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David B
Customer Reviews for CC Wraps
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a drop-off pick-up location only. There were hours on the website that said they were "open" until 5pm. We arrive before 5pm and no one was onsite. The app was COMPLETELY confusing with the drop-off process. I had to make 5+ phone calls to multiple U-Haul numbers to get someone that knew what they were doing to close out the reservation. I have serious concerns with ever working with U-Haul again.
JONATHAN CNot try to charge a full tank of gas when it didn't come with a full tank
Erin SEasy drop off. Great experience.
David ANo personnel to help me. Did self drop off. Location itself had no problems, but I’m extremely frustrated that I was no able to drop off at the location where I signed up to drop off. You guys changes my location without even consulting me. Had to drive an extra 15 minutes and was charged for miles I did not intend to drive.
Samantha RNothing. It was all good 👍🏽
KEITH GI was turned away at initial location 4600 Madison Rd. Cincinnati because I was dropoing off trailer and not a truck. When hours from home and not familiar with area, makes no sense to be turned away.
SCOTT WBe more clean and friendly in the drop of
HOPE RVery small and uninviting, but served its' purpose. The employee was kind and helpful.
Jessica SThe return process after hours was way too involved. I can maybe understand uploading a photo of the mileage, but the photos of the outside, calculating the mileage used, and downloading a whole app just to return a rental was crazy. It had already been a lond day and then we spent 30 more minutes actually DOING the return.
Hannah FNothing
Michael MNothing to improve. The place I picked up the truck where I got the U-Haul was clean the staff was very very
Gina BGreat team, knew me when I walked in. They made the drop off so EASY! Also friendly and courteous! Great experience.
John PI was completely satisfied ......these guys were great . Quick, efficient , polite
dan hI was charged a fee for after hours when the facility was open and I spoke to someone on the phone. They just said to check out online - the only option was to click Drop Off and all it said was to make sure gas was at right amount and drop keys in drop dox. Nothing more.
Johnnetta CThe original U-Haul I was given had a dead battery and it was very inconvenient as I was moving out of town. The chat feature on the app was of no help.
Tyler WConvenient location and nice lot. Great customer service. Keep up the great work!
Matthew RHad trouble getting the online pickup to work and had to call customer service. Frustrating, since each time we’ve used the truck share we encountered problems.
Patrick BOverall the online process is ok. Would be nice to have a more streamlined process for the web site UI. No complaints about equip, price or location
Mark WAwesome as always. Cost a tad more than I liked though.
Gregory DHave employees there to check in the truck, it’s hard for people who can’t use a smart phone.
Steven HWonderful service at location. Staff was great. Easy Transaction.
Danny NAs far as I could tell, this was a totally unmanned location. I had not intended to do self-checkout, and arrived during business hours to return the truck. No one was there, and no one seemed to work there at all. I found the self-checkout process to be difficult and stressful. Also, this did not feel like a safe location to wait to be picked up after I dropped off the truck.
Kenneth KFor whatever reason, everyone involved in my reservation (including myself and the personnel at the pickup spot) had trouble finding this dropoff location in U-Haul's system - in fact, it seems that very few locations come up as options through their internal search. This makes it incredibly Inconvenient, especially for an in town move where just setting the dropoff location as "city" is entirely too vague and counter productive. Really, this should be fixed for everyone - with gas prices high as they are, it should be be quick and easy to find the absolute closest dropoff location to minimize mileage.
David DI returned the truck on a three day rental a day early and checked it in online and put the key in the drop box. This location waited a full day and then “checked it in” in their system 30 minutes after the return time to charge me for an extra day…I had to spend 45 minutes on the phone to try to get the fraudulent $54 charge reversed and I’m told it will take 7 days to get the funds back.
sCOTT GThe truck we relieves had obviously engine issues and blew extremely hot air from under the das on driver side.
Levi T6410 Madison was fine, but that was not the location I requested. I requested an 8am pickup at 6004 Madison. It wasn’t until 10am that a representative transferred the order to 6410. I’ll be getting in touch soon to be reimbursed for those first two hours.
Andrew Hsomeone needs to check the speedometer for the van i rented. it said i was driving 100+ MPH when I was probably only going 50.
LESLIE PNone
ANTHONY FThat guy was super friendly and professional!
