Customer Reviews for Cache 21 Mini Storage Ltd
(U-Haul Neighborhood Dealer)

438 reviews

45770 Luckakuck Way   Chilliwack, BC V2R4G2

(604) 426-0108

Location Hours

  • Mon: 10 am - 5 pm
  • Tue-Sat: 10 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(604) 426-0108

45770 Luckakuck Way
Chilliwack, BC V2R4G2

Services at this Location:

Location Hours

  • Mon: 10 am - 5 pm
  • Tue-Sat: 10 am - 4:30 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The 2 ladies were wonderful to deal with

Angela C. 
Rating:
5.0

The ladies that I dealt with were friendly and competant and I was on my way in a short time

Shane P. 
Rating:
5.0

Customer did not leave a comment.

MANINDER B. 
Rating:
4.0

Nothing

Garrett G. 
Rating:
5.0

Customer did not leave a comment.

Makala P. 
Rating:
5.0

Inconsistencies in cost. Final bill and amount charged on MC different.

GREGORY S. 
Rating:
4.0

Customer did not leave a comment.

NEIL B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS A. 
Rating:
4.0

Customer did not leave a comment.

Liz S. 
Rating:
4.0

Customer did not leave a comment.

CHERYL V. 
Rating:
5.0

Your representative at this location went out of there way to outfit me with one of your units , thank you for taking the extra time to get me on my way quickly, I wasn't sure about reservation system and they took care of it for me , it turned out to be a great day :)

WILFRED M. 
Rating:
5.0

Nothing, you guys were awesome!

JONATHAN N. 
Rating:
5.0

Customer did not leave a comment.

Janice W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

HANS S. 
Rating:
5.0

Nothing, The people were pleasant and thorough.

Leora P. 
Rating:
4.0

Trailer availability, but that applies to most U-Haul sites across the lower mainland in BC.

DAN T. 
Rating:
5.0

Nothing, smooth service, friendly and the rental was fantastic.

JANET T. 
Rating:
5.0

Customer did not leave a comment.

SPENCER L. 
Rating:
4.0

Staff wasn't knowledgeable about the 26' truck. Couldn't answer questions

richard A. 
Rating:
5.0

Nothing, service was awesome!

ellen H. 
Rating:
5.0

Customer did not leave a comment.

Judy S. 
Rating:
5.0

Very helpful and processed documents quickly so I would be on my way.

RONALD M. 
Rating:
5.0

Good experience picking up the vehicle, the lady working was very pleasant and efficient

TERESA H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
2.0

Original drop off location told me I couldn't drop off there. This location had to ask permission. Was a very annoying experience

ADAM G. 
Rating:
5.0

Everything about the rental was fast & easy. Very pleasant staff.

ISLAY S. 
Rating:
5.0

The truck was clean but we experienced a leak in the ceiling over the cab ("Grandma's attic") and some of our boxes were wet from the rain. Also, in the middle of the mountains, the engine light came on for a while but eventually went off again and nothing seemed to be wrong with the truck, but it was worrisome. Otherwise, a good trip.

David S. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

NICOLE P. 
Rating:
5.0

Very courteous and efficient when we needed a rental short notice !! Would highly recommend!!!

COLIN T. 
Rating:
5.0

excellent counter persons...very friendly, explained everything, followed safety protocols. Van drove well and appeared to be well maintained. Thank you, Scott

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Cale P. 
Rating:
5.0

Can not think of anything that would improve already excellent service.

Garry H. 
Rating:
5.0

This location offered the best experience I have ever had with a uhaul franchise, top notch service.

SHAWN S. 
Rating:
1.0

I went there and was told I was at the wrong location. I got a call on Friday but they didn't say anything when I picked up. Just a call center noise and no answer. When I did the online check in I wasn't told the location had changed. Terrible experience.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

DAVID Q. 
Rating:
5.0

The lady we connected with when picking up our rental was lovely. She is really an exceptional representative for UHaul.

Dawn G. 
Rating:
5.0

The young girl that was working at this location was absolutely outstanding in her interpersonal skills and customer service. For that reason alone I will recommend this location to anyone! It's very rare to find good customer service in this day and age, outstanding job to your employee!

