Customer Reviews for Cabello Store
(U-Haul Neighborhood Dealer)

563 reviews

2302 Guadalupe St   Laredo, TX 78043
(W Of Hwy 83)

(956) 722-3934

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 3 pm

Services at this Location:

Contact Us

(956) 722-3934

2302 Guadalupe St
Laredo, TX 78043
(W Of Hwy 83)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Sable M. 
Rating:
5.0

Customer did not leave a comment.

Victoria V. 
Rating:
3.0

Customer friendly but U-Haul was dirty other than that was great

Maria M. 
Rating:
4.0

Customer did not leave a comment.

Justin M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
Rating:
1.0

The representative from Cabello Store was not understanding of my situation concerning the return date of the equipment. He was very rude over the phone and I would not recommend this place to anyone.

Cesar L. 
Rating:
2.0

Truck was dirty when I recieved it, the app wouldn't let me upload the pictures needed, had to customer service to let them know I dropped off. Then the location calls me 12 hrs after drop off asking for the truck. Very upsetting

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

Brenda Anell G. 
Rating:
5.0

My dad said the people were very very helpful was a happy experience

ashley C. 
Rating:
5.0

Customer did not leave a comment.

ELVIS B. 
Rating:
1.0

employees or owner, who ever they were, seem to like to make false arrangements towards your policies, the woman there said i could use my mothers ID without her being there, since my mother was still going to be at work, they wanted to charge me 60 for a deposit the next day and made it seem like, it was a bad thing to use my debit card, they also said they wouldnt charge my debit card until after i was done, we got charged almost right away that day, had no mention we needed to buy the plug for the lights, so we can take the trailer from the lot, and were forced to buy yours, which is commercial/consumer theft, all in all, it was a very bad experience, i was forced to use my own ID which i didnt have , had to get my pregnant wife to send me the pictures, she almost fell and who knows what mightve happened, highly recommend a change of management and employees, this is not how you do business

Mario Erie G. 
Rating:
5.0

Customer did not leave a comment.

Crystal O. 
Rating:
5.0

I really appreciate the courtesy they give to their customers. Are always there to help their customers and explain every detail how they charge. They hide nothing!

Jonathon G. 
Rating:
5.0

great customer service specially from the girl with the red hair

ALFREDO G. 
Rating:
3.0

The trucks cabin shouldve been cleaned.

MARCO A. 
Rating:
3.0

Rental area is really dated and not very appealing. There are few options in Laredo for truck rentals- I figure they know we have no choice. Equipment - truck - was neat and clean and staff was helpful.

Claudia S. 
Rating:
3.0

Be honest to client on the phone. I called first and specifically asked for a smalll size pickup , no box truck because i am truly one of the worlds worst drivers and I knew the box trucks would keep me in constant stress. she said nothing was amiss when i got there until after she got my money and then let me know my only option was the box truck.. Honestty is always best fir everyone involved. For instance i am on 3 different strong "controlled medication due to diagnosis of sever generalized anixety disorder,depression with past suicide attempts,ptsd, and severe manic behavior when i do not take my meds or do not take correctly.

Aleesha J. 
Rating:
5.0

The service was very good

SIMON S. 
Rating:
3.0

They were a little slow on delivery. Also the air conditioning did not work. It would be a good idea for the location to check all functions before delivering the vehicle.

CHRISTOPHER H. 
Rating:
5.0

Seguir con el mismo servicio de exelencia

JOSE A. 
Rating:
4.0

Customer did not leave a comment.

Miguel Angel Jr M. 
Rating:
3.0

The address indicates that the drop off is at the Cabeklo Srore. Thee is no sign I could see for this. I got lucky and saw several UHaul truck in the adjacent lot so I assumed I was in the right place. The turn in process is very effective

JEREMYROY W. 
Rating:
3.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
1.0

Customer service

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

Brenda Anell G. 
Rating:
5.0

Excellent customer service! Highly recommended.

Paul Alejandro S V. 
Rating:
5.0

Customer did not leave a comment.

Maria Sonia J. 
Rating:
1.0

make reservations easier..dont put pickup is available 24/7 then you have to wait until your open to receive vehicle. people make plans with the time they reserve.

RUBEN A. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
2.0

Customer did not leave a comment.

ABRAHAM H. 
Rating:
4.0

Very friendly and helpful.

de W. 
Rating:
5.0

The staff were SUPER!!! Competent and friendly.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Victor Manuel P. 
Rating:
4.0

Very nice and helpful employees. The return process was easy and fast which was greatly appreciated.

Eduardo P. 
Rating:
5.0

Excellent customer service. Friendly staff greeted me with professional etiquette.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

JASMINE G. 
Rating:
5.0

Customer did not leave a comment.

WILEEN B. 
Rating:
5.0

Customer did not leave a comment.

