by $104.00 for the rental. I had to night drop the truck. The drop box is located in a very dark part of the location and I was frightened when I had to drop the keys, as someone could have been waiting in that area to rob me. Drop box needs to be moved.

Rating:

5.0

Very relaxed and awesome

Rating:

2.0

I would say they should go to a place of business that is open on fridays and saturday mornings to take care of any issues the customer might have. My trailor tire had separation in it's tread from the first mile. I purchased a new tire in Grants NM.

Rating:

5.0

thank you..... great service.... quick and easy

Rating:

4.0

Great and friendly service! Very informative! We have rented from here before and will continue!

Rating:

3.0

Extremely rude people to deal with.

Rating:

5.0

Very smooth

Rating:

1.0

This was one of the worst customer service experiences I have ever experienced. I am sincerely in awe, given I know the Shoen family. They wouldn’t be pleased!

Rating:

1.0

Vet your third party venders better. Was at the location for 45 minutes trying to check in. Then the map was so poorly designed that finding the lock box was nearly impossible. When we finally found it the lock was on the wrong box and the code didn't work.

Rating:

2.0

App Service is very Bad. When i tried to return the van through app.

Rating:

5.0

The online check-in and check-out process is a nightmare it took forever.. according to the reviews many are having this problem with U-Haul website.

Rating:

5.0

The only thing I did not like was, at the end when I went to return the vehicle I didn’t realize that uhaul sent a text that stated I had to be at the dealership and press the return button on the text to ensure it was returned on time. Then the text went on to say I’d be charge an extra $20 if I didn’t do this. I had to drive back at night to press the locator on the text!

Rating:

3.0

The UHaul was not cleaned in the back but the inside the cabin was clean. The person getting g our co tract was good and at facility office was friedly

Rating:

1.0

Rented ahead of time and reservation was 30 miles away from my house stupid

Rating:

3.0

I’m not happy I’m waiting to hear if I was reimbursed for for contract 27136432 on 1/10/22 I returned it within an hour I wasn’t able to load the car. I rescheduled the trailer two days later.

Rating:

5.0

U-haul is just perfect. This was my first experience with U-Haul and it was smooooth!

Rating:

5.0

good

Rating:

5.0

The check in and return were very easy and quick. The employee who helped us was very friendly and great to work with! Will use this location again when needed.

Rating:

5.0

Keep up the good work love you Service

Rating:

4.0

it was very nice place. I will be back

Rating:

1.0

Was called day b4 and told to return to diff location across town. Lady said Uhaul drop off location would cover mileage and gas. Returned just below full line and was charged $28+. That’s nine gallons of gas. Ridiculous and lied to. Will contact BBB of AZ

Rating:

5.0

Super easy to pick up & drop off. Loved this location!

Rating:

5.0

Great Service

Rating:

3.0

Keys were a little difficult to locate in relation to the truck itself.

Rating:

5.0

Nothing

Rating:

5.0

Honestly I feel the overall experience was pretty darn well orchestrated. A bit of a treasure hunt for key and location but the photos really helped me out. I would rate this overall online, including invoice, a strong 9.4 John

Rating:

1.0

I was charged $25 for not folding 6 moving blankets. I was not informed prior to renting the truck that this was a requirement. They charged it as a " Cleaning Fee" which is considered a service in AZ. They also charged me a sales tax on the "Cleaning Service" which is a direct violation of AZ state law.

Rating:

1.0

Tank was half full at pickup. Inside of truck was dirty and not wiped down. Had to wait 35 minutes for someone who knew how to process my uhaul order get to work. Got an appliance dolley when I ordered a regular one.

Rating:

5.0

Mirrors and windows should be cleaned otherwise everything else was clean

Rating:

5.0

Thank you!

Rating:

1.0

The gaz indicator was below 7/8, and the contract said 7/8. Unfortunately I realized as I was already on my way. I was at my 3rd day of a 4 day move and I was not going to go back to show to the manager. I took a picture if that can be used as a proof. I put 5 gallons of gas to refill to the same level I got it. But the manager charged me for 2 gallons of gas. Really! Not very honest this u-haul company. You milk ever penny you can out of us. Terrible company. I wish there was real competition.

Rating:

2.0

This was a huge hassle and not worth the money. Nothing went smoothly, my pick up was delayed, and I regret having booked uhaul for this move.

Rating:

4.0

Great service and Chuck was very helpfull,...

Rating:

5.0

The truck was outstanding, but the tow dolly was old and scratched the front spoiler on my car.

Rating:

3.0

I dropped my truck off on Saturday and Monday morning it as never checked in, which obviously was very concerning. I had to drop off in person because my phone was dead.However, after I contacted the location, the owner was extremely helpful and friendly.

Rating:

2.0

Better social interactions with customers. They made me feel super awkward and weren’t friendly or accommodating in any way.

Rating:

1.0

The owner didn’t wear a mask and was 30minutes late. There was also a chip on the ground from the previous renter. The main thing was the late and no mask though.

Rating:

3.0

Make sure fuel is checked correctly before charging customer. Vehicle was returned with full tank and still got charged for fuel. Will think twice before renting again.

Rating:

3.0

Hard to locate truck/key box. Took more time than desired.

Rating:

5.0

Staff were helpful and efficient. The whole experience was great from start to finish.

Rating:

5.0

Saying the truck is $20 is a bold face lie.

Rating:

3.0

I couldn't find the place and when I called they just said to leave the truck next to another uhaul. No one came to check it or to greet me.

Rating:

2.0

There was no one inside when I dropped off. No one went over the chargers or inspected the vehicle together. However, it was an easy drop off

Rating:

3.0

Some one from UHaul corporate asked me to drop the truck here instead of Carefree office and said I could bring the truck in with 1/2 tank instead of filling it up as a concession to get me to drive 34 miles.The local guy apparently didn't get the message as he charged me for a full tank! Not good!

Rating:

5.0

Easy to find and easy to pick up.

Rating:

5.0

Nothing, all great!