I have rented from a few locations but this was the best experience. The guys were so friendly and helpful - I should have written down their names to give specific reviews - but to the morning and afternoon employees on October 1st, you're awesome! I'll be back!
Rhondda B
California Keg & Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Poway, CA 92064
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkThe liquor person helped us fine and did everything he was supposed to do. He was however slightly rude and had lots opinions on why we needed the toy hauler for such a small motor bike . When I explained that we were traveling one way and U-Haul told me that this was my only opinion he said that I was lied too and if I had booked thru him directly he would have gotten me a better deal . When he saw that my rental price was only $69.00 he told me that must have been an error . I told him no it was not and that we had gotten a discounted rate due to an equipment issue he seemed angry about that .
Jesseca HCalifornia Keg & Liquor went above and beyond to help me get my trailer on and off my truck. They are awesome, and this was one of the best uhaul experiences I’ve had.
ARIANE NI was very disappointed in my experience from the very start, I was on the run and didn't notice when I grabbed the trailer one of the tires was very low on tread. I noticed this after I loaded my vehicle and stated specifically this was an out of town drive. The tire blew out on me and had to wait two hours for roadside to bring me a new tire. I understand blowouts happen but please check your equipment at a basic level before lending out your products.
Dominic SThis is no hate to this specific location (which is why I am rating an average), but the overall experience was poor because I originally had a reservation at the location off of 13210 Poway Rd, Poway, CA 92064. Multiple people and I sat for nearly two hours past opening to pick up trucks, and no one showed to even open the location. This inconvenience set my moving plans back by over two hours, and I did not get done until late last night as a result. The people at this location had what I needed and I was able to pick the truck up immediately though. I do appreciate that.
Nicole B