The location manager was NOT helpful to resolve my situation and get me the code for the box. I actually went to the UHaul company down the road, who's agent was kind enough to call the UHaul service to get assistance and confirm that I had indeed paid, uploaded my driver's license and done all the "paperwork" (I was on a 45 min wait with customer service with no end in sight.)Tami N.
Trailer Rental & Towing in Cincinnati, OH at Crystal Clear Detail Marine & Service
(U-Haul Neighborhood Dealer)
Cincinnati, OH 45227
(1 miles east of Red Bank on the left across from Sunoco)
Services at this Location:
- Mon: 10 am - 2 pm
- Tue-Fri: 9 am - 5 pm
- Sat: 10 am - 2 pm
- Sun: Closed
Special Operating Hours
- 5/29/2021 - 5/31/2021: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Cincinnati, OH 45227
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Uhal is always top notchMikel M.
Great service!!!CARLOS T.
Great, convenient location. Friendly attendant. Easy return.Charles M.
When I arrived I felt rushed by the attendant. I had questions about insurance and the condition of the trailer while he was processing on the computer. He answered me in condescending manner. At one point I said to him, "Thank you for pretending to be patient with me." He responded, "Well, I'm just trying to get you in and our of here, I have lots of other things to do." Quite rude, though done so with a pretended pleasant voice. The trailer was FILTHY DIRTY! The outside had a black film all over it. I cleaned it at my house before loading it, even rubbing against it would get clothes very messy. The inside looked clean, but it had only been swept. When I ran my hand across the floor it turned black across my palm. I had to wash the whole inside with Pine Sol to clean and sanitize before loading.David E.
This location was 1 1/2 hr out of our way to where we needed to go. It wants this locations fault. But the set up on uhauls fault. I shouldn't have accepting that location. But I didn't realize how far it was away from where we were goingJoy R.
The mileage on our electronic invoice was wrong. We only had the truck about an hour and 10 minutes. When we got back to retun truck and discuss it, no one in the office to talk to. We were charged for 8 miles too many. Overall the whole experience was too digital and without human to discuss things with. Older clients without smartphones have zero chance of dealing with anyone to help them. Very disappointing. Overcharged!!!Mike E.
I have always received excellent service at this location, they are close to my house and have always met my needs. Would recommend to anyone!Jeffry B.
The local customer service and location was awesome. Centralized Uhaul was an unorganized mess. They relocated my pick up and made errors on equipment requested. Thankfully, the local crew pulled thru and made it a good experience.KIRK M.
Simplify the return process. Update the availability of the uhaul size requested. I was forced to take a 26 ft truck when I had only needed a 15ft. I was sent to this location from another site where I had attempted to rent the truck I needed. Additionally trying to return the truck and report the time it was returned was unnecessarily difficult and confusing.. I went to the site but there was no clear option to select return uhaul and when I called the number I was transferred then placed on hold and in that time discovered there would be a 20 dollar convenience charge. I managed to turn in the keys but simply left without speaking to anyone. The location was closed and I was in a bad area and desperate to leave as soon as possible. I'll never rent from uhaul again. I'm quite sure I'm entitled to money back, but am currently furious with this company and need to cool down before pursuing what I believe will be a bigger hassle than the one I had while renting.Kristen M.
Super easy and convenient ...very nice staffUCHE A.
Great customer service â€“ very helpful. Would be happy to rent here again.Matthew R.
The 5'x8' trailer I was picking up was hooked up & ready to go by the time the paperwork was done!Jeff B.
No drop box, no indication of where to leave the vehicle. I spent 18 minutes on the phone with Uhaul upon dropping it off and nobody could figure out where the key drop off was.Brian R.
Ensure that they have their login information for the U-Haul System. Employee/Owner could not remember the password to login and retrieve my reservation. Not that this is this locations fault, but there were damage marks all over the truck as well as a large crack in the windshield. The dealer that I returned the truck to the as surprised they even allowed the truck to be driven. I also had major issues when changing from Drive to park to reverse. The shift bar was very loose.Aron A.
This is in a good location and the facility was fine.Cloe H.
This location was fine but it was not our original drop off location. The original drip location was 6008 Madison Rd. However upon arriving there, there was nowhere to drop a uhaul and no key drop box. It was a small building on a busy street with no parking lot. We had to wait on the side of the road for over 40 minutes while I called uhaul customer service for help. I talked to three different people and the first two just put me on hold and never came back to help. The third person finally helped us find a legitimate drop off location. Overall this process was one of the worst experiences of my life. I will do my best to never rent from uhaul ever again and will encourage all my friends and family to do the same. Some serious changes and investigation need to go into these so called pick up and drop off locations.Taylor J.
Efficient and courteous attendant.Robert M.
I ordered and paid for pads that were not in the van. That was disappointing.Andrew S.
Very professional and polite! Well done!Matthew B.
Small building was locked. Used drop box.Roger C.
They were parked very close to each other which made parking it back in a little hardAustin D.
It was awkward to have to pick up a truck from an old car detailing garage when I wanted to pick up the truck at a storage unit behind my residence that was a U-Haul location. Also the trailer I reserved for my vehicle to tow, the wheel wells were too high and I could not open my car door after loading it on the trailer. I had to leave my window down the whole trip and climb out of my car like a nascar driver. The previous time I moved I had no issue getting out of my car.Mitchell F.
Everything was perfect from start to finish !Gene T.