Customer did not leave a comment.
lorna b
Customer Reviews for Cache 21 Mini Storage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Easy to rent online.
AALTJE VEverything was great! However, Alex Moving should be removed from the list of available moving labour. Just a waste of time. They set us up pretty hard at our moving day, just cancelled our request at the last moment when we supposed to start.
RUSLAN GExcellent location. Excellent staff. I'll be back
lisa gI would like to speak with a customer service re my recent charge with UHAUL and clarify the additional mileage charge.
CLARISSE DMake sure garbage from customers is removed before renting to the next person.
JO-ANN NWe first book 20 ft truck but then 2 days before our pickup date, we got call by scheduler that truck is not available then they give us 3 different options which were not practical for us . We live in abbotsford but they suggested us to pick truck from Kamloops /Kelowna . Then they suggested for ubox which they will deliver at driveway for a day to load in but we live in basement we do not own driveway, obviously our owner will not let us use drive way for whole day so this option did not work . Then they suggested to drive uhaul from Alberta to BC then BC to Alberta bu we already booked flight for one way so it was not helpful for us . Scheduler guy name starts with A ( i forgot his name ) he was so rude , unprofessional and had 0 sense of professionlism. When these options did not work , we decided to go to abbotsford uhaul office lady was so helpful she found one uhaul that was availbale in chilliwack . Thanks to her . So we picked uhaul from chilliwack , staff was helpful but my overall experience was not satisfied at all . Even in uhaul , it was a nice new cleaned truck but , left signal was not driving during whole driving .
Tajinderpal KActually, I found a service very friendly and was strongly recommend to other people
FRANKLIN FExcellent customer service
JOHNNIE SMy truck was ready at my pick up time. Staff were friendly and knowledgeable.
ALLAN TAgent was welcoming and quick to get his on your way.
KATHERINE WAmazing staff.
Artur DChange nothing. Customer service was perfect.
SAMUEL GWoman was very rude and gave ne lots of negative attitude. Truck had an issue with tires and had virtually no oil.
Jennifer EGave us the wrong size truck therefore all our stuff did not fit for a long distance move. We now have to make an additional trip 4.5 hours to pick up the remaining of our stuff
Kelly KNo personnel on sight, reception was bad which made a little hard to setup the return.
Felipe BPhysically check the gas tank level and mileage with customer. That was not done and both were off.
Murray TCache 21 and the employees were amazing, understanding and went above and beyond to help us with yet another horrible experience with uhaul. Even though I put a reservation in over a month in advance for a 26' truck, to move a 5 bedroom house, and got an email stating the uhaul is reserved and guaranteed for the date I asked for, I ended up getting a 15' truck. I was informed the day before our move of this! Part of the reservation was also a dolly. When we picked up the truck, there was no dolly so cache 21 had to call around to find one and i had to drive 30 minutes to pick one up. We had to make 5 trips with this dinky truck (remember you pay by the km!) I ended up paying $141 just in km's (it was a 12 km move)and $80 in gas blowing our budget out the window! If uhaul cannot guarantee the reservation then their email needs to be changed. I'm far from impressed with how this "reservation" went down. There's no way we should have had to pay so much for an in town move.
Alicia CQuickest, most efficient check in and return ever. I will be using this location every time it’s possible from now on.
Lisa GBest experience I have had at a uhaul location, definitely will be going back if I ever need to rent a uhaul in the future:) the ladies that helped are so respectful and helpful!!!
Maddison MQuick and easy drop off with no hassles. Very friendly staff.
Pam WFriendly professional staff
Tom MFriendly Staff
Nigel BLori was absolutely lovely and was very helpful. I’ve rented from a few locations and she was by far the best!
LYNN NExcellent service and help 👍🏾
fabian gOur goto place to rent a vehicle.
Paul SThe experience exceeded my expectations. The team at Cache 21 was both professional and efficient making my experience very positive.
