Very friendly and responsible agentsDavid W.
Customer Reviews for Cahokia Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was in and out so fast didn't noticeJimmie S.
Customer did not leave a comment.ANNETTE L.
That truck I had had a ignition key problem I told them about it when I returned it but other than that it was great I wish they're going out of state wasn't so expensive I think they need the prorate you know Special coupons or something but anyway I thank them it was greatArthur M.
Unit purchased was not thoroughly clean and prior to purchasing we were unaware that truck would contain very little gas prior to starting the journey which was a disappointment also a delay. However, on the bright side it was an easy pick up and drop off plus a convenient location and price adjustment so not all bad.Ashley B.
I didn't use for the entire 5 hrs I got it at 12:45pm an returned it by 3:15p.m..But it ran Excellent..Thank You so muchshontell R.
Customer service was great.Charles C.
Customer did not leave a comment.Duane E.
The location I originally booked did not stage the truck key. Luckily, I was able to speak to Larry. He took care of finding me a truck at a different location. I would not recommend the first location to anyone Larry made what would have been a terrible experience easier to deal withTIMOTHY H.
The truck was hard to steer. It needs an alignment.DARREN W.
The truck was old and definitely needs a alignment it was all over the placeALLEN L.
The ac didnt work. It was 94 degrees.Robert V.
Customer did not leave a comment.DANISE J.
Customer did not leave a comment.MIKEL B.
Customer did not leave a comment.REGINIA B.
The guy behind the desk tried to stuff me for my deposit keeping the majority for himself not know I did the math. I'm wondering how many times he has done this to cash paying customers.Sterling M.
I believe the vehicle should have had the snow removed, truck moved up front of the building, and not way in the back.EDWARD B.
Customer did not leave a comment.ARIEL W.
Nothing at all my visit as always was nothing short of excellent!!! My sales rep Chris was awesome!!!!!!CHRISTOPHER S.
Customer did not leave a comment.MAURICE J.
Customer did not leave a comment.TEMEKA L.
Drive the truck before it is rented. The only issue I had is the truck seemed like it needed some work. It could be just me and maybe that's how those trucks drive. The truck seemed like it didn't want to go at times when I pressed on the gas peddle. Maybe you could let the customer know how the truck drives, I.e., the truck is supposed to not go really fast after you stop at a light/stop sign.Nichelle E.
Customer did not leave a comment.Waylon P.
Your way of doing your online experience its was horrible, the pictures we have to do to confirm everything was very horrible!!!Kathryn D.
I don't have anything to recommend. It was very easy to go through the process on my phone. I will use this service again.Corey H.
Customer did not leave a comment.Carl B.
Customer did not leave a comment.MICHAEL B.
Get a nicer worker. ZeeCAROL S.
Bad gas mileage.LATOSHA R.
Associate was rude and unfriendlyChristopher L.
Customer did not leave a comment.GILBERT D.
They lied on how much gas was in the truck. The Manger didn't give me a copy of the contract of the rental. The experience was wrong over all.CRYSTAL S.
Customer did not leave a comment.Joyce A.
Over the years I rented from u haul numerous times. In previous years the dealer would do the connection of the unit. Apparently that does not take place anymore, just a picture of the connection and that' in my opinion is unacceptable. I will rent from Home Depot who does help with the connection in the future.GERARD G.
Great service and storage unit.Harold W.
The utility dolly that I requested was not available at this location, although my on-line request made me believe that it was. The truck was clean and ready to go. The associate working was very pleasant. Overall I was very satisfied.RENEE B.
Great location. Clean, organized, professional, fast service.ELIZABETH C.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.TRAVON A.
Customer did not leave a comment.ARMAND K.
Do not allow a reservation for appliance dolly if the location does not have a appliance dolly.Willie A.
Need to do maintenance check on vehicles and assure there is fuel in vehicle. The air conditioner, didn't work and truck ran rough. Hard to get help when needed the mostJohn F.