GARNETT G. 
Rating:
4.0

Truck smelled like smoke but the customer service was very friendly and helpful.

Dylan D. 
Rating:
3.0

Customer did not leave a comment.

MARITTA S. 
Rating:
4.0

Put all the blankets in a plastic bag

YOUNG Y. 
Rating:
1.0

Worst experience of my life. Sat in the rain for 3 and a half hours waiting for a lockbox key that they never gave me. Rude manager. Told me my uhaul would be free. Charged me after I went to a new location. Than charged me when I was done for extra km. Will never rent a uhaul again because of this.

MILAN H. 
Rating:
5.0

Customer did not leave a comment.

Meleah D. 
Rating:
5.0

We had an issue with the rental not being available at the original pick up point but after we were redirected and given a rental within 45 minutes of the original time it was great. We really appreciate the resolution to our experience renting and the reduced final billing amount. Yes we would definitely recommend Uhaul to people we know. Thank you again. It was a great outcome!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

CLARKE S. 
Rating:
1.0

As usual my U-Haul experience was frustrating, slow and incompetent. Why I continue to hope your service delivery and processes should improve is beyond me. Why have an app or a website if I am still going to stand next to the van for 15 minutes “waiting for approval” when I have already booked online providing credit card info, drivers license and address. Now I have to provide 2 people that you will bother with rude phone calls on top of that! Only to be told this location doesn't offer using the app (after 15 minutes of standing outside). When I go and complete the process inside with agent I have to go through everything I did on the website and the app again. Why do you make doing business with you so difficult? I hope I never have to again, I would rather pay much more to your competition then ever deal with U-Haul. I will share this experience online, in person and for a very long time.

Carlo M. 
Rating:
5.0

Customer did not leave a comment.

LARRY WAYNE P. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

They were professional and efficient. Appreciated how they treated me. It was the truck I wanted and reserved.. which does not happen all the time. The truck was well behaved over a vey challenging stretch of Mountain Hwy.

David P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

Marianne P. 
Rating:
5.0

The ladies were very helpful at this location and I highly recommend them!

Irene C. 
Rating:
5.0

Great experience

L Keith B. 
Rating:
5.0

Customer did not leave a comment.

Mario P. 
Rating:
5.0

Customer service was amazing. We had an issue with closing that delayed getting the truck back in time and the staff was understanding and helpful! I highly recommend the wonderful women that work there!!!

Christina D. 
Rating:
4.0

This location was great. My only disappointment was that I reserved in Abbotsford several weeks ahead of the date and I had to go to Chilliwack to pick the truck up. I realize the kilometres were added, but I had to cover the fuel getting back to my home and the extra time and fuel getting out to Chilliwack. This is something the U-Haul company should be looking at....... shunters. Having the customer run around doing it is annoying

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Tyson C. 
Rating:
5.0

All went well.

Robert B. 
Rating:
5.0

After a few frustrating attempts to rent with 2 other rental places, this office was a life saver! Employees were helpful, friendly & professional. Excellent COVID procedures in office and the rental vehicle. Will go back here for future rentals and to buy their moving supplies. Thank you.

WENDY U. 
Rating:
1.0

Pick up was a nightmare. We were told we needed to pick up the trailer in Port Coquitlam, We live in Chilliwack. Finally, after much time spent in negotiations, we got a call that we could pick up a trailer in Aldergrove. It was an incredibly stressful rental. The previous year was great. Did a pick-up in Yarrow which was very convenient.

Mark H. 
Rating:
5.0

Everything was fine and the staff was nice and friendly

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

I fill the gas with $25 but after dropping I don't know ehy uhaul charge me $22 extra

Manpreet G. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
4.0

The online application was a pain

CALVIN C. 
Rating:
5.0

Customer did not leave a comment.

Lou R. 
Rating:
5.0

The location is easy to access and the staff are great to deal with.

LINTON W. 
Rating:
5.0

Kelly was amazing to deal with always have a pleasant experience with this location. The ladies are true customer service professionals!

ALICIA F. 
Rating:
5.0

Rental staff was very helpful. I appreciate their commitment to customer satisfaction. Instructions were clear and complete. Keep up the good work!