AXEL L. 
Rating:
3.0

Uhual had bird droppings all over it was dirty I had to go to a car wash before loading.

Raul D. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Ricardo G. 
Rating:
5.0

No Comment excellent Service

George T. 
Rating:
5.0

Very helpful, bilingual service.

berker A. 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
Rating:
5.0

Customer did not leave a comment.

NELSON M. 
Rating:
5.0

Customer did not leave a comment.

Rita S. 
Rating:
3.0

They charged me for a whole extra day just because I was late 21 minutes and wouldn't even at least not charge me for the second day of insurance or let me continue to use it if I'm being charged a whole day extra

osmond uriel C. 
Rating:
5.0

Keep the female working the reception area Friday 4/13 all the time. Shes absolutely gorgeous if you don't have a big hit me my names albert pena 9566013614......

Alberto P. 
Rating:
3.0

Truck was dirty and the back had roaches

JESSE L. 
Rating:
5.0

Excelente Servicio

Luis D. 
Rating:
5.0

Great service!!

MANUEL R. 
Rating:
2.0

My gosh, y'all need to be more professional! I got a call for corporate in Corpus Christi saying my truck would not be available after all THE NIGHT BEFORE MY MOVE!!!! What? Thankfully, I called the actual store and they confirmed this was wrong. I still panicked so much though. The people at the store were nice though. The uhaul was very dirty. Also, the address is wrong everywhere, including your website. I would not rent here again, sorry.

Julian E. 
Rating:
4.0

Customer did not leave a comment.

Silverio G. 
Rating:
5.0

Awesome

JOSE P. 
Rating:
5.0

Every thing is correct nothing to say

Jesus G. 
Rating:
5.0

Customer did not leave a comment.

isaac P. 
Rating:
5.0

Friendly and Excellent customer service

OSCAR N. 
Rating:
5.0

Customer did not leave a comment.

Brett anthony G. 
Rating:
5.0

Customer did not leave a comment.

Alfredo G P. 
Rating:
5.0

Excelente service

Miguel Angel L. 
Rating:
4.0

Customer did not leave a comment.

MELANIE B. 
Rating:
1.0

Customer did not leave a comment.

Eli M. 
Rating:
5.0

Customer did not leave a comment.

Dalia C. 
Rating:
5.0

Customer did not leave a comment.

Ernestina L. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN V. 
Rating:
1.0

Include my furniture pads and dolly. I needed the dolly to carry heavy equipment.

David R. 
Rating:
1.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Mildred S. 
Rating:
3.0

Rental trailer was not available where I had reserved it. Had to go to another facility to pick it up, plus U-Haul didn't have the size a had reserved. Had to go with a smaller one which was not sufficient at all. However the U -Haul was clean and handled very well. I would like the opportunity to speak to someone in regards to these incidents. It just made my trip to lengthy and frustrating Thank you Allen (956) 286-6302

allen J. 
Rating:
5.0

A+ customer service. Clerk and workers very helpfull

Israel P. 
Rating:
4.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Great customer service highly recommended.

Cesar javier R. 
Rating:
3.0

Equipment was in rough shape when rented

john R. 
Rating:
5.0

Customer did not leave a comment.

JOCELYN M. 
Rating:
5.0

It was a great experience and with my son going to college here, will use them again if he decides to move apartments again.

David E. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

Uriel S. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

Cabello was very professional and they hooked up the trailer to my truck for me. Explained everything and very helpful.

BRYON Anderson A. 
Rating:
4.0

Customer did not leave a comment.

Shane P. 
Rating:
5.0

Customer did not leave a comment.

Oscar C. 
Rating:
5.0

Customer did not leave a comment.

Noemi G. 
Rating:
5.0

Great job good vibe

Jose Ventura O. 
Rating:
5.0

Thank You excellent service

JOSE L. 
Rating:
3.0

The requested equipment was not in the truck at the time of pick up. I had to enter the office and ask for the equipment. So it was not completely contactless.

William G. 
Rating:
5.0

Customer did not leave a comment.

Ramon S. 
Rating:
5.0

ensure that the wheel straps are tied down securely upon customer pick up.

JESUS L. 
Rating:
5.0

Customer did not leave a comment.

URIEL S. 
Rating:
5.0

Customer did not leave a comment.

Jose Gaudalupe R. 
Rating:
5.0

Customer did not leave a comment.

Sergio M. 
Rating:
5.0

Customer did not leave a comment.

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

Angel Delwin S. 
Rating:
5.0

Customer did not leave a comment.

urie S. 
Rating:
5.0

Customer did not leave a comment.

urie S. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

ok

Jose O. 
Rating:
5.0

Customer did not leave a comment.

Dagoberto D. 
Rating:
5.0

Extremely friendly and professional staff.

tony A. 
No reviews have been submitted for this location.

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