Customer Reviews for California Keg & Liquor
(U-Haul Neighborhood Dealer)

486 reviews

14251 Garden Rd   Poway, CA 92064

(858) 762-9126

Office Hours

  • Mon-Sun: 7 am–7 pm

Services at this Location:

Contact Us

(858) 762-9126

14251 Garden Rd
Poway, CA 92064

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great, friendly service. In and out in no time.

Benjamin F 
Rating:
5.0

Customer did not leave a comment.

Vanessa G 
Rating:
5.0

Customer service was a 10, easy pickup and drop off! The gentlemen at the counter made it easy. Thank you! Tammy

Tamara T 
Rating:
4.0

Great customer service.

Byron N 
Rating:
5.0

Customer did not leave a comment.

Justin G 
Rating:
5.0

Great customer service.

Shane H 
Rating:
5.0

Customer did not leave a comment.

Pahl M 
Rating:
5.0

Customer did not leave a comment.

Fred C 
Rating:
1.0

(1) I am upset, the U-Haul charged my husband $100 extra insurance when I already purchased insurance. (2) The location for the truck pick up was not where I requested. (3) The truck had "engine check" light on, so it was actually quite dangerous for us to drive from San Diego to Alameda with the light on. Thankfully we made it to our final destination safely. (4) The gas tank was not full when we picked up the truck.

Carmen H 
Rating:
5.0

Customer did not leave a comment.

Adam W 
Rating:
5.0

Customer did not leave a comment.

Fred H 
Rating:
5.0

Manager was great!

David M 
Rating:
5.0

Father and son dynamic duo. Such a good team and great experience!

Gary S 
Rating:
1.0

Poor customer service skills. I asked if I could leave my vehicle there for few hours he said no because it’s a liability, but there must be a better way to speak to the customers when he told him he’s not my wife and it’s not his problem, i do understand the liability, but you must find a way to express to the customers how much you care disappears like he didn’t matter to him whether I get the truck or not. When I return the truck, it was much better service different service representative.

GLEN C 
Rating:
5.0

Customer did not leave a comment.

Thomas F 
Rating:
4.0

For a drive of 18 miles, I filled up 7 gallons of gasoline. The truck given to me must be in a very bad condition. I’m sure that engine was never turned on unless I drove. I’m not against the management of this particular branch, but I feel like I am cheated by providing a vehicle with not good maintenance.

rama k 
Rating:
4.0

Very good service

Carlos Q 
Rating:
3.0

The whole reservation process with Uhaul was terrible. Being told that nothing can be confirmed until the day before a big out-of-state move was stressful and ultimately the equipment I requested was not available. Having to take the largest truck (26’) when didn’t need it only added to my moving expenses in extra gas. Simply put I will never do business with Uhaul again after this experience.

Matthew M 
Rating:
5.0

Customer did not leave a comment.

Merle C 
Rating:
5.0

Customer did not leave a comment.

GREGG D 
Rating:
5.0

Awesome place to rent a u haul. They helped us save money and have very good customer service!

thanhca t 
Rating:
5.0

Customer did not leave a comment.

Jake F 
Rating:
5.0

Poway locations owner was top notch and very helpful and friendly

Mark G 
Rating:
4.0

Customer did not leave a comment.

Darrell D 
Rating:
5.0

Nothing to add. Pretty nice clean operation.

John F 
Rating:
5.0

Customer did not leave a comment.

Ahgden H 
Rating:
5.0

Customer did not leave a comment.

dennis c 
Rating:
5.0

I will be using this location for my rentals in the future, thanks Mike.

Mike C 
Rating:
4.0

Customer did not leave a comment.

Timothy M 
Rating:
5.0

very helpful and friendly!

James O 
Rating:
5.0

Friendly and efficient business owners. Clean and well maintained truck. Convenient location with easy access to gas station across the street when you return truck. Would definitely rent from here again.

Marcos L 
Rating:
5.0

Customer did not leave a comment.

Douglas H 
Rating:
5.0

Super friendly and helpful

Randy S 
Rating:
5.0

The best service ever for picking up and returning!! Will recommend them to others and will use them in the future..

Randal S 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
4.0

Customer did not leave a comment.

Keith W 
Rating:
5.0

Customer did not leave a comment.

Joseph N 
Rating:
5.0

Customer did not leave a comment.

Christopher A 
Rating:
5.0

Customer service was great! Truck worked out great!

TERESA O 
Rating:
5.0

Customer did not leave a comment.

jeremy p 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A 
Rating:
5.0

Customer did not leave a comment.

DZMITRY F 
Rating:
2.0

The owner of the shop was super friendly. I am more so frustrated with the whole process of renting a Uhaul. What’s the point of reserving a truck if there truck is already reserved. The past few times I’ve rented you from Uhaul, I would reserve, but then when I get to the place, they say someone took it already. It makes no sense to me. Also, sometimes there’s no checks after someone drops the truck off. One of the trucks I tried to pick up today, the back of it was filled with trash. We wasted a whole hour trying to get a truck. I’m honestly going to take my business elsewhere. I’ve had way too many hiccups with Uhaul.

Johnnie M 
Rating:
5.0

easy drop off and courteous employee service

Robert C 
Rating:
5.0

Customer did not leave a comment.

HEATHER B 
Rating:
5.0

Customer did not leave a comment.