Corina VThe service at this location was exemplary and very professional. The staff were very helpful and polite
Robert gNo hassle no issue
Tamar SThe only issue I had was the drop off time as I was given three different times. I booked it to the afternoon on the Saturday and than the time was changed on your end to be back for noon on the Saturday and then when I picked it up I was told to have it back by 10am so it shortened the time i could have it but was still expensive to pay.
Stacy HEverything went well, thank you.
NEIL DThey were very kind to explain it to a newbie.
Eilene MI believe that the Chilliwack Cash21 location did an excellent job of handling my every need with professionalism, courtesy and were very helpfull.
Rick DExcellent friendly customer service.
Paul GThe young lady that helped me was awesome!
Bill BYou can fix the units before you rent them out. The front steering was worn-out and it was very hard to keep on the road.
Gilles LStaff were great. Truck was not. Battery died at the unloading site. Box of the truck leaked badly soaking a mattress and likely destroying it.
Robert CExcellent.
Ron BNothing...this was a great experience!
Ed KSo quick, so easy.
Dawn MReally didn’t like for payment as when truck was brought back in a few hours they couldn’t tell us if we over paid. I just don’t understand the system
Frankie AReserving the truck ahead of time was easy but when I picked it up, the service person would not allow me to read the actual contract before I paid. I had to pay first before she printed it off and I could actually see it. She told me no one had ever asked for that before and she didn't know how to do it anyway. But at this point I had no choice as I had reserved the truck so I could move; it was far too late for me to go somewhere else. I have never had to pay for something first without seeing the contract.
Steven DThe service was excellent. Very happy with their customer service skills!
Jeremy RThere great friendly and very secure
Vallarie CExcellent customer service.
Lori SAlways great service at this location!
Elizabeth wThis location is clean and bright. The staff is very consciousness and happy to be of help.
Kristine CThe size of the vehicle was perfect. Mechanically the vehicle was great. The back inside had a weird smell (that I associated with urine...but who knows?) and some residue on floor. I didn't like putting my items on it. My brother picked up the vehicle for me, so I didn't have a chance to comment on that in person. The move was quite smooth and things worked out. I would just make sure that the vehicles are clean before sending out. Also the site took my credit card, then they asked for his at Cache 21 and charged his. Now I have to reimburse him. Not sure if my card will also be charged. Causing a little stress. That being said, I appreciate the size of the van and how well it drove. Made the move easy.
Gregory DAwesome customer service, pre and post rental. Triple thumbs up.
arvin mAbsolutely great service, staff are so kind and very professional. Clean and safe equipment as well as the storage facility itself too.
RICK SStaff was very friendly and courteous a pleasure to deal with them
Marilyn LThe staff was courteous and knowledgeable; the process was fast and straightforward, veryhappy with your service, thanks!
GABRIELA AAbsulutely nothing. Had a very pleasant experience. Polite , knowledgeable employees
LESLIE L1) The seats were fabric instead of leather and full of hair (human/pet) stuck to them. I had to lint roll the seats before I could use it. 2) There was this slight confusion with the estimate. Please have the estimated “Addl. Kilometres” removed from original estimate/sub-total, as this is indicated separately at the bottom.
GANESH MI was told to pick up the truck at the wrong location. It resulted in a significant delay in starting my trip. The truck was left in a extremely dirty condition and the fuel was not filled.
Larry OThe cube truck was perfect and got the job done! My only issue was with the blonde women who worked at the front desk. She was very rude and came across as prejudice with her passive aggressive attitude / micro aggressions. Not friendly to deal with at all. Would never recommend any of my Indigenous family and/or friends to ever go to this location ever. Thank you.
Hailey PThe truck was exceltionally clean, however I'm not sure it would pass a roadside safety inspection. I understand the truck is not new and is used often. The steering was absolutely horrible with extended "play" and the transmission felt like it could fall out of the truck at any time.
Debbie C