Donald D. 
Rating:
5.0

Ensure return after hours information is clear

Benjamin S. 
Rating:
5.0

Ladies at Cache 21 were very friendly, helpful and knowledgeable. They even took the time to explain that they've been wiping down the surfaces of the interior after each customer has used it.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Nothing. Everything was quick, friendly and convenient

Brian M. 
Rating:
3.0

Customer did not leave a comment.

Gregorio M. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

Customer did not leave a comment.

Alexandru M. 
Rating:
5.0

Customer did not leave a comment.

Dolores L. 
Rating:
4.0

Let them know before they arrive to pick up the truck, that their credit card will need to have double the amount of money on it than your quote says! I had to take time to drive to Canadian Tire to put more money on my card because I didn't have enough (even though I did have $10 more than your quote) Also, I got badly injured by the big hitch on the back of your truck & ended up in ER getting xrays! Thankfully, I didn't get any broken bones, but my L side is still very sore & I can hardly use my L arm. You need to make a bigger warning sticker on the hitch & provide some type of soft cover for the hitch, especially when people aren't even using it!

Joanna B. 
Rating:
5.0

Customer did not leave a comment.

Tisha A. 
Rating:
4.0

Although I had booked a second day two hours earlier, I returned the vehicle when I learned my entire basement was flooded. I was past my [prior] return time, and they were closing soon. The courtesy extended to process the return; was much appreciated when I was very stressed and frazzled. Thanks :)

Debra Lee M. 
Rating:
3.0

Customer service clerk was polite and efficient but I was delayed some time as the reservation and billing software wasn't working properly.

James C. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Just do not promised calling about the vehicle was returned but it was not the right one. Aside from that, your services was excellent! And would be highly recommended!

Romeo S. 
Rating:
5.0

Customer did not leave a comment.

Sandy F. 
Rating:
5.0

Fabulous place to go for your U-Haul/Moving needs. Our truck was clean, the staff are professional & helpful and they offer superior customer service. This should be your go to location in town. Thank you Cache 21!!

Nikkita C. 
Rating:
5.0

Nothing. Everything was perfect!

Bruce W. 
Rating:
1.0

Great service, very efficient and great vehicle all around. Happy to recommend

Keith H. 
Rating:
4.0

Your advertising is very attractive, but outdated bordering on false or misleading rates. I rented a cargo van at an advertised price of $19.95/day, an for about 6-hours use including gas and other charges the rental cost more than $160.00... how frustrated do you think I was? Do the right thing to modernize your business by bringing it into the 21st Century by changing your advertised prices to reflect real costs, or... reduce your final charge to reflect reality. It'll be a long time before I rent another vehicle from U-Haul, and only after thoroughly shopping for competitors in dire situations. Can you imagine $160 for a one-day rental... $160 x 30 days/mth. = loan sharking. It's too bad u-haul started out as something designed to assist people has turned into something rather ugly and deceitful.

RALF B. 
Rating:
3.0

We wish the agent can be little more friendly

Alonzo O. 
Rating:
5.0

Excellent customer service. Equipment was available on time and as expected. Very clean store front.

Roy L. 
Rating:
5.0

Customer did not leave a comment.

Cale P. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

blaine P. 
Rating:
2.0

Poor customer service, two large dogs roaming around in the office which is a little startling and a very dirty vehicle. When I mentioned how dirty it was, the person stated ‘it's winter so it's hard to keep the vehicles clean”.

Gerald G. 
Rating:
5.0

The ladies at the desk always have big smiles---great to deal with! A few more rental trucks/vans may be needed, particularly at month end.

Raymond N. 
Rating:
3.0

I just rented a DC4000T Truck. I do a lot of Rentals over the year. My last Invoice # 82024603 I rented a truck for a short 32 mile job. The gas was not quite at what the paperwork showed ( Line before full ) but I didn't think much of it. I put $20 in before returning. When I received my receipt they showed the gas level at the line before 7/8. I was charged another $23 for gas. That's $43 gas for 32 miles. I said before leaving I think something is wrong with your gas guage but obviously went without discussion. If the damn vehicles are burning through that much gas, I think their is an issue.

Luca P. 
No reviews have been submitted for this location.

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