When getting the vehicle I was told it was at a quarter of a tank and needed to be returned at the same. However when I started the vehicle it was much closer to an eighth.EMILEE M.
Customer did not leave a comment.MICHAEL K.
Location smart phone check-in didn't get signal at siteRAYMOND M.
Customer did not leave a comment.LATASHA H.
Nothing to my knowledgeSylvester W.
Customer did not leave a comment.Justice B.
Everything was great.DARREN W.
Zero customer serviceâ€¦ had to hookup trailer ourselves completelyâ€¦ zero assistance â€¦ rented appliance dollyâ€¦ guy said well your out of luck we don't have oneâ€¦ never communicated until we were there to pickupâ€¦ not friendly at allâ€¦ very poor customer experienceâ€¦ would never rent here againDavid V.
Customer did not leave a comment.ERICA W.
Initially Charged for a Dolly you didn't have and weren't able to provide- had to have the counter person take it off- then charged for gas when it was exactly where it wasnt initially. Over priced.HOLLY M.
Please make it clear to customers that they will not be able to pick up their rented U-Haul truck from the location they reserved it from. I was expected to drive an extra hour to pick up a truck that I had reserved from a location near my residence.Clayton J.
Customer did not leave a comment.Amber L.
Beth was very business appropriate. I got a call the morning of my appointment and she stated that a customer didn't bring truck back to the facility. Beth gave me a discount and seemed truly caring that I was able to complete my move.KEVIN M.
Excellent customer service. In and outHarry R.
The trailer lights did not work due to the light connector on the trailer had a broken brown wire. Also the right tire tie down strap was cut and to short to be used to secure the vehicle.Rocco R.
I can't think of anything. My customer experience was wonderful and all was well. Thank you all so very much.SHIRLEY S.
Wasn't happy with check in.Harry R.
Customer did not leave a comment.LATOSHA P.
Customer did not leave a comment.Lashonda S.
Customer did not leave a comment.Claudia G.
Customer did not leave a comment.RENEE G.
Excellent staff to work with! Here's an idea: make a dumpster available (for additional charge) where I could leave trash after the move.Kim G.
Customer did not leave a comment.RAYMUNDO R.
Customer did not leave a comment.Pam B.
Excellent service, Good personal employee'sROLANDO C.
Customer did not leave a comment.Jeff J.
Customer did not leave a comment.Linda R.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Lorenzo J.
To have workers make sure the U-Haul are clean and in working order.Paulette S.
Very easy and affordableharry R.
Customer did not leave a comment.Michael B.
The passenger windshield wipers did not work and it was raining for most of my drive.Mark N.
I like everything about the service except we had our uhaul cancelled on the day we were supposed to pick it up. They provided another one for the next day.VICKIE G.
Everything was perfect !Richard W.
Customer did not leave a comment.Tashaylla W.
Had problem with the gate after hoursJoe L.
Customer did not leave a comment.MARK L.
Customer did not leave a comment.Chanae F.
Customer did not leave a comment.DEBORAH F.
Customer did not leave a comment.Tina J.
Customer did not leave a comment.Migeon W.
Customer did not leave a comment.DANIEL S.
Get staff that actually cares about the service there providing and customersFlorence D.
I usually love this location but due to social distancing they were very rude not only to me but to the other customers getting serviced as well. Once again getting a picture Identification did not workNecole A.
Customer did not leave a comment.Nathaniel H.
Just didn't like I had to stand outside and give someone my credit cardHerman S.
Customer did not leave a comment.Nicholas W.
Customer did not leave a comment.Latasha T.
Customer did not leave a comment.Dajah H.
Customer did not leave a comment.Jose L Q.
Customer did not leave a comment.ANTHONY H.
Customer did not leave a comment.Regina S.
Fast in and out. Great customer service. I highly recommend this location.Andrea Z.
Customer did not leave a comment.SHARRON T.
Perfect service, very helpful and courteous.Darnell S.
Took a long time to checki equipmentKaren R.