Jesse GThe process was easy and there was great fast service.
Michael PNone. Very easy to pick up. Location was ready for me with the truck. GREAT SERVICE!
Jeff SKudos to this location. The man there was kind enough to let me add air to my car tires.
ALEX CShawn of crystal clear detailing was very helpful.
Robert CThe best guy ive ever dealt with at uhaul. Real great business.
CAMERON SMobile pickup was difficult. Slow and kept glitches. Drop off was easy though: )
Troy FAfter a VERY frustrating day dealing with the Sharonville, Ohio U-Haul where we made our reservation (a month ago) we were finally sent to this site to pick up our truck. The employee, Sean, was very helpful. Sharonville office sent us to a distant business from Sharonville; this business was not open and after driving back to Sharonville, we were told to use the internet, which was not the thing to tell senior citizens. I was furious! Eventually we were phoned by another person from the Sharonville office (I think he might be the manager) who directed us to the above address for pickup, and reassured me that there would be an actual person to help us. He also said he would give us a discount for having had so much trouble. However, though things turned out okay, I will never rent from U-Haul again.
Westi BThe gentleman that helped me was friendly and quickly got through the online paperwork, hookup and inspection. Despite the incredible heat, he was smiling. Great job.
Chad PThank you for making life easy
mohamed bU-Haul app did not work at this location for mobile pick up. I had to go inside and talk to the attendant to finalize the pick up in person.
FILIBERTO AThe location manager was NOT helpful to resolve my situation and get me the code for the box. I actually went to the UHaul company down the road, who's agent was kind enough to call the UHaul service to get assistance and confirm that I had indeed paid, uploaded my driver's license and done all the "paperwork" (I was on a 45 min wait with customer service with no end in sight.)
Tami NUhal is always top notch
Mikel MGreat service!!!
CARLOS TGreat, convenient location. Friendly attendant. Easy return.
Charles MWhen I arrived I felt rushed by the attendant. I had questions about insurance and the condition of the trailer while he was processing on the computer. He answered me in condescending manner. At one point I said to him, "Thank you for pretending to be patient with me." He responded, "Well, I'm just trying to get you in and our of here, I have lots of other things to do." Quite rude, though done so with a pretended pleasant voice. The trailer was FILTHY DIRTY! The outside had a black film all over it. I cleaned it at my house before loading it, even rubbing against it would get clothes very messy. The inside looked clean, but it had only been swept. When I ran my hand across the floor it turned black across my palm. I had to wash the whole inside with Pine Sol to clean and sanitize before loading.
David EThis location was 1 1/2 hr out of our way to where we needed to go. It wants this locations fault. But the set up on uhauls fault. I shouldn't have accepting that location. But I didn't realize how far it was away from where we were going
Joy RThe mileage on our electronic invoice was wrong. We only had the truck about an hour and 10 minutes. When we got back to retun truck and discuss it, no one in the office to talk to. We were charged for 8 miles too many. Overall the whole experience was too digital and without human to discuss things with. Older clients without smartphones have zero chance of dealing with anyone to help them. Very disappointing. Overcharged!!!
Mike EI have always received excellent service at this location, they are close to my house and have always met my needs. Would recommend to anyone!
Jeffry BThe local customer service and location was awesome. Centralized Uhaul was an unorganized mess. They relocated my pick up and made errors on equipment requested. Thankfully, the local crew pulled thru and made it a good experience.
KIRK MSimplify the return process. Update the availability of the uhaul size requested. I was forced to take a 26 ft truck when I had only needed a 15ft. I was sent to this location from another site where I had attempted to rent the truck I needed. Additionally trying to return the truck and report the time it was returned was unnecessarily difficult and confusing.. I went to the site but there was no clear option to select return uhaul and when I called the number I was transferred then placed on hold and in that time discovered there would be a 20 dollar convenience charge. I managed to turn in the keys but simply left without speaking to anyone. The location was closed and I was in a bad area and desperate to leave as soon as possible. I’ll never rent from uhaul again. I’m quite sure I’m entitled to money back, but am currently furious with this company and need to cool down before pursuing what I believe will be a bigger hassle than the one I had while renting.
Kristen MSuper easy and convenient ...very nice staff
UCHE AGreat customer service – very helpful. Would be happy to rent here again.
Matthew R