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Tammy J.
Customer Reviews for Cache 21 Mini Storage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely great service, staff are so kind and very professional. Clean and safe equipment as well as the storage facility itself too.
RICK S.Staff was very friendly and courteous a pleasure to deal with them
Marilyn L.The staff was courteous and knowledgeable; the process was fast and straightforward, veryhappy with your service, thanks!
GABRIELA A.Absulutely nothing. Had a very pleasant experience. Polite , knowledgeable employees
LESLIE L.1) The seats were fabric instead of leather and full of hair (human/pet) stuck to them. I had to lint roll the seats before I could use it. 2) There was this slight confusion with the estimate. Please have the estimated “Addl. Kilometres†removed from original estimate/sub-total, as this is indicated separately at the bottom.
GANESH M.I was told to pick up the truck at the wrong location. It resulted in a significant delay in starting my trip. The truck was left in a extremely dirty condition and the fuel was not filled.
Larry O.The cube truck was perfect and got the job done! My only issue was with the blonde women who worked at the front desk. She was very rude and came across as prejudice with her passive aggressive attitude / micro aggressions. Not friendly to deal with at all. Would never recommend any of my Indigenous family and/or friends to ever go to this location ever. Thank you.
Hailey P.The truck was exceltionally clean, however I'm not sure it would pass a roadside safety inspection. I understand the truck is not new and is used often. The steering was absolutely horrible with extended "play" and the transmission felt like it could fall out of the truck at any time.
Debbie C.The parking lot is extremely small. Hard to park a large truck in
Natasha L.Made our move seamless
Alanna D.Absolutely amazing customer service with a smile! Answered any and all questions I had promptly! And to top it off very quick and convenient service! Brand new, very clean and well maintained rental vehicle. Drove very smooth. Would definitely recommend :)
Lorenz P.The ladies behind the counter at the Luckakuck location were absolutely lovely to deal with.
Terry B.Nothing. It's perfect
Juan E.Great overall experience. The two girls at the front were super nice and inviting, helped me greatly and made me feel welcome.
andrew E.Our experience at U-Haul was wonderful
Jessica P.(1) The agent I dealt with, I regret I cannot recall her name, the younger of the two, reddish hair, was young, friendly, knowledgeable, and thorough, very comforting to deal with. Just plain sweet. The other agent sitting nearby seemed equally great to deal with, so my compliment is not a knock on her in any way. (2) The truck I used has a flaw. I am 6'2", and my knees were really jammed up while sitting at the wheel driving in snow, in the dark. The lights are turned on/off by a round dial that you turn with your hand, located on the panel to the lower left of the steering wheel. THREE times, my left knee caused the lights to go off until I could manually turn them on again. The third and final time, I was on Canada Hwy #1 and came close to hitting the divider. I screamed because I thought I was going to hit it. It is very unnerving, and a very poor location choice. The seat, in general, even pushed back to its furthest point, needs to be able to move back more.
Tom V.It was a great experience...wouldnt change a thing...thank you
Tamilee B.It was a very easy & smooth experience. So appreciated that as Moving is never easy
Nancy G.Friendly staff good experience
JONATHAN V.Great customer service. No problem recommending to others based on my experience.
Darren M.Everything was excellent
Angela M.Nothing. Customer service was great, vehicle was clean and ready to go when I arrived.
BRIAN W.Run the details by the customer when renting. The last uhaul place i rented, the lady went over with me on the paper and to the truck as well making sure everything was in place.
Jay Ryan G.Very friendly! Will use them for my in town move next year.
CATHERINE J.The representatives were courteous, professional and knowledgeable. No concerns to report.
Reza M.On-line, I ordered two furniture dollies, but did not discover until at the location that none were available. THIS WAS A HUGE PROBLEM! It wasted a lot of time and unnecessary hauling of boxes, i.e., one at a time. The website should have noted that these were unavailable before proceeding with the booking. If I had known that ahead of time I would have booked somewhere else.
Curt IVan H.The lady was rude and ignored us after we were a bit late
James O.The muffler rattled, windshield cracked and full of bug guts, tired out of balance, almost didn't make it up a hill. Was told hours before picking up our truck we had to drive AN HOUR to get it, and then GOT BILLED FOR GOING OVER THE MILEAGE, are you kidding me. So disappointed. Not our fault we had to drive an hour longer due to your negligence of misplacement of the truck we rented months prior.
Jason B.Disappointed when I showed up an hour after my original reservation time only to find out it had been canceled. Fortunately a truck was still available and I could get my move done. Recommend you make an attempt to contact the client before canceling. Moving days are stressful enough without this surprise.
chad D.The windows on the 15ft truck were quite grimy inside. Otherwise the vehicle was very good and drove quite well, up and down the Coquihalla Hwy.
Dave W.Your front counter staff were very nice and efficient. Everything was great.
mike S.Rental was good. Truck could use an alignment. And the back floor near the tail gate has a metal square that dips when stepped on. Would be nice to discuss this with a phone call. 604 799 2213
Stuart C.Easy pickup amd return.
Paul S.It was an excelente customer service at pick up and drop off. I highly recommend both locations. The rental was such an easy and stress free experience. Thank you Uhaul team.
Luz L.Everything was exceptional and it was a smooth rental overall.
Richard F.There was a warning light that the oil needed to be topped up (it was at 3%). Should have been done before we took the van. The most frustrating part, though, was the gas fill-up. It is impossible to accurately gauge how much gas to put into the vehicle after use. It makes much more sense to rent the van with a full tank and fill it up when finished. Trying to guess how much gas to put in inevitably leads to gouging the customer. VERY unhappy about this protocol and will not be renting from UHaul again any time soon.
David L.Nice staff, need to fix issues with 24/7 and UHAUL
Austin P.Very smooth process, easy to get set up and easy to return.
AnnAlise K.Service was efficient and excellent.
John C.Excellent customer service. Very friendly and helpful. Well done!
danny R.Great place great workers keep up the good work
Vallarie C.truck inside box was filthy, not swept or cleaned.
Barbara M.Very smooth process and helpful staff
David E.The staff there are the best! Their whole location is nearly maintained!
NANCY G.everything was great
Jerome J.Friendly staff.
Lyle P.Great service!! Thank you
Elizabeth W.Great service overall
WISDOM M.Explain the the process of returning of vehicle after hours ahead of time.
Victoria H.Really great customer service!
Elizabeth W.Such an easy turnin procedure! I highly recommend using this facility.
John F.Everything was great. The women who work in the office are very friendly, knowledgeable and helpful
Kim R.Cache 21 was great Renting from UHaul is an experience I don't plan to repeat. Too much hassle compared to others I have rented from
Stephen T.The girls there were so friendly and nice . Even though it was a beautiful late sat working they were so nice and cheerful, happy to be working and helpin go people . Hard to see that now days people loving their jobs … would def go back
David M.Fix your network
Roger F.The staff was fantastic! the fact that I won't recommend U-Haul has nothing to do with this staff. It is the U-Haul online system and all the issues I had with it right from the moment I booked my truck online. The statement came back to say I owed a different amount than what had been quoted. on the one side of the statement it said the correct amount and on the other it was almost double that.
Bruce W.