HEATHER B 
Rating:
4.0

Customer did not leave a comment.

Jonathan B 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
5.0

Customer did not leave a comment.

Karen C 
Rating:
5.0

Customer did not leave a comment.

richard r 
Rating:
5.0

Friendly and accommodating. Affordable rental. What else can you ask fo😀

James E 
Rating:
5.0

Easy and reliable

javer m 
Rating:
1.0

Truck was filthy. A/c didn’t work. Cupholders broken. Battery died and all they did is send roadside assistance out to jump start me and made me drive the truck all the way back that location. Never rent from a non U-Haul location.

Dustin P 
Rating:
5.0

Customer did not leave a comment.

Kathleen S 
Rating:
3.0

Customer did not leave a comment.

Jonathan T 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
5.0

Great help with the video on the proper usage of the equipment

Anthony E 
Rating:
3.0

I did not know how many miles I was going to drive nor did I know what the MPG is for this truck. I put 25 gallons of gas in it at a cost of $140 ,only drove 75 miles. Leaving an extra 1/4 tank of gas more in it than when I picked it up. Should improvise a way to compensate the customer for that extra gas left in the tank. The reason i put 25 gallons in it is because when I picked it up it was little above 1/4 tank. Not consistent with my previous rentals from U haul. Thanks Rick Roberts.

rick r 
Rating:
5.0

Customer did not leave a comment.

Joe S 
Rating:
3.0

The employee could have reminded us about your web based checkout process. We had to come back to get the mileage and take pictures to upload in your U-Haul app.

morse o 
Rating:
5.0

I truly was glad to use this location.

Nancy M 
Rating:
5.0

Extremely good service.

Elsa G 
Rating:
5.0

Very helpful staff!

Rona S 
Rating:
5.0

Customer did not leave a comment.

barbara v 
Rating:
5.0

Customer service was great, was short one furniture dolly but was quickly taken care of and set up for pick up at the location just down the street. Also very understanding about us going over our reservation time!

Abigail G 
Rating:
5.0

Customer did not leave a comment.

Bryan M 
Rating:
3.0

Liquor store. Store clerks were nice and helpful, but their first line of duty is to sell liquor. Returning equipment there was easy however. Just a different experience for sure.

Kathleen K 
Rating:
5.0

Customer did not leave a comment.

Cheryl T 
Rating:
5.0

Customer did not leave a comment.

Nicholas K 
Rating:
5.0

Wonderful people. Would happily rent there again.

Christopher H 
Rating:
5.0

Great service and easy get-in/get-out

Adhi M 
Rating:
5.0

Matthew was great

claudia s 
Rating:
5.0

The truck we rented had a terrible sound with the transmission and we also had to clean out the back of the truck with a leaf blower ourselves when we picked it up

Sarah P 
Rating:
5.0

Was a quick and easy experience. No complaints!

Jessica F 
Rating:
5.0

They were attentive and worked promptly to help me.

Dennis C 
Rating:
5.0

Customer did not leave a comment.

Fred H 
Rating:
5.0

Customer did not leave a comment.

josh v 
Rating:
3.0

Customer did not leave a comment.

Travis P 
Rating:
5.0

Second time renting from this location. Friendly guys. Quick in and out. Clean trucks 👍

Anish T 
Rating:
5.0

Great customer service, very friendly and prepared.

Tam N 
Rating:
5.0

Great place to rent from. Very friendly and very easy process.

Lance S 
Rating:
5.0

The store managers were very nice and professional. The truck was very clean and in excellent condition. If I had to rent a UHAUL, this will my most preferred location for the great customer service the store managers provided. I will recommend this to all my friends.

Kamal B 
Rating:
5.0

Customer did not leave a comment.

Lisa D 
Rating:
5.0

Customer did not leave a comment.

Drew A 
Rating:
5.0

Very pleased with the dealer and the equipment. Very good experience

farid s 
Rating:
5.0

The brothers that own and run this place provide outstanding service. Will definitely repeat visit when I need the next rental.

DARRELL D 
Rating:
5.0

Mathew and Reuben were so helpful and kind. They are excellent representatives of uhaul. I won’t go anywhere else!

Greg M 
Rating:
5.0

Customer did not leave a comment.

Lance S 
Rating:
5.0

Customer did not leave a comment.

Keala C 
Rating:
3.0

The truck I rented smelled like weed and when it was brought to the attention of the employee rather than try to find me another truck his response was well. You can go ahead and smoke weed in so many words I felt uncomfortable driving this vehicle through three state lines.

MARY C 
Rating:
5.0

Customer did not leave a comment.

Tomer L 
Rating:
5.0

Places were legit, Uhaul overall was a disappointment.

Jesus G 
Rating:
5.0

Customer did not leave a comment.

Jeff C 
Rating:
5.0

Customer did not leave a comment.

BOB N 
Rating:
5.0

If you want the best service? And to be treated? Right. Go to u haul at the poway keg and liquor store. You will be happy that you did .

BOB N 
Rating:
5.0

Always very attentive and courteous!

Sylvie o 
Rating:
5.0

Customer did not leave a comment.

Stefanie P 
Rating:
4.0

Customer did not leave a comment.

Brendan V 
Rating:
5.0

Customer did not leave a comment.

JOSEFAANTONIETTE S 
Rating:
5.0

Customer did not leave a comment.

Erika P 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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