Everything was great.DARREN W.
Customer Reviews for Cahokia Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Zero customer serviceâ€¦ had to hookup trailer ourselves completelyâ€¦ zero assistance â€¦ rented appliance dollyâ€¦ guy said well your out of luck we don't have oneâ€¦ never communicated until we were there to pickupâ€¦ not friendly at allâ€¦ very poor customer experienceâ€¦ would never rent here againDavid V.
Customer did not leave a comment.ERICA W.
Initially Charged for a Dolly you didn't have and weren't able to provide- had to have the counter person take it off- then charged for gas when it was exactly where it wasnt initially. Over priced.HOLLY M.
Please make it clear to customers that they will not be able to pick up their rented U-Haul truck from the location they reserved it from. I was expected to drive an extra hour to pick up a truck that I had reserved from a location near my residence.Clayton J.
Customer did not leave a comment.Amber L.
Beth was very business appropriate. I got a call the morning of my appointment and she stated that a customer didn't bring truck back to the facility. Beth gave me a discount and seemed truly caring that I was able to complete my move.KEVIN M.
Excellent customer service. In and outHarry R.
The trailer lights did not work due to the light connector on the trailer had a broken brown wire. Also the right tire tie down strap was cut and to short to be used to secure the vehicle.Rocco R.
I can't think of anything. My customer experience was wonderful and all was well. Thank you all so very much.SHIRLEY S.
Wasn't happy with check in.Harry R.
Customer did not leave a comment.LATOSHA P.
Customer did not leave a comment.Lashonda S.
Customer did not leave a comment.Claudia G.
Customer did not leave a comment.RENEE G.
Excellent staff to work with! Here's an idea: make a dumpster available (for additional charge) where I could leave trash after the move.Kim G.
Customer did not leave a comment.RAYMUNDO R.
Customer did not leave a comment.Pam B.
Excellent service, Good personal employee'sROLANDO C.
Customer did not leave a comment.Jeff J.
Customer did not leave a comment.Linda R.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Lorenzo J.
To have workers make sure the U-Haul are clean and in working order.Paulette S.
Very easy and affordableharry R.
Customer did not leave a comment.Michael B.
The passenger windshield wipers did not work and it was raining for most of my drive.Mark N.
I like everything about the service except we had our uhaul cancelled on the day we were supposed to pick it up. They provided another one for the next day.VICKIE G.
Everything was perfect !Richard W.
Customer did not leave a comment.Tashaylla W.
Had problem with the gate after hoursJoe L.
Customer did not leave a comment.MARK L.
Customer did not leave a comment.Chanae F.
Customer did not leave a comment.DEBORAH F.
Customer did not leave a comment.Tina J.
Customer did not leave a comment.Migeon W.
Customer did not leave a comment.DANIEL S.
Get staff that actually cares about the service there providing and customersFlorence D.
I usually love this location but due to social distancing they were very rude not only to me but to the other customers getting serviced as well. Once again getting a picture Identification did not workNecole A.
Customer did not leave a comment.Nathaniel H.
Just didn't like I had to stand outside and give someone my credit cardHerman S.
Customer did not leave a comment.Nicholas W.
Customer did not leave a comment.Latasha T.
Customer did not leave a comment.Dajah H.
Customer did not leave a comment.Jose L Q.
Customer did not leave a comment.ANTHONY H.
Customer did not leave a comment.Regina S.
Fast in and out. Great customer service. I highly recommend this location.Andrea Z.
Customer did not leave a comment.SHARRON T.
Perfect service, very helpful and courteous.Darnell S.
Took a long time to checki equipmentKaren R.
I was not able to receive via text message the contract to provide a picture of my id front and back.Necole A.
Inside of the uhaul was dirty had to sweep it out needs a good mop but I put blankets down to help not stain my furniture and beds. Other than that it was great...Brittney C.
Customer did not leave a comment.richard M.
Customer did not leave a comment.Asghar S.
Customer did not leave a comment.Marilyn D.
My drop off place was 3 hours away from where I was moving to. There were 3 drop off places in the city that I moved to ( Big Lake, Mn.). Why did the u haul in Cahokia try to sent us 220 miles to Ada Feed in Ada,Mn. to drop this truck off???Sadye P.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Randy O.
Customer did not leave a comment.Zandra B.
Customer did not leave a comment.Brittany D.
Customer did not leave a comment.JOE G.
Customer did not leave a comment.Nicholas H.
From my experience everything is perfectJimmy W.
The Uhaul leaked and ruined a mattress. Otherwise, the customer service was wonderful.Brandon W.
Customer did not leave a comment.Gale M.
Customer did not leave a comment.Carol W.
I didnt get the whole 24 hours but it was great.DARRYL C.
Customer did not leave a comment.Jesse D.
Everything was well done!!! The receptionist was excellent she did everything in a timely manner it took us no time we were in and out !! She was the Best!!Donna F.
Keep doing what you are doing.Yvonne P.
Customer did not leave a comment.LARRY M.
5 star all way round!! Excellent customer service.Janis W.
Continue liking your job, with a smile, and understanding, we're all human beings with different life styles, and situations. You'll never know when your conversation will help someone. Keep up the good work.Vernice H.
Your return customer service representative was rude and disrespectful to my wife who followed me to return the truck. My wife was waiting for me to pull up and instead of asking if she could help with something she walked up and start banging on the window saying get out of her driveway before she calls the police,before ever asking why she was thereOrlando R.
Customer did not leave a comment.Quiana G.
Customer did not leave a comment.Lindsey C.
Customer did not leave a comment.Cortez H.
I use the mobile check in it took a long time and I was charge twice because I first truck won't start up. The lady's at the uhaul place was nice but the mobile check in is horribly and you have to take pic before and after then it didn't take my CC. The location and staff are nice but the mobile check in is all badClyde J.
Customer did not leave a comment.Walter B.
Beth was absolutely wonderful. ThanksTina R.
Customer service i went to turn in my truck and the lady behind the counter had a attitudeMarjorie W.
Customer did not leave a comment.Clifford H.
Customer did not leave a comment.Brittany M.
Customer did not leave a comment.Cher G.
Customer did not leave a comment.Ashlyn H.
Customer did not leave a comment.Jessica L.
Customer did not leave a comment.McKinley B.
Customer did not leave a comment.Tewana S.
NEVER AGAIN!!! Its been 3days and u-haul is still taking money from my acct!!! I will never use u-haul again!! Penske for me! And Penske has never stolen from me!!KINA R.
Customer did not leave a comment.Stephanie M.
Customer did not leave a comment.Laquisha J.
The truck was junk and dirty and the transmission would not shift properly resulting in higher fuel usage.CHAD B.
Very good customer serviceBrenda H.
Customer did not leave a comment.Tammy R.
Customer did not leave a comment.Amelia H.
Customer did not leave a comment.Robert H.
Had to sweep out the truck had lots of dirt or something in itDena J.