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Alfredo D
Customer Reviews for Cajalco Temescal Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a lack in friendliness not quite use to that it seemed like “ just her job to her “ no big deal though
PATRICIA CGreat staff. Friendly
Austin PThe dropoff after hours is terrible. It does not give you any indication of what is going on or where to actually leave the vehicle. And taking photos of everything is fine for after hours drops but I’d really rather not have to verify everything myself, just receive my vehicle in and give me a call if there are issues when you view it.
JUSTIN SGreat service friendly and helpful
Samuel Aintegration with tap to pay serivces
David KPlease provide parking
RAMIRO GVery friendly, place very clean.
Ramiro AFrank was very professional and made the experience very easy.
RICHARD QNothing, my experience with uhaul was great, very professional and very helpful
JACKIE DI recommend you guys They have a good service.
GERMAN CNo need to do anything, frank was an absolute gentleman and I will be coming back
Tyrell WCustomer representative was very professional, help me getting the right vehicle explained the coverage and took me to pick up the vehicle and inspect it prior to me driving off. Thank you Noel
NOEL FI had a great experience at this U-Haul location! The office was extremely clean and welcoming, and the trailer was in excellent condition. Best of all, Sean provided outstanding customer service during both pick-up and drop-off. Thank you, Sean—I’ll definitely be back!
Kenneth fFrank, the person that helped me was absolutely amazing. He got me a great price, he was communicative, helpful(helped save my car's transmission by suggesting a different option), and was friendly. Overall, a great experience.
BRIAN KIt was a great experience. I don't know...maybe serve donuts and coffee. JK
THOMAS HVery friendly , awesome customer service
wolfgang oThey make you park across the street in another businesses parking lot and are not nice about it!
Jonathan RThe whole process was very easy, and the Employee helped me out tremendously when it came to hooking up the trailer.
Chris LThey were fast, efficient, and did a great job assisting us.
Jazmyne TThe staff was professional and helpful. No improvement needed for my experience
GABRIEL MContinue as is. Everything was great!
Dan EThey make you park across the street , in petco so you have to walk up hill , very inconvenient. Never again !!
JUAN DEvery staff member I came into contact with was polite and very knowledgeable. Everything was explained to me before hand and gave me all the options to make the best choice for my needs. This is my second time renting a uhaul from this location and I would definitely recommend them to friends and family.
MEAGAN BMy husband took a picture of gas tank and mileage before leaving Redwood City. He didn't remember uploading to UHAUL. I thought he reported and did not send a separate screenshot to UHAUL. The mileage reading was incorrect from the previous customer and we had a difficult time with the manager to convince him of our total mileage used. This is our 3rd rental from UHAUL in a month for exact same trip for our move. Records will show we spent over $3,000 on rental and gasoline for our move. It felt insulting to feel like we were trying to scam UHAUL. A little kinder customer service would have been nice after being tired and exhausted. Otherwise everyone has been extremely helpful to be sure we were happy.
Rochelle KVery helpful very professional and clean
Guy MGreat customer service!
Keith PNothing....great job 👍
LUIS CÀll went well.
John SVery helpful
robert mI had issues uploading photos upon return of the truck rental. Every time I tried to upload, it kept buffering and I was not able to submit. I also had issues with reserving my rental through the app. Whenever I tried entering the time or date of the rental, the app crashed. I was only able to submit request by pulling up a past reservation and changing the reservation information to what I needed. If it wasn’t for a past reservation, I would not have been able to reserve through the app.
Adrian JSeamless service, everyone was friendly on time and to the point. Overall excellent, thank you!
Kevin CThe truck wasn’t clean when I picked up and when i took it back the manager made me drive back home to wash it, I put more miles and more gas, i don’t think it was fair, never going to this location again
Rosa LEverything was quick and easy
Lauren GAll went smooth. Sean was very helpful throughout the entire process. I would definitely use this place again!
Karen EKeep the rental in the place where it was first choose, it was hard for me to go get the vehicle at a different location from the one I was picked. Other than that everything was fine i really liked the excellent customer service.
Noe MNo parking lot, need to park and walk at least 5 minutes away, and truck window is so dirty.
Joshua CJust keep on keeping on!!! You guys are doing great. I always get great service from whoever waits on Mr. This time it was Frany and last time it was Madison, but everything they will do whatever needs to be done in order to help me. I really appreciate that!
Jim JIt was great. Employees were very helpful and accommodating. The place was clean.
Randy TGreat service
Wilfredo MThere was no parking space. I got charged for the fuel, even though I filled it
sameh mGood Bussiness
Reginald JSame great service
kimisha RI could not fill up the yruck because it has a gas line leak. When I was at the gas pump filling the truck, gas started pouring on the ground. I looked under the truck and it seems the Jose clamp for the gas line may be loose.
Peter MThe lady was nice and respectful and told me to save my gas receipt and they will all be reimbursed under the flat rate fee I left the truck with more gas than what I received it in and was asked why didn't I put a full tank of gas in the truck but when I received the truck it was just above a quarter of a tank of gas and the dude argued with me about how much gas was in the truck he also did not reimburse the gas like the lady said they would. Definitely would not recommend this place for U-Haul.
Luke LCustomer Service was great and will definitely go to this location again
Eddie GThanks
Paul LBoth employees on checkout and on the return were awesome!! Very friendly, professional and helpful. Would definitely rent from here again. Thank you again for a smooth transaction.
KIMBERLY RFix the U-Haul app. Very frustrating
John NNot a thing to improve! Madison and Lorraine were so helpful and went above and beyond to help us!! Thank you again for all your kindness, Kasey Brennan
Kasey BThe staff was great
Denise JPick up truck had flat tire 1/2 mile down road after picking up.
PETER BComputer glitch at drop off. Spent about an hour trying to figure out how to return the truck and return the keys. Finally called another U-Haul and they explained that the whole system was down. Would’ve been nice if there would’ve been a number posted for such problems.
Sharon G